Home Depot
Reviews and Complaints

About 11 months ago I purchased a Whirlpool refrigerator 25 cu.ft. from your Westminster Store in Orange County. It had a 1 year factory warranty and I opted for the additional 5 year Home Depot warranty also. This was in January 2022. About July 2022 the refrigerator quit working and all my food was spoiled. I contacted Whirlpool on the phone after a great amount of being placed on hold and steered to numbers where they could not hel me I was finally able to get them to send out two service technicians to check on my rrefrigerator. The lead man was very snappy and rude to me and tried to say that the reason the refrigerator would not work was because I had been keeping the freezer door open to cool down the room in the summer months which was NOT true. I argued the point and they left after telling me to unplug it, clean it and plug iback in 5 days later. Didn't make any difference. Called back & rescheduled an additional appointment. The same two showed up this time telling me that I had too much food in it and some magnets I had placed on the door broke the seal. I comlained to Home Depot where I bought it to see about a replacement. No go. In fact they told me they would no longer value the factory warranty or my 5 year extended warranty. I am disabled and live on Disability check. I went thouhgh the rest of the year without a refrigerator or freezer to keep my food fresh. Finally, out of desparation I called outside service which is Tech CERT and spoke with Tever Neves (his phone is 714=714-7990) This was 12/21/22 and he came out the following day. He diagnozed the problem to be frozen food section not cooling and ice evaporating in frozen food section. He steam cut the ice and replaced the Bi Metal tjer,pstat amd wire harness. Checked it and it works fine. The bill was $363.00 that I have to pay since Home Depot does not honor mfg. warranty or their own extendedd 5 year warranty such as in my case

I called for a claim for my refrigerator on 12/24/22. The lady told me the service is scheduled on 12/27/22 and told me that I am all set. I received an email the same day with the subject: Repair assigned-meet your servicer. In the email it says:

We requested service for you through They'll take it from here.

If they do not call you to confirm their visit time, call them at: . If you have issues reaching them, contact us at [protected].

On the day of the scheduled date, I did not hear anything from the vendor in the morning. So I called them, as directed in the email. The vendor said they have not received anything about my claim service and told me to contact Home Depot Protection Service.

I called [protected], and talked to a polite person for 15 minutes. He said he called the vendor but the line kept busy. Then he transferred me to the "escalate service" to a "supervisor" (not sure what they supervise?). The "supervisor" started to explain that they have no control over it after the claim was submitted to the service center. I told them the vendor could not locate anything about my claim. So where is the claim? And then he explained to me that I should call the vendor to confirm the service, and then the phone dropped.

I called [protected] and went through everything again, describing what happened to the person answering the phone, waiting to be transferred to the escalate service. And then I talked to a rude "supervisor". He repeated what the previous "supervisor" said, which sounds like it was my fault not to call the vendor to confirm the service appointment. This "supervisor cut me off several times and said if I did not stop talking, how could he tell me what he could do to help me. It turned out to be the same "no help". He said my claim has been submitted to the "service center" and I am on the waiting list and will hear from the service center if the vendor has a time slot for me.

I will never buy appliances from Home Depot again, and I will tell everyone I know to stay away from any protection plan provided by Asurion!

I ordered a dishwasher and a stovetop to be delivered and installed. The delivery was, and STILL SHOWS, to be on December 23rd. The delivery guys are here...with JUST THE DISHWASHER and said they just 'didn't load' the stovetop! I called customer service who checked into it and said, yes, that is what happened and that I can RESCHEDULE the delivery for December 28th.

I already disconnected my old stovetop and, because I was TOLD the new one would be in on the 23rd, I am supposed to be COOKING CHRISTMAS DINNER tomorrow night! Now, I have NO WAY to do that.

This is a SEVERE inconvenience due to irresponsibility/incompetence of the 'workers' and I am extremely ANGRY, to say the LEAST!

I have always been a very loyal customer to Home Depot but, honestly, I am not sure that I will use you over Lowes now. There is just no excuse for this...especially the day before a holiday!

store #263 Altamonte Springs Fl

I ordered 2 pantries to be picked up out front of the store. I was nofied and went to the store to get them. I called the store to let them know I was outside. I was put on hold and then again, and then again. I went inside to the pickup lane. There was no one there. 2 people were in the return lanes for customers. After waiting about 5 minutes I got in the return line and a girl said she would be over in a few minutes after taking care of customers who came in the store after me. She got my paperwork and called to the back to have it brout to customer service. No answer. After helping the 2 people in line behind me she went to the back to get it herself. At this point I have been in the store for 20 minutes. I wait another 20 minutes and tell the people behind me to come another time since I have been there 45 minutes. Being upset I call the store phone and ask for a manager. I was transferred to another line and after it rang 25 times, I hung up. At the 55 minute time she comes with 2 carts and my pantries. She can not possible put them on my truck so she calls for help. Another 10 minutes and she and another young man load them and I am off, FINALLY. I get home and take them off my truck and notice one box is torn and dented. I open it and there are 4 places it is damaged at. We decide these are junk as the reviews had said. Shame on me for not seeing what other customers rated them. I now have the flu.

2 weeks pass. I call the store and want to look at other pantries that are better quality. I ask if I need to make an appointment and was told no if I am in by 6pm. I get to the appliance desk at 5:29 Wednesday and the young lady is working with an other customer. She ignores me for 10 minutes and I finally pull up a chair directly behind her. I ask if there is anyone else in the store who can help me. NO. "I go home at 6 pm and I'll be with these people until then". Oboviously she can't help me. I catch another associate and ask for the manager. He calls Chris. I explain my situation and he says come back tomorrow when Maria will be here at 8 am. I ask him to make an appointment for then and he comes back and says all done. He ten says "oh, she won't be here until Friday at 5pm. Getting upset I ask if I should go across the street to Lowes and leave.

My son and I had a service company and delt with this store for over 25 years. I am now retired so I suppose I don't now spend enough money in your store to matter any longer.

Robert Fortune

1008 Cathy Drive

Altamonte Springs

Fl. 32714

[protected]

On December 8th, 2022 at approximately 14:33 I rented a F250 Flatbed Truck for 4 hours from Home Depot Store #0566. Contract #351427. I returned the truck at approximately 1838, a young boy around 18 years old, by the name of Josh, took the keys from me stating that he was going to check the gas. He returned and told me that the gas hand was not where it was supposed to be. Before returning I took it to the gas station and replaced the gas to where I thought was how I received it. Josh, told me that I could go down the road and put more gas in it. I returned back to the truck and went to another gas station this time filling the truck to the max. When I returned, he stated that he was going back outside to check. Josh returned stating, it's still not where it needs to be. This was unacceptable. The truck was on full. I asked to speak with a manager and asked him why was he stating that the gas hand was not where it was supposed to be? He started to look down at the ground. He then closed out my ticket, charging me a 195.00. When the manager arrived (Marlene) she told me that it was nothing she could do to refund me the money because he had closed out my ticket. She then went on to ask me if I wanted to go pick up some items in the store and that she would give them to me for free! I told her no, that I was going to file a complaint on Josh and that he needed to be terminated. This is not only not being honest but theft. I believe he over charges customers and then takes the money out of register and pockets it. I wonder how many customers has he done like this? I am a disabled veteran and I believe in honest and integrity. This young man had neither! After I told them that I was going to file a complaint with the corporate office, he called me a black [censored]. I walked away. Please get rid of this person! He gives Home Depot a bad name!

1) appliance order. dryer arrived defective. informed my local store within 48 hrs. waited a couple of weeks for a new one. when a the team finally arrived it was not with a new dryer. it was an evaluation team to confirm that the dryer was defective. now two more months gone by, still don't have the replacement dryer. I got a couple of emails say they were coming, waited all day, no delivery, no calls. I called "dot.com" many times to find out where is it. and also visited appliance dept. 5 times to get them to work on it. almost zero follow up.

2) online flooring order. tforce logistcs was supposed to deliver. its been sitting in their warehouse for weeks. why won't they deliver? why won't they even schedule a delivery?

they seem to no longer reliabily provided day before phone call and delivery window. seems to be some confusion about orders placed in the store vs orders placed on line. it's shocking how bad hd is at this point.

The Asurion warranty is horrible, dont even waste your time buying it.someone came to my house 3 times,spoke NO english, so he could barely communicate with me. He changed 4 parts over these three visits and none of them worked. He was clueless as to what he was doing,had to keep calling someone for help.Im now having to wait for ANOTHER part that is on backorder. Mangers Victor Tyan & Julius have been ignoring my emails for 2 weeks . Spoke today Luchie employee # 336022. More run around

On 11/29/2022 I ordered a GE stove from the Home Depot Store in Harper Woods MI. Order number WP53321212. The stove arrived as promised on 12/8/2022; however the driver stated the stove was damaged possibly by forklift that placed the stove on the truck. Stove was returned and I was told next delivery could not be made until after January, I cancelled the order and so far I have not received a refund despite speaking to someone at the Harper Woods store and emails. I did speak to someone on the 1800 number who put me on hold and never came back to the phone. I can be reached at [protected].

I did receive refund for connection parts, removal and protection plan. I paid Home Depot for the stove with my debit card, Home Depot is responsible for the damage to the stove. I should not have to wait for third party acceptance of cancellation as told by the customer service rep.

We had our cabinets installed last week.  They look nice, although I am disappointed that an installer will have to return because of incorrect measurements and manufacturing errors.  Two doors have the grain going in the wrong direction, three drawer faces have the grain going in the wrong direction, and four of our doors were the incorrect size and now we have an incomplete kitchen and have to wait to have all of those mistakes corrected.  I am also unhappy that Home Depot charged my account even though the work is not completed.  The installer was also going to install the light rail under the cabinets until I told him (and showed him the order) that I never ordered the light rail.  I certainly hope I was not charged for the light rail.  

I would appreciate being contacted as soon as possible by someone with knowledge on when I can expect installation of the corrected doors and drawer faces for my kitchen.

I purchased a new washing machine on 11/30/22 number H1750-181369 or reciept number [protected]. My name is Melvin Poe [protected] or email [protected]@gmail.com. Please keep in mind the old washer was no longer good at the tune of $99.00 to repair no luck. The delivery truck was scheduled for Thurs Dec 8th. The delivery service GFAD delivery po [protected]. The repairman refused to hook up new washer as he said one hose connetor was too tight to remove. They left the new one in my garage and gave me a phone to reshedule.

I called that day and they gave me a appointment for two weeks later 12/19/22. In the mean time I paid $180 to Service Plumbing and Septic to come hook it up. They did so and had no problem.

Today they came to hook it up and I informed them I already had it hooked up and they could take the old one as the cotract called for.

I should end with I am now a part time worker for Home Depot and if my customer was treated this way I would be very disappointed.

I do feel I am owed something for the hook up cost.

Good morning, December 5 I was doubled charged on this purchase of 54.77. I noticed it the next day and went back to the store and was told by a dismissive customer service person " it happens all the time, wait a month and come back" I understand company policy but its 54.77 that HD seems to be holding on to for no reason.

How do I get this money back?

Graham

[protected]

g.[protected]@telus.net

I called the Cirpus Christi Bridgepoint store three time and was on hold for over 45 minutes each time before I gave up.

I need to extend a pick up time on my order number WP54877026 until the complete order has been fulfilled. Please help me complete this request. I don’t want to drive 30 miles to pick up half an order.

Thank you

Melodie Bretf

Worst experience of my life & not over. Purchased kitchen appliance pkg with installation & haul away. Waited 3 weeks for delivery. One guy rushes in & starts dismantling kitchen, other guy unboxing in middle of street (literally). They haul fridge away & install new one then tell me it has dent in door & need to call HD for a new one. Little while later they tell me they can’t even install dishwasher because it’s damaged yet they hauled away old one. Spent HOURS on phone & get dishwasher & new fridge delivery scheduled one week later (one week before Christmas). I empty the damaged fridge, dump the ice, unplug it & swear ti you delivery guy comes in with new dishwasher, drops it in my living room & left. Thought he went out to get accessories or new fridge but they just freaking left. I spent 5 hours on the phone today with HD (spoke to the nastiest supervisor), then went to two stores. Ends up they wouldn’t deliver the fridge & install the dishwasher until 12/26. They wanted me to leave the dishwasher in my living room over the holidays! Like I wasnt planning on having people here & spent time decorating for Christmas to have them dump a dishwasher right in the middle of my LR which I paid for two weeks including installation & have already been a week w/o a dishwasher as it is. Ended up scheduling a HD pro to install dishwasher tomorrow but is going to cost me more $ & have to buy the accessories because the incompetent delivery ppl didn’t bother to leave it when they dumped my dishwasher. They have ruined two weekends in a row when I should have been out enjoying the holiday season. Fun fact: the first delivery guys left a mess in my kitchen & a mountain of trash in the street in front of my house. Had to pick it up so I didn’t get fined by the HOA & found appliance info that they dropped. Lazy. Rude. Incompetent with no accountability. I only purchased from HD because if delivery, could have gotten same package from Lowe’s or Best Buy cheaper. DO NOT PAY FOR HD INSTALLATION. Get a HD pro. To install. Unfortunately, stuck with their delivery.

On 8-9-22 I placed my order in the Eldorado store. I was told to expect my cabinets within 4-6 weeks. When they didn't arrive within this time frame, I called on or around the 8th of every month. My last call was placed on 12-8-22, and that's when I was told my order had been in the store for a month. I made a 72-mile trip to the store on 12-13-22 to see when my product would be delivered and to express my frustration. I was then told that it would be investigated to see why I was told that my cabinets were not in their store. I was supposed to receive a follow-up call on 12-14-22, and I didn't get one. I called back on 12-15-22 three times before I actually spoke to someone. I was then told my delivery was going out today, the 16th, the first thing this morning. I stayed home all day and even cancelled a doctor's appointment waiting on them. I called at 8:05 A.M. and was told I was the first delivery of the day. At 2:30 P.M. I called to see what was going on and was told that my delivery was not going to be delivered. No one bothered to even pick up the phone and call me.

11-14-2022 Frigidaire electric Range purchased from Home Depot. Fire under the glass top and is still in lock down safety mode Range is unusable. We purchased a major appliance 4 years ago. Frigidaire Range to be exact. We also purchased a 5-year extended warranty. That is proving to be useless to date. The week before Thanksgiving while warming up chili on the left front burner it began to make pop and crackling sounds and I could see flames beneath the glass. I pulled the pot off the burner and opened the oven thinking the flames were coming from the oven. They were not. It was between oven and glass and continued for several minutes both flame and popping. My husband had enough common sense to turn off the power. I decided to take a photo of the flames inside glass because I couldn’t believe it myself let alone would they believe it. So, then it began, we called the number on the sales slip for the warranty department. They opened a claim asked for details and assured a call back. After several days of no one calling and a day before hosting Thanksgiving dinner for 16. I called again and the rep decided to share she had contacted 6 different repair folks and could not reach anyone to call back. I assured her that I was holding a 5-year repair warranty which meant they needed to get someone here to figure out what happened and next steps. I told them I didn’t care who they needed to call. (I couldn’t make this story up if I wanted to.) Big mistake on my part. Someone showed up at 3:40 unannounced the day before Thanksgiving. First, he checked the burners and said it must have been a glare from the sun and because the burners worked it was fine. At that point I said it was not a glare but actual flames and showed him the picture I took. He said I was mistaken, and it was fine. I told him I was not comfortable using it and if it’s fine should anything happen again, I will hold them liable because he is telling me it was a glare and not fire. He then told me if I wasn’t comfortable next time, I use it stand close by with my phone and take a video... I replied, I should not have to or have the time to stand by my stove to catch a video of its fire. I said it needed to be cleaned and what happens when I do? His response shocked me. He said the stove should not be cleaned more than once or twice a year. He then proceeded to say, “if there is a problem all I have to do is pull my hose in through the kitchen window and put the fire out.” I was floored at this point. Again, I told him I was not comfortable with using it and again he said it was fine he tried the burners again and stated if they didn’t work, he could replace the individual burner at my cost. In turn I said no I will not that I had a warranty. I told him I expected a call from his management with some other kind of resolution. He told me to go in person I would have a better chance. Needless to say after weeks of not having use of the range I decided to clean it and try using it again. After a few minutes of a short clean it began popping and smoking and making funny noises. As well as locking it up and turning it off. It died. Thankfully without catching fire again by the grace of GOD.

The second nightmare began, numerous calls and stories to Warranty dept., Home Depot, and Electrolux Frigidaire. We finally received a second tech from the same repair place which was extremely knowledgeable and explained everything that transpired with the Range. Yes, the flames were real, and it was locked up it turned off due to safety features that were built in. Needless to say, he said it was a main wire that caught fire under the glass and we both took pictures when he opened the lid. Aside from great relief I wasn’t seeing things, I thanked GOD again because of his next words. He said I was lucky when I opened the oven door flames could have shot out. Not repairable. Once again after a day or so I called the warranty and they tried to tell the first claim had closed that I needed to go through the process again of opening a new claim. Each time I called I got a different story and excuse. It needed to go to a tech or assigned to another area to a service advisor or then a supervisor then a manager. I was also told a third tech needed to state the diagnosis of unrepairable even though the second tech that came to house had already done so. They tried to say the2nd tech did not upload photos and comments. I told them I was assured by customer service tech photos were there. It has been 1 month and after many excuses and blank promises I do not have resolution. I do know Home Depot & Frigidaire Electrolux do not back each other up regarding complaints of Customers. They do throw each other under the bus. I also know they do not believe in Brut Force and their processes are broken all around and not just in one area. Customer Service is a joke. They either hang up on you or need to take your info and start from the beginning of the process with every call no matter how many times you call them. They open and close claims so to take longer in the process of doing something about it. Lastly, no matter how much you ask for a manager who can help with resolving your problem they disconnect you. One month later and extremely frustrated we are writing comments on all social media and who knows possibly media next. By the way if I can attach photos when I am done writing I will. If I can’t message me, I will be happy to send you copies. As of Tuesday December 13 a member of management in escalation department had promised to follow up call by noon Wednesday once again and did not as of 12:15 Thursday. Claim is once again closed and I had to open a third claim to start the process all over again. Dome Depot Protection Plan Warranty with Asurion insurance has failed again and I still need resolution. Please take note I have been 1 month without use of range and unable to cook meals. Thank you.

The Nanci’s (claim #[protected] third claim number)

1. I don't know why you can't order drywall on-line anymore but it is very inconvenient when you are trying to place an order. (not the 1st time)
2. I had to do a will call so I called the pro desk and placed it (very nice rep, Methuen #2685).
3. It was supposed to be picked because I needed it to finish a job. She said she would try and get someone but will calls are up to 48 hrs. to do. (all paid for)
4. I got there a few hrs. later and nothing. I do orders on-line so I wouldn't have to waste time getting the materials myself.
5. I got a cart and asked if I could get some help with the drywall. He said no problem. 20 minutes later nothing. I struggled myself and got it. Waited 10 minutes for him to pull up paperwork so I didn't get stopped will no slip. Finally the girl that took my order got the paperwork for me.
6. I asked her if a lot attendant could help me load it as it was windy and didn't want the cart to move or brake the drywall. She said no problem. 15 minutes later, no one so I did it. After the last sheet the cart rolled away, luckily the car that was in that spot where the cart rolled to was gone.
7. While I am not a big Pro I still buy from you and not Lowes because I know the store and it is convenient, time wise unless I'm close to a lumber yard and only need some things.

WB31272976

12/02/22 installation appt 2 people here all day, no shop

12/05/22 "technician" came and said I needed to install an outlet under the sink to connect the dishwasher. Had electrical install outlet, cost $168.45

12/09/22 Tech and 2 apprentices arrive, state the outlet was not needed. Broke discharge pipe. 12/14/22. Tech stated the pipe was broken and will l need a plumber to fix it.

I am moving into a new house and taking possession the morning of 12/22. I have been watching estimated delivery dates in the furniture for my lanai. The estimated delivery date kept being 12/22 so I called Home Depot.com. I spoke to a person there named Lynette (12/12). She told me to place the order and she could change the delivery date so I did. Once I placed the order, she said, "I am sorry. The order has not been processed far enough to change it. I will be here until 2:30 PM today and will watch the order and change it to 12/23. If you do not receive an email, call back in the morning and someone can change it for you".

I called this morning (12/13) and was told by issue resolution that they could do nothing. That means they could not change delivery or cancel my order. I said that I received an email from UPS and that it was due to be delivered tomorrow. They said that was a mistake because UPS just received the order. They said I was on my own to call UPS.

I called UPS and they told me that the order was due to be delivered tomorrow, but they could hold it until 12/20, but the shipper (Home Depot) would have to call to delay the shipment until 12/23. I called customer service via the Corporate number and they also told me I was on my own. I explained that I spoke to UPS and they could delay my order. But customer service again said there was nothing they could do. They could not work with UPS on the order.

My order number is WB33156680

My phone number is 847.800.6281. Can you please have someone help me.

We went to the Great Falls Home Depot store looking for a Christmas tree. the store had an open lot on east end with the trees. my wife walked in as young associate locked the gates behind her. "She asked where she had to pay. he told her she has to go on the other side of the store. He said "yeah I guess. you would have to carry it to other which is about block away".

she finally got a cart and rolled down to the west side. we had to drive down to meet her. There she told us what happen, she was very upset. And are our grandchild was asking why did she had to walk with their tree. Even the asked children why?

Over dinner I called the Manger and told him what had happen. He said Yeah, Yeah I know the employee, I told if he if he would call me back and I gave him my mobile phone number. Also I asked if he had a thing against Native Americans who work during the covid crisis for I am a Native American Physician and my wife is CNA. He didn't answer or how solve to my satisfaction

All the Manger had to do is have talk with him and call me back.

I ordered a toilet and seal on 12/11/2022 at 12;30 pm. I was told by email they would let me know when it would be available to pick up at the store In Grand Junction Co. we waited all day, no text no email, finely we called and they said it was ready for pickup at 5:30 pm, also got an email it was ready for pickup. We went the next morning at 8:am to pick it up and was told the order was cancelled due to no stock. We wasted an entire day to get the toilet only to go and be told it was not there, I am so upset, I will never and I mean never shop at Home Depot again ever, they don't care about their customers at all. We had to find it at Lowes, and again ordered it online at 10:00 am on Dec 12, just got an email and text it was ready at 11:00 am. Now that is excellent customer service. I also called the store manager at Home Depot and he of course is never available They lost a good customer, in the past year I have purchased a gas range, a fridge and lots of other in store items, Never again. My credit card was charged and still no reversed, so now I have to go fight that.