Menu
For Business Write a review File a complaint
Hostess Brands Customer Service Phone, Email, Contacts

Hostess Brands
Reviews and Complaints

www.hostesscakes.com

Learn how the rating is calculated

1.0 810 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Hostess Brands Complaints 810

ComplaintsBoard
J
9:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands hostess white fudge ding dong

Tasted like chemicals and smelled like chemicals, made me sick for days, only one in the box seemed bad, I saved the bad one and the box with the left over good one's, what was in the one bad one and why did it taste like chemicals and smell like chemicals, and why did it make me sick for days, should I be concerned, and should anyone else be concerned about this

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
P
11:40 pm EDT

Hostess Brands Hostess donettes

I usually never complain about things but today I was very disappointed. I had purchased 10 bags of the donettes for the after school program for the kids to snack on. Even though the expiration date was just a couple of weeks away, these donettes were stale, a couple of bags only had about 4 servings instead of 6 and the kids were disappointed because these are 1 of their favorite snacks. I paid $3 a bag and was wondering if I could get a refund. The store wouldn't give a refund because they said that they weren't expired and basically told me to contact the company because it was out of their hands. If a refund is possible, or coupons for free donettes or any Hostess products would be grateful appreciated. My name is Carlos Ramirez and my number is: [protected].

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
B
7:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands totally nutty!

Just purchased a box of Totally Nutty! From Walmart supercenter in Butler PA came home to eat a snack and the entire box has opened cakes inside that are stail best by date Jan 10 2020. All of the individual wrappers are not closed serial number g071089000191 an entire box is waste and we buy these several times a month I'm likely not to now not worth wasting my money.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
H
10:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands hohos

I but the box of individually wrapped suppose to be ten in the box. This is the third time I've only gotten nine in the box. I let it go the first two times but this isn't right when a third time I was cheated on number of hohos I got. Thought your company should be aware. Maybe reimburse for products not received. False advertising suppose to be ten only received nine. Three times this occurred to me alone. I'm sure many others it had happened to also but just didn't notice. I'm on a fixed income hohos are a luxury for me I want all I'm suppose to get.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
T
7:27 pm EDT

Hostess Brands Apple danish

I bought an apple Danish and ate half of it. As I got to the middle I took a bite and got something like a wax rope. Not sure what is was. I'm so glade I got it and not my kids. This is something that could have choked a child or anyone. This is not safe and there could be more out there with this stuff in them. So please contact me at [protected]. Please let's get this resolved.

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
C
10:35 pm EDT

Hostess Brands zingers

Bought a package of vanilla zingers at a Chevron in tooele Utah. And when I tried to eat them there was no filling inside very dry and they tasted stale. Very gross. I've eaten these before and they always have been good and tasty. Very disappointed in this product. I shouldve taken pictures to show you. But it pissed me off how bad they were I just threw them away.
Christine Rouska

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
N
9:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands hostess crumb doughnuts

I bought two packs of crumb doughnuts today boy was I excited they are my favorite. I usually look at my food before I eat it but not this time. I ate 1 doughnuts & it tasted weird as if it was sprayed with something then my mouth went dry! I spit it out immediately & looked at the rest of the doughnuts they where all molded . This ruined my day I immediately started vomiting.

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
R
9:35 pm EDT

Hostess Brands Raspberry zingers

On 8/17/18 my husband purchased raspberry zingers from a Walgreen's store in Sun City West AZ. The use by date was 8/26/19. He ate two and when he picked up the third he noticed a huge green moldy circle in the middle. He said there was a "gasoline" taste in his mouth. We have pictures and the zinger and will be contacting the fda, BBB and whoever else will listen...based on the myriad of complaints on the internet about the SAME complaint over YEARS, it may be time to contact legal counsel. More to come, no doubt.

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
K
9:29 pm EDT

Hostess Brands Mini fruit pies

I purchased these for my lunch. Well not sure where the apple was I only had one tiny piece of apple. This was a big disappointment to me since I very seldom buy what I call treats. Never will purchase again. Waste of money. I realize ingredients are costly but apples are not that expensive— maybe you could put a slice of apple in it. Since I wanted an apple treat not a sauce treat.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
K
3:01 pm EDT

Hostess Brands Peanut butter hos hos

We bought a box of 10 from big lots today and 6 had a cut in the plastic beside of where they was sealed they came out of the box like that we got 4 out of the box. we bought them for our grandkids and we had to go get a different box for the to snack on we bought some more because the grandkids love them but they was disappointed to see them like that and I wouldn't let them eat them because they was steal

Read full review of Hostess Brands
View 0 more photos
Update by Krod1972
Aug 18, 2019 6:51 pm EDT

We didnt know they was bad until they ate the first 2 and and they was going for the others

Hide full review
ComplaintsBoard
C
9:40 pm EDT

Hostess Brands Bakery petites double chocolate

I bought the Hostess Bakery Petites Double Chocolate today at a mini Mart. I opened the bag in the car and immediately smelled a rancid odor. I simultaneously had taken a cake ball out and had put it in my mouth to eat. I was driving and could not spit it out. It tasted horrible and "sour." Thank goodness my daughter didn't eat one. But she gagged when she smelled the inside of the bag. Chemical, kerosene, gas odors all describe the smell. I've kept the bag in case I get sick and the doctor needs to see it.

I bought it 8-17-19 in Guilford, CT. I have also filed a report with the CT Department of Health. These products should be removed from the shelves. I'm hoping I don't get sick but if I do i will contact Hostess. This appears not to be an isolated incident looking at the numerous complaints.

The package number is:
L:F [protected]:01 G

The Barcode is [protected]

Could not find an expiration date.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
P
5:43 pm EDT

Hostess Brands zingers

I called Monday August 12th about a chunk of plastic I found in my Zingers. They sent me 3 coupons for single serve product and I have to provide a container to send the product back to you. I think that's kind of cheap on your part. Especially when I ate one of the Zingers that were contaminated. I think I may have to put this on social media and let people know how Hostess treats their customers. Sincerely Phillip Sheldon. [protected]@yahoo.com

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
G
3:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands hostess cherry pie

We got them at Walmart in Russellville KY on 08/15/2019 at about 2:20 pm. The pie filling was jellied firm and off colored. Tasted weird too. Tossed it to the dog. Dog didn't complain so either it was me or maybe this was a new line of dog treats, which I don't think it was. It was definitely the first of literally THOUSANDS of pies I've eaten by y'all.

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
E
9:52 pm EDT

Hostess Brands hostess cinnamon streusel coffee cakes

Dear hostess customer service people,
The only other time I even contemplated writing you was also in regards to the above mentioned product and I was going to inquire as to whether or not you add crack cocaine to your product. Seriously though, I'm pretty sure I single handedly keep this line in business as I eat a box to myself in a matter of hours. Unfortunately as I write to you this time about this product, I'm writing to say my beloved coffee cakes have tainted my taste buds. I had to do some last minute errands and like so many times before I hastily threw a couple of boxes in my cart right before the check-out to indulge my addiction. Being the addict that I am I could not wait to be safe in my home before devouring the sweet goodness of these meth filled miracles so like a raccoon to a trash can I tore open the package and sank my greedy teeth into what I expected to be the soft cinnamon filled fix. What I got instead was a crunchy yet gooey nightmare that I could only describe as little Debbie herself wiping her summer heat sweaty [censored] on my tongue. It does not appear that every cake is ruined but I think it's ruined enough for me that I may have to slow down on my intake. Thanks I guess? In any case please remedy this situation as this was one of the last sources of happiness that my pathetic life had left.

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
A
8:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands suzy q

I purchased Suzy Q Cakes and they were stale but expiration was still good September 3 2019 love these cakes I'm not very happy about this I had to throw them out been eating them since I was a kid I can be contacted at [protected] my name is John Avellino address is 1003 plattekill ardonia Rd clintondale NY 12515 please have someone contact me thank you very much email [protected]@gmail.com

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
M
3:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands apple streusel coffee cakes

They are totally black on the bottom .I wish I could send you a picture haven't ever seen anything like it before 4 out of the box it looks like mold to me what if my children would have gotten a hold of them it's sad I spend over $3 on a box of of cake and can't even eat one would have had to take them to the hospital my husband passed away a month ago last thing I want is to make one of my kids sick from a cupcake I don't know what it is but not good what ever it is

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
K
1:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands mini muffins 5 pouches 20 muffins

Very tasty muffins. A little expensive but worth it for the taste and convenience Except 1 of the pouches only had "2" muffins in it? Oops 😬
My family likes blueberry and chocolate chip best but we've tried others and they taste good as well. I know things are automated but I wish there was a way to make sure you get what you pay for of at least 4 in each pouch 😀

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
M
6:58 pm EDT

Hostess Brands ding dongs peanut butter

On August 1, 2019 we purchased a box of the 14.82oz peanut butter Ding Dongs from Shoprite in Edison NJ.

Opened box when we got home approximately 20 minutes later. My 11 yr old son bit into and immediately spit it out. He said it had a really weird taste.
So I ate a piece and spit it out as well. Something was very wrong with these cakes. It had a sour / acidity taste. It was terrible. We stopped eating any more of those.
The went back to to shoprite to return it but they wouldn't give money back or anything because I didn't have my receipt.
So I'm reaching out to you for some kind of answer or reason these are bad. What was it? A chemical?
I saved the box and samples we bit into. I also took pictures.
Please let me know what to do.
Thank you.

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
R
10:46 pm EDT

Hostess Brands hostess peanut butter hohos

I purchased this snack cake at Leadwood Grab N Go, Leadwood Missouri. When I took a bite the entire bottom and inside was covered with mold! The only number on the package is 1 G020223000 033 10:06. There was no rips or tears in this package before leaving the store. I have taken pictures of the product and packaging. My name is Rachael Snyder and my contact number is [protected].

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
C
2:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My family luvs all hostess products, but this morning I bought these powdered donuts frm our local Marathon station as i do many mornings. We took a bite & had to spit in trash. Bad taste im sorry don't quite no how to describe it except for spit, oh no yuk, take big drink to get rid of foul taste they left in mouth. I will also mention to store but...

View 0 more photos
Read full review of Hostess Brands

Hostess Brands Reviews 0

Looks like Hostess Brands has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Hostess Brands, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Hostess Brands

Screenshot Hostess Brands
Hostess Brands is a food company known for its range of snack cakes and baked goods. Their product lineup includes iconic treats like Twinkies, CupCakes, Ding Dongs, and Ho Hos. They cater to snack enthusiasts with a variety of flavors and seasonal offerings available in grocery stores and retailers across the United States.
How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

Overview of Hostess Brands complaint handling

Hostess Brands reviews first appeared on Complaints Board on Oct 22, 2009. The latest review Hostess cinnamon coffee cakes was posted on Dec 4, 2024. The latest complaint hostess donettes powdered sugar was resolved on Oct 04, 2019. Hostess Brands has an average consumer rating of 1 stars from 810 reviews. Hostess Brands has resolved 6 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.5
12 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Hostess Brands Contacts

  2. Hostess Brands phone numbers
    +1 (646) 277-1228
    +1 (646) 277-1228
    Click up if you have successfully reached Hostess Brands by calling +1 (646) 277-1228 phone number 0 0 users reported that they have successfully reached Hostess Brands by calling +1 (646) 277-1228 phone number Click down if you have unsuccessfully reached Hostess Brands by calling +1 (646) 277-1228 phone number 0 0 users reported that they have UNsuccessfully reached Hostess Brands by calling +1 (646) 277-1228 phone number
    Investor Inquiries
    +1 (800) 483-7253
    +1 (800) 483-7253
    Click up if you have successfully reached Hostess Brands by calling +1 (800) 483-7253 phone number 0 0 users reported that they have successfully reached Hostess Brands by calling +1 (800) 483-7253 phone number Click down if you have unsuccessfully reached Hostess Brands by calling +1 (800) 483-7253 phone number 0 0 users reported that they have UNsuccessfully reached Hostess Brands by calling +1 (800) 483-7253 phone number
    Customer Service
  3. Hostess Brands emails
  4. Hostess Brands address
    7905 Quivira, Kansas City, Missouri, 66215, United States
  5. Hostess Brands social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 13, 2024
  7. View all Hostess Brands contacts
Hostess Brands Category
Hostess Brands is ranked 10 among 22 companies in the Snack Foods category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.