Menu
For Business Write a review File a complaint
Home Depot

Home Depot review: Outdoor dept./umbrella

A
Author of the review
9:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Good Morning

On Saturday July 10th I was at Home Depot Rexdale, I enquired about an umbrella that was on display as the price/sku was not on the umbrella instead a picture/price chart for all umbrellas was displayed. The associate checked and advise the price was $188.00 she checked stock and none was in stock; I then asked if I could purchase the display she said let her ask the Manager.
After 3 calls and waited for over 45 minutes the Manager finally showed up; I explained that I would like to purchase the display and he said ok no problem.
He searched for the price for another half an hour then came back to let me know that he would give it to me for $188.00 less 25% since it is the display and if I could pay for it and pick it up on Sunday instead. I said ok no problem.
He asked me to follow him over to an associate that he signed the paper with price and discount and ask her to cash me out.

As I waited to pay for the umbrella THE CASHIER decided that this umbrella is not $188.00 even though she had paper that the Manager signed with price and discount. She in turn called the Manager back went over to the umbrella to check it out while I waited at the register to pay; after half an hour they both came back to say the umbrella is in fact $649.00 and not $188.00 and I cannot get it for that price even though he had promised and sign paper to give me that price. The associate went on to say we don't have any of the $188.00 umbrella in stock and I could go home and order online for the $188.00.

At this time I was furious and said I will be complaining to Jason who is the store Manager. I waited over 2 hours only to leave store without the umbrella because the cashier made an Executive decision that I couldn't get it for that price.
What kind of service is this and if I was told price by 2 separate people including the Manager of the outdoor dept. why was I denied getting the umbrella on display for the $188.00 less 25% regardless of value?

I would appreciate someone to get back to me with an answer and I would like that same umbrella for the price I was Promised.

Desired outcome: need said umbrella for price/discount promised

0 comments
Add a comment
  1. Home Depot Contacts

  2. Home Depot phone numbers
    +1 (800) 628-0525
    +1 (800) 628-0525
    Click up if you have successfully reached Home Depot by calling +1 (800) 628-0525 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (800) 628-0525 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 628-0525 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 628-0525 phone number
    Canada
    +1 (800) 759-2070
    +1 (800) 759-2070
    Click up if you have successfully reached Home Depot by calling +1 (800) 759-2070 phone number 1 1 users reported that they have successfully reached Home Depot by calling +1 (800) 759-2070 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 759-2070 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 759-2070 phone number
    100%
    Confidence score
    Pro Xtra Customer Service, Canada
    +1 (800) 747-3787
    +1 (800) 747-3787
    Click up if you have successfully reached Home Depot by calling +1 (800) 747-3787 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (800) 747-3787 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 747-3787 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 747-3787 phone number
    Credit Card Accounts, Canada
    +1 (800) 004-6633
    +1 (800) 004-6633
    Click up if you have successfully reached Home Depot by calling +1 (800) 004-6633 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (800) 004-6633 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 004-6633 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 004-6633 phone number
    Mexico
    +1 (800) 466-3337
    +1 (800) 466-3337
    Click up if you have successfully reached Home Depot by calling +1 (800) 466-3337 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (800) 466-3337 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 466-3337 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 466-3337 phone number
    USA, Sales
    +1 (877) 946-9843
    +1 (877) 946-9843
    Click up if you have successfully reached Home Depot by calling +1 (877) 946-9843 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (877) 946-9843 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (877) 946-9843 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (877) 946-9843 phone number
    USA, Major Appliances
    +1 (866) 875-5488
    +1 (866) 875-5488
    Click up if you have successfully reached Home Depot by calling +1 (866) 875-5488 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (866) 875-5488 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (866) 875-5488 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (866) 875-5488 phone number
    USA, Consumer Account
    +1 (208) 337-8249
    +1 (208) 337-8249
    Click up if you have successfully reached Home Depot by calling +1 (208) 337-8249 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (208) 337-8249 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (208) 337-8249 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (208) 337-8249 phone number
    Tournament Coordinator
    +1 (907) 232-6285
    +1 (907) 232-6285
    Click up if you have successfully reached Home Depot by calling +1 (907) 232-6285 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (907) 232-6285 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (907) 232-6285 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (907) 232-6285 phone number
    38698
    38698
    Click up if you have successfully reached Home Depot by calling 38698 phone number 0 0 users reported that they have successfully reached Home Depot by calling 38698 phone number Click down if you have unsuccessfully reached Home Depot by calling 38698 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling 38698 phone number
    Text Support
    +1 (800) 430-3376
    +1 (800) 430-3376
    Click up if you have successfully reached Home Depot by calling +1 (800) 430-3376 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (800) 430-3376 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 430-3376 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 430-3376 phone number
    Customer Support
    More phone numbers
  3. Home Depot emails
  4. Home Depot address
    2455 Paces Ferry Rd SE, #B #3, Atlanta, New Jersey, 30339-1834, United States
  5. Home Depot social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 21, 2024
  7. View all Home Depot contacts