HotelsOne.com’s earns a 1.5-star rating from 97 reviews, showing that the majority of travelers are dissatisfied with booking experience.
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This company is a rip off and everyone, especially veterans should never use it
I couldn’t get on to the Sheraton Hotel Web Site, so I finally tried the HotelsOne site. They showed only two rooms left and both were $480 per night. We wanted to stay at the hotel (Sheraton Harbor Island) since we were having a military reunion at a restaurant next to the hotel. I called my friend and let him know there were almost no rooms left and he needed to hurry, but they would be expensive. He informed me he’d just reserved a room for $289. I called Sheraton and they told me they had a lot of rooms left. I then called HotelsOne and tried to cancel and they told me if I canceled that I would forfeit the $480. Bottom line no one should be prevented from canceling if they do so within 24 hours. This company is a rip off and everyone, especially veterans should never use it.
Terrible customer service
I needed to go visit my son in college. I booked the room on Super 8 website but it routed me to hotelsone.com. Somehow when arrive, the rep tells me my reservation is for another date and that I could cancel the reservation. Two months later, 8 emails and 50 minutes on the phone just to get my refund. The sad part is the hotel is fairly new and this is a poor reflection of the hotel.
The complaint has been investigated and resolved to the customer’s satisfaction.
I reserved a room for ONE night at the Fairbridge Inn and Suites in Miles City, MT for Jan.11th. You charged my credit card for three nights! Please fix this.
Mary Ann Hecker
[protected] or [protected]
hex@midrivers.com
Itinerary number: [protected]
My VISA account was charged $60.17 for a one night stay at a hotel which I never booked and which I never stayed at. I tried contacting Hotelsone.com and then I tried reversing it through my credit card. The charge just reappeared on my credit card. This is a scam.
Booked a room for the wrong date for a meeting. Called customer service to reschedule on time, was okay. Got the same room for the same rate one night later.
Additional payment
I booked a room from Hotels-one.com. The day I was leaving they gave me additional payment for the services I used. They took money for cleaning, TV and etc. They have problems as I didn’t use all this things. They will never get one single penny from me!
Bad experience
I with my wife decided to spend our vacations abroad and we choose HotelsOne website for booking a lux room. They promised us the lowest prices on the market and if we’ll find more low prices they’ll return money. I think it was the most awful hotel in our lives but the price was definitely the lowest! ###!
Plz avoid hotelsone site. They specialize in highway robbery . You will think , you are booking directly thru hotels but they deceive you and you end up paying thru them . They charge all fee upfront . When u go to hotel then you pay 40 % fees again . Customer service terrible .
Plz avoid hotelsone site. They specialize in highway robbery . You will think , you are booking directly thru hotels but they deceive you and you end up paying thru them . They charge all fee upfront . When u go to hotel then you pay 40 % fees again . Customer service terrible .
After waiting 10 + days, I am very frustrated that the company has not issued my refund. The website states 1-3 business days.
I tried to cancel my booking number [protected] but the web site for 'Manage your booking online' does not work. I have tried several times to cancel but have not received a confirmation.
Please get your web site working!
Please acknowledge with a reply to nickstephens@talktalk.net and cancel my booking.
Thank you,
Nick Stephens
I booked room through HotelsOne for a one night stay. Hotel swiped my credit card as normal. I got my credit card statement. Statement showed two charges by hotel for $117.80 and one charge by HotelsOne for $157.07! I called the hotel but would not reduce their charge to $117.80.
Just got high-jacked to the hotelsone site.. thought I was still at the hotel site.. reservations after changes still wrong after finally calling the hotel directly.. they (hotelsone) charge you for their mistakes.. do not ever try to reserve a room with these incompetent people.
HotelsOne.com Reviews 0
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About HotelsOne.com
One of the key features of HotelsOne is its extensive database of hotels, which includes properties in every corner of the globe. Whether you're looking for a luxury resort in the Caribbean, a budget-friendly hotel in Europe, or a cozy bed and breakfast in the countryside, HotelsOne has you covered.
In addition to its comprehensive selection of hotels, HotelsOne also offers a range of useful tools and resources to help travelers plan their trips. These include detailed hotel descriptions and photos, customer reviews and ratings, and interactive maps that show the location of each hotel.
Another advantage of using HotelsOne is its competitive pricing. The platform offers some of the best rates on the market, and its price match guarantee ensures that customers always get the best deal possible.
Overall, HotelsOne is a reliable and convenient platform for booking hotels online. With its extensive selection of properties, user-friendly interface, and competitive pricing, it's no wonder that so many travelers choose HotelsOne for their accommodation needs.
Overview of HotelsOne.com complaint handling
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HotelsOne.com Contacts
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HotelsOne.com phone numbers800 0397 4442800 0397 4442Click up if you have successfully reached HotelsOne.com by calling 800 0397 4442 phone number 7 7 users reported that they have successfully reached HotelsOne.com by calling 800 0397 4442 phone number Click down if you have unsuccessfully reached HotelsOne.com by calling 800 0397 4442 phone number 3 3 users reported that they have UNsuccessfully reached HotelsOne.com by calling 800 0397 4442 phone number70%Confidence scoreEuropean Countries+1 (888) 273-4683+1 (888) 273-4683Click up if you have successfully reached HotelsOne.com by calling +1 (888) 273-4683 phone number 0 0 users reported that they have successfully reached HotelsOne.com by calling +1 (888) 273-4683 phone number Click down if you have unsuccessfully reached HotelsOne.com by calling +1 (888) 273-4683 phone number 0 0 users reported that they have UNsuccessfully reached HotelsOne.com by calling +1 (888) 273-4683 phone numberUSA & Canada+44 203 027 6614+44 203 027 6614Click up if you have successfully reached HotelsOne.com by calling +44 203 027 6614 phone number 2 2 users reported that they have successfully reached HotelsOne.com by calling +44 203 027 6614 phone number Click down if you have unsuccessfully reached HotelsOne.com by calling +44 203 027 6614 phone number 3 3 users reported that they have UNsuccessfully reached HotelsOne.com by calling +44 203 027 6614 phone numberUnited Kingdom & International
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HotelsOne.com emailsmila@hotelsone.com100%Confidence score: 100%Supportreservations@hotelsone.com100%Confidence score: 100%Support
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HotelsOne.com address5810 Santa Maria Ave., № 205, Hale Center, Texas, 79041, United States
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HotelsOne.com social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 30, 2024
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Hi .. I have booked, Itinerary [protected] one night Hotel in Toronto for January 27,2022 .. The Ontario province is under the 2 stage of lockdown because of COVID and I tried to cancel this .. so they did cancel my booking but no refund (200.00 CAD) ... Phone number does not work .. I can not talk to any representative .. please contact me vpopovic@rogers.com ... what a bad experience
Hotelsone.com appears at best to be designed to make more in fees and floats, as its virtually impossible to cancel a room on line, and its very hard to find their phone number. Now been on hold for 30 plus minutes on the number. The website has been pinwheeling for 30 minutes, so it won't cancel on line.
Called to book a room from blocked rooms for a wedding. The service agent told me all the rooms at that rate were filled and a higher rate was all that was available. Never told me I needed to call the hotel directly for this discount. Proceed to book the reservation at the higher rate and required to be nonrefundable. This was after a number of queries by me re: the cost and circumstances. The service agent never once directed me to the hotel directly even after I asked if he could give me the direct number. After the call I called the hotel directly and told that was not the case. Then I called back to customer service and hit a brick wall. I will never use this site again. Consumers be ware.