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Hostess Brands
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Hostess Brands Complaints 807

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J
9:23 pm EDT

Hostess Brands hostess cakes

I am very disappointed in the quality of Hostess products today. When I was younger I could not get enough of them. the cakes were moist and a very good size. Now the cakes are extremely tiny and the cakes are dry and taste very processed. I will grant you that king Dons were always on the dry side so not sure why that is. They have gotten so bad over the years that i seldom buy them anymore. They simply are not a good buy for the quality anymore. Please consider going back to they way things used to be. Thank you for taking the time to read this.

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B
8:07 pm EDT

Hostess Brands hostess brownies with butterfinger

I bought these hoping to have some Butterfinger bits on a brownie and I was sorely mistaken. They have no bits or Butterfinger taste whatsoever. This was really disappointing to someone who gets alot of Hostess products. If you plan on making a product that boasts having some kind of topping it would be nice to have some of that topping on it or at least an attempt to put it on there.

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R
1:51 am EDT
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Hostess Brands the new improved suzy qs

Ok ifirst tried hostess suzy qs at my grandma and grandpas back in the 70s and iloved them ever sence until 2days ago when ipurchased a 3dollar box of them from save alot on truman rd kansas city ididnt read tje upper rite coo rner saying it had been improved until itook abite of one it was like tasting straight corn syrup it was awful the hole box tasted like that it ifound it to be the worst cupcake ive ever eaten and ifor sure wont be buying them anymore and will probly have to say somthing to my 5000 fb freinds now ihave tried the banana twinkies and found there pirty good but ialso wonder why the banana flip was not around anymore that was the ultiment. Snack cake in my opinion and now its just a poorly filled twinkie thats not good thank u for the time

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J
1:00 am EDT

Hostess Brands bought hostess crunch mini donuts from checkout convenience store and they expired over a month ago.

I went to a Checkout corner store today May, 6, 2018 and bought a bag of Hostess crunchy mini donuts. Went home, ate them and was looking at the nutrition facts and just happened to see the expiration date and it was APR. 06 2018. They expired a month ago and the store was selling them like that. Pretty upset that Checkout is new here and they aren't checking their inventory.

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L
2:36 pm EDT

Hostess Brands cup cakes

i got a box of cup cakes and 6 out of the 8 the plastic wrapping was not sealed and the cup cakes were hard as a rock and so was the icing... i buy alot of cup cakes and rhis has never happened before... thanks for your time..i wont buy hostess anymore if anything like this happens again... i never send in complaints but this was 6 out of 8 that were not edible...thanks again

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E
4:02 pm EDT

Hostess Brands raspberry zingers

I opened my fresh package of raspberry zingers to find a hair inside the sealed package.
This is something that I assume happened during packaging because the package was completely sealed, and there was no way for the hair to get in other than before sealing. I am disappointed with this because I have never had an issue like this with my Zingers before.

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7:14 am EDT
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Hostess Brands ding dong chocolate cake with cream filling

I have been buying Hostess cake Ding Dongs for about 10 years I buy about four to five boxes a week this is the first time that I bought 5 boxes that was supposed to be 10 in the Box there was only 8 in each box me and my husband got into a big argument it's his favorite because he thought I was lying to him about 8 being in the Box supposed to be 10. Truly like the ding dongs but may have to change don't really want to thank you so much

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4:12 pm EDT
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Hostess Brands hickory sticks

My household eats at least one bag of hickory sticks a week. Been eating them all my life as they are one of our favourite snacks. Yesterday I put a bunch in my mouth and starting chewing and bit down on something really hard. Broke my tooth. I still don't know what it is. It is very solid. Will include a couple of photos of the debris I chomped down on.

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Erin Satoor
US
Mar 08, 2020 4:19 pm EDT

My wife grabbed a small mouth full of these and endedication up with this in her mouth... she choked and I had to help her get it out... really thinking about a law suit

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T
3:00 pm EDT

Hostess Brands snow ball ice cream

On april 30, 2018 i purchased this ice cream opened at home and tastes it. It was horrific it appears to have been thawed out a frozen again, I thought this was the problem. The real problem is that this ice cream is over a month expired. I contacted the store I purchased it from and was told it wasnt their problem and that hostess is supposed to stock and rotate their own products. Not the best response from the store, I want an apology and my money back

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A
11:07 pm EDT

Hostess Brands cherry fruit pie

I paid $2.00 for a Hostess cherry pie and there wasn't one cherry in it. I love all your pastries and might buy the cherry pie still but you should be honest and call it cherry flavored pie. The name Cherry Pie indicates that there should be cherries in it. I am a waitress a mother a wife and a grandma. I buy hostess snacks frequently. I buy them while grocery shopping and when I run into gas station. I have been working six days a week for two years now to make ends meet. My husband had a massive heart attack and now has congestive heart failure he will never be able to go back to work again. He is a marine corps veteran and is very proud. It had been hard for him to watch me work so much but I know if it was me he would do the same.My only point is we have had to sacrifice a lot and change our life style. When I want to treat myself or my family to a much needed treat. I always pick Hostess
I would just like the quality I deserve and have come to expect from your company.

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T
1:32 pm EDT

Hostess Brands ho ho's

What in world have your done with this product that I love dearly? This have to be a different recipe. First of all, the cake is 1/3 smaller, the cake is not moist and last, the icing is sort of hard as if your using chocolate that goes on ice cream. I know times are hard but you need to go back to way they were made in the 80's, your sales would increase.

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B
3:21 pm EDT

Hostess Brands zingers

I absolutely hate to do this because my family loves loves your snack cakes but I purchased a vanilla zinger at the Dollar General store # 04921 at 224 E.Renfro St. Burleson TX 76028 today and it is so very dry and crusty...and it could be where the store has them sitting in direct sunlight that caused this, just disappointed, doubly disappointed that they didn't have any Raspberry Zingers my families absolute favorite snack cakes...thank you for your time
Becky Rawleigh

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M
8:13 am EDT

Hostess Brands hostess cupcake

I purchased a box of cupcake dry old n nasty to only find out they expired like a month ago still on the shelve haven't been pull by the vendor they need to do a better job at pulling out of date food from the store cause we as people don't have time to drive back to the store once we have left so I hope someone can talk to the vendor at that location

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A
11:17 am EDT

Hostess Brands sno balls, twinkies, cupcakes

I have purchased the above snacks 5 different times this year at different stores which are never fresh even though the freshness date is in the future they are never fresh.. I don't know why entenmann's can maintain their freshness — I am not wasting any more of my money on hostess even though I love their products because I always end up throwing them away — I think I will stick with another brand who stills offers a quality product

Very frustrated

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V
11:31 am EDT

Hostess Brands donettes

Let me start by saying that I love your products, but I purchased your powdered donettes this morning and they taste kind of funny. They have a sort of after taste. Like dirt or something. They usually taste terrific. My favorite kind are the raspberry filled powdered donuts. I don't mean to complain because I love them, but these ones just taste different. Thank you for your time.

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J
4:56 pm EDT

Hostess Brands hostess mini muffins

I was eating a package of the chocolate chip mini muffins. As i was chewing one i found a piece of rubber type material that i could not chew through. Pretty sure it didnt belong in your muffin & i couldnt even finish it made me sick to think something not suppose to be in your food is in there. Ive never had a problem before my kids love them and im actually happy my one year old wasnt eating this package of muffins.

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lorigilbertson
US
May 02, 2018 7:42 am EDT
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5-2-18 purchased the powdered donuts this morning and they tasted funny... they tasted like they were old but the date on the package was May 11 2018. very disappointing.

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R
1:23 pm EDT
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Hostess Brands product condition

The last several bags of donettes powdered mini donuts must have been at the bottom of the pile when transported. I would estimate that about 7-10 donuts are smashed almost flat or crumbling in pieces. What happened?
This occurs in every bag I have purchased the last several months. I buy these weekly.

bag info: April 20 2018 F [protected] 045 06:57 D1

Purchased at Kroger and Publix

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D
9:14 am EDT

Hostess Brands bag of chocolate donuts

Donuts crushed in the bottom and looked like they have been melted and rehardened. Whiteish spots on them. First time ever like this for me! Just bought them 3/20/2018 at the Wal-Mart store in Jefferson City, Tennessee. I have submitted pictures in the picture spot below so you can see what I am talking about! Was really disappointed for the first time ever!

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J
3:03 pm EDT

Hostess Brands hohos

Today, march 19, 2018. I stopped to get a milk and some hohos, which i eat all the time from 711 and they r always fresh today i stopped at a different place junior market/citgo on Sandbridge rd va beach va 23456. The hohos were not even close to fresh, very very stale, I am upset! upc [protected]...E [protected]. L 6 299X 20:43. My name is Jeremy

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10:05 pm EDT
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Hostess Brands twinkie

I went into a gas station on my way to Jacksonville and purchased a chocolate peanut butter filled Twinkie. I have been a longstanding costumer of your product and when I went to consume this product, I recognized that it smelt weird and even felt weird. I finally saw the best by date which was December 27th, 2017. Today is March 15th, 2018. I am a full time student as well as worker, I do not want food poisoning or anything along those lines. I would like to be sent a more up to date Twinkie please.
Thank you for your time, Cassidy.

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About Hostess Brands

Screenshot Hostess Brands
Hostess Brands is a food company known for its range of snack cakes and baked goods. Their product lineup includes iconic treats like Twinkies, CupCakes, Ding Dongs, and Ho Hos. They cater to snack enthusiasts with a variety of flavors and seasonal offerings available in grocery stores and retailers across the United States.
How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

Overview of Hostess Brands complaint handling

Hostess Brands reviews first appeared on Complaints Board on Oct 22, 2009. The latest review Strawberry two pack cupcake was posted on Aug 31, 2024. The latest complaint hostess donettes powdered sugar was resolved on Oct 04, 2019. Hostess Brands has an average consumer rating of 1 stars from 807 reviews. Hostess Brands has resolved 6 complaints.
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  1. Hostess Brands Contacts

  2. Hostess Brands phone numbers
    +1 (646) 277-1228
    +1 (646) 277-1228
    Click up if you have successfully reached Hostess Brands by calling +1 (646) 277-1228 phone number 0 0 users reported that they have successfully reached Hostess Brands by calling +1 (646) 277-1228 phone number Click down if you have unsuccessfully reached Hostess Brands by calling +1 (646) 277-1228 phone number 0 0 users reported that they have UNsuccessfully reached Hostess Brands by calling +1 (646) 277-1228 phone number
    Investor Inquiries
    +1 (800) 483-7253
    +1 (800) 483-7253
    Click up if you have successfully reached Hostess Brands by calling +1 (800) 483-7253 phone number 0 0 users reported that they have successfully reached Hostess Brands by calling +1 (800) 483-7253 phone number Click down if you have unsuccessfully reached Hostess Brands by calling +1 (800) 483-7253 phone number 0 0 users reported that they have UNsuccessfully reached Hostess Brands by calling +1 (800) 483-7253 phone number
    Customer Service
  3. Hostess Brands emails
  4. Hostess Brands address
    7905 Quivira, Kansas City, Missouri, 66215, United States
  5. Hostess Brands social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 07, 2024
Hostess Brands Category
Hostess Brands is ranked 10 among 22 companies in the Snack Foods category

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