HMSHost
Reviews and Complaints

I was double charged for two items at a self-checkout food market in the Muhammad Ali Airport in Louisville, Kentucky on 2/8/24.

I spoke to a representative who said that my case would be investigated by HMShost headquarters and I should receive a refund on the overcharge within 24 to 48 hours. It's now a week later and the charge is still on my card and no further contact by email from any representative of HMShost

The manager tried to wrench a glass out of my hand one minute after asking me to ‘go to gate’. It was 21.29 and he had decided that I should finish the glass of wine that I had bought 20 minutes before because he wanted to clean up the bar. He was belligerent, rude and offensive. When I asked for his name to report him he refused to give any detail other that he was ‘the

Manager’. He was a short guy with a beard.

I am appalled and want an explanation. I use this airport 35 times a year.

Kind regards

Howard Gibbs

[protected]@btinternet.com

Sat at a greasy dirty group table at the Portland Jetport Shipyard bar. Ordered a drink from Am at 5:49 m pm on 8/40323 and asked the waitress to wipe down the table. She served the drink and said she’d clean the previous customer’s mess when she had a chance. She didn’t clean the tabletop until she brought the tab and I had to catch my flight. Disgusting!

I am a parent making a complaint on behalf of my 16 year old. My daughter was “hired” by the company in june 2023. She was supposed to begin work st Chick fil a in Dallas Love Field Airport. She went to their hiring fair and was hired on the spot. She completed fingerprints for a background check, provided copies of her social security card and birth certificate, along with her school ID for her I-9 verification, and also completed orientation. She received her badge from the airport and was looking forward to starting her first job. On the day she was scheduled to go in to obtain her schedule, she received a call stating that she cannot work at the airport because she has to be 18 years old. My daughter informed me thst on the day of her interview the interviewer asked her, her age. My daughter followed up with an email to the person she was interviewed by and never received a response or an apology for the inconvenience. I’m more so upset that she provided all of that personal information to them. This is absolutely ridiculous and unacceptable to say the least.

Burger King FLL I was here the December 2nd 2022. The WORST service I’ve ever experienced. There were at least 8 employees working; all standing around like they didn’t have a clue what was going on. None of them doing ANY kind of work. Chatting and “hanging” out. I was 2nd in line, so no line, is a win! Boy was I wrong. I ordered 2 hashbrowns - that’s it. It took 27 mins for me to get my hash browns, I almost had to leave them behind, which almost felt like, that’s the point these employees were trying to make. I will never stop at this Burger King again. They seriously need to be observed. This is awful and unfair to paying passengers

I work at starbucks mco airport. 7 months ago we got a new manage. My pay has been wrong. It took 7 months before I could connect to hms time card for what reason I don't know. My over time has been straight pay only when it should be time in half for the past seven months. I check every day and last week and my punches where there but now 11-14-22 5am 222pm is missing along with 11-15-22 5am 215pm missing punching in and punches missing for lunch and punching out. I have my punches along with my paper from the cash registered from finance department that I get when fill money for cash register to prove I worked. I am a certified barister and I don't even get paid for it. I am paid 16.00 an hour while everyone else is paid 17.00

This place is very disrespectful and very nasty Ive talked with a manager name Kim and she gave me so much attitude and said to me adn my family that "she cant stand working for this company because she hate dealing with customers"

her services gave me dirty cup. Ill never bring my family back into this location Kim you need to learn some respect i dont think you should be a boss if you gone talk to customers the way she did and i spent alot of money with this company. never again in my life. the way she said it was like she hates the world.

I believe I was discriminated against and my case wrong. I was wrongfully terminated and when I spoke with someone named Tynicka Jackson she was rude to me and basically called me a racist. I don’t feel comfortable with this behavior and how I was treated and would firstly like to make a complaint how I was spoke to and how she did not look at my case properly. I also would like to express my concern about my recent situation at my job before I was terminated. I was treated unfairly and my hours were adjusted I am missing over 10 hours. I would like to speak to someone about all of this please.

It's totally insane, add 18% gratuity for just one beer and one glass wine, it

Was not write... And the waitress don't gave a menu, we just asked for a drink.. Total price $32 it's a joke, it's a theft... At atlanta airport, see the recite... Never come back on this restaurant and tell at everybody, I know to stay away...

This company is run by absolutely disgusting and manipulative people. They will come to your store and micromanage everything, despite not knowing anything about Starbucks and/or the other restaurants in the airport. Me and my coworkers are extremely overworked. Most of us have worked 7 days in a row without any time off.

- Pay: Neither me or my coworkers are being paid correctly. When asked about it, we are immediately shut down. They are extremely secretive and selective about hours, pay, and time off.

- There is an extreme lack of communication between management. Basically nothing gets done around our store.

- The training isn’t consistent.

Auntie Anne’s Pretzels at Ft.Lauderdale, FL airport … customer line was extremely long with 1 employee taking orders, and 2 other employees ‘looking’ busy. The lemonade dispenser did not have enough for 1 drink, and there were 2 half gallon containers sitting by the dispenser, but employees would not fill the dispenser. Customer had to leave without his lemonade. There were no pretzel dogs, a very popular food choice. My receipt did not have a barcode that I could scan to earn reward points.

Stood in line at 3:40 knowing that doors opened at 4am as the App says. Employees taking their time, stated you can’t come in until we turn the lights on and that was at 4:15. Customers getting upset standing in line but the Barista making orders for people that ordered on App. Very rude service/Baristas. It’s my 46th birthday today 5/20) and I have to start off my day with rudeness and sass. Shame on you Starbucks LAX terminal 2

At 6am on 5/9/22 I got in a long line at Chick-til-a at CLT airport. The reason the line was so long is because there were only two cashiers and no one to hand food to the cashiers. I stood in line 30 minutes! I had to eat too as I had a 4 he 40 min flight. This is unreasonable. You have to have more people working early or try harder to recruit employees. People have flights to catch.

I ordered a meal burrito from the establishment my number was called but given to another customer waiting, I then proceeded to the counter to inquire about my order giving the number I was given. The person rudely replied “WHAT IS YOUR ORDER” I replied in order to clarify if my number had been called the person proceeded to answer the question with a question “WHAT IS YOUR ORDER SIR” followed by “I HAVE NO IDEA WHAT NUMBER I CALLED” to which I was confused as to the significance of given numbers for orders.

April 15,2022 @ 3:55 pm.

I’ve never encountered such a rude employee. Clearly, she was not happy to be working, perhaps overwhelmed, incompetent which is easily forgiven with a good attitude. She was just rude. I may be the only customer of hers to complain to you, but she was the topic of everyone waiting for their orders to be filled. Orders were filled promptly and correctly by the other employees. The receipt has employee 1626 on it, but she didn’t give me a receipt and when I asked for one a different employee had taken over the register, so this number may not belong to the rude employee

i ordered a bagel with cream cheese and a venti honey mint citrus tea. the clerk, Lovelyn 4243, even asked me what size to verify and i said venti. she took my name and submitted my order. she chatted about where i worked at the airport (pleasant) and i thought all was good. i even tipped a $1.00 on my order, which came out to $9.24 after my airport discount. my bagel and cream cheese came out promptly but my drink was a grande, not venti. i verified against my receipt thinking the sizing was wrong, but no, Lovelyn had inputted the wrong size - even after asking and confirming i wanted a venti. i commented to a male clerk at the register advising that in the future, the clerk should be listening and taking the order correctly. i had to return to work so i told him i had to go, and that i even tipped. i will be very hesistant to tip in advance in the future, thats for sure.

order info - 04/13/2022 0823 am - starbucks airport HNL T1 A18 #75799

service agt - 4243 Lovelyn

I arrived at Hartsfield airport just before 7 PM on Friday, March 18. No food was served on the flight so I planned to eat in the airport before catching my next flight. I went to The Varsity as I had eaten at a Varsity restaurant before in Athens, GA and liked the food and assumed this was an offshoot of that restaurant.

I ordered the combo meal (two cheeseburgers, fries and soda) and it took quite a long time to get the meal. In addition, the cheese on the burgers was not melted, there was no tomato slice or lettuce as shown in the advertising and the food was lukewarm at best. I understand they were busy with other customers but the level of service and food quality was poor. I didn't go back to the restaurant to complain as it was too busy and was surprised that others didn't complain about the food they received. Total cost for the food was $11.94 and I don't feel that I received value for what I paid.

I was flying from Honolulu to Los Angeles, I stopped for a bite at the makai plantation. while I was eating I notice what looked like a male in a white chef uniform with her name embroidered on it, walk in the restaurant proceed to the waitress and start a conversation. she then handed her something in a very sly way while the waitress proceeded to give her money. the waitress dropped what she handed her I looked down and it was a bag with a white powdery substance 3/15/22 early lunch time between 11-11:30 I’m no detective but I am a police officer for the LAPD 77th division and I am pretty sure you have an employee selling drugs inside the airport. I actually got up from my meal and approached the young man in the chef suite outside the restaurant it turns out it’s was a young lady I proceeded to tell her what I saw and she abruptly told me “MIND YOUR OWN BUISSNESS OLD MAN “ I asked her for her name and she began cussing at me and called me a “[censored] KIND” I walked back to my seat appalled at how I had just been talked to I asked a different waitress for the name of the waitress and she refused but said the young lady in the chef suit also worked for hms and her name was Rochelle pasqua. When I asked for management I was told that she is in management and there was no one I can report to. Your corporate officed are closed so I could not file a formal complaint but I have also notified TSA and HPD.