HotelsOne.com
Reviews and Complaints

My name is Michael Crismon. I thought I went to the Hilton's reservation website. I made a reservation at the Admiral Hotel (owned by Hilton) in Mobile, Alabama. The date was Feb. 28th. 2019. I have to cancel this reservation but was told by Hotelone that I could not cancel. Hotelone proceeded to take the total amount out of my credit card. I want to cancel my reservation (itinerary number [protected]) and refund my credit card in the amount of $394.55.

On dec, 22, 2018 after looking at different proposal, I decided to make a reservation by your organisation.

I was given a confirmation number: [protected] and my account was debited $270.56 on my Master Card, Costco

This occured and confirmed at 13, 22 hr

Further I received a phone call from Hotel Place Royal ( centre-ville) where the reservation was made. They indicated me that this
reservation was at the level of the pool... which I did not want, , , and that was not explained when making the reservation.

So I decided to cancel the reservation at 14.44 I guess the number is: [protected]
But I find that their is no refundable...
I am in complete desagremeant with this policy. If I had known where the room was I would not made this reservation for sure

Hope you will credit my credt card fot the amount of $ 270.56

Excuse my english writting, it is not my fluent language

email address; [protected]@videotron.ca

Need to change arrival date from Oct. 30 to Oct. 29. Can't do this on your web site without canceling the reservation. Need to change arrival date from Oct. 30 to Oct. 29. Can't do this on your web site without canceling the reservation. Need to change arrival date from Oct. 30 to Oct. 29. Can't do this on your web site without canceling the reservation.

I booked a room with Hotelsone.com several weeks ago, and have since needed to change my plans and cancel. Its impossible to cancel on their website, and after holding for more than 30 minutes got ahold of someone who told me that their "system has been down" for two days and is still down so its not even possible for them to cancel over the phone. There is a cancelation penalty from the hotel if I don't cancel soon. I asked whether I should cancel directly with the hotel to avoid that and if so if Hotelsone.com would refund the full charges they made to my credit card. They then hung up on me. Now holding again...

Cancellations no. [protected] and [protected] - The View Hotel, Eastbourne, U.K. 17/18 October and 18/19 October 2018
Cancellation date: 15 October 2018

Dear Sirs,
Owing to a change of plan for family reasons, I have just had to cancel the above two bookings I made via HotelsOne.com.
When I made the bookings, the money was taken from my bank account by HotelsOne.com immediately. I made my bookings using the refundable option, thus paying slightly more, but when I came to cancel them this morning HotelsOne.com's email informed me that the refunds would take up to 30 days to process. This information was not made public on their website when I made the bookings.
First of all, I would like to know why HotelsOne.com do not make this information public to would-be customers? There would appear to be an element of dishonesty in not making this clear.
Second, why does it take up to 30 days to process a refund, when, with modern technology, they are able to take immediate payment from a customer's account?
This is very poor business practice and customer service.
My bookings amounted to over £100 sterling. This might not seem much to you, but I am a pensioner on a low income who has to watch her outgoings very carefully and I cannot afford to wait 30 days for my account to be reimbursed.
I look forward to hearing from you and thank you for your attention to this matter.
Sincerely yours,
Patricia Muduroglu (Mrs) U.K.

Today I tried to submit a cancellation for a reservation. They stated it could take up to 30days to reverse with my bank. In working with my bank USAA which is wonderful they said all we needed to do was call and get a transaction number from HotelsOne.com and they could immediately stop the process.
HotelsOne.com refused to cooperate. One customer agent said she wasn't allowed to give the code to USAA but she could give It to me. I asked to be transferred. Her manager said they didn't have access to any transaction codes and had no telephone number for their own billing department. Needless to say they are not service oriented and only care about adding to their bank account at the cost of losing customers. I was going to rebook with them in the future but not anymore. I will be telling everyone to beware.

Booked a room in Hamilton Canada at the Hamilton Plaza Hotel and Conference Center. The reservation was confirmed the day before- when we arrived they had no room for us and did not seem to care. We were in a strange country with no where to stay. We had to book a room for a lot more than originally paid and hotelsone.com will not refund for the increased amount. Furthermore in trying to get any assistance the representatives are in the Philippines and are not the least bit interested in trying to help. They should not be allowed to sell anything to US citizens or anyone else. This is a scam organization and hotels should not use them at all. If they do not fulfill what they are paid for they should pay the increased amount incurred for a room.

Hotelsone allowed me to make a reservation at the Super 8 hotel in St-Jérôme, Québec, Canada.
Reservation number [protected].
However the hotel was full. no room for ma reservation. I had to rent a room a the Confort Inn instead.
an amount of 154.57$ was taken on my credit card.
Been trying for 3 weeks now to have my money back without any success.

I booked a hotel on my credit card I made one minor mistake, and made my booking for 4 days instead of 3 days. i phoned to have the booking changed. They told me they could not change the booking, i had to cancel the booking, i would get 100% refund, and then re-book.

When they tried this my credit card was declined, because the refund would take 7 to 30 days so i now had insufficient funds. Help me understand why in this world of electronic banking, it takes 1 second to take my money, and up to 30 days to give me back my money...

I had no choice to cancel the booking, will have to wait for my refund and if the room is still available in 7 to 30 days i will rebook it, but not on this site! never on this site again

Hello,

I booked a reservation on 6/9 at 9pm et for a trip in december 2018 but made a mistake on the process I was to follow using a certificate I purchased from the hotel directly. I was immediately charged for the reservation as per hotelsone policy. I tried to cancel on line and was unable to. I opened a case s-[protected] on sunday 6/10 at 2pm when I realized the mistake. I then called hotels one customer service and I was told by the representative they were unable to contact the hotel and that he was referring my request to the follow up department and that I would hear the decision in 72 hours. Two emails later and 2 phone calls to your customer service department over an hour on hold and they are still telling me they cannot contact the hotel on st. John usvi. I have personally spoken to the reservationist there on two occasions about this change and she assures me it is well within their cancellation period. I have provided a phone number and her name to your customer service department. Icing on the cake is that I was just disconnected while speaking with a supervisor in your customer service department who cut me off and told me I booked this reservation through hotwire and transferred me without permission. When I reached the site she transferred me to they did not recognize the itinerary number. Big surprise. Please resolve this matter today and refund my reservation to my credit card immediately.

I was told I would receive a refund on Itinerary number [protected] in the name of Mia Porvaznik at the Best Western Plus Hovell Tree Inn, Albury Australia for 1 night 25th January 2018. The Global Escalation Team at EAN has repeatedly said they have credited the $376 back to my credit card and it has not been. Now the ticket at EAN has closed and I can't contact them.
Can you please look into this and reply to me before I go the Department of Fair Trading in New South Wales or the relevant Ombudsman.

Mia Porvaznik

I made reservations with Motel 8 in Chico CA for 2 nights arriving
on 12/26/2017 checking out on 12/28/17. I was charged $186.24
which is correct. I then received a strange unbusiness-like call later
asking me to verify some things. This call was not made from Motel
8 in Chico Ca. This charge was an additional $93.35 and came from
Travelscape, LLC. My confirmed reservation # [protected]. I thought
by now this would be corrected and I would be credited for the $93.35. Please clear this up for me.

Thank You

Ann M Boyce
10955 N 75th Ave. #132
Peoria Az 85345
[protected]@gmail.com

I received my credit card bill in today's mail. Much to my-displeasure I have been charged on 18/10 $137.00 for what? I have never made booking through this online site or by phone. As a matter of fact have never heard of you until I received my bill. Please reply with direction to correct this error. My desired resolution would have charge reversed to my card. I can supply this when I have confirmation of your authenticity.

On August of this year, my wife made à reservation for a room. She was looking for a room in New Brunswick Canada. By writing New Brunswick on web for her search, she found a room at a Best Western plus but on Brunswick drive in Georgia. Couple of minute after when we saw the mistake, we tried to cancel and succeed.

We talked many time with customer service at Best Western plus in Georgia and they finally accept to crédit us. Many weeks passed and we have never received any money. We called again at Best Western plus in order to understand why We didn't received our money and they told us that they credit the amount but at hotelsone. So my question is why hotelsone didn't crédit our credit card ?

Thank for giving me an update,

Jocelyn Charette

How to include with this message documents We have ?

Hi my name is savannah I was trying to find an affordable hotel for my 3 year anniversary on 10/11/17 and had reserved a room on this date till the 12th it accepted the money from my card and I went in to check it out when I saw it was rated a 4 star hotel I reserved a non smoking room my room had a terrible old stentch and the pictures advertised a balcony that I wasn't satisfied with it was in the front entrance instead of private it was very small and not very appealing I was trying to make this day a special day and it didn't turn out right. I asked for a refund at the front desk they told me to call the number that should be in my email for my reservations but when I tried to do so my email from hotelsone.com from my booking reservations was no longer there I called and the system was down I called back again and tried to cancel my reservations and get my refund and was told it's non refundable i did not even spend more than 5 minutes in the room and don't understand why I wouldn't be able to get a refund on a room that was rated something is wasn't really worth I've had serval experiences in 4 star rated hotels and this one was just advertised different online than in person . I also asked for assistance from marcus and gave him a call to help me out with my reservation refunds left my phone number and never returned my call as I was told

I booked the Ramada Inn in Drumheller for Aug6-8, 2017. I paid for the hotel through Hotelsone on April 24, 2017.

I cancelled the reservation on Aug 01, 2017.

I am waiting for a refund to my VISA card.

I called customer service asking for the refund and Kerth told me it was processed to my VISA on Aug 01, 2017.

My bank VISA statement shows no such refund was posted. Please refund my money today.

Here is my confirmation of cancellation;
from: [protected]@ian.com
Date: August 1, 2017 at 5:30:13 PM MDT
To: [protected]@shaw.ca
Subject: Confirm Cancellation Itinerary Number: [protected] Ramada Drumheller Hotel and Suites

Your reservation has been cancelled.

Guest Name: Dianne Kirwin
Guest Email: [protected]@shaw.ca
TravelNow.com Itinerary Number: [protected] Manage your booking online
Hotel
Ramada Drumheller Hotel and Suites
Ramada Drumheller Hotel and Suites
mime-attachment.png
Address: 680 2nd Street Se, Follow Hwy 9, Drumheller, AB T0J0Y0 CA
Check-in: Check-out: Nights: Guests:
08/06/2017 3:00 PM

08/08/2017 11:00 AM

2

2 adults

Room Details
Room 1

Room Type: Standard Room, 1 King Bed with Sofa bed, Non Smoking - Summer Promo!
Smoking: No
Reserved for: Dianne Kirwin, 2 adults
Status: Cancelled, 137839023218
Refundable: Yes
Cancellation Policy
Room 1
We understand that sometimes your travel plans change. We do not charge a change or cancel fee. However, this property (Ramada Drumheller Hotel and Suites) imposes the following penalty to its customers that we are required to pass on: Cancellations or changes made after 4:00 PM ((GMT-07:00) Mountain Time (US & Canada)) on Aug 5, 2017, or no-shows, are subject to a 1 Night Room & Tax penalty.

Even hung up on me 8 times as I was trying to get something taken care of. Probably the worst Boston era service I've ever dealt with. Stay away. Do not book with hotelsone. I booked and in 12 minutes realized it was the wrong. I called in and very rudely she said no cancelation. I explained it's been 12 minutes. She put me on hold to call the hotel to get it authorized. She came back on the lone saying hotel wouldn't authorize. I called the hotel directly and Amy from the hotel told me and I quote " I authorized the refund" so hogelsone employee blatantly lied. I called back and they say they've issued a refund but I haven't seen it and my guess is I'll be filing a merchant complaain't with my credit card. Terrible terrible company. Employees talk like foreign scam artists. Steer clear.

Everything was booked and set up just fine. But the receipt i was emailed did not provide me with a breakdown of charges for fees/taxes and such. When i asked the hotel at checkout they said I needed it from hotels one. When asked, hotelsone says they cant because its a packaged fee(basically they don't know the breakdown), to ask the hotel. When asked to speak with a supervisor i was only able to talk to an immediate supervisor. They refused to let me speak higher. They became rude and unresponsive when i asked for someone else who might be able to help me.

This company doesn't deserve to be in business.

They add no value to the hotel booking experience.
They will bill incorrectly.
You will not be able to get in touch with anyone who can fix the situation.
You will not be refunded anything ever.
Stay away, better yet run away

They will not meet their timing commitments of billing issues.
They will hold themselves accountable for billing mistakes and billing resolutions.

This is a company that provides nothing and has no business staying in business

My 12 year old daughter booked a room on line hotelsone took $376.42 off my credit card. I contacted them and they put me on hold while they contacted the hotel. The hotel told them to refund the total amount of my money. Now there playing games. I want my money back it's not theres. They are doing buisness with the American people and robbing them and as a foiegn country you should not allow this as it gives your country a bad name and eventually America will get sick of this aND it will ban you from buisness with us.