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HMSHost review: chick-fil-a cvg cincinnati airport 54

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Author of the review
6:21 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On May 3 '17, I ordered 2 Chick-Fil-A Chicken Sandwich Meals. Tamika (88182) took my order. She said the total was $16.30 I thought that sounded high and looking at the bill, the subtotal was $15.38. On their menu board, the price for the meal was $7.39. When I asked about the price difference, she told me that it was an upcharge for the ice tea. Being that the soft drink and the tea was the same price, that was not the answer. I kept pointing out that the meal was a lower price than what I was charged. She said that their was no way to put in just a meal, that they had to put in each item separately.
THEY ARE MAKING .30 cents FOR EVERY MEAL THEY SELL! THIS NEEDS TO BE FIXED!

54 comments
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Volyn Thomas
US
Nov 25, 2017 9:00 am EST

Dirty counters at MIA International Airport Starbucks, staff not very courteous

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Patrick Crowley II
US
Jun 02, 2018 11:50 am EDT

While the waitress was doing her best. We should have more then one on the [censored]. Waited a long time for a greeting then a bottle beer. The very long time to get the check and again to pay it. Not good at an airport where you would expect quick service. Left no tip. I believe management should give her what she lost out on. Very poor experience.

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Urgel Choquette
CA
Jun 20, 2018 5:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Price of beer too expensive

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Jackie Sherwood
US
Jul 23, 2018 8:33 am EDT

wrong sandwich

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Jackie Sherwood
US
Aug 15, 2018 7:59 am EDT

ordered a crispy chicken sandwich and received a grilled chicken sandwich. Burger King [protected] Oreste---it was correct on the receipt. $6.09 7/22/18 2:39 pm

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Urgel Choquette
CA
Aug 15, 2018 8:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I like to go to the Bell Center to watch Montreal Canadiens but don't like the price of the beer
I often stop at Avenue des Canadiens at Aeroport de Montreal and was chocked/upset to realized that I paid 9.49 plus tax plus tip for a glass of beer or 12, 55 $
Sorry but it is exaggeration and this was my last beer at your restaurant
U Choquette

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Patrick Crowley II
US
Aug 20, 2018 5:26 am EDT

While the waitress was doing her best. We should have more then one on the [censored]. Waited a long time for a greeting then a bottle beer. The very long time to get the check and again to pay it. Not good at an airport where you would expect quick service. Left no tip. I believe management should give her what she lost out on. Very poor experience.

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Sanmukh
US
Aug 20, 2018 10:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chicken was very burnt not possible to eat. Asked employee to change the sandwich, he said the chicken is supposed to be burnt like that.
On further insistence employee decided to change the sub. The second sub was not any better. Employee was arguing and very rude in front of all other customers

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Eric8000
US
Aug 20, 2018 10:34 am EDT

A fairly good cheese burger, not worth $15. Not to mention, $3.29 for a coke.
I won't be back.

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Rosieg
US
Aug 20, 2018 1:52 pm EDT

My chicken biscuit was cold along with the hash browns I ordered. I'm very disappointed with the quality to add insult to injury I want able to use my chickfilet app! The long was long, and I still had to wait to get my sandwich, so I assumed it would have been hot! What's up with this? I would like a refund to a free sandwich at a later date.

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Gary clark 2018
GB
Aug 20, 2018 3:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi

We ordered 2 plain bacon cheese burger NO SALAD and they both came with salad in them ! We also ordered chilli bowl but when they burgers where served they then said no chilli ! So my wife had to re order and then eat on her own ! Totally in exceptable

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Michaelkane68
US
Aug 20, 2018 3:53 pm EDT

I was flying out on Delta this afternoon going to Atlanta by stop by the Starbucks to get a grande cup of Pike .just wanted to let you know that the service was very good . Michael and jovanicka made my travel experience today A+ i been to other airport where the employees never smile or say thank you Michael an jovanicka Thank me for stopping by.

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Mack68
US
Aug 20, 2018 8:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This is NOT a complaint but a compliment! The customer service and friendliness I received today was extremely refreshing. The employee's name is Lydian and she was an extreme delight.

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sciteacher
US
Aug 20, 2018 10:16 pm EDT

I could not bite into the roast beef because it was not cut across the grain. It was impossible to chew. Unfortunately, I took sandwich to go and got back on to the turnpike. This did not allow me to speak to the employees. I had to throw it way. Waste of money.

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Anthony Boop
US
Aug 21, 2018 1:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a small bag of Bigs Pumkin Seeds that were soft & stale. What hurt the most was that I paid $5.49 for a $2.44 product elsewhere. Price gouging at the Travel Mart Towpath Travel Plaza

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F00dsaver
US
Aug 21, 2018 5:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

i drove several miles to popeyes store for a carry out order and to use my coupon and was told that they don't except them at their location off the turnpike.

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Erik Tiré
CA
Sep 01, 2018 5:10 am EDT

Tim Horton's at departure level for domrstic flight.
There is 4 cash there who suppose to work each time i go there for my coffee there is only 1 casher on 4and sometime she is busy help the oters servers for the food, so peoles are waiting in line all the time. I tell the manager but he seems he don'nt care.

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Neysa
US
Sep 01, 2018 8:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered Budwiser Burguer.
The meat taste and smell rotten.Norkfold VA airport.
Service poor tables dirty. And only 1 waitress.

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Terina Cook
US
Sep 01, 2018 9:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Employee Delinda #322979 is one rude unprofessional person! Store ID: IADSTA28 horrible customer service!

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TONY SOOHONG
US
Sep 01, 2018 10:45 pm EDT

When approach the register too place order. After several minutes waiting the girl did not attend to me chatting with her freind did not know the prices of the beverages had to repeat my order several times and was eating in and she made it too go was not happy with the service and will not be coming back also will make a review on yelp.

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Volyn Thomas
US
Sep 03, 2018 11:18 pm EDT

I visited the captioned cafe on November 16, 2017 at 6:10 pm. The staff was very slow and not very pleasant. The place was so dirty, especially the tables. For so much money I would expect better service and a cleaner environment.

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GloryEvalaniCalpito
US
Sep 04, 2018 1:05 am EDT

Me and my coworker always have employee discount and this morning the girl that took our orders never give us our discount. She charge us 13.07 for two drink we normally pay 11.76 with our employee discount we work at avis and budget

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PhilipHS
US
Sep 04, 2018 8:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

On Nov 15 2017 at 5:24 pm went to Carrabba's ID # ATLCAS01, with my wife for a meal.
Our Server was excellent but he meal ( Shrimp Scampi ), was really bad. The Pasta was way overcooked and the sauce was almost non existence. Just wanted the folks at Carrabba's to know, since I have had many good meals at other Restaurants in Texas.

Thanks
Philip

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angry coffe lover
US
Sep 05, 2018 8:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

At LAX CHK 6019 NOV 15 17 10:23 AM. TO GO I got a MEDIUM G coffee there.
It was so weak, like a water, which worst coffee I ve never had at any other Starbuck store. It made me furious. I paid $3.12 for that the water coffee.
I want my money back ! I usually go that place ( store Id LAXSTA 24) at LAX, but now I have to find any other coffee shop

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Kelly Ann Smith
US
Sep 05, 2018 8:42 am EDT

I paid 6.13 for a double cheeseburger and a large fry...the prices at this Morton Travel Plaza is extremely way to high...I will never ever eat there again

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Sanskara
US
Sep 06, 2018 4:04 am EDT

Store id: seamas2a used to be best breakfast at airport however this morning eggs cold, couldn't even melt cheese. Bacon overdone. Potatoes greasy. Helpful and friendly ciunter staff however.Thanksthey said I needed more words for this to get any attention. Serve warm food next time please. Especially for the price. Thank you.

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Miguel Rodriguez
US
Sep 09, 2018 9:15 am EDT

Hi I lost my wallet at the Cheesequake service area Garden State Parkway on august 28th I was there around 7:30 pm. I purchase a coffee at Starbucks. it was a brown wallet all my Id's and credit cards. please if found call me.

Miguel Rodriguez
[protected]

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Joe Cassidy
US
Sep 10, 2018 6:20 pm EDT

We dined at DIA Denver Chop House at 3:21 on 10/22/17. We presented four $10 United Airline meal vouchers along with our credit card but this is not reflected on our bill and our credit card was charged full cost. Info on ticket includes: 366221; Sarah; 503/2; GST 1; 5958

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TravelerAssistant
US
Sep 10, 2018 7:34 pm EDT

The eating areas in the French Meadow pickup food area in the Mall and on the F concourse need updating. Tables and chairs all look worn.

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Harry Ruffner
US
Sep 16, 2018 9:08 am EDT

unacceptable

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Christina Natashya Blair
US
Oct 14, 2018 2:16 pm EDT

I, Christina Melinda Stanleyblair, aka, Christina Natashya Blair was order on 10/12/2018 at pdx, or & feel that the serious strawberry cream frappuccino was add more favor for taste.

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Christina Natashya Blair
US
Oct 14, 2018 2:23 pm EDT

I, Christina Melinda Stanleyblair ssi#[protected], aka, Christina Natashya Blair was on10/12/2018 for JetBlue bookkeeper ticket#[protected] for flight attendant Union & flight attendant lead.

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D G Sutton
US
Oct 14, 2018 2:40 pm EDT

I am an employee at LAS McCarran airport, I ordered a salad at Baja Fresh. It had slimy lettuce in it...not so "Fresh" kind of gross.

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Peggy Weyer-Marchand
US
Oct 15, 2018 10:14 am EDT

I was at Auntie Anne's Pretzels, store I'd 4PAAAP31, Sept 26 at 8:41pm. at Somerset Travel Plaza. I ordered the pumpkin pretzel bites. The flavor was fine, but they were overbaked and hard. I was already back on the road for 10 minutes before trying them, so going back was not feasible. Clerk was friendly, no issue there.

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Harry Ruffner
US
Oct 16, 2018 3:22 am EDT

bad attitude.
would not provide information to even try to solve issue.

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Christina Natashya Blair
US
Oct 21, 2018 10:54 am EDT

I, Christina Melinda Stanleyblair ssi#[protected], aka, Christina Natashya Blair was in order house coffee on 10/13/2018 for registration of pilot school with CIA judge & sir Richard branson.

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Jessica Mathews
US
Oct 22, 2018 1:18 am EDT

Sorry I want to say something nice. Link came up
Son loves the Burger King at sea tac. Specifically the one at n gate
We all tend to go there. We were on different trips this month and enjoyed
Kora 328944
was cashier store seabkgo1
They are quick and food great
Ha this site said my complaint was too short to proceed. Guys. Come on.

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sujithidiculla
US
Oct 22, 2018 6:16 am EDT

I ordered 8 nuggets and we were traveling on Dallas Love field airport and When I opened the bag O only had 6 .I only opened inside the flight and didnt have enough time to report the event.I opened inside the flight and founf the problem and we live in Florida.

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Laura Holland O'Brien
US
Oct 22, 2018 10:02 pm EDT

I sat you bar at lambert airport in stl and I had a piece of mulch in my salad. My concern is the staff didn't seem concerned at all. I asked him to check w the kitchen and his reply was it's avocado.

For the safety of your other customers please follow up the this locations.

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Kristen Wash
US
Oct 27, 2018 11:49 pm EDT

I placed my order and the cashier, Moesha, seemed pleasant. But when my order was done and they called it out, I reached my arm out for the bag, but the cashier didn't budge. I had to lean over the plastic 'guard' for my order.
Unprofessional. New cashier please.
Additionally, the crescent sandwich was not crispy and neither was the bacon.

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