HotelsOne.com
Reviews and Complaints

On the 9th June I cancelled my online booking that I had made with HotelOne for one nights accommodation at Kings Park Hotel in Perth Western Australia for the night of the 20th June 2023. I did not need to make this booking so asked that it be cancelled. I then received notice from HotelOne that the reservation had been cancelled and received a refund notice for the amount of AUD210 dollars. The refund notice advised that this refund would be processed within 3 to 7 days but this did not happen. I have sent two emails to HotelOne but did not receive any reply.

The JotelsOne itinerary number was [protected]

check in 20th June 2023 check out the following day.

I booked a reservation for the Concord hotel in Quebec City, Canada for 4 different rooms as I booked for the group.

When I got the email conformation I notice that I was charged the full amount of $2,230.60.

I immediately cancelled this booking for Pierrette Troutman, Richard Troutman, Robert Troutman and Tom Magee. I was doing them a favor and cannot afford to pay up front. Anyhow, I told them this immediately.

Somehow because I cancelled right away I trusted your company and did not realize that I was charged until I received my bank statement.

Hotelsone9140782393796 is what shows on my bank statement

I expect some action on this matter quickly as if I do not hear from you soon I will contact both the bank and Hotel Le Concord.

I am very sorry I even dealt with your company since I now see so many bad reviews.

I assure you I am very serious about this and my review will not only be on email but on Instagram, Facebook etc.

Pierrette Troutman

2 Crandall st. 207

Pembroke, ON

K8A 8G5

I booked 2 nights at the Sandman Inn Kamloops for April 14 and 15th.

I thought I was on the Sandman site but was surprised to find out I had been on the HotelOne site.

The total amount for our stay was $381.98. This went through my account on March 14, 2023. I used Virtual Visa so know when it occurred.

I have a receipt from the hotel showing all the charges and their total is $268.28.

This leaves a difference of $113.70.

I would like a refund of $113.70.

I look forward to your reply,

Kristyne McCoy.

Hotel Sepia Quebec April 3, 2023

When I was on the hotel website, I thought I was dealing directly with them. I entered my credit card number for and April 3rd reservation, but I did not complete the transaction. I never received a confirmation email and I didn't know I was dealing with Hotelsone.com. When I called the hotel, they said that they could not give a refund as the room was booked by a third party. So, I have been charged $193 CAN for a hotel room I never used. I was not aware it was booked until I got a text on Apr. 3rd saying that I was expected for check-in.

Of course, I had called to cancel a reservation due to a change in plans. I spoke to a HotelsOne representative who assured me the reservation was cancelled. On the evening of the reservation, I was texted by the hotel to see when I would check in. I told them I had cancelled and would not be checking in. They claimed they had not been informed. I called HotelsOne twice to investigate. The connection was lost on the first call and the representative did not attempt to call me back despite his having my phone number. I called again and got into a lengthy debate with another representative who claimed I had not called prior and had not cancelled despite my saying I had. I continued to ask her "Are you saying I am lying or that I am crazy because I did call and I did cancel?" All she kept saying was that "her system" said I had not. Gee, we all know how foolproof systems are! Nevertheless, the system was to be believed--not the customer who now lost $350 plus.

Booking No; [protected]

I Booked the accommodation at Wetherby See-View House on the 16th of March for the night of 18th March at a cost of £71.00 when I arrived at the accommodation it was closed and the owner knew nothing of the booking.

Therefore I wish a full refund.

William Macleod

Your reservation is confirmed.

The booking you recently made on the HotelsOne website is confirmed. Your reservation details are below.

HotelsOne Itinerary Number: [protected]

Check-in: 18 Mar 2023 4:00 PM

Check-out: 19 Mar 2023 10:00 AM

Total rooms: 1

Nights: 1

Guests: 2 adults

Please include the itinerary number in the subject line for all correspondence with HotelsOne.

Manage your booking online

Hotel

The Wetherby Sea-View House

Marine Rd, Nairn, IV12 4EA GB

Telephone: +[protected]

Driving Directions

Additional benefits

Free breakfast

Free self parking

Free WiFi

Room Details

Room 1 - Confirmed

Room Type: Standard Twin Room, Private Bathroom

Bed: 2 Twin Beds

Smoking: No

Reserved for: William Macleod, 2 adults

Status: Confirmed, [protected]

Refundable: No

Charges

Cost per night per room

(excluding tax recovery charges)

Date Room 1 Total per night

18 Mar 2023 £62.50 £62.50

Total per room £62.50 £62.50

Tax Recovery Charges

Tax Recovery Charges * £12.51

*) This charge includes estimated amounts the travel service provider (i.e. hotel, car rental company) pays for their taxes, and/or taxes that we pay, to taxing authorities on your booking (including but not limited to sales, occupancy, and value added tax). This amount may also include any amounts charged to us for resort fees, cleaning fees, and other fees and/or a fee we, the hotel supplier and/or the website you booked on, retain as part of the compensation for our and/or their services, which varies based on factors such as location, the amount, and how you booked. For more details, please see the Terms and Conditions.

Total cost for entire stay

£75.01 PAID

All amounts are displayed in GBP.

Payment Information

We have charged your credit card for the full payment of this reservation.

Card Holder Name: William Macleod

Billing Address: COUPAR ANGUS PH13 9BH

Telephone Number: +[protected]

Email: [protected]@gmail.com

The above charges to your credit card were made by Travelscape, LLC.

Check-in instructions

There is no front desk at this property. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property for check-in instructions.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Check-in: 4:00 PM - 10:30 PM

Check-out: 10:00 AM

Minimum check-in age is 18

Children 9 years old and younger are not permitted at this property.

Cancellation Policy

Room 1

This rate is non-refundable. If you choose to change or cancel this booking you will not be refunded any of the payment.

Manage your booking online

I booked a hotel at Railroad Pass in Las Vegas on 2/6/2023. At the time I thought the booking was through the hotel, but discovered it was through a third party HotelsOne. I never received a confirmation and called a few days before our checkin to confirm my reservation. Upon checking in the hotel wanted to collect an additional $154 for deposit and additional fees. The room was terrible, the bathroom fixtures were falling off the wall and the room was dirty, the hotel was booked and didn’t have any rooms available. The next morning we checked out and was told we would not get billed for the $154 and receive a full refund. I called HotelsOne and they had no record of my reservation. Upon returning from my vacation,I have called HotelsOne and Expedia 11 times regarding my refund. I am put on hold and told they need to call the hotel to confirm - average hold time is 10 minutes and the CS person disconnects the call or puts me on hold again. Several phone calls the CS rep cold calls to another representative, who tells me I need to call Expedia. Expedia refers customers back to HotelsOne - it’s an endless cycle. I have asked HotelsOne to transfer me to a manager, put on hold for 45 minutes and when the CS rep came back on the line she states the manager is unavailable and when I ask for the manager’s name I’m told they don’t have one.

WTH - horrible customer service, trying to get a refund is nearly impossible and their standard protocol. Consumers be warned, this company is a fraud and CS reps are incompetent.

I booked a hotel room back January for one night in February and the total removed from my mastercard far exceeded the amount I paid online. I booked for 326 or something close to that. And I was charged 447.36.

I have been trying to get some help with this. Calling Hotelsone the first time the clerk just kept repeating the charged amount and told me to call the hotel to deal with it. The hotel said it was done through the online company and they had no record of what I was charged.

Again I called Hotelsone and asked for a receipt from the transaction. (My receipt emailed to me was unable to be opened. this time the clerk siad that the amount was in American dollars and changed into Canadian and that is why the amount went up.

So I went online and saw that actually there was 98.36$ added as tax recover charges and service fees. When I booked all these charges were included and certainly are included in any other company selling hotel reservations online.

I would like the amount charged to my mastercard to reflect the original amount of the purchase. And I would like to speak to a human who has some authority and who can clear this up for me.

Clare Fuller

[protected]@gmail.com

Below is what I received as a confirmation - all the while I was told that I could cancel all the way up until the 30th of March. No mention was made of it not being refundable.

I have contacted my credit card company as they charged for the rooms already and I see that the hotel is going to charge me more when I arrive at the venue.

Why is HotelsOne.com even involved in this reservation. I went to the Grand Harbor Resort website.

Your reservation is confirmed.

The booking you recently made on the HotelsOne website is confirmed. Your reservation details are below.

HotelsOne Itinerary Number: [protected]

Check-in: 31 Mar 2023 4:00 PM

Check-out: 2 Apr 2023 11:00 AM

Total rooms: 1

Nights: 2

Guests: 2 adults

Please include the itinerary number in the subject line for all correspondence with HotelsOne.

Manage your booking online

Hotel

Grand Harbor Resort and Waterpark

350 Bell St, Dubuque, 52001 US

Telephone: +[protected]

Driving Directions

Re Booking Number [protected] in the name of Phillip George Stott for a room at the Sebel Launceston hotel.

On August 30, 2022 I booked a room at the hotel for two nights. The amount ($578.00) was debited to our credit card on that date. However, our itinerary was amended somewhat such that we would be spending only one night in Launceston, so I accessed the booking site and notified you on the 'Change' page of your website of the amendment (see attached screen shot) on December 9, 2022.

Nevertheless there was no subsequent credit for the unused night.

Below is the booking that was made and at the bottom the 2 payment that have come out, i have emailed numerous times and still havent received my refund.

Your reservation is confirmed.

The booking you recently made on the HotelsOne website is confirmed. Your reservation details are below.

HotelsOne Itinerary Number: [protected]

Check-in: 27 Oct 2022 2:00 PM

Check-out: 29 Oct 2022 12:00 PM

Total rooms: 3

Nights: 2

Guests: 6 adults

Please include the itinerary number in the subject line for all correspondence with HotelsOne.

Manage your booking online

Hotel

Hotel Campanile Dartford

1 Clipper Boulevard West, Dartford, DA2 6QN GB

Telephone: +[protected]

Driving Directions

Additional benefits

• Free WiFi

• Free self parking

Room Details

Room 1 - Confirmed

Room Type: Standard Room, 2 Twin Beds

Bed: 2 Twin Beds

Smoking: No

Reserved for: Shaun Riley, 2 adults

Status: Confirmed, [protected]

Refundable: Yes

Room 2 - Confirmed

Room Type: Standard Room, 2 Twin Beds

Bed: 2 Twin Beds

Smoking: No

Reserved for: Ash waterhouse, 2 adults

Status: Confirmed, [protected]

Refundable: Yes

Room 3 - Confirmed

Room Type: Standard Room, 2 Twin Beds

Bed: 2 Twin Beds

Smoking: No

Reserved for: Sam151 Reddington, 2 adults

Status: Confirmed, [protected]

Refundable: Yes

Charges

Cost per night per room

(excluding tax recovery charges)

Date Room 1 Room 2 Room 3 Total per night

27 Oct 2022 £70.83 £70.83 £70.83 £212.49

28 Oct 2022 £66.67 £66.67 £66.67 £200.01

Total per room £137.50 £137.50 £137.50 £412.50

Tax Recovery Charges

Tax Recovery Charges * £82.50

*) This charge includes estimated amounts the travel service provider (i.e. hotel, car rental company) pays for their taxes, and/or taxes that we pay, to taxing authorities on your booking (including but not limited to sales, occupancy, and value added tax). This amount may also include any amounts charged to us for resort fees, cleaning fees, and other fees and/or a fee we, the hotel supplier and/or the website you booked on, retain as part of the compensation for our and/or their services, which varies based on factors such as location, the amount, and how you booked. For more details, please see the Terms and Conditions.

Total cost for entire stay

£495.00 PAID

All amounts are displayed in GBP.

Payment Information

We have charged your credit card for the full payment of this reservation.

Card Holder Name: Anthony Brown

Billing Address: Liverpool L13 1DU

Telephone Number: +[protected]

Email: [protected]@commercialmovingservices.co.uk

The above charges to your credit card were made by Travelscape, LLC.

Check-in instructions

If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

• Extra-person charges may apply and vary depending on property policy

• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

• This property reserves the right to pre-authorize the guest's credit card prior to arrival.

• Noise-free guestrooms cannot be guaranteed

• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Check-in: 2:00 PM - 12:00 PM

Check-out: 12:00 PM

Minimum check-in age is 18

You'll be asked to pay the following charges at the property:

• Deposit: GBP 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

• Fee for to-go breakfast: GBP 9.25 per person (approximately)

• Extended parking fee: GBP 5 per day

• Pet deposit: GBP 100 per stay

• Pet fee: GBP 15 per pet, per night

• Early check-in fee: GBP 10 (subject to availability)

• Late check-out fee: GBP 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

• Only registered guests are allowed in the guestrooms.

• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

• The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

• This property advises that enhanced cleaning and guest safety measures are currently in place.

• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Cancellation Policy

Room 1

We understand that sometimes your travel plans change. We do not charge a change or cancel fee. However, this property (Hotel Campanile Dartford) imposes the following penalty to its customers that we are required to pass on: Cancellations or changes made after 6:00 PM (GMT+01:00) on 27-10-2022 are subject to a 1 Night Room & Tax penalty. If you fail to check-in for this reservation, or if you cancel or change this reservation after check-in, you may incur penalty charges at the discretion of the property of up to 100% of the booking value.

Room 2

We understand that sometimes your travel plans change. We do not charge a change or cancel fee. However, this property (Hotel Campanile Dartford) imposes the following penalty to its customers that we are required to pass on: Cancellations or changes made after 6:00 PM (GMT+01:00) on 27-10-2022 are subject to a 1 Night Room & Tax penalty. If you fail to check-in for this reservation, or if you cancel or change this reservation after check-in, you may incur penalty charges at the discretion of the property of up to 100% of the booking value.

Room 3

We understand that sometimes your travel plans change. We do not charge a change or cancel fee. However, this property (Hotel Campanile Dartford) imposes the following penalty to its customers that we are required to pass on: Cancellations or changes made after 6:00 PM (GMT+01:00) on 27-10-2022 are subject to a 1 Night Room & Tax penalty. If you fail to check-in for this reservation, or if you cancel or change this reservation after check-in, you may incur penalty charges at the discretion of the property of up to 100% of the booking value.

Manage your booking online

Date Description Money in Money out Balance

28/10/2022

Debit

HOTELSONE915878521

ON 27 OCT BDC

-£495.00

28/10/2022

Debit

Expedia

ON 27 OCT BDC

-£495.00

Booked hotel for 7 nights on 15th Sept, through HotelsOne.com, circumstances made me change it to 3 nights stay. No ability on website to change booking, just cancel. Called HotelsOne.com 3 times, finally contacted the venue direct to change booking. No confirmation from HotelsOne.com in writing, even though requested. My money was taken out immediately the booking was made but 3 phone calls and 3 emails (all not responded to) later, and more than 2 months later, I have not received any communication nor my refund of over $600 for the nights not used.

DO NOT USE HOTELS ONE and be very careful that they have not inserted themselves in front of the hotel web site.

On Oct. 10 I booked a room at La Montagnais hotel in Chicoutimi. On Oct. 11, I realized that I had booked for Oct. 13 instead of Oct. 12. Before cancelling I went to what I thought was the hotel site to see if they had any rooms for Oct. 12. They did but the prices were higher by $25. I thought it was because it was a same day booking and the area is popular. however, when my invoice came via email I saw that there was a service charge which brought the total bill up to $48 more than my first booking! I looked a little closer and realized that the invoice was coming from some site called hotelsone. I went back to the original hotel site (more carefully this time!) and found that the original price was still what they were charging.

Hotelsone is a scam and should be charged with fraud. They have set themselves up to look exactly like the original hotel site, they charge far more and they charge the full amount immediately to your credit card.

On 8/21/2022 I made a reservation [protected]) for the Raphael Hotel in Kansas City, MO. On 8/23/2022 I upgraded the reservation. I was told that there would be no charge to upgrade the reservation. Your representative told me that there would be no fee for cancelling the original reservation since it was an upgrade. I received my CC bill and I have been charged for both reservation.

We reserved a room at the Castel hotel on August 22, 2022. My spouse called a number and had an English speaking women at the other end. He was surprised since we are from Quebec, Canada and we were reserving a room in Granby, Quebec. The women told us they were being redirected to another site to reserve. My spouse did not think more of it. We made our reservation and the lady told me the amount that would be charge to my credit card. Turns out that amount was in US dollars and not Canadian dollars. We asked about fees for cancellations while doing our reservation and she says it is 100% reimbursable as long we cancel the previous day before 6pm. Once we noticed it was actually US dollars we decided to cancel the same day we made the reservation and book with another site that was at a lower price. We only got refunded one night, therefore I contacted the company and they told me I agreed to a cancellation policy that has a penalty of one night + taxes, therefore I was only reimbursed one night out of 2, even though I cancelled the same day. The company said I agreed to this, but something else all together was said to us on the phone while completing our reservation. How can I agree to something that wasn’t told to us plus they include this policy in the confirmation email only after they bill you, which I only found after I contacted them about my total refund. I find this very unfair, when the hotel’s policy itself is to cancel the same day before 12pm. This company are thieves and are basically stealing people.

NEVER do business with this company. Deception is in their Masthead . No mention about non-refundable until you get a receipt. Biggest [censored] company I have ever dealt with and support staff are as worthless as breasts on a frog.

room was for ocean view but got pool view. i asked for one date and got another and they wouldn’t cancel.

I have booked Moonlight Bay Suites in Broome Australia for Sept 14, 15, 16th September 2021 and paid $ A972.48 on credit card on 21st January 2021

Booking: Jill Furnell 1 adult [protected]

I don't seem to have reservation number that applies to web site.

As the trip has been cancelled due to CV19 restrictions in Australia I need to cancel and get a refund.

I have tried various web sites but can't get on to anything to cancel booking

Itenary # [protected]
I booked two rooms (on August 4th, 2021) for Sept 14 - 17, 2021 at the Wyvern Hotel in Punta Gorda Florida. I believed I was booking directly through the hotel but am now told it was through Expedia. Somehow that got booked through HotelOne. The Wyvern and Expedia booking is refundable and they take a credit card to hold for the reservation. I received an email from HotelOne that confirmed my reservation and charged my card for the entire amount: $ 929.88.
I thought I had been scammed so I called the hotel. They did confirm the booking but could not tell me why the booking went through HotelOne.
We are cancelling the trip because of the Covid Surge in Florida. Hotel One cancelled the rooms but tells me they can not refund my money.
To me this is a total scam. HotelOne has gotten hold of my booking by fraudulently making it appear I was booking through the hotel or Expedia.
There was no mention of a non refundable payment during the booking. Both rooms were shown as refundable while I was booking them. HotelOne never came up in this process and I wasn't aware they had anything to do with the booking until I received their email that day.