Home Depot
Reviews and Complaints

Ordered 5 interior cherry wood 6 panel doors for one hallway area in my home. Three of the door were installed, after found out that the other 2 doors were special order at 600.00 a piece. This was never discussed ahead of time, the doors were about 350 with installation. The install took place over 2 years ago, still trying to resolve the issue! Still no offer of how to resolve the issue, I have now offered to return the door installed for full refund of all doors, and no response. I left about 5 messages over the past 3 weeks, seeking a resolution, and no response from my calls. They have the worst possible customer service, not to mention they didn't know what they were doing when the order was placed. People in the community all complain about the terrible service.

Got a Rain Soft sytem that they promoted these clowns to finance, after 30 days raised rate 2% after another 30 days raised it again another 2% and gave me 15 days notice of the chage. When I called they said they needed to do this due to having a bad portfolio. To bad Finco you are crooked and I am going to presue legal remedies as proper notice was not given. Stay away from Rain Soft and American Finco and Home Depot knows better.

I submitted a rebate request via the internet on Oct 30, 2008. There was no acknowledgment of the request at that time. Bad sign. Submission # [protected] On 12/31/2008 i received a letter from HD saying they were unable to honor my request and asked for further purchase information. On Jan 5 2009 I mailed ALL the purchase information for a Maytag refrigerator. Home Depot HAS NOT refunded a $65.00 delivery charge as of March 3, 2009. They also did not acknowledge receipt of the proof of purchase and delivery.

Went to Home depot to place a cabinet order, back in July of 2008, had a designer do my kitchen design. Designer had a blank room no windows or anything else installed at the time. Found the style of cabinets etc. Placed the order.

First cabinet order came beginning of September, he ordered 42' cabinets for the walls and a 96' oven cabinet problem was we had 96' floor to ceiling, also ordered crown molding totaled 6' to go on top of cabinets. Guess you all know it wouldn't fit. Designer said no problem we'll fix the order.

Here we are after 8 orders most of them wrong type wrong sizes. Still trying to get a refund on what we already returned to them have had our entire home dismantled for all this time.

Finally have had to call corporate offices to try and get somewhere. Long story short. We paid over $10, 000 for what should have only cost us around $8000 not to mention the fact the original design is off by over 3' sink isn't where it should be outlets switches etc. are all wrong window is in the wrong spot cook top hood is in the wrong spot. Holes in roof and ceiling are in the wrong spots have to repair and redo everything over. We went entirely by their design. Forgot to mention had to pay to have them measure, and guess what that was wrong too. Designer says the problem is we were the installers. Got in my husbands face in front of store manager and the joker still hasn't been fired yet. Now they have the nerve to tell us we owe them a balance due on our orders at minimum 15-20% more than we already paid.

After going over all the bills, it appears to me that they charged me almost double for smaller cabinets, to make it look like we owe them money. We had to cancel family dinners, vacations, a 70th birthday party and almost life in general since August until now. Install and uninstall reinstall etc. all these cabinets, repair holes in walls ceiling roof and they think we are going to pay them more money.

We were ignored by store managers for months. Threatened by a designer, and just entirely ripped off by Home Depot. I would love to be able to find anyone that has had similar problems and file a lawsuit. If we were charging just labor to them for the damages it would be over $30, 000 that they should owe us. Not to mention all the stress etc. I would love to see them have to pay us little guys for the damages. Oh forgot to mention the 8 cabinet orders have been in my living room all this time finally had to pay to put some in storage so we could at least walk in our room. They don't want to pay the storage either think that part should be our problem never mind they were supposed to come and pick them up 6 months ago. Still waiting for that to happen too. If you want to redo your kitchen please please please go some place else. Learn from our mistake.

I bought an old house four years ago that i have been slowly remodeling. I had spent close to $80, 000 in purchases from Home Depot over that time period using my visa card. I opened a Home Depot card to get a discount one time. I never activated the card so they (Home Depot Credit declare it lost/stolen). When I tried to use it they informed me of that so destroyed the card and they were more than happy to open another card for me right on the spot so I could get my discount on a chop saw. I never had to fill out another application...very easy at the time. Several months later i'm getting weird calls from Home Depot that sounded to me like telemarketing calls so i was very short with them, "thanks but no thanks and take me off your call list". Well eventually i learned that it was a home depot credit card company collection agency. they had reopened my credit card so i could get the discount on the chop saw but used a previous address (five years old) not my current address. I have a fantastic credit score, i've spent $80, 000 at there store and they're treating me like a deadbeat. I was pissed. They have my SSN from my previous credit card and my current address because they send my stuff all the time and i also had a contractor credit card with them. I immdediately attempted to resolve the matter on the phone, i offered to give them another credit card number to pay for the saw but they said that the only way i can do it over the phone was if i gave them my bank routing and account numbers...i told them there was no way i'm going to be giving out that info to them. I also said that they is no way i'm paying late fees and finance charges given that i considered this their fault. They were ok with that so i went to the customer service desk at Home Depot to pay off the saw but she needed my card number, i said i never recieved a card because they probably sent it to an old address and she could not contact a human at the credit department without a credit card number. She effectively through up her hands and said sorry. I told her to dial the number again and give me the phone. I kept hitting zero when prompted for the number and eventually got a CS person. I once again explained the situation and she told me the amount to write the check for and to simply put my SSN on the check and the service desk person should be able to accept the check...i hung up. well that turned out to not be the case, the service desk person didnt seem to be well versed in that process so i once again had to jump through hoops on the phone to get the credit card person back. I handed the phone back to the girl behind the counter and she eventually accepted the payment. So i thought this unpleasant matter was behind, today i am still getting robo calls from the home depot credit bureau/collection agency. i called home depot pissed and they said that they are not responsible. I tell them that they're name is on the card. They have contracted with the credit card company. They make money from my credit card purchases with that card. They offer discounts to use that card. They accept payments for purchases on that card. I would say that they have some skin in the game when it comes to how that credit card company does business and how it treats Home Depot customers.

Anyway, Home Depot is the last place i will choose to do my shopping in the future. I've had other bad experiences in the stores but this one finally pushed me over the edge.

Pete
Old Bennington, Vermont

March 2008 I purchased a new clothes washer and it was delivered directly to me from haier and had water sloshing around in it before I installed it, never used by me. I was told by both haier and home depot that they were not responsible and it was my fault! It was never used by me. I bought a brand new washer and receved a refurbished machine!

I purchased a LG washer/dryer combo back in August 2007 and bought the extended service plan as I know these machines are quite new and the sales person re-assured me that it was a good idea. So I did.

By September 2008, I was already having issues with this machine and contacted Home Depot Extended plan and Home Depot told me they don't handle the Extended Service Plan - but they outsource it to General Electric. So they told me to contact the phone number in the plan, which I did. GE agent told me to call LG directly because it should be part of the manufacturer's warranty. But that was not true, because LG warranty is only for 1 year. So I contacted GE again and they sent out a service repair man. The vendor had no idea about how this washer/dryer combo works and said he couldn't help me out. Another 2 visits from other vendor - and still couldn't figure out the problem in my machine - or how to fix it. I was sent back and forth between calling vendors, Home Depot and GE. No one can give me an answer. My final call was back in January 2009 and I actually spoke to a Supervisor at GE. She offered a letter for me to go get my own repair company to fix the issue and offered a credit of $250, as it seems that the vendors they contract do not know how to handle my machine. Every vendor that was sent from this Extended Service Plan have no idea how to fix it, and so they report back that there's no problem with my machine. So I'm stuck here with no fix, and also - that letter with the credit - never arrived.

The supervisor I spoke to was Ranee, her ID # is 344-397, and she works on the Headquarters department of GE Extended Service Plan.

It is not end of February 2009 and I still haven't resolved my issue. For the past few months I have been spending money on laundrymats and I just think this is ridiculous that I have a washer/dryer at home, yet I have to spend hundreds of dollars outside to wash my clothes.

If anyone has gone through similar issue, can you reply to me and let me know how did you resolve this issue, if you ever did?

Thanks,
Mei Chen
[protected]@hotmail.com

I was in O'Fallon Illinois Home Depot on Tue. Feb.9th and a female employee went off on her bosses. The language was unacceptable. This happened in the morning. That afternoon I called my company to stop doing business with Home Depot until a formal apology was made publicly.

Employees need to respect there companies. These statements should have been made behind closed doors. This employee has no right to work for this and any other company who deals with the public. The bosses should demand more respect from their employees. That why other countries are taking over our country because they demand respect.

THD At-Home Services is a horrible place to work for. I subcontracted for the Kent Wa branch every job I went to for the 1st 4 months the customers complained of poor customer service. Or they were outright hostle with me due to their poor customer service.
This company wanted me to work for free but charge the customers an arm and leg.
My biggest issue with them is waiting 6 months to get paid for a job that was completed. They paid the wrong contractor I had to prove the other contractor didnt do the job. Then they still did not pay I had to wait another month.
They do not pay for extra work they want us the contractor to do for free. Example they had a fair cost for me to hang wood trim outside $35. That was fair for the labor but the materials usually cost $35. So they paid the labor but not materials.
They charge the customer a less than 3 window charge but that doesnt always go to the contractor. I had a job that was 3 windows. I get to the job 1 window was mis-measured by one of the THD's many unqualified project managers. I put in the 2 that did fit the one that didnt was not my error. I could not get paid a less than 3 charge of $50 because the job wasnt sold that way.
There are alot of cost to the cusomer that does not get paid to us. They charge $40 a window to dispose of the old windows. You can throw them out yourself and save it but we get paid the same either way.
They charge a 2nd story charge for windows above groung floor. We dont see extra.
Dont buy with these guys find you a good dependable local contractor because you will get a better deal than Depot.
And Depot will hire anyone with a lic. & Insurance. Doesnt matter if they are qualified they will send them to your door step.

I bought a microwave from Home Depot with an extended service plan, but they will not honor it. I have the receipt and contract number, I'm trying to have my microwave replaced, but they told me the plan that they sold me is not for the microwave and is wrong.The plan is misguiding, it says complete replacement for one year ($100 to $149.99 value) for $14.99. I paid !49.00 for it But on the other hand they put the microwave in the same category as Major appliances and the fee is higher.I bought the plan because they proposed it to me and I bought it in good faith.
I'm not getting anywhere with them, the store manager tried to give me my money back with a credit, they won't cut me a check. Something is fishy. I have tried to call Home depot about the plan but get nowhere, they keep me calling in circles.
Who should I file a complaint with, The BBB?

I have been making payments since I had the card and it never comes down from 700.00 dollars my interest is to high. I want to pay on the principles only so the intrest could come down. I need you to stop charging me too much interest so that I can pay off my account. I want to know how much I really owe with out the interest? I need some aswers so here is my cell #[protected] my name is susana reyna.

we purchased over 5000.00 in new appliances at home depot including our GE stackable wash-dryer in may of 2007. on dec 27th 2008 my washer door locked shut. i called the extended warrenty dept(we bought the 4 yr.plan on all appliances) and they told me that they could see we purchased the washer but did not see the 4yr serv plan listed. i told them it was on my reciept but now its been over 30 days and still no service also i have been spending 50 to 75 a week on laundry mat...WOW... talk about frustration. ive just about decided to turn them into the BBB and also i have the name of the CEO of home depot. that i am going to call on monday and explain whats been going on. if anyone has any suggestions on what to do please send email. thanks for letting me vent...

Well I just placed this order, however after reading many of the negative comments many of which seem to be in regards to problems with installation measurements etc. It's very important to note that many people in such trades have differant practices when doing measurements, such as carpet etc.
One of these reasons is associated with problems that may arise with which way the carpet may be instlled, some also order extra to be on the safe side.
And lastly many carpet mills have a minum carpet roll size which guarantees that price per square yard, any carpet rolls that must be put on a special order size requires added costs.

As an example sometimes ordering a larger roll is cheaper than ordering a special cut roll size.
Other's have complained about the condition in which their bed had arrived by the shipper, it is important to note that the shipping company is always responsible for the condition the carton is in when the item arrives upon delivery, and from that point it is the responsibility of the buyer to refuse and make a claim for damages with the shipper, (I have had to do this myself).
Once a customer refuses the product for the reason of damaged packaging the shipper will fill out a refusal slip and put the reason for the refusal on the form, (if the item is refused and not excepted no rma is required)in addition any other information may be added such as the specific damage of the carton, this protects you as the consumer, also it is important to note that retailer's never open packages they receive from the manufacturer's unless it is mean't to be a demo, therefor they have no idea of how the contents are packaged and it is unfair to blame any retailer for the lack of reasonable content protection in the packaging area.

One other poster stated it took over 10 days to receive their order, however notice that they ordered the product on 12/15/2006 that was 10 days prior to the Chistmas holiday, this is the busiest shipping and retail weeks of the year.

Do people not have any idea as to how many packages get misrouted, lost damaged during the holiday season? that person is one of the few that complain about everything, and probably have a long history of getting free meals at resturants, because the waitress didn't fill their drink ften enough.

eople need to stop being so selfish and start thinking for the better of us not me, or them.
Nothing is ever perfect, go buy a brand new car look at any of them on the car lot long enough and you will find imperfections, live with it.
Sure we should all struggle to make the best of things, and should not be taken advantage of, but we also should hold ourselves with the same manner of duty to humanity as we expect from anyone else, including a fictional entity we call corporations.

Water/moisture got into the computer board which was replaced before I washed the first load.
A yellow grease-like substance started to form on the inside gasket where door closes .additionally
the letters that tell me which cycle to choose wiped off when machine was cleaned according to
their maintenance manuel.The service person advised "IT IS NOT GREASE, although it looks like grease,
this machine has no working parts that require grease".
He then said there had been some issues with this gasket and agreed to replace it along with the
upper panel (lettering Issue). The parts were sent to my residence absent the gasket. The service
person came, the lettered part was replaced. He told me to call when the gasket arrived. After 20
days had passed I called Cus Svc and was told someone would get back to me. It hasn't happened, it's
now the 48th day. I now have a washer that sounds like a bucket of bolts being shaked when it goes
into spin cycle. Could it be that the non-grease-grease has leaked out totally causing this noise. I'm
at wits end. I feel as though GE doesn't care about their customers being happy, after all they won't
go belly up because they have lost one customer.
This washer/dryer set was purchased August 10th 2007. Two people live in this household.

I purchased a Arrow brand Shed in June, and one thing led to another and didn't end up setting it up. So my husband (a former employee of Home Depot) went to the store to return the shed only to be told that because it was more than 90 days we are not entitled to the refund. The purchase was made on our Home Depot card and all we wanted was it to be credited back to the card.

Well after talking to thier store manager Roger, who refused to give us the credit, because he states "It is corporate policy and nothing can be done". He wanted to give us an in-store credit for $349.99 (the current retail for the shed), which forces us to spend money in his store rather than a credit on our account. Anyways he refused helping us so I turned to the Corporate Customer service line. After 3 days of calling back and forth and not getting anywhere I reached a man named Joe who took care of the whole thing and later told me that returns are completely up the the management of the store.

So on a short note. I will not be returning to the Sherwood Home Depot store to shop and hope that others will consider the same due to thier lack of customer service.

I purchased an item online that was named incorrectly on the website. I returned it immediately and requested credit for shipping as well, as the item was named and described wrong on the website.

Not only were none of my requests acted on, but it is impossible to plead your case directly to the returns department, as they do not take calls or emails. I was promised twice they would call me, they never did.

On my most recent call I was told that none of my requests were passed on to the returns department, neither for the full credit, nor for the return call I was promised twice.

To add insult to injury I was told that the partial credit was made by issuing me a gift card!

I would by no means use the gift card, as I would not purchase from their online department again!

Incompetence added to an unworkable policy and structure.

Return an item and get a gift card instead of a refund! Outrageous.

I spoke with someone and was told you did not price match on line, so I went to your local store when I was told they did price match but the item I wanted was on line only. This was a lie since I saw it in lexington s. C. Now you are telling me the only items I can buy online are your specials of the day, seems to me I was told anything just to get me off the puter, item 1191819 was forsale at big lots for 30.00, caparing them to your price of 100.00, since my husband and I shop your store for all our do it yourself projects I never expected to be treated in the run around till your worn out game, im terribly disapointed in your handling of this matter and will not be doing any holiday shopping at your stores this christmas.
Sincerely ms. Kim g. Young