HotelValues
Reviews and Complaints

We booked a room in Brisbane on 25/03/2022 for one night on the 1st of March. We were unaware that we had been redirected away from the hotel website and were booking through a third party. When unprecedented flooding on 28/02 meant we couldn't travel, we called the hotel to cancel. This is when we found out we had booked through Hotel Values. I was unable to contact Hotel Values by email or telephone, but could cancel the booking online. We then found out we were unable to receive a refund. This company is a complete scam.

They also added additional costs to the original booking, we'd like to know what these costs were.

I went to the HI Express website on March 6, 2022 and reserved a room online. Only after completing the reservation and receiving confirmation did I see that a 3'rd party (hotelvalues.com) had intercepted the transaction and charged my card for the entire stay and added ridiculous taxes, fees, other charges and a no refund policy. I called customer care immediately to cancel the reservation, they were of no help and I was basically told I was responsible for the charges. I asked to speak to a supervisor and was told all were busy but one would call me back. I never got call back. HI Express has no record of my reservation and I'm out some serious money. Working with my bank to file a complaint and get my money back. If you need a reservation either call the hotel directly or get another pair of eyes to look at the reservation to try and spot anything suspicious.

I thought I was booking directly through the hotel website, however this third party site scammed me with excessive fees and a non refundable reservation fee. The customer service rep will not cancel the reservation because of the hidden non-refundable statement. They will not tell me exactly how much they are charging me in fees and will not let me speak with a supervisor. This is an utter scam!

I went to book a hotel and the site stated the room was $228. AFTER confirming payment, an additional 131.64 was added to the charge. They refused to refund my money after I cancelled and also refused to still provide me with the room because I cancelled. I called customer service and got no where. HORRIBLE company- do NOT book with them ever!

Dear Sirs,

I´ve cancelled my ARIA HOTEL reservations like you can see bellow.

I am asking to CANCEL my bill account debt in AMEX card and can´t get your answer.

Please consider it.

Best regards

Laercio Yamauti

===========================================================

Reservation Details

Status CANCELLED

Conf. # R3086764752

Arrival Monday, Jul 04, 2022

Departure Tuesday, Jul 12, 2022

Costs & Fees

Subtotal US$1,495.80

Tax Recovery Charges & Service Fees

(See Details Below)

US$587.28

Total US$2,083.08

This payment will be processed in the United States and will appear on your statement as "cci*Hotel Res".

A refund of US$2,083.08 has been processed and applied to your credit card.

By booking this reservation you have accepted the Terms and Conditions.

Hotel Details

Hotel ARIA Resort & Casino

3730 Las Vegas Boulevard South

Las Vegas, NV 89158

Rooms 1 Deluxe King

Free Cancellation

Customer and Travelers

Guest Laercio Yamauti

Adults 1 Children 0

Customer Laercio Yamauti

Phone [protected]

Email [protected]@gmail.com

Address Francisco Rocha st

Curitiba, [protected]

Need Help?

US toll-free [protected]

International [protected]

Additional Fees Collected by the Property

Resort Fee per Night: US$51.02

Cancellation Policy

Each room in this reservation is subject to the hotel's cancellation policy which is: Cancellations before 07/01/2022, 11:59 PM (America/Los Angeles) are fully refundable. Bookings cancelled after 07/01/2022, 11:59 PM (America/Los Angeles) are subject to a fee of 1 night's room and tax. There is no refund for no-shows, early checkouts, or cancellations after 07/04/2022, 10:00 AM (America/Los Angeles).

What are Tax Recovery Charges & Service Fees?

This charge includes the estimated amount we pay the hotel for occupancy related taxes owed by the hotel and any amounts charged to us for resort fees, cleaning fees, and other fees. The balance of the charge is a fee we, the hotel supplier and/or the website you booked on, retain as part of the compensation for our and/or their services which varies based on factors such as location, the amount, and how you booked.

Check-In Instructions

Due to COVID-19 it is recommended that you review the local health and safety ordinances of your destination before you travel. As requirements and restrictions continue to change your travel may be impacted, as well as your ability to check-in to your reserved accommodation. Please consider checking the hotel chain global website or contacting the hotel directly prior to arrival for the most up-to-date information.

Booking Ref. Number

[protected]

Holiday Inn Tullahoma, TN reservation number #R3061456964 I made a reservation on my phone mistaking this for the Holiday in site. There wasn't any mention of membership and fees. There wasn't a breakdown or a total for the weekend until I put in all of my information and executed the purchase. When I received my confirmation email it was for $858.78! I was livid. We called the customer service where they were no help. The representative we spoke with (Rose) was unapologetic and made it out to be my fault. They also will not let you talk to a manager either. We attempted to replicate the reservation to see all of the detail she claimed "I was aware of" on the page but dismissed the details, but no luck. They (Rose) said they can not cancel the reservation because Holiday Inn would not let them. That was confirmed to be a lie because we were on the phone with that Holiday Inn at the same time. Rose was aware of that but un-phased. The end result was I have a two day reservation for almost $900. They are lyres and scam artists. I am not done with these people.

We booked a room for 2 nights to celebrate my son's birthday. Upon reading the confirmation email later I see we are being charged a "Tax Recovery and Services Fee". This amounted to almost $200.00 onto of my agreed rate. This is observed. The reason we booked was for a pool that we later found out it was undergoing maintenance and closed for the day. This after I called last night for Pool hours. The guest services should have mentioned this maintenance at that time!

Mistakenly thought I had gone to the Travelodge website in the UK, unfortunately wound up on this site instead. Looked like I was getting an absolute bargain for 3 nights in York Central for £207, no indication on that page or the next page asking for details that this was only for one night, then got charged £622.32.

Spoke to both Travelodge and my bank and neither can do anything as its a 3rd party website and I agreed to the T's & C's when clicking submit.

Avoid at all costs

We tried to reserve one night at the Kartrite Water Park and we got scammed by a company called hotelvalues.com. We didn't realize we weren't booking directly through the hotel and got hit with a 160$ reservation fee and a much higher rate than the normal hotel rate. When we tried to cancel hotelvalues.com gave us the run around and lied about not being able to cancel the reservation. We just want our money back and want to help other people from getting scammed by these criminals.

I book online for a hotel and i didn't realise that i booked in a third party. Now i cancel my booking and i tried to emailed them through the email they provided but it comes back

"Delivery incomplete

There was a temporary problem delivering your message to [protected]@getroom.com.au. Gmail will retry for 45 more hours. You'll be notified if the delivery fails permanently."

I tried to call the number they provide but the phone they provide is not even recognised.

This is so frustrating i need my money back.

Geraldine

I booked a two night stay at a hotel. I knew the name of the hotel, and just googled it and booked. It turned out to be a third party booking.

As it came close to the time to go across the border, I didn't feel well, assumed it was Covid (it wasn't) and cancelled. I still got charged the full amount for the two nights stay. I contacted this company and they said they were just abiding by the hotels policy, that you couldn't cancel a reservation. I called the hotel, and they said as long as you cancel with 24 hours notice, you wouldn't be charged. They also said they hadn't received any money from the third party or me. The hotel told me that the third party should call the hotel and they would explain their policy.

Two very frustrating phone calls later, the third party told me they were just abiding by the hotel rules (not true). They kept all my money.

I understand that perhaps my refund would be minus some kind of service charge, but to keep the whole charge for the two nights is highway robbery.

Do not deal with this company. It is totally fraudulent. You are far better off booking right with the hotel.

I went to a specific hotel website and must have unknowingly been redirected. I needed to move my reservation date and they would not allow me to move the date. I had no idea I wasn't on the hotel's website.

I have made a reservation with this company for a hotel in Brussels, Bedford hotel and conference centre for £162 British pounds.
Because of covid restriction I am not able to travel as planned.
I have contacted this company to move the date from 27th January to 24th February and they have refused.
I need a refund of the money or new booking.
Co
No one can foresee covid so there should be no restrictions.
My ticket is changed and insurance is change for free, so why cant my reservation be change.
Please follow up for me this is not fair.
[protected]
[protected]@yahoo.com
Regards
Patrick Agyirey kwakye

I went on Hyatt website to book a room and was For some reason redirect to hotelvalues that added with expensive extra charges . I immediately noticed that and I cancelled the reservation so they charged cancellation fees. Such fraud

Hotel Values.com is a scam and I can not believe they are allowed to operate. I also can not believe that CIti corp, my credit card company is allowing my disputed transaction more time for these thieves to respond.

Hotel Values is a modern day thief and they are allowed to steal from innocent consumers by capturing credit card information through weak cyber security and charging consumers credit cards for hotel stays that are immediately cancelled once the fraud is discovered.

We were in Steamboat Springs over the Christmas Holiday and my husband had a ski accident and we had to extend our stay in Steamboat due his hospitalization. I was frantically trying to book a hotel room on 12.29 in an over crowded city and was booking on the Holiday Inn site. Before I could complete my booking with Holiday Inn I received a pop up that my reservation was booked with "Hotel Guest Services." I immediately called to cancel and was put on hold for over 30 minutes. When I finally spoke to a representative of Hotel Values.com I was told that the reservations could not be canceled because I missed the cancelation date of 12.26, even though the reservation was made on 12.28.

I then called the Holiday Inn in Steamboat and they told me that they could see the cancellation on their end and that Hotel Values.com was not charged.

After numerous phone calls with Hotel Values who will not pick up my call and my credit card company, I am still being charged $474 on my credit card for theft. I am astonished that this type of internet theft is allowed to happen.

I recently made a hotel reservation, believing I was on the Doubletree hotel web site in Pasadena, Ca.
As it turned out, only a few days later, I needed to cancel. I called directly to the hotel and was told, I booked with a third party, which I was very certain, I did not. I was told "getaroom.com". All I wanted was a refund on my cc. Was told they don't do that, they refund only to bank accts! I was to download an app, open my bank acct and stay on the line. After 30 minutes I ended the call, delete the app and called my bank! Later that day, I tried to cancel, this time it was all automated. Upon looking more closely at the emails, I see they have a no refund policy! Another thing I didn't realize while making the booking or I certainly would not have made it! The confirmation email and the cancelled email came from hotel values.com
To date I have not received a refund on my cc. Go directly to the hotel to make a booking!

Do not use HotelValues.com. My wife recently booked a three night stay at a hotel in Gulfport, Mississippi. An hour after booking, we attempted to cancel the reservation for the middle of March 2022.

When we received our email confirmation, we noticed a booking fee that we exceeded the value of a one night fee at the hotel, as well as excessive tax "conversion" charges. All in all, these fees accounted for over 30% of the total amount for a 3 night stay.

When we attempted to cancel, they said it's not refundable, even though that was never mentioned, similar to the aforementioned fees. They claim to follow the hotel policy on cancellation.

We contacted the hotel and they laughed. They said no such policy exists.

In conclusion, please to do use this service. The reviews you see tell a very similar story. This is a horrible, unethical business that makes money through fraud and mid-dealing.

Went online to book room for a visit to m d anderson in houston tx. Thought I was on hampton inn website. Showed room for 113.00 per night and we needed 3 nights. Completed transaction, then noticed charge was for 496.36 with part being 156.03 in fees. Tried to cancel but charge has already been posted. Such a ripoff. This type of scamming should be stopped. Room was booked thru hotelvalues.com.. Scammers need to be stopped.

Used Red roof inn photos logo etc. To lure me into booking.i thought I was dealing with Red roof directly.Charged me outrageous fee and refused to issue me a refund within seconds of my payment.They did not disclose total cost until after they took my visa info.Who does that ? Takes your money and doesn't deliver.hotelvalues.com does.

I recently booked a hotel through Hotelvalue. Unfortunately a member of my traveling party was hospitalized and we had to cancel our reservation.
Hotelvalues refused to issue a refund for my reservation. Members of my traveling party booked directly through the hotel and was able to cancel their reservation without charge.
I made several attempts to get them to understand the circumstances of my cancellation but they refused to change their policy.
Customer service like this should not be permitted and I encourage everyone to avoid 3rd party reservation services.