Hotwire review: Hotwire bad policy! 55

I have an issue with a company that outsources to other countries. They speak English but very poorly, they attempted to pressure me into buying something I did not want when I just had wanted to add to my reservation I ALREADY purchased. Love Hotwire and would use them again but hopefully I do not have to call them ever. Please stop outsourcing to other countries, America needs these jobs.

I had booked tickets on Hotwire where they picked the airline and flight times to get a better deal three days before the trip, and paid with (Costco) American Express card. The day before the flight I went to the Delta website and printed boarding passes for the flights between Knoxville, TN and Hartford, CT, connecting thru Atlanta. Before going to the airport for the 6:50AM flight, I checked my e-mail for any notices of flight delays (no delay) or any message from Hotwire (no message). At Delta curbside check in, the attendant could not find me being booked on the flights. He told me to see the ticket counter at Delta inside the airport. At the ticket counter the agent said i do not have tickets, and recommended I call Hotwire, which I did. Hotwire said they refunded my tickets (these were non refundable tickets) and for me to call the risk department at Hotwire and leave a message to find out what the problem was. I called Hotwire risk department five times and they never called me back. I called American Express who stayed on the line while I talked to Hotwire again. Still no resolve. After missing my flight and waiting three hours to try to get this fixed, the original agent at the Delta counter took the initiative and talked to her supervisor and I was able to buy tickets at a match rate with Hotwire so I could finally go to Hartford, CT to see my grandchildren. Both Delta and American Express said this type of issue happens frequently with Hotwire. BUYER BEWARE WITH HOTWIRE!

We booked hotel from Hotwire.com (Secret Hotel rate) we got really unknown hotel with very bad review from several website and in the website show the hotel very bad condition too. So we send e- mail to Hotwire and got the reply explain about rating that depend on their standard with policy... Blah blah blah... Etc.

We arrive to the hotel (140$ per day) we saw the BBQ grill and propane tank hold with a chain in front of a hotel room .It is look like the place for welfare people .We go to the office ( small house stand alone) the women told us that she don't have guests name yet . Please come back at 2 pm( we arrived at 1:30pm)

So we go back to the hotel at 7:30pm to check in. The old man and 16 tp years old boy told us that they don't have any reservation and the room is full.He try to book us to the neighbor hotel but we denial and we call to Hotwire.

We explain all the situation and she tried to book us with the another unknown hotel and we don't want it . We get refund and $25 for next booking.

After we come back we try to cancel the another booking that we booked in advance because we not happy and angry with last trip.We can't cancel, change or transfer anything even we have a nightmare from the trip and she told us that situation that we face it always happened ! Many customers call and she have to rebooking to the another hotel.

Better stay away from Hotwire...

I booked a car rental via HOTWIRE for a pickup at the Denver Airport. When i got to the airport rental counter, I was told the pickup was in downtown Denver, a 25 minute drive from the airport location. The salesperson behind the counter told me that HOTWIRE has been changing the pickup location without informing the person looking to rent the car. They do this to give you a lower rate than their competitors. The lower cost is due to the drop in Taxes the airport charges them for doing business.

This is not only wrong but highly bothersome, to the person looking to rent a car. I had to wait around until the manager at the counter could get me a car from the Airport location. it actually took two managers to get this worked out to my benefit. The manager at the airport location not only got me a car, but he upgraded it two levels and let me take a pick from the lot. He also honored the rate I was quoted.

I will never use HOTWIRE again. Burn me once shame on you, Burn me twice shame on me. There won't be a second time.

I bought a stay through hotwire.com website - Itinerary [protected] and checked in at the hotel yesterday and for my surprise, this is not what I had purchased from hotwire website. I was deceived.
• This Hotel Del Sol has 2 stars, while I bought a 3 star hotel from hotwire.com website.
• The Hotel Del Sol is not located in the District of Union Square – which is where I bought it –, but in the Marina District.
• The references room images that were shown in the hotwire.com website during my purchase are completely different from what I found at the Hotel Del Sol. They have nothing to do with these rooms.
• I researched the price of this hotel on booking.com website and the price is almost half the price I paid for hotwire.com website.
• The price I paid for Hotel Del Sol to hotwire.com website is almost the price of the Hilton Hotel in San Francisco.
Anyway, I feel cheated by hotwire.com website and I wanted they to fix it because I did not want to stay with my family in a lower class hotel than I have purchased, I wanted to switch to a higher category hotel and to stay in the Union Square neighborhood, that is where the hotwire website said my hotel would be located at.
When I contacted the website's staff, they said that they couldn't do anything.
PS.: I would like to make clear that this is not a complaint about the hotel, but about the www.hotwire.com website’s informations' integrity.

The agent just do not understand their own policy, who assurd me that a booking of a rental vehicle can be cancelled and refunded without penalty is BS. I booked a car on Aug. 28th/08 then discovered only regular rate bookings or flight changes by airlines can be changed. Who needs Hotwire to book anything on regular rate ?
The agents seem to be paid be commissions in pressuring clients to book and pay the booking on the spot. Really poor business practice!

OMG is all I can say about this miserable online company. I just used it for the first time, and it will be the last. They have the "Low Price Guarantee" posted all over the place. I found a lower price at the same type of room at the same hotel within 48 hours, and they still refused to refund the difference. I even contacted the hotel and one of HotWire's competitors directly and was able to confirm that the rates were cheaper and the rooms were available. I even printed-out the supporting pages from the Internet, scanned them, and e-mailed them to the Customer Service Dept. It replied by stating that they do not open any e-mail attachments because they don't want to risk their computers getting infected with viruses. I am not kidding. I am confident that the owners of HotWire do not give a rat's _ss about the customer service. Their customer service reps are basically drones programmed to repeat the same thing over and over (just slightly differently each time). I sent three separate e-mails to the customer service dept. and someone new always repeats the same thing that the previous rep. already stated. Whenever I tried to point-out the facts and explain why I am convinced that I should get the refund, they come back with whatever reason they can pull of our their _ss at that moment to put a roadblock. It reminds me of a low-class, corrupt businesses in developing countries during the 1970's. Pretty pathetic. I certainly hope that the saying that "what goes around comes around is" true. I just don't see how they can continue to survive as a viable business entity, practicing deceptive business practices. To top it off, the last e-mail I received from the third, new customer rep. stated that "We sincerely hope that you will continue to visit our website." It's so funny.

Rented car and now not travelling. "Customer service" says "you clicked the box, you will be charged regardless of use". Plans change, I'm willing to pay cancellation fee or whatever but if you want a car in Omaha on the 4th it's there but I'm not! Make sure before you order something on hotwire that your life is scripted and will not change, right?

To think a company, and it's customer service supervisors would come up with a better response than that. Give me a break, this company is out for cash, they could care less about you!

Life changes. Yeah, they get that. They are real people too after all. Contracts are binding. They get that too. Apparently you don't however. Final means final.

You should have reported this to Hotwire, they were likely not aware that the car agency did not accept 3rd party insurance. It is not their fault if the agency has not updated their information with Hotwire like they are supposed to do in order to keep a contract with them.

Buyer beware when renting a car through Hotwire.com. My schedule changed but they said "So what, not there fault" . We all know they will rent the car to someone else, I gave them a two week notice but got nowhere. If I had made the reservation directly with Hertz there would be no problem. The rate wasn't that great. Lesson learned. They keep my $160 and I get nothing. They should change the name to NotWire. Share with all your traveling friends. Rent it directly through the rental car company!

For a 21st century website, Hotwire's online glitches are unforgivable. For the first time, I tried to book a mystery hotel in Birmingham only to have the booking system turn rogue in the final stages. I phoned (which of course i end up paying for) and related the issue - no prior 'Verified by Visa' security page before an alternative page popped up informing me 'You have already made this booking' along with an error 405 announcement - only to have the customer rep suggest that I had hit a key twice. While this may be their favoured 'cop-out clause' du jour, I informed him that you cannot double, tripe or quadruple click a 'Verified By Visa' form away without completing it. While he stopped flogging that particular dead horse, he then told me 'yes, that comes up quite often'. How reassuring! Hotwire, you are the weakest link...goodbye.

Don't use hotwire. You will end up at the worst hotels and with the crappiest rental cars. If you give bad feedback on a hotel they simply file it in the round file and keep booking that hotel. If you rent a car with them, be prepared to get a scratch and dent older model car. They must have arrangements with all these companies to take the crappiest hotel rooms and cars. They don't care about the customer. You are better off paying a few dollars more and having an enjoyable trip. Hotwire is not to be trusted.

WHY CANT U TYPE IN YOUR HOTWIRE # SO YOU CAN CHECK YOUR AGREEMENT, THAT SHOULD BE EASY TO DO

DO NOT BOOK through them because there is a chance you will end up with nowhere to stay and out of the money you paid to them.

I booked a hotel through them for New Year's weekend 2019. When I arrived at the address on my itinerary, there was a vacant building. I looked for signs showing they had moved and saw nothing. I called the number for the hotel and got no answer. I had to stay in a MOTEL 45 minutes outside of Miami. When I contacted them they said they could not give me a refund. I even had pictures of the place with the "For Lease" sign in the window. The rep told me they contacted the hotel so I tried the number again myself. I did get through to somebody at the hotel that day and they informed me that they did have a DIFFERENT ADDRESS and they share a building so ANOTHER NAME was on the outside. Without speaking to someone, there was no way for me to know this! The credit card company (Citi) took their side because of Hotwire's "no cancellation, no refunds" policy (even though I didn't cancel or stay there). They ROBBED ME of my $515. No services were rendered because they provided me with inaccurate information and did not care enough for their customer to admit or fix their mistake.