Home Depot
Reviews and Complaints

Home Depot Garden Club coupons are useless in Hawaii. After a year of getting emails, I finally decided to try one of these coupons to get two plants. I was first told the computer said I already had used it. I complained to the manager that I had just printed the coupon that morning. Then she said they don't take any Internet coupons. She then said I could redeem the coupon online. I pointed out that it is illegal to ship plants with dirt to Hawaii - she says Home Depot can. At that point, I lost my temper and THEN the manager wants to give me the coupon deal. Forget it - what crappy service and what a rip-off!

I ordered the gas water heater with installation from the home depot 800 number. The total cost was $720 for the 40 gal. Water heater and installation. They sent a plumber from Delta plumbing. This guy looked at the furnace and the attic and listed all the problems that he says must be fixed to meet the city code. One of the problems he listed was that the vent coming out of the roof was too short. He said it would cost an additional $850 to fix all the problems - so the total would be 1770, for a water heater w/ installation!

I cancelled the installation and paid the $50.00 no refund charge. After he left I went into the attic and found that the pipes had been disconnected. After re-connecting the pipes, the vent coming out of the roof was about 3 times the length that it was when he pointed it out to me. I thought maybe the pipes jus got disconnected by accident or something. But then I went and looked at a recent photo from 2 months ago, and the vent looked fine. I don't know why this plumber did that. I am enough of a sucker that he could have just told me a bunch of lies about what needed to be done and I would have probably gone along with him, instead of disconnecting the pipes like he did.

Why even bother with Home Depot delivery and installation. Lowes will match the product price and deliver it and set it up for free unless you have do some work to make the site ready for install.

Hello, this is Donna with GE. I am so sorry to hear about your experience with your GE dryer. We would like to help. So that we can work with you directly, can you email us your contact information and details at eResponse@ge.com please? Thank you.

I have a GE dryer and it required repair not long after purchase. Luckily, I had a warranty. Two days ago, it stopped working again. This machine is less than 4 years old. I expect it to last longer before it starts breaking down. My old reliable lasted 10 years. I would not recommend GE, or Fridgeadair (My Frideadair washer and dryer lasted 2 years then the motherboards went out).

They don't make things like they used to is an understatement. Any recommendations on long lasting appliances in 2013? I'm tired of replacing these things!

I purchased a Hampton Bay "Lucerne" patio table and 4 rocking chairs. I still have the original brochure which states there is a 5 year warranty on the frame and a 1 year warranty on the fabric. The brochure also states the top is "glass" and it has a "rustproof aluminum frame." I'm just under the 5 year mark and the frame that supports the plastic top (not glass) has rusted away and the table is falling apart. Home Depot handed me off to a company called Huayue Casual, LLC and they said the frame is actually the chair and the warranty doesn't include the frame of the table. There was no comment on the fact the top is plastic and not glass. Obviously, Home Depot had other complaints on this table and this is the way around a warranty claim. Huayue offered to send me a new junk table for $200. Time to shift to Lowes!

Ms stinson. I've been in customer service since I was 12 (yes that's when I began working). If the fans have a 15 yr warranty then it's really bad publicity if their product malfunctions after a yr. No manufacturer wants that on his record, because word of mouth, and now w/help of the internet, it's like an epidemic. That's a lot of pontentially missed sales.
As for shopping at that store for as many yrs as he has, well 1st off, home depot can't afford any bad publicity right now. Where ever they open a store, lowe's is opening one across the street. Not good for either one, but it keeps them honest. 2nd. I love movies and used to buy tons of them from best buy. I took one back once, even though they had a no return policy on videos. The manager at first didn't want to give me a refund or in store credit, but I told him to look up via my credit card number how many movies a yr I buy from them. I said are you going to lose a $900 a yr customer over a movie. That's bad economics any way you put it. Well he wound up taking the movie back.

Herb,
I am glad to hear it. I am here if you need me.

Michael
The Home Depot

Hi this is Michael from Home Depot Customer Care. I’m sorry about that. I can assist you with the Hampton Bay fan. Please send an email to information@homedepot.com.

Michael
Customer Care
The home Depot
Atlanta, GA 30339
information@homedepot.com

We have 3 Hampton Bay fans, the most expensive was $140 and the least expensive about $50. I'd have to look up the warranty for the older two, but we just bought one last week, and it has a 15 year warranty. Nobody offers a 15 year warranty unless they are sure their product will last that long. The warranty, of course, is usually limited to certain things like manufacturing defects or failure. If a power surge or incorrect installation caused it to short out they won't cover stuff like that. Your best bet is to contact Hampton Bay directly. Most likely, you'll need your warranty card info and/or your receipt, and things like the product model# and serial #.

No, the store won't take it back. Most stores (not just Home Depot) have a maximum return period - some are 14 days, some are 30 days, and a very few are 90 days. After that, you return the products to the manufacturer. No matter where you buy it. Home Depot's policy is 90 days for most items, which is rather generous. Their store policies can be found here: http://www.homedepot.com/webapp/wcs/stores/servlet/ContentView?pn=Return_Policy&langId=-1&storeId=10051&catalogId=100

I really doubt Home Depot will miss your business, but dissing them because they won't take back your fan after more than a year is a silly reason to not shop somewhere. If you've shopped there as long as you say, then you should be well aware of store-return policy.

did you have a warranty on it?

MI NOMBRE ES DIANA E DE JESUS, YO COMPRE UN ABANICO DE TECHO EN HOME DEPOT EN PUERTO RICO BAYAMON Y YA NO ESTA FUNCIONANDO . el modelo es 523342 WINDWARD II 54 IN CEILING FAN. MI NUMERO DE TELEFONO ES [protected]. FAVOR DE COMUNICARSE CONMIGO PARA UN CREDITO O CAMBIO DE LA MERCANCIA. ddejesusd@hotmail.com gracias

Same here and since we bought it several months ago the Home Depot store says we won't get full credit if we take it back. I've seen this LED complaint on several sites now, so they know it sucks and continue to sell it to people without a fix for the problem.

Lady at the return department says we will only get credit for it's lowest sale price and that if our model has been clearanced, we will only get a 1 cent credit! What kinda bs is that?! Shoot, the should pay ME for wasting my time installing this thing with a light that they know can't light a room.

I mean, wouldn't that also be some sort of code violation if your main light for the room is so dim that you need a flashlight to move around the room? What a crock. All their light fixtures should pass some sort of code requirement, let alone actually be installed and reviewed by someone at the store prior to deeming it a sellable item. This is not sellable.

I have no complaints about the customer service from my local Home Depot where I got assistance with an online purchase, but I won't purchase another appliance to have delivered and installed as long as they use their current delivery system (because the appliances were Frigidaire, GE is the company who contracted the delivery). SERPRO drivers delivered two appliances to my out of state rental property as a 'drive by', completely ignoring that I had paid for an install of the gas range - yes it was on the ticket and that they were to haul away two old appliances. The tenant wasn't sure what was going on and let the guy get away. Many, many frustrating phone calls and a week later, someone from SERPRO in Pensacola came out and installed the range. Then tenants left for a few hours and came back and smelled GAS! They immediately called the gas company and a tech came out and found that the fittings weren't tightened when the range was installed. This could have been a disaster but fortunately, the tenants were not hurt and no property was damaged. I've been trying to find out how and who to report this to but Home Depot says they can't give me names and GE is useless. I called SERPRO and was first told there wasn't an install at my address. When I pushed the issue they told me yes their was an install a week after the delivery (DUH). Still trying to contact the store manager to find out why they hire idiots who don't give a crap about the work they do, and who may be harmed by their failure to do a complete and thorough job. Don't these guys have to be licensed or something? So frustrated and disgusted. Sorry Home Depot. Get better contractors.

I have had a TERRIBLE experience with Home Depot and their delivery service. Not only were we quoted three different amounts for the same appliances, they wouldn't honor the "policies" they like to brag about. After delaying our delivery the experience was anything but pleasant. The installation crew was very rude and tried to get snotty with me. To top it off, our dishwasher sat in the living room for two weeks while we called many times to see when the plumber was scheduled to come out. After several attempts at calling the store, we finally found that the plumber refused to come to our town unless we paid more. GET REAL! I already paid my installation fee. The least the plumber could have done was call us back the FIRST time to inform us we were out of his area. I would recommend the appliances we bought (all LG) but buy them from another store.

Modelcitizen33,
My name is Michael from The Home Depot customer care department and I just came across your post. I am very disappointed about what had happened and that we had let you down to say the least. I have documented what had happened as well as made the store aware of this. We appreciate your feedback as it is valuable for us to make changes to better serve our customers with the delivery companies that we currently have in place.
Again, I am so sorry for what had happened and if I can be of further help to you, please feel free to contact me.

Michael
Customer Care
The Home Depot
Atlanta, GA
information@homedepot.com

Home Depot should be ashamed of their business practices. Not only do they oversell what they are doing, they know from the beginning that they will fall short of even a reasonable finished result. Their design was off 3" on both sides of the installation, the measurement, which was taken twice by a very compotent contractor was fine. After calling attention to the overall problem i visited the in store designer who couldn't figure it out and blamed the design program, the same program they use to design all kitchens. Later i was told, after all was said and done, that we need to change the style of the cabinet to correct the size problem, so that told me they knew about it before the installation. The store manager tried to pin the problem back on us by saying we initiled the design and were responsible for the results. Her only part of the process was to insure H.D. had no culpability. The regional manager did come out to look at our problem and decided that if we picked up half the cost H.D. could pick up the other half. That was magnanamus of them, however it would only correct half the size problems. Additional calls to the regional manager over 4 months have yielded no reply.
I strongly believe that this company lacks any integrity, there are so many other reliable vendors to choose from that want to do a great job and all it will take is some more time up front to choose one.

Folks if you just use SEARS...this would never happen...the great price you get is not so great when the service and quality is lacking... I hear stories like this over and over again about issues with DO it YOURSELF store..and remember these companies are NOT INSTALLERS>>>you are supposed to do it your self... If you are just shopping price for a home improvement project..then your at taking a gamble with your money and your home... I would go to Vegas to gamble..and SEARS for a sure thing...

The purpose of this letter is to advise you of the overall difficulties and frustration I have experienced regarding The Home Depot.
Unfortunately, many problems developed from poor quality cabinets to lack of important “in stock” selection to complete the project smoothly. For example, the Wadsworth Bay cabinets appeared to be produced of far more inferior quality than the original cabinets purchased, resulting in many exchanges creating delays and disruption of the installation process, as per photos attached.
During the final stages of touch up paint in the kitchen, the contractor applied a small piece of “painters tape” on the surface of the cabinet door, once tape was removed the wood finish came off with the tape.
I also selected Wadsworth Bay easy reach corner base and wall units, which were required for this project
Therefore, after reading an article in the Wall Street Journal (attached) dated Tuesday, October 7 2008 and titled “Home Depot Learns to Go Local”, I have been unable to comprehend the following:
If The Home Depot provides “in stock” easy reach corner base and wall units, then why do you not maintain “in stock” easy reach corner sink base units and corner counter tops?
Clearly you maintain stock of multiple sizes of Wadsworth Bay cabinets, then why is a 9 and 12 inch cabinet not available and must be special ordered?
I would also like to know why The Home Depot has “in stock” fillers for wall units and not base units?
The “in stock selection” of acceptable fillers and toe kicks are non existent, because they are usually chipped and inferior quality of material does not come close to matching the quality of Wadsworth Bay cabinets, thereby easily breaking during installation .
The reason I ask these questions is because, I was faced with many problems that constantly developed when using The Home Depot’s “in stock” cabinets, counter tops, toe kicks and fillers, thereby making it impossible to finish the job, because basic essential components (sizes) were not available.
The sheer number of issues and poor quality products have caused much delay and cost, causing me to place orders for custom made counter tops and a base cabinets resulting from The Home Depot’s general lack of coordination for customer requirements when purchasing certain products.
As a result of my disappointment, I took some time to research if The Home Depot’s competition carried the basic products necessary to complete my project that were unavailable at The Home Depot. I found that Lowes carried basic “in stock” 9 and 12 inch cabinets, easy reach corner sink base units and fillers for base cabinets.
On May 29, 2008, I also attempted to take advantage of The Home Depot carpet and installation promotion . The price and quality of the product were excellent and very pleased with the overall quick delivery and installation. Despite questioning installers if the carpet located in doorway needed to be secured, they advised it was not necessary. Unfortunately, we have been experiencing problems with carpet coming apart at the entrance of the door and will continue to become worse over time.
Finally, The Home Depot’s poor quality products and inability to grasp the necessary importance to supply a well balanced “in stock” line of kitchen products for home improvement has caused much frustration and financial set backs. Therefore, I respectfully request your cooperation by way of reasonable explanation regarding disappointment expressed in this letter, significant credit toward my account and repairs to the damaged carpet mentioned above.
I am extremely disappointed with the continued disregard to my e-mail correspondence and previous certified letter submitted to the Home Depot’s Customer Care Department regarding my experience with poor carpet installation, inferior quality kitchen cabinets and counter tops that has resulted in much stress and financial loss.
The Home Depot’s Customer Care Department for proof of credits to confirm if and how they were applied to my account. My request continues to be ignored and
Although, I agreed to a $250.00 store gift card for the poor carpet installation, I did not agree to a credit of $331.30 for the kitchen cabinets and counter tops, which caused significant installation delays and financial loss, as per letter dated January 25, 2009
I have included all supporting documents for your review and remain hopeful that someone can provide reasonable explanation as to where the credits were applied and why was my dispute was closed without my consent.
Finally, I would also like to know if the Home Depot has a quality control system in place to inspect shipments from vendors in order to prevent inferior quality and defective merchandise from entering the stores.

Totally your fault. Call the 800 number, go to a local HD, or hit the library. I'm sure you have a friend or two that is an internet subscriber.

You can pay your bill at the registers as well, as a cashier I do this many times a day! We could even call and find out how much your payment is for you.

Your fault 100% percent.

Some of the above comments were on target, but what I object to about the $35.00 late fee was the way it came about. We had a .13 deficit that's right 13 cents but because of the method that Citibank uses (via the way Citibank handles Home Depot credit cards) the .13 cents became $2.00 because they charge 263.98 % on outstanding balances. We thought that the $2.00 billing was a glitch ... Yes we should have been more alert! But really who would have thought that .13 cents would have compounded to $37.00. I know this may be hard to follow and I think that must be the reason why the statements from Home depot are difficult to read. I am very disappointed in Home Depot. and Citibank. Their method of accounting is unreasonable and unconscionable so we will not be using a Home Depot card any time soon. They have made their choice to lose a customer. What is really annoying is that I have stock in Home Depot.

Um you could go to the library or maybe call it in, oh yeah there is a thing such as a stamp and an envelope. It's your own fault all that happened. Next time thinki and don't be stupid.PWNED.

What a dope! Citibank handles your credit card. Read the terms of the card and what happened to you is explained in the terms of agreement. If you had been nice and not thought the world was out to crush you, then I bet the first person could have reversed the late fee and interest rate increase because you had a good payment history. But I'm sure you were a jerk and were whining like an old fart. Hey, was your car broken too? Because you could have paid you bill at the store or used an old fashioned thing called a stamp. Fools like you that think it is everyone else's fault and not your own. As far as customer service, looks like both did a great jo. They answered the questions you posed to them correctly. What I don't see asked was, could they remove the fee and interest rate because you had a good payment history. No you were to worried about telling everyone what horrible service you got because this was all your fault in the first place.

You called customer service to complain about the late fee & interest fee hike, but you couldn't call them to pay your bill? That's sure taking initiative . Or did your phone crash too?

Umm that was nobody's fault but your own. It's not the stores fault that you didn't pay you're bill. And there is nothing employees can do about it. I used to work there. You could've used another computer to pay you're bill. You have to pay your bills or yes you will be charged a late fee. Thats Life. If you can't handle it don't have credit cards. But it's certainly not home depot's fault. And another thing.. you customers just stop anyone with orange on. Maybe for instance, you stop a cashier and ask them about flooring. No they're not going to know. Just because you see them in the department doesn't mean that they actually work it. That's probably why you get people who don't know. So them running from you..probably not. Although who could blame them if they did run from customers? Half of their questions are so dumb it's just a waste of time talkin to them anyway.

well, we are supost to know when our bills are due and that your pc crushed certanly can not be put at blame on Home Depot.

Libraries have free internet. If you opted not to receive a paper bill and knew when your bill was due, it was still your responsibility to pay it. Sorry you are mad, but read the fine print. (Why I use cash).

No way to get a replacement glass for Hampton Bay desk lamp model 1227

I have the same ### set from home depot not there fault but it's the Hampton bay Calabria 7 pc's set and a week ago I was sitting it the swivel rocker and guess what happend yup you got it strait back onto my back the 3 tubes holdin the base broke right of no at the welds but about 2" down I don't understand why this would happen or why they don't just give a replacement no ? Asked there must be a lawsuit if not ones comming.im still in the process of getting a replacement and I'm not paying for it f$@k them I will never ever buy something that is made by this manufacture witch is ...(BJI)...
I would buy another set from another manufacturer before giving these ### another penny.Cant wait to get on the phone Monday with the manufacturer and give them a piece of my mind.

My swivel chair broke last week. Set is less then a year old i am 190 lbs i sat in chair and it broke i hit my head got 28 Stitches and missed 4 days of work because my back is so bad

I had the exact same problem with a hampton bay swivel chair. My husband was sitting in the chair when it broke. He was recovering from shoulder and 2 wrists surgery and it threw him to the concrete. Won't ever buy hampton bay again.

Visited Home Depot on 03/22/09 looking for a storm door. Found what I was looking for. Came back on 03/25/09 to place the order. Sales associate was professional, knowledgable and knew what he was talking about. Gave me a mail-in rebate, plus a 10% discount (opened a Home Depot account). Sales Associate stated that the order will be delivered with 10 days. I expected 15 days (basic delays). On 04/08/09 called Home Depot checking to see if the Storm Door has arrived to their premises so we can schedule an installation date; The sales associate stated that it will be delivered to home depot on 04/10/09 (Friday eve). I understood the sales associate and was happy to know that at least the door will be at the premise. Today Monday 04/13/09 I placed a call to schedule the installation, I get a manager her title is Expiditer (what an irony - she is supposed to expidite your order - Hahh); I gave her my phone number to look up my order. I told her I was hoping we can schedule the install this week either today or sometime this week. And all she had to say is that the door is not even delivered, and that installation services are not even available for another 2 weeks that if we can book them! I held my self back, and tried to understand what she was trying to say, but that did not help. She kept repeating her self again and again.. At that point I had to end our conversation and call Home Depot Corporate to file a complaint... All I need is a Storm Door installed soon, and not in the next season...

In Such a bad economy, while customer portfolios are shrinking in every business, holding on to your loyal customers must be or supposed to be the vendor # 1 priority. But that does not seem the case. Even if you are a come back customer, and you open a credit account with the vendor and follow the sales associate recommendations, that conduct is no longer appreicated by Home Depot. The only resolution in this case would be an advise to all readers, to pay an extra dollar and go to LOWES. My mistake was not going to LOWES thinking I would save some money, ... but you know what, I would rather be told the truth about a delivery, pay the extra dollar than being delayed over and over again after being promised something else.

On 8-20-08 I ordered a 2, 000.00 dollar tractor from home depot's website I paid 204.00 for delivery, Home Depot delivered the tractor to my residence 4 days ago in a locked 200lbs metal cage/crate that can not be opened by the average consumer, special tools are required to set the tractor free from its prison, I called Home-Depot, The Shipping Company and they refuse to come over to my residence and set the tractor free, they actually asked me to go out and buy a drill a wrench and a rubber mallet so i can set my tractor free, Home-Depot is the worst I will never purchase anything from them as long as I live and i will tell my story to as many people as I possibly can.

I was referred to a HVAC contractor by Home Depot. After deciding on this contractor who mentioned 12 month no interest on HD card, I decided to apply. I called and emailed to inquire about 12 month 0 interest. Was told via phone only 6 month existed! I noticed online that 12 mon was available on HVAC installation. I applied online and received 1200 (not enough for 12K job. I called number on temporary card to request increase. I was asked several question about credit info (i.e. car loan company, etc.)passed series of questions, but was then transferred to someone else who asked me questions about my nieces residence, ex-husband's sisters birth month, which I explained I had no knowledge. Asked about my twin sister's rental property and several other addresses. Nevertheless was denied credit because I couldn't be "verified & high fraud rate online." Explained questions had no relevance to me & credit report. Ashley, Judgmental Coach & Teresa, Credit Underwriter, (Tenn) "can't change questions." Went into store, store personnel couldn't believe my story and called credit division. Stacy & Joe (Florida call ctr), "we use public database that is in my report" I check credit report monthly, since bank institution had laptop stolen several years ago...all info correct! How would I know my ex-husband's sister's birth month! My twin sister's rental property locations or her daughter's city of residence? WHY was I denied credit with a 700+ credit score. If home depot doesn't want to give credit, say so, but don't put up BOGUS questions that have nothing to do with me!

correct...

Home Depot claim the corporate code of ethics the "do the right thing" however, they do not... they treat customer with disrespect and no diginity. Corporate policy is ahead of any reasonable customer concerns or complaints. Doing what is right sometimes requires thinking "out of the box". They do not and it is dissapointing...I personally will never set foot in another Home Depot...they are not the type people I like to do business with. I would encourage others to think about your next purchase, Lowes is the same quality and Menards is cheaper...

I will never use GE Water Heaters sold at Home Depot. I am a licensed plumbing contractor. I used GE water heaters purchased at HD several times - and every one failed. HD will not take the heater back. I had to call GE to send somebody over to take a look at it. If he determines the heater is really defective he issues return number. In the meantime my customer is 2 days w/o hot water - and I have to repeat the installation for free to save my reputation. Shame on Home Depot. Never again. Thank you.