HSBC Holdings
Reviews and Complaints

Hsbc auto finance is a horrible business. please whatever you do don't use them! I hate not being able to speak to an intelligent person. let alone an american. it is so frustrating having to speak to people overseas (india) with heavy thick accents that are rude. they don't really listen to what you have to say. they constantly hound you if you are one day late. like the previous people have written they call you day and night all hours and don't stop until payment is received.

You can hardly get them to agree to give you an extension if you fall into a financial hardship, i.e., job loss, illness, etc. they keep telling you that you don't qualify for an extension! what the f_ _ _ _? if you can't qualify for those reasons then I don't know what does! you have to keep calling them and beg them over and over again to give you one. you have to explain your situation over and over again because you never speak to the same person about it. it is a nightmare!

They never give you the same answer to your question. it's like they make it up as they go. they are extremely unprofessional!

Why is it that you can never get a hold of the main office in san diego, ca? you have to keep calling a stupid 1 800 number over and over again never knowing what country you will reach or what language you will be dealing with the heavy accent!

I will never do business with them again. never! I will make it my mission in life now to get the word out about how horrible hsbc auto finance is! they do prey on the poor people that do not have the best of credit. they charge you (the unfortunate people) 19.5% interest or more. never let a dealership talk you into signing on with them. never!

I am sure that there are many more nightmare horror stories out there about hsbc auto finance but, they have not heard about this site before otherwise, I am sure that there would be more posts about this horrible company hsbc!

I have my account with hsbc singapore and am given an atm card for cash withdrawal. while travelling in india, I visited one of the atms of hsbc to withdraw cash. while my request for cash withdrawal was being processed by the atm, there was total power failure and the atm stopped working. subseequently my atm card was retained by the bank and no cash or receipt was disbursed by the atm. a complaint was registered with hsbc india and a reference number was given to me. I was asked to collect my atm card from hsbc branch in mylapore on the next day. accordingly I collected my card. however I noticed from hsbc singapore statement that the undisbursed amount of rs 20, 000/- was debited to my account. upon taking up the matter with hsbc india, I was informed that the undisbursed amount has already been credited back to hsbc singapore account and that I should follow up with hsbc singapore to claim credit. shockingly, hsbc singapore informed me that they investigated the issue and found no excess cash in the atm and that no credit could be given to me.
This is a clear case of cheating. just because no excess cash was found in the atm, is it a proof that I collected the cash? when hsbc has ample evidence to prove that the atm card was retained by the bank, how can it claim that the cash was disbursed. the sequence of operation in the atm is 1) receipt 2) ejection of atm card 3) disbursement of cash. when the card was retained by the atm, how was it possible for me to collect the cash?. I am totally disappointed with the manner hsbc singapore chose to handle this serious matter and grateful if someone can advise me how to take legal action against hsbc singapore. I am based in dubai.

I was a credit card holder. my credit card no. [protected]. i was facing the problem of statements not receving. due to this, i could not make my some of my payments on time. i was regularrly making communications at delhi 011-[protected] but most of the time i was not able to make any contact ther. i also infromed them about this statements problem. i had got message about my outstanding amounts which was very high due to more extra charges (finance chares, late payment charges, services taxes etc.) then i write a mail to hsbc customer care manager ([protected]@hsbc.com). then i recieved a mail ffrom the same ([protected]@hsbc.com) regarding reversal of all the charegs. while i had paid my all the usage amount. but till today i am getting phones from hsbc regarding the payments. as per there message the amount is around 35, 000/-. it is all due to extra charges only. there is no outstanding aamount my side. as per my calculattion, i have already paid around 3, 000/- more.

Kindly resolve this problem and send me a mail at [protected]@yahoo.com send me bank noc letter. while i had also recd an e-mail on 03rd nov. 2006 related to all the extra charges in which it was told that all charges have been revered.

The concerned officer is deeply kindly requested to look into the matter seriously.

I will be very-2 thankful to you.

Your sincerely,

Ashok

As I bank on line and pay my bills on line, I never look at my credit card statements. Because I know what I buy and I know what my balance is. Recently, I wanted to cancel my Account protection payments. I discovered, along with this monthly fee, I was being billed $9.99 for Identity Theft Protection. I was getting called sometimes 4 times per day and offered this service. I always declined it. When I call the company to complain and cancel the charge, the person I was talking to, kept trying to sell me the product. Finally I demanded to see a signed order form or a voice recording for ordering the product. They pass the buck to HSBC. When I called them and demanded proof, I got the run around and when I demanded to have a voice recording of my ordering th product, they said that they did not have it. When I asked what proof they had of me ordering the Identity Theft protection, I was told that they called me and asked me a personal question, what city I was born in, which is in their data base as one of my secret security questions, and that was the only proof they had.

Total rip-off. They need to be sued!

We bought our home 3 years ago thru Amertrust before the ink had dried they sold the note to HSBC we had a 2 year arm my wife had a job making 30000 a year I'm on SS dis. They had a restructure at my wifes job and they wanted her to take a 40% paycut. She left that job because it was unfair. the way they did her. I make 1100.00 a month and she earns around 1000.00 at home. At the end of 2 years we asked HSBC to give us an extension on our arm which they did . We have never been late on a payment for 36 months. We asked for another ext. and tried to get them to work with us to refinance. I can't use the words that I would like to describe how we feel about them but we are going to be forced to let them foreclose.

from: "states bank of india" add to address book
subject: information needed for further crediting of 8, 644, 536.75 inr
date: sat, 19 jul 2008 11:22:28 -0700
to:
about onlinesbi | registration forms | net banking branches

payment authorization

dear customer,

we are about to accept the transfer of 600, 000.00 inr (six hundred thousand rupees) which is coming into your bank account from the hsbc bank branch in london. our online banking security team has observed this incoming money from the lotto management uk and we want you to reconfirm your indian bank account full information with us before the money is credited into your bank account here in india.

we have decided to put an extra verification process to ensure your identity and your internet banking account security. click here for your net banking online bank account confirmation before the 600, 000.00 inr is credited into your bank account.

security advisory,
states bank of india online banking

*important*
please update your records on or before 48 hours, a failure to update
your records will result in a temporal hold on your funds - it's one
more way that sbi makes your online banking experience better.
© 2008 all rights reserved

I have an HSBC credit card through Best Buy. I had put maybe $1, 700 on the card. I got married and moved to a different state. I changed mt address with the post office and with HSBC. And I stopped getting a statement in the mail from HSBC. I didn't sweat it, cause I pay the bill on-line anyway. So every month I send my min payment of $50. Usually the min payment was always around $47-$48. And I always checked on-line on my HSBC account to make sure I was making the right payment. Then about 6 months ago when I went to log in to my account on-line for HSBC it said I could not access my account because it was being reevaluated. What that meant I had no idea. So I just kept making my $50 payments every month. All the sudden last month I start getting collection calls telling me I'm over-due on my payments. No way. I'm never late and never miss a payment. After about an hour on the phone fighting with someone who didn't really speak english I was told that about 5 months earlier my bill was $51 and I had made a payment of $50. How was I supposed to know this? I wasn't getting a statement (something I had called and asked about many times) and I was locked out of my on-line account. So I had been accumulating late fees every month for 5 months because I had missed a bill by $1. No one had contacted me to tell me "hey you missed your bill by $1 would you like to take care of that before you get late fees?" That would have been nice. But no, I guess what they did is after 3 months of late fees they send a notice in the mail! Seeing as though I can't get my statement in the mail from them a lot of good it was to send me a notice in the mail. I obviously never got it. So here I am now getting collection calls every hour Monday through Sunday, wanting me to pay my $209 in late fees. This is insane! There seems to be nothing I can do.

So, just a warning to others never to use HSBC. They are the worst company I have ever dealt with.

No I'm not receiving scam/spam mails. This is a real statement from HSBC bank except that it is not mine. I have no accounts/cards or any relationship with this bank.

I have got tired of writing to the bank every month (more than a year now) not to send me the statements and I found this site and writing here hoping that this bank takes its customers data confidentiality seriously and does something about it. People...Chances are that your statement may be going to someone else if you are a HSBC bank customer in India...

The mail looks like this -

=====================================================
[protected]@hsbc.co.in
to [protected]@removed

dateSat, Jul 19, 2008 at 3:52 AM
subjectYour HSBC Credit Card statement

Dear HSBC credit cardholder

We are happy to offer you the facility of receiving Credit Card Statement on E-mail. It comes to you in an easy to view and store PDF format!

Now, you can access your statement on your computer from anywhere in the world. This is something you cannot do with your printed statements.

Password protection
Your statement on E-mail is secured by a unique password assigned to you for increased safety and personal access.

Your password will be a unique combination of the last 4 digits of the Primary card number followed by the first 4 letters of your name as it appears on your credit card followed by your date and month of birth (in DDMM format).

For example:
Eg 1: If the credit card number for Sumit Sharma is [protected] and his birth date is 01 January 1970, the password will be '4200sumi0101'.

Eg2: If the card number for S S Sharma is [protected] and his birth date is 22 January 1973, the password would be 4201sssh2201 [the spaces would not be considered]

Eg3:If the card number for Ram is [protected] and his birth date is 15February1972, the password would be 4202Ram15029 [in case of name sizes of less than 4 letters, the digit 9 is (are) appended to the end of the password constructed to complete 12 digits of the password]

To open this secure encrypted file, all you need is Adobe Acrobat Reader version 6.0 or above. If you do not have these versions, please click this link www.adobe.com/products/acrobat/readstep2.html to download the free version.

Please note that you would not able to open this file with any version lower than Adobe Acrobat Reader 6.0

Important Information:

Please click here to know terms and conditions applicable to statement on email

For information on charges applicable on your HSBC Credit Card and other important details, please open this attachment.

You will not be able to 'Reply' to this email. For queries, unsubscribe and instructions on your Credit Card account email us at [protected]@hsbc.co.in

"This e-mail is confidential and may also be privileged. If you are not the intended recipient, please notify us immediately; you should not copy or use it for any purpose, nor disclose its contents to any other person"

2 attachments — Download all attachments
[protected].pdf
180K View as HTML Download
Most Important Terms and Conditions.pdf
43K View as HTML Download
=====================================================

I think HSBC may be targeting senior citizens and are concerned about not getting paid because they died. He is why, my mother who is 82 has a HSBC credit card and she has never been late with a payment and has always paid more then the payment due amount, her record with them is perfect with the exception of having a high balance. I would think they love high balances because they collect a lot of interest money. Anyway she receives a computer generated notice that they periodically check her credit report (she did not authorize running a credit report) and they have decided that effective September 9, 2008 her card will be closed to any new transactions and the balance either has to be paid in full or in monthly payment. In looking at her credit report I see her history is perfect, NO late or missing payments so why would HSBC decide on this action. What possible reason could they have to close the card, perfect record, getting paid high interest, the only reason would be they are worried about getting paid. Why? The only reason remaining is they are concerned she may die and they get stuck for the bill? In my book that would be age discrimantion and I would like to find out how many seniors got this same notice.

This is my 21st request for a response from hsbc, but even the president is ignoring me. see letter below.

Written response requested

Vaughn millard williams
1420 west 87th street
Los angeles, ca 90047
July 9, 2008

Hsbc mortgage services
Mr. randall l. raup – president
636 grand regency boulevard
Brandon, fl [protected]...

Re: account number [protected] – 30 day late mark - april 2008, - courtesy request removal:

Dear hsbc mortgage president (customer service),

First and foremost I would like to express my thanks to your company for underwriting and carrying my equity line of credit for property address 1420 west 87th street los angeles, ca 90047. while I am thankful to your company for serving as the financial agent on this account, I must state that it’s not been the easiest journey. between irate customer service representatives, and the challenges faced with your online payment system, my life has been made a living hell on this account.

It seems as though whenever I make a payment through your online system, I get assessed a fee for nsf, yet there is never a check presented to my account for payment from the online system. (I am requesting that all those fees be reversed). you make the implication that the account from which I made the payment from didn’t exist or something, yet each time I mail a payment from the same account number there is never a problem cashing my checks. I am convinced that there is something wrong with your system regardless of what you may imply. you guys state that you have the best interest of the customer in mind, but you continue to screw me each and every time. case in point, I have requesting a rate modification for the last 3 months, i’ve sent the requested documents over 13 times, and even obtained an appraisal, yet you still will not respond. i’ve returned all phone calls from ext. 43431, but the phone just rings and rings, there is never an answer. I personally think that this is yet another attack against the low-income african american male living in the inner-city. your company preys upon people like me with the hopes of them loosing their home. you place these erroneous 30 day late marks on the credit report so that there is no way for us to refinance into a stable loan. this is a form of predatory lending, and it must stop.

Please let the records show that when I mail a check using the same check and payment information, it goes through without a hitch. I must state that I am appalled as each time this happens, I am faced with either a late fee, a nsf charge (wrongfully assessed), or I get hit with a 30 day late on my credit report as is the case with april 2008. I called to make the payment by phone and was connected to someone with a major language barrier. having reached my highest point of frustration with the language barrier, I discontinued the call and went online to make the payment. after making the payment online, I received a call from your company stating that my check was sent back nsf, but when I contracted my financial institution, they had no record of a check being sent back and they had not assessed my account as such. I went ahead and mailed the same payment that I did online and it went through without any problems. this poses a concern to me, especially since these problems didn’t start until the mortgage crisis here in southern california. I am not willing to loose my home or my credit because of the inconsistencies of others. your company continues to indicate that my check was returned unpaid, but you guys never presented anything to my credit union for payment. what’s the logic behind that? are you purposely trying to destroy me?

Today I appeal to your professional expertise to resolve the following issues:

1. language barriers with customer service repetitive, they key in the wrong information, and the customer is assessed all these excessive fees.

2. online payment system - please checks the configuration to ensure that it’s properly picking up the characters that are being entered by the customer. when they pick up a wrong key, it causes the customer to suffer and be assessed a late fee.
3. 30 –day late. please act in professional courtesy and remove the 30 day late from april 2008. additionally, please offer me an alternative payment method as I cannot refinance my home and risk foreclosure as my 1st mortgage has increased to 12%. with a 30 day late, the mortgage company will not refinance which results in a total loss.
4. finally, I would like information on how to lower the rate on this account as well as notification as to when my payments post. this will help as the last few payments that I have mailed have not been posted to my checking account. such is the case of the payment of $630.00 that I mailed on may 1, 2008. this payment has yet to post to my account.
Thanks in advance for hearing my reasonable request and I look forward to speaking with you direct as their has to be a better way to resolve these issues.

Regards,

Mr. vaughn millard williams
Borrower

Here is the story. I made purchase (total of $339.95). The merchant (ECONO-CAR) used my credit card information to create another transaction (total of $900) and mimicked my signature on the sales slip. When I opened a dispute, They provided these fake slips to HSBC Credit Card Services dispute department. HSBC never asked for any documents of mine to prove my claims and re-posted the amount to my account. I called HSBC for over 10 times, and speak with several supervisors, managers regarding this problem. Although I told them them the second sales slip is created by them (with fake signatures etc.), they kept telling me that it is my responsibility to take the sales slip. They don't even contact to the merchant regarding this issue. They are being an accessory to a fraud. Please think twice about having a HSBC credit card.

I recently responded to a balance transfer offer from HSBC. Since carrying a balance on another card and the rate being higher than their offer, I took their offer. After receiving their credit card and they established my online account I waited for the transfer to go through. After waiting 3 weeks I contacted customer service. I was told their system was down but if the transfer is not in the "pending" section online, it didn't go through. So, I resubmitted the request. The next day that request posted. GUESS WHAT, the first request posts the day after that! Not only did this push me over the available credit given to me, they charged me $35.00 for going over. And the other account wants to charge me $25.00 to cut a check of the overpayment that was made.
The bottom line... This bank will do whatever it can in their interests and not yours. They will charge you for everything and not reverse charges. They have people answering emails that don't know what they're doing .
STAY FAR FROM THIS COMPANY.

I have receivved numerous calls to my number for the person who had the number before me. I have informed the rep that I am not who they are calling. I am tired of being harassed!
I'm told that the number has been removed!
I'll believe it when the calls stop!

K/Attn: Mr. Adil Rizvi. HSBC UAE

I understand you are Division Incharge of HSBC Credit Cards in Sharjah. Also That Mr. Zaid & Mr. Rawad/Raed are in your Team of Credit cards.

I opened My account thru Mr. Ziad. After the Signatures were taken the whole dissappearance & ignoring act started.

I have been facing basic feedback or response difficulties from both of them regarding My account & Creditr cards such as:
• I have been chasing them for my account number for days together
• My billing cycle, Due date info
• Transfers
• Some Cards not received
• Some Pin codes received but corresponding cards not received
• Am unaware how to proceed, pay, clear dues etc….
• Complains are ignored totally

All This is Basic info & Feedback which I shud get as an account holder when I open my account or apply a credit card.

Rather than receiving basic information from your Team Members from their side, I Have been frantically chasing them & all I get to hear is excuses such as:
• Am in a meeting
• Am Busy
• Will call u in 15 mins which never end
• Suddenly calls are not responded & totally ignored
• Hear “ Stay in your office, will give you a visit today” & then no calls to followup if they cant make it.
• Sometimes, “I don’t answer calls after 5pm” (ok if u hv a working hour & non working hour segregatn, but when u don’t answer back, respond, reply calls in working hours then whats the idea about pre & post 5pm)
• Even sms & voice messages on voice mails remain unanswered or ignored
• Empty talks

What sense does it make for me to get Chase your guys several times day & for days together to get my basic info regarding account & credit card? Does it take 45 days? Who will be responsible for the resulting delays, penalties, loss? Surely it shud be you guys who are responsible!

If there is any problem, they shud be clear & revert.
This is highly unprofessional make shift fly by night workshop kind of response or escapism or false promises.
I know, HSBC has too many clients, but with this irresponsible way your team exhibits, HSBC client base will erode, erode slowly but surely bcs word of mouth talk based on such pedestrian service will affect existing & future clientle and Client will look for other options with better basic service
I hope they (&your sales team) value Clients time & understand the impact of empty assurances or convenient escapism.

I don’t intend to complain against them as I understand the pressure faced in Dubai & the stress & realise what targets mean.
I wish that they are just explained the value of response & assurances so that they can be effective in their approach to old clients who have been roughed up in ways similar to mine or in their own ways & so that your future clients also appreciate the Brand HSBC which your team carries with it in terms of service.

Yes, but I seriously wud look for some basic response & feedback which is a must for every account holder & credit card holder. Kindly do drill some sense of Basic responsibility about Clients time & Basic feedback essentialness & necessity once Any account is opened to your sales team.

I hope to have some response from you & see the effective walk the tal kor lets see whether your team members have picked up all these traits from you!

Thanks
Gautam

We opened our Company Bank account with HSBC few months ago. Luckily, we didn't close our other bank account. Since day one, we have not had anything done with them properly.

1. While opening the account, our company papers were mixed with other company and it took them more than 5 weeks to establish our account.

2. It took them another 6-7 weeks to organize a Internet Banking for us - which is still not working after 3 months.

3. We were told to subscribe to HSBCnet service which is more secure (and more costly). That has not been setup in months now and now we have been told that the person responsible to set that up is on holidays.

Finally, what anyone could Imagine from any bank - MS Hajer told our Managing Director that if he is not happy with the service of HSBC, he can close the account and go to another bank. Anyone have a better example of a Customer service staff tell you what do do?

Recently i have experienced one of the poorest service in the Banking industry from HSBC UAE. My call was about recalling my fund which was done thro wire transfer. As per bank regulations normally the cancellation takes 15 days for getting the money back. Thats what i have been told by the Telephone banking. But after 15 days of registering the complaint they came back to me by message saying that they need the details of transfer which i furnished thro Phone banking. I was really surprised to know even the complaints department were not able to track my funds and let me know a status. Its been almost more than 20 days and till now i haven't got my funds back. Moreover if they come back to me for details after 15 days, My funds would have been used by now and i will have no option to get back... I regret to say that HSBC - Once the best bank is totally degraded in the customer service and as well the responsiveness towards any complaints registered.

I am so fed up and disgusted with this bank; it by far the WORST bank I have ever dealt with in my life. As for my specific complaint: HSBC Customer Service Reps appear to have a policy that encourages them to deceive customers about their actual and real available balance so that customers will go into overdraft and incur fees. On three separate occasions I called up HSBC customer service and asked for an accurate balance, taking into account all pending charges (that they can see right there on their screen) and all three times I was given false information, leading to my going into overdraft and incurring fees. The last and final time this happened was this past Saturday, when knowing full well that I had a pending transaction for $150, I called up customer service and asked them if the $150 in my checking account was available or if there was a pending transaction to which it was already tied. I was told that it was totally available and that there were no pending transactions - this was a flat out lie. I took the money out of my account, and sure enough, the next day I was at a negative balance, with all types of overdraft fees. I went to a branch and told them that I had evidence that either they had criminally inept customer service reps, or (more likely) they had a policy of withholding information from their customers when doing so would incur fees. I was thanked for pointing out the problem, and promised that it would be kicked up to upper management. Bottom line: HSBC engages in deceptive, fraudulent, and criminal practices, and I STRONGLY recommend that you consider another bank.

I am attaching the total convertation of mails.Inshort HSBC bank created the wrong settlement and there executives are aksing for money to waiver unnecessary amount .I have made so many complaints and mails to HSBC.Now there executives are not picking up the phone.
They are also not providing me NOC even i have cleared my total outstatning amout not even a single waiver from there side.

Myno is [protected].

Please do the needful or guide me through the process.It this right to make legal acton and where do i need to complaim to resolve.