Hotwire review: Worst experience 69

Hotwire would not cancel a 2 min reservation I work for the company in which It popped up to me told the rep that I needed to change the dates she stated to me that you agreed to all sales final I may be out of $69 but I work under the vp of the company so we will see how long hotwire last booking car rentals with us. People what ever you do, DO NOT book anything with hotwire call the company direct that way you dont have to give your info for a car rental! Enterprise, Ace, Alamo, Avis, Hertz.

After 45 min of waiting for somebody from Customer Reps I finally gave up (that's probably their intention). 3 times so far. Bought airline ticket $$$ to Europe 2 months in advance and cannot book a seat. Friend of mine bought the same but via Orbitz and no problem booking/selecting a seat of course. Finally got email saying that they cannot help. There is no refund option with Hotwire. Basically take money and run from customer. NEVER again Hotwire.
For potential customers : After you buy a ticket you are on your own! No refund, nothing .

Hotwire terrible experience

Booked a 3.5 star Hotel and when hotel name was provided it was a low end 3 star hotel. Called immediately, they pointed to a small print sentence which said that any hotel can fall into multiple categories and therefore they were under no obligation. I spoke on the phone for an hour, tried to get an exchange, upgrade, etc.. totally stonewalled.

Never use this service unless you're prepared to take the risk of being absolutely ripped off and placed in a bad hotel.

I booked a hotel in NYC for two adults (me and my sister) and they gave me one queen size bed with no option to change refund or cancel. Needless to mention when you book your reservation through Hotwire, Benjamin hotel treats you like second class citizens and someone who could not afford their actual price.
Also Hotwire has made an agreement with credit card companies not to cancel or dispute. Consumers ast their total mercy. Americans should avoid doing any business with this company and report them to BBB and FTC. If we step aside they will take advantage of more and more people.

Hotwire RIP-OFFS! Do not use services of Hotwire! I purchased the "insurance" in case of Emergency. Don't fall for this SCAM! does not work! I needed to use it! First I couldn't get a phone tele' # for Hotwire. The airline gave it to me. Talked with them first about the "need" for said insurance, and thats when I got Hotwire's tele #! Called Hotwire explained, blah, blah, blah So sorry! AAAGGGHHHH! Would I like to purchase another ticket? AAGGGHH NEVER Use Hotwire and DO NOT purchase an "Insurance policy" Doesn't work when needed!

I booked a hotel room through Hotwire for $55.55/night. As soon as I paid for it (and it became nonrefundable) I was told that I had to pay a $25/night "Resort Fee". So my nightly room rate is actually 45% higher than what Hotwire posted. How sleazy! Since I now knew the name of the hotel I called them and I could have got the room for $69.99/night including the Resort Fee. So not only is Hotwire a scam because they hide fees, they are also do not have the cheapest rates

After booking a 3 star rated hotel on Hotwire, I was looking forward to my trip along with my daughter to Portland, OR from Seattle, WA. Prior to my departing Seattle, I checked my email to discover an email from the insurance company that Hotwire is contracted with that covers cancellations for unforseen reasons isn't allowed in the state of Washington. When I called Hotwire to discuss this fact, they seemed dumfounded or at least acted like they were unaware of this fact. I asked that my credit card be adjusted for the $8 that I was charged. In addition, I asked Hotwire that in the case that something happened to prevent me from making the trip to Portland would I be allowed to cancel my reservation without penalty. They said, "No." This should have been an omen of other things to come. After arriving in Portland and checking in, I took my daughter to dinner along with other team members. After returning, everyone was looking forward to going to to the pool and jacuzzi to relax. After going to the room, everyone discovered that the pool and jacuzzi weren't available as the whole pool area was under rennovation. After I returned to my hotel room, I called Hotwire to ask them if there was anything they could do to compensate us for the lack of amenities (no pool or jacuzzi). The Hotwire representative stated that there wasn't anything they could do or offer me. I explained to them that they gave this hotel a 3-star rating at the time I booked it. The Hotwire rep stated that according to the contract that Hotwire makes no guarantee of the availability of amenties as stated in the contract.

The sad thing about this is that I don't remember reading this in the contract until after they took my credit card information and they displayed this verbage in the receipt. In addition, after checking the street rate of the hotel where I stayed after arriving, the cost difference was only $5. For this reason and my experience in the past with Hotwire, I will NEVER use them again.

I made a reservation for a rental car and tried to cancel it 45 minutes after I made the reservation. I was on hold for 22 minutes only to find oot that they will not refund or exchange the dates. I wanted to push it out a week or so but they would not allow that. This company is crap when it comes to customer service. THEY SUCK!

Agreed! This company is classless when it comes to customer service. I told them I would complain on line but they don't care, the person told me to go ahead it wouldn't effect his paycheck! The arrogance of this company is shameful. They should be closed down.

I had the same situation with Hotwire.com. I was told the hotel was on Ft. Myers Beach, FL when in actuality (after I confirmed), it's more like a place called Captiva Island, which is about 4 miles south of where I wanted to be. I tried to fight incessantly, but I keep being ignored and mistreated. I am a lawyer, class action suit anyone?

I had the same situation with Hotwire.com. I was told the hotel was on Ft. Myers Beach, FL when in actuality (after I confirmed), it's more like a place called Captiva Island, which is about 4 miles south of where I wanted to be. I tried to fight incessantly, but I keep being ignored and mistreated. I am a lawyer, class action suit anyone?

I had the same situation with Hotwire.com. I was told the hotel was on Ft. Myers Beach, FL when in actuality (after I confirmed), it's more like a place called Captiva Island, which is about 4 miles south of where I wanted to be. I tried to fight incessantly, but I keep being ignored and mistreated. I am a lawyer, class action suit anyone?

We booked a car for "SFO" which is the airport code to fly into San Francisco. We were flying from San Diego. Hotwire booked our reservation and it looked correct but when they sent the confirmation by email our reservation said the pickup was in San Diego which is where we live, making the reservation unusable. Since more than 24 hours had passed between when I booked and when I looked at the email, Hotwire refused to change the reservation or refund the money. I have booked car rentals in San Francisco many times and am positive I did not make a mistake as I always consult my flight information to check whether the flight is going to San Francisco main airport (SFO) or nearby Oakland (OAK). I should have known better than to trust them because a few years ago Hotwire messed up my husband's hotel reservation by refusing to pay the hotel so the hotel turned around and charged my husband (he had given them a credit card number for extras). When we noticed the double charge on our credit card bill (charge from Hotwire and same charge from hotel) we called the hotel and they would not refund. We tried to get a refund from Hotwire and they refused, even though they kept the payment the hotel made to them using the money from my husband's credit card. Hotwire's Hotwire is fraudulent. DO NOT USE HOTWIRE We have trusted them twice and twice they have defrauded us.

I'm in! I made a reservation for a trip and when the confirmation came back, it was for different dates. I tried everything to work things out with Hotwire and then tried Delta directly. Was told it was "just too bad"! I'm contesting the credit card charges, and don't know where that will end up, but Hotwire did end up refunding my car rental, so I think that could be construed as an "admission" that they made a mistake. Never know! I think someone should file against them, they are the absolute worst company I have ever dealt with.

I purchased a flight + Rental car for Nov 1st 2017 from Nashville, TN to Chicago, IL from Hotwire. I was in NY on 29th October and due to weather conditions all the flight were canceled and I would not be able to reach Nashville on 1st November. Because I would not be able to travel on that flight I wanted to cancel or change my flight to later time. I contacted Hotwire customer service on 31st October A DAY BEFORE my scheduled flight. My flight was a Delta airline flight. Initially I was informed by Hotwire customer services that even though its a special circumstances (weather condition-NY SANDY) I won't be able to get refund from Delta and I will be charged $150 to change my reservation for later date. So, I agreed to pay $150, but after some time Hotwire customer service found that its a special circumstances and I will not be charge anything to change my reservation. I was informed at the end of this conversation that Hotwire put a request for change of reservation at later date in the system and a Hotwire agent will contact me shortly. I was happy with the service at that time. on Nov 2 a Hotwire agent contacted me that I would not get any refund or I won't be able to change the reservation date because I didn't cancel my flight with delta airways. I am so upset with this service If Hotwire customer agent told me that I also have to call delta I would did that. This is not the way to still people' money.

I booked a rental car on 2/6/13 for $312.68, they immediately took it out of my account. I called to see if I could extend my reservation. I was told no. I explained that I would be attending a Wedding and that with the long weekend I wanted to add 2 days. Again I was told no. I asked what options I had available. They said none. I would have to return the car on Saturday and re rent it for the 2 days. I explained that I wasnt going to drive back from Ca to return the car, re rent it and drive back to Ca for 2 days and then drive back to Vegas. I asked for a refund. I was told no that I would forfeit $312.68. I booked with another company for $335.00 for 5 days. They did not immediately take my money, they waited until I picked up the car. ad4f2SERIOUSLY, they steal peoples money. I think they do it on purpose, why work with anyone and provide good customer service when we can deny them and steal their money. They should be put out of business. I could understand a cancellation fee or something but $312.68! You have got to be kidding me. Funny thing is that I have used them for almost 9 years and no problems. Now they just steal your money. I have referred several customers to them. Not anymore! DO NOT USE HOTWIRE, THEY WILL STEAL YOUR MONEY AND PROVIDE YOU NOTHING! THEY DONT CARE ABOUT THEIR CUSTOMERS!

Hilarious!

I am reading this post and see an ad from Hotwire for cars in LA for 11.95. I followed the ad and no such price exists and nor have they ever for any Hotwire ad I clicked on. Pure BS. I am going to attach a screen shot for your pleasure. How ironic!

They are rip offs

Lost 900.00

Scalpers

The ad says 11.95 a day BASED ON NATIONAL RATES! It does not say specifically the rates are for the days you selected.

You got a microtel which is comparable to a days inn, la Quinta, etc. Hotwire did not promise that the room would be clean. It only guaranteed the star level of the hotel. If you don't like this policy, than you are more than welcome to book elsewhere.

There is no area that is only for Maple grove. The maple grove and Brooklyn centre areas are combined into one, so if you book a hotel in the area, you could get a hotel in maple grove OR Brooklyn center.

First of all, the hotwire ratings are out of 5 stars and residence inns are usually 3-3.5 star hotels. Second of all, hotwire "blind bookings" are non refundable under ANY CIRCUSTANCES!

The offer is only valid for 48 hours because the price of the room could get cheaper later. You did not file a claim within 48 hrs so therefore you are not entitled to any compensation.

Never use this company...After receiving a marketing email driven by a web search, I decided to explore options for taking advantage of "deals" they found for me. Upon doing so, I realized their date search was incorrect and adjusted for my search only to find out that during the reservation phase, their system defaulted back to the old dates. Within minutes, I called to advise what occurred and after speaking with 2 representatives was told "too bad". Perhaps "hotwire's" success is built upon preying on the consumer using manipulative tactics to book reservations with little care or concern for possible mistakes on either side...advice for hotwire...Put your customers first!

What a joke of a company. In no way should you use this garbage organization for anythin other than perhaps something to spit on. Due to their site error, our hotel was booked in the wrong city, but it was almost the right one... Just one word was missing, high level instead of high river. After we realized this we attempted to book the right place through Hotwire so now we've paid for 2 rooms but being Easter weekend we had to act quick or stay nowhere. God forbid you try to call in and actually talk to someone who is customer service oriented and not a professional con artist. These sheep just blab on the phone for hours about how the fine print states all sales are final, nothing we can do, which is complete garbage. Instead of admitting their error they said your stuck with 2 rooms hopefully next time it will work out for you. This is a ### company and I hope they burn for the lack of what I consider logic, a business should posess.

I booked a hotel reservation on hotwire on May 28th for a May 30th hotel stay. The price at the time was $70 (I have a screen shot). When I received the confirmation by e-mail, the price had jumped to $74, and there was an additional $20.95 in taxes and fees - suddenly my $70 reservation was costing me $94.95! I immediately called hotwire to cancel, but they "explained" that since it was a hotrate, it could not be cancelled. I explained what happened and was told to fax a copy of the screen shot showing the $70 rate and I would hear back in 7 - 10 days (my reservation was in 2 days) - not a lot of help. I called back 3 more times to speak with another supervisor, twice I was conveniently disconnected when I explained the problem, and the third time I got the same company line. I finally called American Express and contested the charge. I will never use them again.

I have booked car on 06/20/15 to be picked up from chicago o'hare intl airport.Hotwire Itinerary: [protected]. But my flight (spirit) was cancelled. So I called hotwire and they cancelled my reservation and gave me credit for $82.32. And promised me that I can use it towards the next booking. Fortunately I got ticket for another flight(sothwest) on same day. So I called hotwire and booked car again Hotwire Itinerary: [protected] and asked agent to use my previous credit of $82.35.Agent agreed to that and said he will use that credit.But I ended up paying full amount of$250 for my new rental and agent didnt use that credit towards my new booking.So hotwire retained that $82.35.I called them on monday on 06/22/15 as I wanted that $82.32 to be credited back to my credit card.I took 2 hours and 46 minutes to get agent on phone and he said they dont refund money.I requested him to talk to supervisior and he didnt transfer me to one after 30 minutes of request.He noted my complain and told me that it will take 10 days to resolve the issue. So I called them on 07/03/15 which was 10th business day. I talk to agent(Mitchell) again after 1 hours and 45 minutes hold and she told that they still havent made any decision, I argued and insisted to talk to supervisor and finally after 1 hour hold I did talk to supervisor(Lindsay) and she told that its only 10th business day and they dont count the day when complaint was made so I have to wait till monday (07/06/15). I agreed. I didnt hear anything back so I called them today (07/09/15) and still they saying they going to give me one more reference no as they havent made a decision.
This is rediculous reason. They cant refund my own money after spending 7 hours over phone with them and they thake 2 hours almost to transfer to supervisor.