Hotels.com
Reviews and Complaints

Ref: confirmation [protected]

I booked two hotel rooms at the Hotel Jullian in Chicago for May 13 /14 2021, after the booking was confirmed because of COVID
we were moved to their "sister" property the Hotel Essex.
When we arrived on the 13th we were met with three Police squad cars, a transport van along with a K-9 unit. We were not informed
why they were there even after asking several times.
The smell of marijuana was constantly wafting thru the hallway as well as the elevators during the evening.
On the evening of the 13th I called down for towels because the toilet was leaking and was advised I should come down to the
main desk and get them.
I could go on and on but I think you're getting the picture.
I have contacted the Hotel Jullian who have apologized and agreed to fully refund the entire stay for both rooms.
They advised that I needed to contact you and start the process.
Hotel.com should never recommend this hotel as we were four females and felt very unsafe.
Please contact me ASAP as I am hoping my dealing with your company will be far better than the hotels.
Regards
Elaine Wampler
[protected]@gmail.com
Confirmation [protected]

I had a holiday changed from 2020 to 2021 due to Covid. I rang Hotels.com (after many previous phone calls and many hours on line) On 7th May I again rang Hotels.Com and after approximately 2 hours on the phone they agreed to change the dates from 9.5.21 to May 2022. They said I would get an email to confirm. They also rang the hotel and the Hotel agreed to change the dates. I have an email from the hotel to confirm this. I then had an email on the following week to state we could not change as the voucher had been used. I was told that the dates had to be changed before 9th of May 2021 the due holiday date. This I did on 7th May. The Hotel in Krawkow sent me the email to confirm that they had spoken also to Hotels.com

This appears to be incompetence on the part of Hotels.com and their customer service in not doing what they promised to do. This has caused me a loss of £1245. also a lot of stress in a year when we lost 3 family members to Covid. I spent over 12 hours the past few months trying to sort this and every time I had to explain the issues that we where not allowed to fly. Easy jet cancelled the flights and the hotel also agreed to the change - I have emails to that effect. They also were in contact with Hotels.com.

I am in my 70s and cannot afford to loose this money through incompetence.

Booked hotel room and paid for it. Received email conformation. Received another conformation 4 days before check in. Two days before check in received email that reservation had been cancelled by property due to property closed. Call hotel and it was not closed at all. Tried to call hotels.com several times spent over 2hrs on phone waiting for agent. Contaced Wyndham since hotel was a "by Wyndham" hotel. Thier research said reservations was actually through Expedia and Expedia was who actual cancelled reservation and had an actual cancellation number ( 86617EC049753X)

Afer there is a reward "ALL" Prices go up. When try to use the free night all the sudden one of the two nights price goes up when I tried booking two nights & all the good hotels suddenly dissapear. I tried booking for 1 full week and hopefully use my free night & at all 5 hotels I selected suddenly say: Sorry, but you cannot redeem coupons or Hotels.com® Rewards nights for this booking. Then tried contacting in app chat/phone blocked. I Tried one more time on a hotel for 2-3 nights says the cannot redeem yet for 1 night at the same hotel I can only it's not the full reward price. Anyone can call the Customer service number and if you don't have a reservation number (still trying to get set up) they hang up.

I booked a room at Howard Johnson Hotel & Suites by Wyndham Tacoma

8726 S Hosmer St Tacoma, Washington, 98444, United States of America on Hotels.com. Conformation number [protected]. The pictures and amenities described on Hotels.com are quite different then what is the reality. The hotel is run down and looks nothing like the pictures on hotels.com inside or out. The bathrooms had mold on the ceiling, the grounds were fifthly and unsafe for children with access to the half filled pool left open for any kid to wander into, water was turned off to the rooms and we were not informed of this until after our arrival (they were turned on late evening and then off again the next day again until the evening), it took many hours to get a plunger when requested at front desk and they never filled my request for the lights to be replaced in the bathroom so that my kids and I had to use a flashlight. The advertised Free continental breakfast, didn't even exist. I already brought up these problems and more with the management but she just lies and denies there is a problem even when I provide pictures to prove it. I relied on Hotels.com to provide accurate information and it didn't.

Dear Sir/Madame,

I have repeatedly contacted your customer services department regarding this paid booking.
The UK government does not allow me to fly to Greece in June 2021, hence I have requested that my fully paid booking with Hotel-Agnadi-Horefto-Zagora-Mouresi for 3 rooms 3 nights on 15th June 2021 is moved to June 2022 or you sent me a voucher I can use to rebook in 2022.

I have been told that the hotel is not responding to telephone calls and emails.

Can you please arrange for one of the above as soon as possible.
Kind Regards
Anastasios Korfiatis

I booked accomodation in Paris, FREE cancellation, I wanted to change dates 2 months beforehand ( due to covid) and was refused... I was forced to cancel more than 1 month before trip... weeks before ("free" cancellation expires). Hotels.com are refusing to refund or voucher me..
been trying to get hold of correct department to resolve this issue but they are avoiding me for months now.. I stopped counting the phone calls I made to there helpdesk at 24 calls...
Booking number : [protected]
Wilma Basson (+[protected])
[protected]@chocolatbistr.co.za
Am I a victim of Hotels.com scam!

Dear Sir/Madame,

As you will see from your records, I contacted your customer services a number of times and explained that I was unable to fly to Greece during June 2021 as the UK Government forbids it.
Hence unable to use my reservation [protected] at Hotel Agnadi-Horefto on 15th June 2021, 3 rooms for three nights.

I have therefore requested that you issue me with a voucher or move the booking to 15th June 2022.

I would be very grateful for your assistance.
Kind Regards
Anastasios Korfiatis

I would like to know what kind of people think it is funny, helpful, or endearing to watch a commercial over and over again about a man being abused by a woman, as though he is a criminal, when in actuality he has planned a lovely vacation for her... disgusting! Only made more horrible by Captain Jerk who couldn't sell a dog bone to a dog! Terrible!

I keep getting the run-around because they charged me for a room and there were no rooms available at that time according to the motel. I have talked to two different people and chatted with one. My confirmation that hotels.com gave me was [protected] for 04/16-04/18 at Quality Inn in Clarksdale MS.
They took the money out on 04/05. When we got to the motel, they said they had been out of rooms since March.
[protected]@hotmail.com
[protected]

Thanks,
Mike

I would like my refunds for serves at both location in Tallahassee, Florida .
Their rooms at both location have showers head that do not put out water rates I belive and needs updating.The water seems to be hard and old like and maybe recycle at both liocations.Themrooms are not real clean and smelly anfd needs air fressers sometimes.the one on North nMonore is real old and Ice Maker area needs cleaning and I would like my 60.00 or so dollars returned.The one on Applachhee parawy charge is 50.00 for over charge.

I phoned about the price guarantee, the representative said I need to phone back 24hrs before my check in, I told her that nowhere on the website does it say that. It just said to call and you will rebook and refund immediately. I waited 3 hours for that call. She kept arguing with me, I asked to speak to a supervisor and she hung up on me. Now I still can't get ahold of anyone on the phone. I saw a cheaper price on Hotels.com where I booked, so it said I can phone and you can rebook and refund. I did just that and the service I received was not great at all!

The room I booked with Hotels.was closed when I arrived after a long day of traveling. I went online to book with hotels.com which said they had rooms at this hotel but when I arrived the hotel no longer existed. Closed a year ago. Long day travelling and I had my hotel all set up only to arrive with very limited options as there is a holiday on. Almost had to sleep on the streets of Guatemala because of hotels.com.

NOW REFUSING TO REFUND MY MONEY. Fraud.

On 6 April 2021 I booked and paid for a hotel in Switzerland on 8 April 2021 and paid in USD. (Confirmation number: [protected]) Hotels.com used an exchange rate USD/CHF of 0.7912. On that day, the official exchange rate was 0.925. This is a 17% surcharge, or about $20 on a hotel bill of $138.90. Never book with Hotel.com, unless you can pay in local currency! It is outrageous that Hotel.com tags on these hidden costs.

We booked a reservation for the Amavi Hotel in Pahos, Cyprus for April 20th - 25th. We also, separately, booked flights and a wedding !, I called the Hotel today regarding some special requests and was informed that they do not reopen until April 23rd !

Had I not called them, my fiance and I would have flown to Cyprus expecting to get married and to stay at the Amavi Hotel. We are now having to rearrange flights ( which will cost us money ) and rearrange our wedding !,
Custome service took 3 days to get back to us and whilst they did refund our money, they were totally disinterested in the predicament that we now find ourselves in.
We will never ever use this company again

Re: Seeking reimbursement of my payment to Park Regis Apartments on April [protected]

Hi
In January 2020 I booked 4 days in Sydney through hotels.com to stay at Park Regis Concierge apartments from April 21-24 (3 nights) at a total cost of $501.48 at a non-refundable rate.

However once covid hit, I cancelled the booking well in advance and was sent a confirmation of cancellation by hotels.com that I would receive a refund of $501.48 despite it being a non-refundable booking. My notes say that I would be credited in 30 days. This has never happened.

Despite evidence of my cancellation and your offer to reimburse me and two emails (20/04/20 and 29/03/21) requesting an update, I have not received any response from hotels.com

On 6 April 2021 I contacted the Park Regis Concierge Apartments to confirm that they had received my booking (confirmed) and my cancellation (also confirmed). Reception advised me that hotels.com had never sent my payment to the hotel.

This is a significant payment that you are holding and according to my records has not been reimbursed into my account nor recognised in any way via a response from you.

I would like this matter finalised with reimbursement of this payment to me at your earliest convenience. Given I have confirmation form you that this payment would be reimbursed within a month of notification, I expected that in May 2020 this would have occurred.

I would appreciate your early attention to this request.

In anticipation of a favourable reply,
Jackie Moden
(+61 [protected])

I paid for a reservation for the Hotel Villa Boheme in Paris for 2 room from 12 - 16 May 2020.
The reservation number with Hotels.com is [protected].
The reservation was made on a non refundable basis.
I paid £755.72 for the reservation.
I was informed by Hotles.com in April 2020 that the hotel could no longer accept my reservation due to Covid19 and as the reservation was made on a non refundable basis they would provide me with a credit note for the full cost of the booking for me to use against future Hotles.com bookings.
Despite several conversations with Hotels.com during which they promise that their 'email department' will issue the credit note I have not as yet received such a note.

Hotels.com is the worst travel service in the world! I paid for a trip to barbados over a year ago that was canceled due to covid-19. Note: I did not cancel the trip, the hotel and hotels.com canceled the trip. I was emailed that I would receive a voucher for a future stay at the same resort. I received a voucher by email however shortly thereafter I received another email that the voucher amount was wrong (too high) and that a new voucher would be issued. It has been over 7 months and I have not received the new voucher. Everyone I speak to at hotels.com can see the voucher for $2, 593.00 on my account however nobody can give me a voucher number so I can book a trip with it. For many weeks I have been told that I will receive a new voucher by email in 24-72 hours. I call back after 72 hours and again after an hour explaining and holding to a new person I am told I will receive a new voucher in 24-72 hours. I am really tired of this game and am going to pay to blog it viral. I will also have my attorney seek additional remedies. I am a gold member and feel like an idiot for spending 20 hours on the phone trying to resolve a simple matter like this. I feel like a bigger idiot for spending as much as I have at hotels.com over the years. I am told this is complicated because of the high dollar amount. This is not a high dollar amount. My rewards trips through american express travel are $30,000-$50,000 each.

Hotels.com refuses to give credit for future use. Instead they insist the credit given needs to be used at the hotel in Edinburgh, Scotland. In August of 2020 travel to this location was not an option. The hotel in Edinburgh now has tripled their rates, and travel there is still not an option. We desire the $2100 credit with Hotels.com.

I booked the room the same day as I checked in. I booked it at 12:30 am. I submitted the price guarantee claim at 1:00 am. It was submitted within 30 minutes of booking. Hotels.com is saying price guarantee does not apply to same day bookings. This is false advertisement. There should be a class action lawsuit against them for misleading advertising.