Hims & Hers
Reviews and Complaints

I gotta say, I been usin' hims for a while now and I'm pretty happy with it. Ain't had no side effects from the medication, which is a big plus in my book. And the prices ain't too bad neither, so that's a win-win. I can tell ya for sure that it works and it's legit. Ain't no snake oil salesman here, folks.

I also love the convenience of their website. It's easy to navigate and find what I need. I was able to order some hair loss products and they arrived quickly. I've been using them for a few weeks now and I can already see a difference in my hair. It's thicker and fuller than before.

Their prices are also very reasonable. I was able to get the products I needed without breaking the bank. Plus, they offer a subscription service so I don't have to worry about running out of my favorite products.

Overall, I highly recommend ForHims. They offer a variety of products and services that are convenient, affordable, and effective. Plus, their at-home covid test saved me from potentially spreading the virus to others. Thank you, ForHims!

ForHims is a great place to get your prescriptions filled up. They were super helpful to me and got my prescription done real quick. The medicine they gave me worked way better than before and I didn't have any side effects. My wife and I are both happy now and I'm glad I could do this from the comfort of my own home.

So, I was feelin' kinda sick and I thought it might be the covid, ya know? And that's a scary thought, especially since my wife is preggers. So, we decided to get some tests from Hims to make sure we were all good. We ordered two tests each, just to be safe.

I was pretty nervous waitin' for the tests to arrive, but they got here pretty quick. We did the saliva test and sent it back to them. It was super easy to do, didn't take long at all.

We got the results back yesterday and I'm happy to say that we're both safe! It's such a relief, ya know? I'm so thankful for Hims and their swift services. They really helped ease my worries during this crazy time.

I gotta say, I was pretty impressed with hims. I was feeling pretty sick with a bad fever and I was worried it might be the covid. So, I went on their website and did this quick question thing, which was super easy and took me less than 2 minutes. And just like that, I was eligible to get the covid test!

I ordered the test and it arrived at my house in just 2 days. I was really happy about that because I was feeling pretty anxious and I wanted to know what was going on. I did the test right away and sent it back to the lab.

I gotta say, I was pretty surprised at how fast I got my results. It only took 4 days and I was able to find out that I was positive for covid. The results even gave me some advice on how to take care of myself and be careful.

Overall, I was really happy with my experience with hims. The whole process was really easy and fast. And I gotta say, it was a huge relief to know what was going on with my health. Thanks, hims!

I ordered the $5 promotion on the 22nd of July. It is now August 15th and I have still not received a thing. Not even a tracking number. I have messaged customer service well over 20 times, I have called in and spent over 2 hours total on the phone w/customer service and every single time they tell me they will contact hq about the matter but nothing ever gets done. Sick of this ripoff

I was a loyal customer that used Hims product until their company made a billing error and instead of charging me my normal monthly fee they charged my bank account $1,800 up front. I was not offered an option to change my billing terms from monthly to annual. I asked Jessica the supervisor on the phone if they could provide evidence of me changing billing terms and she could provide evidence.

I have been trying to get my 466.00 dollars back from HIMS for two weeks. They sent 288 Sildenafil tablets that were not ordered from me. I have sent them everything they have asked for yet they continue to play games. I have never dealt with a company as badly run as this one. I can see the only way is to hire an attorney to get the job done. I have asked that this company return my money immediately and cancel any future orders.

Bait and switch. Advertised dual product acne system for $44, received one product and was charged $64. SIXTY FOUR DOLLARS for a 24oz tube of moderate strength acne cream? Come on, guys. Going right back to the competitor, I only tried Hers because I have had a positive experience with one of their other subscriptions. Only positive in this experience is that, in lieu of ANY explanation, they simply cancelled my subscription. One star for easy cancellation.

I have a prescription for *** from my doctor but only for eight 100 mg pills per month. I wanted some more so I tried Hims. I generally take half a pill of the real stuff crushed in powder form and it takes affect in less than 30 minutes and I can usually be good for 2 or three sessions over a period of 3 to 4 hours. When I took Hims, I got absolutely nothing. I took 4 of their 20 mg pills and they did absolutely nothing. No affect at all. I cancelled my prescription after one month.

This company started a new subscription based company called Apostrophe. I was prescribed medication that created adverse reactions and I asked for a replacement or a refund. They offered me a replacement of only one of the medications and want to charge me to fill another 3 month supply. I would not recommend you use the *** they do not take responsibility for prescribing medication that is too strong and it is expensive under the pretense that you get 3 months worth of product. Also, I believe the reviews on the Apostrophe website are fake there was no place to actually post a review.

I purchased finasteride and minoxidil from Him's on January 17. After using the product for 90 days, I didn't want to use the product anymore and didn't see any benefit or noticeable difference. According to Him's website, they have a "money back guarantee". It states that 90 days or after a full refund is available. After contacting the company, a representative ***. only offered a 50% refund and to keep the product. This is inconsistent with their refund policy. I have tried to contact them twice after this interaction and received no response. Additionally, there is no way to cancel my subscription on the website and they do not respond to any emails.

Two stars because it is convenient. On the other hand, they make it as difficult as possible to cancel your subscription. You can't contact them on their website, and if you try to email them, it'll bounce back because "the recipient's mailbox is undergoing maintenance and can't accept messages now." They're either hoping you will give up and let them keep charging you or they're just extremely unprofessional. I suspect it's a combination of the two, but probably more so the former.If a client doesn't want to continue doing business with your company, they should be allowed to quit at any time, for any reason. Intentionally making it impossible to cancel is egregiously scammy.

I cancelled my subscription via telephone in January, but was charged a lump sum of 6 months' worth of products in May, which totaled over $300. When I noticed the incorrect charge and tried to have it reversed, "***" and "***" in Hims Support were unable to find the record of my cancellation. They offered me partial refunds of $75, $80, and $100, but refused to reverse the charge. Now, there are products being shipped to an address at which I no longer live, and I am out a huge chunk of money for products that I do not want and will never see. The support team was dismissive and condescending. I would not recommend this service to anyone, and I am extremely disappointed.

Easy to use which is why I give it more than 1 star. They use very misleading somewhat false advertising. I was led to believe that I could submit the prescription to my insurance for possible coverage. Worst case I figured I could submit it to HSA for reimbursement. When I contacted them to ask for any documentation showing what I had paid for they said they can't provide that. All they would give is a receipt showing the amount I paid to their company but not what I paid for. I don't believe any of their claims that they are a legit medical service. Very shady that I can't get a single receipt showing what prescription I am paying for. Not sure how they claim that their service and prescription can be "at no cost to you" like their ad claims if you can't submit it to insurance.

Like many others, I thought I was placing a one-time order and was instead signed up for a subscription. There was virtually no information in the email order confirmation -- no name of product purchased, price or that this was a subscription product. I found out it was a subscription two weeks later when I received an email saying the next shipment had ALREADY shipped. When I called customer service, they said it was indicated at checkout that it was a subscription (which there's no way to confirm) and that I couldn't return it. What kind of company signs you up for a subscription service without clear communication, sends the next shipment without informing you or giving you a chance to cancel, and doesn't allow returns of unopened packages?! Finally the packaging for the product, Latisse for eyelash growth, is incredibly wasteful -- 60 plastic applicators in plastic packaging for a 30-day supply, one for each eye every day.

BUYER BEWARE! REFUND POLICY IS NOT CLEAR ON PURPOSE AND HIMS WILL REFUND REFUND (EVEN AT THE MANAGER LEVEL). I ordered a year subscription knowing the company has a 90 day money back guarantee. Two days later had a appointment with my pregnancy doctor who told me to absolutely not take the medication. I went to cancel my order only a few days after it was placed and Hims to refund me for the entire year! I haven't even received the medication and I have a doctor telling me specifically not to take it. I called and spoke with a manager and they said I have to take it for 90 days to request a refund even if it causes birth defects! This company is crooked and I would not do business with them again. They will keep your $! I told them I would file a claim with my credit card company and they said go ahead. I have since filed with AMEX and Hims has still refused to budget on issuing a refund for a product I never received nor used.

This company is an absolute fraud and scam. I have tried for 3 months to cancel my subscription. They told me I need an order number yet they do not ship their goods with a packing list or any order number. I asked to speak with a supervisor and Janet in customer service refused to transfer me, telling me that my identity needs to be verified. There is nothing I can do here. She said this call has not been productive so she is going to hang up and then she hung up on me! I understand businesses rely on the subscription model and suck customers into forgetting to cancel or not using product but this is so extreme. I own 2 business and have never dealt with customers the way they do. It almost makes you wonder if the customer service team gets consequences for cancelling subscriptions. I can't explain how much she was trying to get me to give up on cancelling. I will never refer this company to anyone and will in fact do everything I can to spread the word that this is a scam.

so i ordered the hair loss kit. not that i mind being bald but it turns out i have a really pointy skull. so i order the kit, then i get an email from a doctor that says he can not treat me because i have a little tiny bit of prostate cancer. no problem. then a box arrives with some stuff i neither want or will use. i email hims, i get a nice response. i email again & again a nice automated response. i forget about it, i think it was only $5. then i get a 2nd box. i email again, i reply too the nice response, and so on and so forth. then i see i was charged $35 so i call & 20 minutes later i am feeling like i am on trial. cant proceed with your name, have to have an order #. read it back again & again, i made a mistake, then i need to verify my address, last 4 of my social. now its gonna take some time & its my fault. i only cancelled the rx from the doctor, not the entire box. the dude was such a jack wagon i ended up hanging up[ on him. not sure if he will process the $35 refund or not... not sure if it works or not but their staff are not nice

Him's is a *** company that will steal your money! I was using the product and everything seemed fine until I get a message saying I need to do a second online doctor visit. Up until this point They were sending 30 day supply at a time. But then they charged my account 456.00 without my knowledge. I figured it was just a mistake and since I called customer service literally ten minutes after They changed my account it would be fixed but no. After the first guy said he would try but they are having trouble contacting their shipping department (at 9 am on a Monday.) And if the product ships they can't refund. After two hours of no reply the second operater told me they stopped the shipment but then the phone disconnected. The third person assured me that they were doing everything they can. Now it's the next day and I can see the product shipped. They just stole 446.00 from me during a pandemic. I told them I'm on furlough the third guy sounded like he was laughing. Do not trust Hims! P.S. I see that Hims often replies to say they fixed the problem. I will definitely update if they fix this.

I canceled a medication subscription 14 day ahead of time (they require 48 hrs) and they still refilled it and charged me $297 and won't refund it. They claim they can't see when it was canceled so won't refund it because it was sent to their pharmacy. The prescription wasn't filled yet or even shipped. They said they have no way to stop it. It's their order, their pharmacy but they can't do anything? It shouldn't have made it that far anyways.

My daughter cancelled her prescription and then they charged her credit card FULL price again and won't refund her the money. Also - there is no way to cancel your account online and remove your credit card info and have to call the 800# and wait for over 25 minutes to speak to someone. And then if you have a problem with a different order they make you call back, again, and wait again.

The website, customer service is terrible and can't believe they still charged her full price, knowing she cancelled her prescription.

on 05/08 my account was billed *** from HIMS. I immediately got on their website and looked at orders. No order history and zero orders pending. I cancelled my account again @ that time. I assumed it was over. Then on 08/06 I get a prescription in my mailbox then signed in to my bank account, and there was ANOTHER *** (transaction number ***), taken. How many times do I need to cancel this before the automatic charges stop. My bank says they can not reverse the charges and that I need to contact HIMS.I've done that in the past, it resolved NOTHING.I would like these funds returned to me and my account to vanish from their data base so it does not , ONCE AGAIN, spring to life ! never again will I deal with ANY online company of this nature !I intend to, if necessary, file a legal claim in the courts to get this resolved.sincerely

I never ordered rxs from hims, inc. And they keep sending and charging my credit card. The physician and I determined that hers medications would not be right for me, there's documentation of this information in the hers physician messaging and the company still sent and charged my card for the meds anyway. I have asked that the order stop and that I be refunded twice now and I received yet another order today. I have asked through social media and through the site for someone to contact me to remedy this situation and I received automated emails stating that the issue has been addressed but I am still receiving medications I didn't order and i'm getting charged for them. Once they have your credit card information they continue to send meds even though I never ordered them in the first place and asked that they stop sending them. Putting a stop payment on my account but I don't know how to stop this. Please help.

I placed a request to have a dr. *** me with an rx for what they said was an oral medication. When I reviewed my consult, I saw that it was for a topical. I chose to cancel the order, as is my right according to their contract. I canceled the subscription within 5 minutes of receiving the consult. I sent numerous requests fir cancelation, received confirmation of said request, was sent numerous emails asking why I was unsatisfied with the service. I got canned responses, and FOUR days later I received an email saying sorry for the mix up, but we already sent it out, we can talk about oral med later on. We charged you ***. This is a scam! From the doctor, who gave me a prescription before she looked at the images, to the inability to communicate and have my issue resolved. This is very dangerous as I saw they also provide mental health medications, meds that increase blood pressure. This should not be going on.

I have already filed a claim with the complaintsboard.com about this (08/04/22), and it can be read in the images attached, along with the companies response (I tried talking to them about this first, but they were no help and did not even look at the images I attached), and proof that they did tell me my account was canceled. As you can see from the attached image my original compliment was already resolved. Or at least I thought it was, until I got charged another 45 dollars on 09/03/22 with an email telling me that my order (Order no. o8zrdM81Fso) is on the way. I went to my account to make sure my subscription was canceled. It was. But they were still charging me. After I contacted customer service all they did was cancel my subscription for a second time. This is not fair and feels like borderline theft. I ask Hims & Hers Inc. to please refund my card the *** for items I do not want. Thank you

My issue with hims, is not whether or not the product worked (which, it really didnt, my hair loss issue did not seem to get any better) it is the misrepresentation by the company over what you are supposed to get when you purchase their product. The packaging says that you are purchasing a months supply, but you really arent based upon my experience. They provide a 1 ml droplet within the bottle that you are supposed to use to apply a dose. They recommend 2 doses per day for the best results. So, at (2) 1 ml doses per day for an average of 30 days (one months time), you would need a bottle that holds 60 ml, which is exactly the amount that is listed on their bottle. The problem is, based upon my experience, the bottle does not truly have 60 ml within it, despite the stated volume printed on the side of the bottle. I religiously only filled the droplet (that screws into the bottle) to the 1 ml line that is printed on the side of it and the bottle only lasted 27 days.

On 09/26/2022 I purchased (order jtRLHYMKGM) a hair growth product advertised for $45. Upon reviewing an email that provided shipping information, I discovered I was charged $270. I did not authorize a $270 transaction or knowingly enter into a subscription service. I spoke to customer support several times and was told "they were trying to decide what to do." Finally, I stated that I no longer want to do business with their company and will refuse the product so it will be returned without being opened. Customer Support stated that they will not accept the product return, however, they have a satisfaction guarantee or money-back policy. I am dissatisfied with their business practices and placing me in financial hardship over a hair product I expected to pay $45 for. The *** company needs to be held accountable for its unethical and NOW unlawful subscription practices in the ***. I want to be made whole and refunded the unauthorized transaction of $270.

I signed up with Hers for a consultation for my mental health after hearing good reviews about this company. I then signed up and spoke with a licensed doctor (not even sure if its true at this point) I was told and saw that the first month would be charged $25 dollars for my medication, but they attempted to charges me $123 dollars. Weird amount honestly. I emailed them about it, got an automated reply (Ill attach below)I actually have emailed them 3 times since last week, not one time did they email me back besides the automated reply that is sent out. After digging around on *** about this place I finally saw reviews that says that they believe its a scam and they never reply to the emails sent to them or return phone calls. Ive done a dispute with my bank about this Monday July 25th *** charged me $123 dollars July 22nd AFTER my account was deleted and I cant even access it anymore. I asked for it to be deleted after they tried to charge me the $123 the first time.

5/22 $525 I was browsing the website and speaking with a nurse and Dr about a prescription, did not place any order.A credit card was required just to create an account and browse options. Red flag I did not catch.After messaging the nurse and Dr over two days. While working I saw I had received another message from the Dr. *** doctor approve me for a prescription. ***re was a lot of text in these last messages. I couldn't read it all because I was working. ***n I received a notification from my bank that I was charged $525 from *** I never placed an order. I did not know what was ordered, how much ordered, or the price of what was ordered. This cannot be legal. ***y simply decided what I was going to get and billed my card without my knowledge. ***re was not checkout or order procedure. I never placed an order. I called them immediately the next morning (Sunday). ***y said they would cancel my order but I have been billed and they will not refund me. Order h3X2JOqeo3E

Despite most of the experience up until you wish to cancel being very streamlined and automated, the company does not provide any way to cancel subscriptions. You will only see a "snooze" option on the company's site to resume it at a later time. This is clearly a deliberate strategy on the part of the company. The only way to cancel a subscription is to contact customer support and insist on a full cancellation. In fact, in 2019, the company was called out in a business news article (link below) and they promised vaguely to change policies. Almost every complaint here mentions this. Hims is obviously aware of the problem. They clearly have not done so and have no interest in doing so.Simply cashing in on all the people who forget or give up on trying to cancel this "service" while on reimbursing people who complain loudly enough is likely a deliberate business strategy and one that in my opinion should not be allowed.https://www.***/2019/08/30/ro-ceo-tells-mens-health-start-ups-to-stop-making-it-hard-to-cancel.html

I was so hopeful for this service... A few months in I've been charged for more medication that I did not approve, authorize, or even get as the result of an updated provider check-in. Not even an email to warn me, just a $147 charge to my account a few days before payday. This resulted in an overdraft in my bank account on a Friday federal holiday. When reaching out to support I was essentially told, oh well. I have canceled my account with this company, but I am so appalled that a company whose main customer base is made up of people struggling with mental health and without other resources (like access to traditional health insurance) would have such an aggressive automatic, no warning subscription model. I thought I would at least hear from my "doctor" before being charged and shipped 3 months of medication without consent! I wish I would have checked the Complaintsboard.com ratings before getting into this mess. I hope there will be some eventual protections from scam companies like this one from charading as mental health support for vulnerable members of society.

I signed up for Hims to received mental health support and medication. Even though I was told that I need to be notified when a psychiatrist is changed, my doctor was changed 4 times without explanation and multiple customer service reps would not listen when I tried to explain how traumatizing this is. People with mental illness need to feel supported and safe, not panicky and alone because this company throws multiple people at patients for 24 hour support when we just need to feel safe with one doctor. Constant responses with Im sorry you feel that way when Im struggling with medication and unsure who even to talk to anymore. 5 different doctors so far. This company does not understand the unique needs of those with mental illness. I felt like a number, and I felt wrong for even asking for one trustworthy doctor. This company exploits trauma without caring to learn why, and I feel worse than ever. Treat patients like real people and provide them with ONE CONSISTENT TRUSTWORTHY TEAM or get out of the mental health business. Im so shocked by all of this.

On January 27th I had a consultation on the forhims side of hims Incorporated website. I was approved to get a prescription for medication and was immediately charged for the medication, on their site it states that they will have shipments out within 24 hours unless they have slow processing due to weather conditions or whatever have you. My order has been sitting in processing now for almost a week, there is not a phone number listed to contact any corporate office, I cannot get anybody to answer me via email or through my consultation chat, and this includes the physician I spoke to as well. They were eager and quick to take my money, but as of now I am at a standstill and cannot even get anybody to answer an email back all I have received is email stating they have received my complaints and someone will be with me within the next 24 hours that was 5 days ago. I cannot get a refund on this prescription nor was I able to cancel it off of my bank card. Since going back on the site, I have noticed that my prescription has been deleted and is no longer in my order status.

Hello,I called Him`s last month (November) and cancelled my subscriptions and received an email stating that is was cancelled. I Noticed this month (December) that they had charged my Credit card (Discover) $72.00, Order number - y1qQlp9CsJc. I emailed them them December 14th and informed that they charged my Credit card after I had cancelled the previous month and that I received email conformation of the cancellation. (see below) Now they are giving me the run around and will not credit or refund me. They make it impossible to cancel. This is what I am seeing online, and when I inquire from folks that have used their product I am hearing the very same. All I request is a full refund of the $72.00 charged to my credit card.Thank you,hims Nov 19, 2022, 1:14 PM Your subscription has been cancelled We're sorry to see you go.If you have any questions about your subscription, please reach out to us at *** you changed your mind, or cancelled by mistake, you can always reactivate your subscription from your subscriptions page in your Hims account.

I attempted to begin a treatment plan and added on shampoo and conditioner. The shampoo and conditioner billed immediately while the treatment needed reviewed by a medical professional. The treatment was denied and I was told I needed an in person consultation. Within two hours of starting the process and I sent an email to cancel everything. I got an automatic acknowledgment stating I needed to cancel subscriptions in my account. I replied back that since treatment was denied there were no subscriptions to cancel, just the shampoo and conditioner. I got an email two days later from *** staring just now getting to my email because currently working through many messages. That delay sounds more like a staffing or workflow issue, not a consumer issue. I cancelled within two hours but because of their many messages the shampoo and conditioner already shipped. I cannot return the package as they dont allow returns. I cant get a refund because they cant respond to emails in a timely manner; but can sure ***. I am willing to return the package but simply want my money back

On 12/4, I contacted Hers for a primary visit. I had a skin rash, and since it was the weekend, I was hoping to be able to get a prescription sent to the pharmacy. I completed the information, took a picture, paid the $39 fee, and waited to hear back. They got back to me very quickly, and a doctor told me that because it was a skin rash, it needed to be examined in person -- it was a very standard reply about how they were sorry they couldn't help me. The problem is they won't refund me the $39 I paid. I went on a live chat with customer service, and they said that's the fee for the consultation. Any other time I've used a telehealth service, they will refund me if they don't provide treatment. I shouldn't have to pay $39 for a medical professional to look over my information for two minutes, tell me to go to a regular doctor, and have nothing achieved. Now, I'm out $39, and I still have to go to my regular doctor for treatment. I feel as though there should be a disclaimer concerning rashes as areas they treat. As the doctor said in my message, "it needs to be examined in person" then why claim they can treat this type of problem? It feels like they're taking money from hardworking individuals when they don't even treat the problem. It's not right.

I had initially subscribed to Hims in order to try the Finasterid/Minoxidil hair treatment. After receiving my first shipment, I decided it really wasn't for me and that it wasn't worth the money. I called the toll free number and spoke to a customer service representative about cancelling my subscription ahead of receiving the second shipment. He informed me that the second shipment had been sent and it was too late to refund my money but that he was cancelling my subscription. He assured me that I would no longer receive any products or be charged. Today, Dec 15th, 2022, I arrived home to find another shipment and discovered that I had been charged another $150. I was so upset to discover that my subscription had not been cancelled, despite being told it was. I logged into the website and sent a complaint forward about the matter. The response I got back was that my subscription was being cancelled but they could not offer me a refund (that sounds familiar). I am so livid right now having been told previously that everything was canceled only to find that it wasn't and now being told the same thing again. This sounds like predatory type of behavior on their part (someone "forgot" to cancel and they have no record of it). I will be disputing the charge with my credit card company and aggressively pursuing this matter further.

Initially signed up for a six month HIMS subscription for hair loss products including shampoo, Minoxidil, Finasteride, and related nutritional supplements. After receiving the first shipment, I elected to discontinue using the shampoo and Minoxidil and deactivated the auto-renewal of the subscription. Six months later, I discovered two charges on my credit card for renewal orders. While I had received an email from HIMS stating, "Action required - complete your express check-in" (I never acknowledged), I never received a shipment notification. It's common sense that an email stating, "action required" that is not acknowledged would prevent subsequent action from taking place. That was not the case, as the order processed anyway. Secondly, it is quite obvious HIMS does not send shipment notifications precisely for the very reason I'm complaining - because if they did, there is a higher probability customers will cancel or suspend their subscriptions prior to shipment. Of course a call to customer service resulted in the agent advising that once products were shipped, there was nothing they could do. This is abysmal customer service at a minimum and potentially fraud. While it's only a few hundred dollars, I will most-likely pursue legal action out of principle and will of course work with my credit card issuer to deny the charges.