HSBC Holdings’s earns a 2.8-star rating from 374 reviews, showing that the majority of clients are somewhat satisfied with banking services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
bank account not credited by cash payment
I have paid in £300 cash into my account on the 3rd of october 2007 I then recieved a statement of my account stating that I am £300 in debit.
I took this up with the hsbc and they said they had recieved no payment and that they was nothing they could do.
I explained I would get proof from my wage slip and payment into my own halifax account which would be missing £200 which would hopefully prove the fact that I had paid the money in in the first place (in regards to the £200 I already had cash in my purse to make up the difference to £300)
I would like transactions for the date of 3rd october 2007 checking as I feel sure my £300 has been posted to someone elses account.
Thank you
&credit card& that's not a credit card
I bought some stuff at casualmalexl. great store. they offered me a discount by entering the purchase on a "casual male xl credit card." I took it and within a week got a credit card in the mail that says casual male xl on the front. on the back it says clearly "www.casualmalxl.com." on the paper it was attached to it says to call [protected] to activate the account or for customer assistance. that phone answers as "casual male xl" and directs me to the same “www.casualmalexl.com” website. I go there and set up an account, entering all my personal information, takes several minutes. but when I check to see my statement of account, there's nothing there! the only reference to credit cards is "add credit card," which is for visa, mastercard, etc. - in other words, set up a completely new form of payment with them.
I call casual male and am told that the credit card I got has "nothing to do with casual male. it's completely separate. that's hsbc. their accounts are completely separate from casual male."
Note, they’re talking about the credit card that has casual male all over it and their website, and no reference to hsbc. no hsbc logo at the bottom right, nothing. well, on very careful inspection, at the top left on the back side there’s tiny white print that says “hrs1012 (09/05).”
I call the original 800 number again and wade through the menu, entering my card number and the last four of my ssn, and finally I get to speak to a human being. i’m told that to see my statement, I have to go to hsbc’s web page, www.hrsaccount.com, not casual male. so I go there and, again, put in the account number from the card and my zip code, and then i’m told that I have to set up an account. they already have an account for me, I entered the account number - but I have to set up an account! so I enter all my personal information, name address age sexual preference birthmarks ssn etc etc and when I click submit i’m told that my login already exists. this is a very unusual login that I use for all my accounts, so I call up hsbc again on the phone.
I wade through the menu again and finally get to speak to a human, who asks me if I have another hsbc account. I remember that I had one for best buy, one of the most horrid credit experiences i’ve ever had. he says that account is blocking me from entering my username login and that I have to create an entirely new account. I ask him why the old account hasn’t been deleted, as I paid if off years ago and said “close it.” he won’t answer that. he just keeps telling me that I have to reenter a new account. I keep telling him to answer my question, and he won’t. he infers that I don’t understand him.
I hang up and check my old records for the old login to my old best buy account and try that out. it no longer works. I remember that one of the problems with that account was that I had to keep changing the user name and password because they would never work.
I call hsbc again and go through the routine with another person, getting more and more upset, and she puts me on hold to talk to a supervisor. I wait over 20 minutes and when someone picks up, it’s not a supervisor. I tell him how i’ve been waiting and he puts me on hold and I only have to wait another 5 minutes to talk to a supervisor. she tries to explain things to me like i’m an idiot. she says it’s impossible for them to do business any other way. how could I possibly direct my payment to the right store, if they didn’t ave completely separate accounts for each store? I ask her how other credit card companies do it. can you imagine having to have a completely different account for every different store where you used your credit card?
She explains to me, like i’m a four-year old, that this “is not a credit card - it’s a merchant account retail card.”
I tell her they should be out of business if this is what they call customer service. it would take about an hour to set up a system where I could log in to hsbc with one login and then choose what store I wanted to pay off, if that’s what they need. I tell her I am going to pay off the balance, and I want all trace of me erased from hsbc’s records forever, all accounts closed.
She says she can close my casual male account. I ask, don’t I also have an inactive account? I want that closed too. she says “we have you on file, ” but I can close the active account.” I say, “what about the inactive account? I want that closed too. and all the merchant and affiliate and non-merchant privacy agreement stuff, all that cancelled. I want nothing more to do with hsbc.” she says the inactive account will be closed too. aha, I say, you do know about the inactive account.” “i’m sorry if you misunderstood me, ” she says. “I didn’t misunderstand you, ” I say. “you’re just not talking straight to me. you knew I had an inactive account, but when I asked you if I had one, instead of saying ‘yes, ’ we’ll close that for you too, ’ you said, ‘we have you on file’ and started talking about the active file again what is wrong with you people? why can’t you talk straight?”
She wants my address so she can send me a notification of closure. I give it to her and she says she’ll get me back to someone who will take my payment. she puts me on hold and after about 5 minutes I get someone. she takes my info and I make sure to tell her again that I want to opt out of all the privacy agreement stuff, and briefly I tell her that i’ve been with hsbc for about an hour already and just want to pay it off and then have nothing more to do with the company, and she’s all customer-service nice, sorry you’ve have a bad experience, thank you for your feedback, and finally she asks for my payment info and I give her my master card number.
“sorry, ” she says. “we only take checks.”
So I dig out my checkbook and give her the routing number and account number and a check number. and then she says “there will be a $15 charge added to your bill for taking payment over the phone.”
I explode. “no way!” etc. she puts me on hold and checks with her supervisor and returns to tell me that she can’t take the $15 charge off, but she has approval to recredit it after the payment comes in.in about two days. I get her name (brandi) and rep number (b7t.)
I’m waiting for a statement of account. if the past is any prologue, the charge will still be there, along with a lot of other crap.
The next time anyone asks you to enroll in a "credid card," ask them if it’s hsbc. it so, say no thank you. it’s not worth it. hsbc sucks, bigtime. nothing but profit leeches. they should go out of business, the sooner the better.
misguidance to obtain card!
I received a 2.99 % balance transfer offer in the mail and when I called to obtain the card they concentrated only in asking all the questions, social security, date of birth, address ets, etc, and I kept asking how much the monthly payment will be for the amount of the transfer, they kept avoiding the question over and over, and at the end, they refuse to give me the approx. monthly amount, the only way to obtain that information was to make the actual transfer on the phone at that specific moment. how can you give somebody you have never done business with, several thousands dollar of your money when they refuse to tell you how much your payment will be?! it is not only unprofessional but I think it should be illegal. who are these people? how can they be doing business out there!
beware of them
Financed 04 gto through ebay financing (hsbc) back in november of 2007. have had many a conversation with supervisors, and still have yet to receive a registration and or a check in order to register my vehicle. it is amazing how many times they call looking for their money, but when I ask what about my registration or a copy of the title, I get nothing but a run around
Have since stopped all payments to them. and in law of their "scheduling to repossess" the car have moved it to a secure location. help! wtf is this company's problem, and why does ebay even associate with them.
do not take equity line of credit with hsbc
HSBC shut down my equity line of credit for no reason. They said it's because of deterioration credit but I provided them with credit scores from all major credit agencies but they are not interested to hear about it. You cannot talk to anyone who has authority to either advise you what basis was used for their decision nor to discuss evidence you are sending them to prove that their decision was wrong.
HSBC's customer support team us absolutely useless. 50+ calls yield different answers. You can not get past the supervisor, who will try to convince you into blatant lies and who is not shy about shouting at you and telling you that he is the only person in HSBC Mortgage you can talk to.
Do not, I repeat, DO NOT take equity line of credit this HSBC as you fill pay to set it up but will not be able to draw money from it.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dated on July 14, 2008
-Charles Wuebker
repossession after 2 delinquent months
After having my last four cars financed through HSBC over the period of about 13 years, HSBC repossessed my car for not paying my note after 2 months. I decided I couldn't afford the notes so it was a blessing. In any case, I have been paying the collection agency the balance, on time for 8 months and just got a call from them offering a settlement of 35% of the balance to close the account because HSBC is taking the account back from them tomorrow. SERIOUSLY?! What are you doing to us? I have already vowed never to do business with such a company but now to only give 24 hours notice to the collections agency and representatives unable to answer questions is pretty ridiculous!
The complaint has been investigated and resolved to the customer’s satisfaction.
My father had financed his 07 GMC pickup truck with HSBC that was given to me (his daughter) as a gift. After his passing in September 2009, his wife told me she was returning the truck back to the company but instead gave it to her daughter who had been at least 4 months behind on payments still has the truck and it is still listed under my fathers name. How can your company allow people to keep a vehicle who's owner is deceased? Whether or not the truck has been paid, this shouldn't have been put off as long as it has. Your company should have taken the vehicle back until they were able to refinance it themselves, instead they are still using my fathers credit to keep the truck. This horrorifies me as well as my family.
Hello Madaam or Sir,
My name is Myrtle bell My social security number . I have a auto loan with HSBC SAILING CALIFORNIA #1403. I've called you thru June 2009 for you to pick-up the chevy cavalier. The car is in the city of Pompano Beach, Florida. The address is a cross road at 210 Ne 1st Avenue and 2nd Avenue. It is in a resident parking lot. Please come and get this car so this matter would be resolved.
I have a good idea.. Pay your bill... or take out dissability insurance.. Most people never plan for emergancys and then complain if something comes up.. most people know if the have an upcomming surgery.. so dont use that has a reason for being late. you even said that you had a job interview.. how do you expect to pay a 602 pmt with no job ? get real.. I dont work for hsbc but have worked for car finance co's in the past.. if you show a history of being late and then go 60+ days past due with only making one phone call.. then grow up.. face the fact, you couldnt afford the auto and are passing the buck on to the bank.. the reason people pay high rates on their autos is because of people like you.. You accually think the bank wants your auto back ? they almost always loose money on them .. Try crying to your momma
I had paid religiously my $602 per month car payment. Due to an operation, I was late for 2 months. When I got up this afternoon to drive to the Store, the car was repossessed. I was never called or notified. When I call HSBC I was referrred to a IRENE GOMEZ EXT. 5503. I was very upset as I have a job interview on Friday in San Jose. Instead, I was told my voice mail that Irene had a 24 hour delay and those who called would be served on a FCFS basis. It was 3:30pm. I called again and then was told that Irene was in her office, but that she would go home at 4pm. I stated that I was very upset and I needed what I had to do. IRENE GOMEZ NEVER BOTHERED TO EVEN CALL.
This is just another example of another European Bank being allowed in the USA and we citizens being treated like ###!
hsbc-honestly speaking blind cheating!
I had received a hsbc cridit card on 14/03/2008 along with an add on card in my aged mothers name from hsbc chennai. this add on card was given as a present to her & she had a horrible experience when she went out for lunch & shopping with her friends. the card was not an approved one, hope you can imagine what would have happened thereafter. on 23rd I took my nephew to ramkay agency adyar to present him with a two wheeler, on swiping I came to know that my card was cancelled by hsbc. brushing aside all the pathetic situation & insult, I called the customer care to know the reason, the executive and the incharge was not in a position to tell me the reason for cancellation of the card. pat came the answer that the manager would would call me back on my mobile and give me the reasons. till now & till date the honourable manager has not contacted me. the trauma which I went through because of hsbc is unbearable. I applied for the card just because the executives called 10 times a day begging me to apply on card to card basis. and when I do and get the card, hsbc cancels it without even informing me after providing the card. hsbc has my cell number and they could have had the courtesy to inform about the card block. my question is why did hsbc issue the card when you were going to cancel it even before any transcation took place.
I strongly agree this. This is clearly cheating, I'm also one of the victim. Finally canceled the card as well as the policy.
I totally agree with all this.
Something similar has happened with me also.
I applied for HSBC credit card, didnt get it for 3 months and after that they sent me a bill for no reasons.
This is simply disgusting banking service they are providing in the name of MNCs.
First they are giving endless pesky calls to get a free credit card in the name of some phoney discounts/offers and after that following such sleazy practices.
After all the stupid thigs that went around me by HSBC and Tata AIG . They are again back with a bang . I just called up Hsbc to check the balance and i have found that TATA AIG has taken away Rs 1420 for a policy .I had no information from TATA AIG as well as HSBC in this regrad. No, Calls were made to confirm the policy . No policy documents . Also, the HSBc has no idea where the money went.
After having taked such a long time i could expect the commitment from HSBC stating to call up TATA AIG and putting all the blame on TATA AIG. They just gave me a compliant no . and they will expect a answer only after 4 days .
THIS IS A SERIOUS OFFENCE FROM TATA AIG AS WELL AS HSBC For FLOATING MY CREDIT CARD TO A 3RD PARTY AND TATA AIG NOT INFOMING ME ABOUT THE POLICY AND TAKING MONEY FROM MY CREDIT CARD WITH NO ONE'S CONCERN.
The story goes back and i call up AIG they open up AND CHECK AND CONGRATULATE ME FOR HAVING A NEW POLICY WHICH I HAVE NEVER KNOWN. AND THE POLICY NUMBER IS HCP01000016403 AND THE CUSTOMER CARE WAS TELLING THAT HE WAS FROM A DIFFERENT DEPARTMENT AND HE WOULD NOT HELP . bUT HE GAVE A TWO NUMBERS WHICH I WOULD NOT EVEN KNOW :. aND I HOPE MY PHONE MENORY IS GOING FULL FOR HAVING THEM ON THE MEMORY .
There is no serious action taken as well as nothing to bother HSBC as they are only worried in getting money back from the CUSTOMER.
AND ON TOP OF THEY THEY DONT HAVE ANY CURTOSIY IN CALLING BACK THE CUSTOMER AND SPEAKING RUDLY AS IT IS ENTIRELY THEIR MISTAKE .
I DONT UNDERSTAND THIS FINANCIAL TIE UP BETWEEN BOTH THE COMPANY TO CHEAT PEOPLE AND FRUSTATE THEM FOR HAING THEIR CREDIT CARD. MY PHONE BILL HAS ALREADY CROSSED RS 1000 AND I ADVICE HSBC TO HAVE A TIE UP WITH CELL PHONE COMPANY SO THAT THEY CAN PLAY THEIR CHEAP TRICS MORE .
FOR MORE I have RECORDED ALL THE CONVESATIONS WITH THE CUSTOMER CARE NAD THIS IS A legal NOTICE THAT I AM NOT AFRAID TO TAKE THE ISSUE LEAGALLY . I AM ALREADY IN THE PROCESS OF THAT ONLY .
lousy treatment for small businesses
This is a fair warning to all small business owners who are dealing with the HSBC Bank here in the UK or - as I suspect - worldwide.
I have recently restructured my business (dealing with the rather unstable collectables market), moving from partnership to sole trader. I've banked with the HSBC since 1991 and had my business account - which is in EXCELLENT order - since 2000.
They informed me that I would have to open a NEW account for the new sole trader company and then point blank refused to do it. Why? Well - apparently I am the very spawn of Satan ... or so it would appear... I have 2 current accounts with this bank, both having small overdrafts - one for £800 (for personal bills ) and the other for £200 general expenses. Any small business owner IN THE WORLD knows that personal finances often suffer for the smooth running of a business - especially in lean times - and for the past 18 months (during which I have been extremely ill by the way) I have exceeded my overdraft limits on several occasions.
HOWEVER - each time this has occurred I have replaced fees - often within the same 24 hour period...often with great difficulty and not a little ingenuity on my part, and the HSBC (naturally) have profitted from each indiscretion by charging me their usual over-inflated fees. (Poor HSBC - how they suffer...*ahem*)
The ridiculously ineffectual manager of my local branch informed me that I had been 'naughty' and that I was a bad credit risk! - Again I point out that all excess borrowings were paid back quickly and my business account was immaculate. She refused me a new business account and told me that in order for her to reconsider I would have to...
...brace yourselves...
GET A JOB !
Yes - the HSBC's solution to my continued healthy business trading was... a job. When I pressed the point that I already work all the hours the gods send she told me that yes, but that was only to make money...
?
yeeeeeeeeessss... Then - that if I had a job I would have a healthy income so wouldn't have to work so hard in my business ...
?
eerrr...
THIS is a MANAGER? Granted she blatantly has the brainpower, personality and effectiveness of wet bread but DEAR GODS!
She went on to refer to small business owners as simply wasting time on what was, after all, an expansion of a hobby...? Sorry - but this is 8 years of my LIFE we're talking about here...? How patronising can these people be?
Further to this, when consulting my accountant I overheard the area business manager of the HSBC referring to my immaculately-trading-within-limits account as a joke !
So - in short - The HSBC consider small businesses to be a joke and small business owners to be wasting good wage-earning time on a mere hobby. Be warned!
Thank the powers that be that there are other banks with actual human managers WITH BRAINS, not some puppet of a corporate abuser like the HSBC.
I am currently collating as much evidence as possible on the dealings of the HSBC and their lack of assistance regarding financial development and dealing with problems. Please feel free to contact me if you have anything you wish to add to my ever growing file as I will pursue this further.
Thank you for reading - Louise :)xxx
im cent % agree wd u...one thing which i want 2 say u...that im working on the consumer behaviour towards the changing attitude of HSBC ...i hav very littel infrmtn...can u help me ...here s my id.my name is ash
customer service/ finance dept
after paying off my account i received a bill for paying after the due date of the 19th. it was not posted until the 26th. I think they did that on purpose to receive extra money. the customer service department is not very workable. i have sent two letters voicing my complaints, have called at least 4 times and no one can help, all they can say is write a letter, if you get an english speaking rep and you can understand them. the unit manager can not speak english but that is another ploy from them to frustrate you and then i guess you just throw up your hands and pay it. i don't think so. now of course i am getting the usual harrassing phone calls from them and interest is still incurring.
I sent a full payment to pay off my account on November 25, 2009 and was subsequently charged nearly $400 for a promotional rate change effective December 1. I believe they delayed posting my payment so they could charge me this amount.
I see a lot of people making COMPLAINTS. In Oregon; a small claims case can go as high as $10, 000.00 and you do it yourself on simple forms provided. I have filed against Best Buy. I am filing Briefs & Exhibits. I hope to get some results. Winfield.
I recently had an account with HSBS Furniture Row. It was for 2 years no interest no payment. I planned on having it paid off before the promotional period expired or go to my local credit union and borrow the money. At the time the promotional period came due I was having to deal with both parents being ill. I actually missed a payment and got the interest added to the loan over $2000 worth! I also got a call from a customer service person demanding that I make a payment over the phone immediately. I tried to explain to the person what was going on, and that I had been living in a motel room and did not have the money right at the moment to make a payment. The harassing over the phone continued and I finally told them I was not going to pay right at that second and would submit my payment at the end of the week. and hung up on the very insensitive person.
When I got my income tax return I called for the pay off and tried to get some of the interest and DEBT CANCELATION FEES taken off. They would not budge one bit. So I requested a payoff amount it was on the 30th of the month. I got online and made my payment then canceled my account as soon as I saw the money go out of my checking account. The next month I got a bill for $298. I called and they told me that the billing cycle ended on the 25th and that was interest and DEBT CANCELATION FEE. I agued and the told me they could knock off $93. I told them to look at the phone records where I had called and requested a pay off amount, and that SHOULD have been the pay off amount for the day I called. Finally after getting a supervisor involved they agreed I owed the $0.
Now I am wondering about the DEBT CANCELATION FEE I never signed up for! It seems illegal to me! Mine was $54 a month.
i filed a complaint with california department of consumer affairs. they are in charge of licensing for these businesses and have the consumers interest at heart. you can file one on line at:
www.dca.ca.gov
there are so many complaints about mors it's quite a possibility a class suit action can be started.
With zero balance, good standings, and a history proving my abiilty to take advantage of no interest offers succesfully, in a timely fashion without default, HSBC informed me my Menard's Credit Account was closed. From what I understand, this is a SIGN OF THE TIMES! Beware to all who are honorable...
Your credit card through Bow-Flex is the worst card i have ever had and needs to be looked in to by consumer report and a good lawyer
I bought a bed through bowflex hsbc and have been paying on it for probably 9 years and still have not payed it off there charges are unreal, i would never deal with bowflex again .HSBC is the worst that I have ever dealt with and the bed sucks was suppose to be like a number bed what a joke.
I believe this company is scamming people. My husband and I had 2 accounts with them, same bill and I made and inquiry to a service rep to pay off one in full. We had also reached a payment agreement. Well apparently she only gave me a percentage of the amount (when I clearly stated I wanted to pay it in full) And who does that (percentages) and not state you still owe X. My conditions for the agreement was that I was paying off the account. Why would she not state the full amount?
My husband made an inquiry to get the remainder of the other account paid in full (both accounts would have been closed out). Why would we pay off close to $4k and leave off $100, which has been accruing interest. The reps. could not understand why I was frustrated and told me I should have used a calculator. If I call for my balance & you quote me a figure and I pay that amount what is there to calculate?
I agreed to pay, after they wanted all of my privacy act info. I could not get my account # from them to reference on my check. So what should have reached them in 2-3 days didn't for approx. 2 + weeks. Of course they called me and I told them I paid, referenced the check # & the letter I wrote w/it etc...of course by this time I'm quoted a different payment amount. Which ticks me off. And I asked the agent don't call me anymore this account is paid off. So I guess this ticked him off as well because the next thing I know a day later it's posted on my credit report.
Needless to say they call again and I didn't want to pay them over the phone because I would incur a stop payment fee, and I didn't want this company to waste anymore of my money. And the check should have arrived. So I waited a few more days before the next fees incur and I call and specifically ask "If I pay you over the phone now, will you return my check/funds and not credit me anything with this company". I was told the account was already anotated it would be closed out as I had previously requested. Wouldn't you know Ironically both the check & my over the phone payments cleared the same day. Hmmmm
I think they flagged it, held it & processed it purposely. I am waiting still for my money. I asked all of my info/check # be listed in the notes on my account so they would know. Of course I was reassured with mistruths. As long as MORs is doing business with HSBC, I won't be doing business with them. Very deceptive business practices.
Do yourself a huge favor.Stay away from this outfit. My two cents.
Got a Bowflex and it was financed through HSBC. they have lost payments that I have made on line. I will get any card I have with HSBC paid off and never do business with these crooks again> am also making making a complaint to Bowflex
problem with getting truck registered, can't get a straight answer why
I bought my truck 6 months ago, had to register it in Feb .but could not because this company has not got there paper work straight, I have called them every day for the mmonths. I get different bullcrap stories every time, I’m very pissed off I paid 15000 for this truck I would have stayed with chase and paid them with out this mess. All I want is a damn copy of my title so I can. the nh state attorney told me to hold payments in my bank until resolved, they now tell me they faxed me a copy of title for the past week, everybody knows it only takes 10 mins still not a dam thing...I want some answers . I go to work at 4am and my wife has to bring me that’s bull, that’s not right when I have a new truck just sitting there I cant drive because someone cant get there fingers out there but. there is no need for this I have never been late on a payment until this matter with this company and as far as I’m concerned they owe me 3 payments. for the past 3 months and still waiting and stress...I guess if this is not fixed soon I will be calling the bbb next ! And my attorney said he will proceed with taking things over I don’t want all this bull I just want my truck on the damm road please I need you help ASAP, join j danforth acc#[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
kinda the same situation here.me and my ex girlfriend bought a truck 4 yrs ago.i was the buyer and she was the co-buyer.we went are seperate ways 3 yrs ago and she claimed bankruptcy 2yrs ago.so 2 yrs ago i the buyer tried to make my truck payment online and i couldnt login.so i call the number they gave me and they told me she had claimed bankruptcy (co-buyer) and that i wont be able to pay online 0r get a monthly statement until the bankruptcy was dismissed and that all payments made would go strictly to the principle, which i the buyer thought was great.so i continue making my payments and phone calls every few months to check the status of the account.i didnt like the fact that i was paying for something and not seeing my balance go down, but really couldnt do anything about it, atleast thats what i thought..i then went to the same dealership i got the truck from and told them i want to refinance the truck for the remainder 5k owed on it so i can try to remove my exgirlfriends (co-buyer) name completely off of it.so they the sales guy comes to me and says that i am denied for the refinance because i have a repo /bad auto debt on my credit report.so right now i am furious.i call hsbc and they say that its not a bad debt or a repo and they want to me to pull my credit report and fax it to them.so i do that and they tell me that they are not gonna take it off of my credit report but yet it still shouldnt be there.so the truck gets towed the very next day for a parking violation at work.so i go to the police department to get the release form and pay the tickets and the clerks there tell me this is not my vehicle that i am not on the title and that i cant get it out and that i should call the bank.so i call the bank and after a few hours on the phone they tell me that i am not on the title and that they will send me the title along with a form to be added to the title.so right now at this point i am furious, i have been making all these payments for a truck and the titles not even in my name and my credit shows a bad debt for it.so i go to the dmv and have them pull the paperwork on the truck and show them the original carbon copy buyers agreement and the lady there tells me she never seen anything like this.she prints a copy and shows me what she has which was the same exact buyers agreement except without my name or signature.so i asked for a copy and she told me she couldnt for privacy policies.so a few days later the overnighted title comes in.so i then go to the police department with all of this paperwork and credit report and payment history of the truck and was in the for 2 hrs trying to figure this out.the clerk there was awesome.she gives me the paperwork that the dmv has(which i am not suppose to have) and she tells me "you didnt get this from me".she then goes over them with me and i quickly noticed a a signature that wasnt mine.so somewhere along the line my signature was forged a few times and i am wipped clean from it.this all supposedly happened the day we bought the truck atleast thats what the date says that could of been doctored up also.so after taking all this in in a very short period, i decide that i dont want the truck.my names not on the title or buyers agreement that the dmv has, i owe the bank the bluebook value and to top it all my credit screwed with a bad debt even though it wasnt a bad debt.so we come to the conclusion i am not gonna sign the title because if i do i am on the hook for the remainder of the balanc and it will still show as a bad debt on my credit.so now i am fighting with hsbc and talking to transunion about this matter, because how is it on my credit report and i am not on the title and or buyers agreement that the dmv has.this all happened within the past week and i will return with a post on the outcome.any advice would be appreciated.thanks for being an ear for me to vent my frustration
I am having the exact same problem. I refinanced my vehicle with them, both of them actually. I had to return my plates to the State of CT b/c I moved. I informed HSBC a month prior and now, I am paying for a car I cannot drive. Everytime I call I am told something different. They claim to never have received a fax my husband sent with our social security cards and licenses, if they didn't get them who did? I am also in the process of contacting an attorney. My husband is out to sea and I informed HSBC we cannot re-fax but he can email from the ship, apparently we can't do that b/c they dont have email addresses which is ironic b/c they had email addresses when they emailed me my loan packet. I never ever would have refinanced with this company had I known they were so messed up. Any idea how to escalate? Someone PLEASE HELP! There has to be someone from customer service that is from the US and not India (which is a whole other issue in itself!)
unethical practices!
Starting last december I received a phone call from HSBC stating I did not pay the previous bill. I explained I never received a bill that month and it slipped my mind (I never missed a prior payment). I told them I would send them payment immediately. And that's when all the late charges and bogus fee's started showing up. Shortly after those the relentless phone calls began! I stated throwing money at them for all kinds of weird charges... finally I canceled the acct. and tried to transfer the balance which they attempted to block. However, in a round about way I was finally able to transfer the balance and get out from under their mafia...
You will find that HSBC typically misses sending a statement/bill when payments are about to be paid off without interest. In addition, if you pay off a promotion in an amount that exceeds the minimum payment, you will still be charged a late fee if you do not also covere the minimum payment due in addition to the promotion pay-off amount (which again far exceeds the minimum payment due). I think that this practice is unethical and should be reviewed.
harassing /with call s don't have a account with them
This is reference to this company that send a credit card to my father mr. guadallupe f. rendon
My mother told them that they did not wanted a credit card. so they wnet ahead and mail card with a credit limit of 2000.00. I went ahead and cancel this card for my father because his is 80yrs old but this
Personal staff from this company have being harassing and calling my resident and being very rude when I mention to them this card has been cancel they call around 10 times per day.
This are the numbers that calls are coming in [protected] / [protected] /[protected] on a daily basic
hsbc must hire from dumb ### are us every time i finance from this day forward i will ask who the company is financing me with if it is hsbc i will no longer buy from that retailer ever again and if anyone i know is thinking of using hsbc i will make sure they dont use hsbc they are ###
It's definately HSBC and I'll be closing my accounts because they always call and never leave messages and hang up on me when I do pick up and say hi. I'm on the NO Call list, but they can get around that because I do business with them...but not after April 2008...I also suggest anyone who has accounts to close them because if enough people do then they may change their telemarketing practices. They also use the following numbers: [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected]. If anyone knows other numbers, please list so we all will know.
debt collection
On March 25 2008, I was sued by Palisades Collections their address is Chae, Sueng W. 5215 N O "CONNOR BLVD STE LAS COLINAS, TX [protected] I had hear real bad things about this company. They presented a paper without my signature and a bill according to them I owe them. The exhibit as they call it, is one paper that appears to be bogus or fabricated by them. They want me to pay them $ 853.81 without any legal or genuaine paper work. I don't want to be scam like the thousand of people they scammed before me. I don't know where these crooks are coming from, but I will have my day in court with them. My computer was hijack in november 07 and I believe the hacker sold my personal information to this unscupulus thieves. Please tell me what to do. I am collecting the scam alerts that I have found on the web, to present them as evidence when I go to court to fight this abuse.
I spoke with a Mrs. Pitts and a supposed Supervisor by the name of Mrs Sabrina...Both yelling at me and harrassing me for a payment that I fullfilled months ago. I never received a letter that stated that I fullfilled my part of the deal from them and now they are trying to get me to pay the bill AGAIN! They are very rude, unprofessional, and they are thieves...
How strange is this?
I am also being sued by Palisades Collections at 5215 N O "CONNOR BLVD STE LAS COLINAS, TX 75039.
They claim to have purchased this debt from HSBC.
HSBC sent me a statement that they sold my 5 year old acct to another company - NOT Palisades.
I filed a counter suit on Palisades for fraud and we go to court in a couple of months...
I'm gathering all the info I can on this company also...
BTW SOL on debt in Texas is 4 years...
refinancing
Do not use hsbc for mortgages or refinancing unless you love to go through hell and lose money. I have investigations ongoing from state and federal agencies along with the better business bureau into the business practices of hsbc bank, mortgage division. the complaint concerns two issues:
1.) deceptively assuring customers that loans were pre-approved to collect non-refundable application fees
2.) performing fraudulent appraisals.
On february 5, 2008 I inquired online to hsbc bank on the refinancing of my manufactured home. hsbc bank is the current lender for my mortgage for over 15 months which I have had no prior issues with or had any late payments on, so I thought it was in my best interest to continue my business relationship with them. I received a call of pre-approval from denise olszewski of hsbc at [protected] ext. 6393 and she brought up my account and asked me for more personal information and brought up my credit report. at this time we locked in a rate at 5.6% and I was told that I would have to pre-pay a non-refundable application fee of $525.00. at the time she brought up my credit report, which is a credit score of 678 and said that with all of the information she had that the refinancing should go smoothly and quickly. knowing that they manage my mortgage and have for over 15 months, I paid the $525.00 after being assured that the refinancing would be done. after several days I contacted denise to see how the loan was progressing, and was told that hsbc does not refinance manufactured homes and that they would not able to refund the application fee of $525.00. being that they have managed my account for over 15 months I was puzzled why they did not tell me that they could not refinance my home before they took my “non-refundable” application fee.
at this point I submitted a formal complaint and received a call from denise’s supervisor. I explained my frustration that I was assured and pre-approved for a loan which they ultimately would not provide and that they would not refund my money. I would not have given them the application fee of $525.00 if I would have known they would not refinance my manufactured home. she told my that I had given denise false information concerning the property type, for which I stated that not only did I not give any false information, but that they have all of my information from the current mortgage which would made it impossible to falsify my information. at this point she told me that hsbc buys mortgages in bundles and has no idea of what those mortgages are, but she would investigate.
She called the next day to inform me that hsbc would not refund my application fee of $525.00. I the told her that I could not believe that after 15 months of making thousands of dollars from me that this business relationship was going to go sour over $525.00. she then apologized and said that the $525.00 could not be refunded because it was used for an appraisal of my house. I told her that there was not an appraisal done of my house and she checked on her computer and said that one had been done. at this point I told her that I am a certified appraiser ii for the property tax division of the arizona department of revenue and that a drive by picture of a house may justify as an appraisal in new york, but not in the state of arizona. she then checked the computer again and said that a full appraisal had been done of my home. I told her that in order for a full appraisal to be done, the appraiser would have to enter my home and therefore I would have to be present or someone representing me would have to be there. she insisted that a full appraisal was done. I then asked her how did someone get into my house and why would hsbc perform an appraisal on a house that they would not finance. she did not know. I then asked for the name and license number of the appraiser. she said that I would have to talk with underwriter judy harway at [protected] ext. 5173, but quickly said that she was not in that day.
I have left messages with judy harway, but she refuses to return my calls. at this point I felt that there was some kind of fraudulent or criminal business behavior going on and I wrote in another formal complaint to hsbc stating that I was going to file a complaint to the comptroller of the currency, the new york attorney general’s office, the new york division of the better business bureau and the united states justice department asking for a full investigation into the mortgage practices and possible fraudulent appraisals performed by hsbc bank. since issuing complaints to state and federal agencies and multiple complaints to hsbc I have heard no response from hsbc and have not had any money refunded to me at this date.
The moral of this story is stay as far away from hsbc bank as possible. they will find a way, legally or not to take your money.
Mr. Gibson, I have also filed complaints with the Division of Banking, Federal Trade Commission and Consumer Affairs and also a formal complaint to the Executive Office at HSBC, all to no avail. I was not aware till my google search of all the complaints being charged against HSBC's practices. I would very much appreciate it if you or anyone else who has filed a complaint with regards to HSBC, would contact me to discuss further. It appears nothing is being done to correct these issues addressed in the complaints. There is strength in numbers...
please contact me at ldnico1@gmail.com Thanks, Lisa
My name is Linda Vu I am a student at University of Greenwich. I was recommended by a friend to invest my student loan into a mini cash individual saving account (ISA) in HSBC.
On 29th March 2008, I opened the mini cash ISA and invested £3, 000 in cash. After I received a letter which confirmed that the account was successfully opened and that the total amount invested came to £3000.
About six months after, I decided to a visit a different branch of HSBC to check my balance as I have never received any statements since the account was opened. On the screen, it indicated that I only had around £1000 in the account, which I had deposited into my account a few times in the time I opened the account till 6 months later. It showed that the £3000 I had invested had not been deposited or withdrawn.
With this on my mind I went to the branch I opened my account with in Dartford and ask to speak to the manager but was told he was too “busy” to see me. The person who spoke to me replied that the money that I invested when opening my account was not there. She then said that the manager would get back to me regarding the issue.
I returned a few days later as I had not been contacted about the issue and therefore asked to speak to the manager only to be told he is too busy to speak to his customers. I was then told to talk to another member of staff who said that they will be investigating by checking all the account, speaking to the person responsible for opening the account “Tom Kazza”, and by checking their CCTV security system.
I was then told that the manager will definitely contact me within the next two days.
I was not surprise at all when the manager failed to contact me which made me have to go to the branch for the third. Again I was told the manager was yet again busy so I had to speak to the sales manager who said that the £3, 000 transaction was not made on any accounts in that branch on Saturday 24th of March 2008, their CCTV camera did not go back 6 months and that they do not accept cash on a Saturday. The sales manager also indicated that the person responsible, Tom Kazza, was new at his job. Questions were going through my mind such as “why was he allowed to open mine or any other customer accounts and take our money?” and “Who else has he done this to or is going to pull this stunt again?”
She also said the letter of confirmation I had shown is not regarded as proof and wanted my account statements to prove I had that amount in my account.
After being told this, I took a trip to the police station to inform them that Tom Kazza or HSBC has stolen my money, I showed my evidence that I had £3, 000 in my other account and the letter confirming £3, 000 has now been credit to your account.
I was told by the police that HSBC do have the CCTV that goes back to the time my account had been open. In order to open mini cash ISA, I would have needed to deposit money onto it, so therefore how could I possibly open my account on the 24th of March and have a letter confirming I had opened it and the amount I put in prove not to be enough evidence. I was told that in her opinion it was enough proof. I was then advised to go back to the branch to get a letter, which should say that no transaction of that amount was made, and bring it back to the station so that they could investigate the matter.
The HSBC branch in Dartford has been very unhelpful leading to a very distressed and an unhappy customer. Each time I went there, I was told the branch manager was too busy to see and that he will contact me and unfortunately happened three times
When the new manager Hayley Lowe finally investigated the matter she sent me a letter confirming there is no evidence £3000 was credited into my account, of course I was extremely angry so I called up the head office where they said further investigation will be required. I then went into the branch to talk to Hayley to understand what investigation she had done, the only thing she done was talked to Tom Kazze who said “he remembers me and that I did not credit no money in” and that no account within the branch received the £3000, however to open a ISA account you need at least £1 in order for your account to be opened, of course the manager said you don’t need to put no money in, this is when I asked for a leaflet which she went and got, read it, and annoyed “yes you was right you do need to put £1 in but you don’t really” what kind of response is that? I then demanded for another investigation as Tom Kazze or another member of staff has taken my money.
I gave her my Halifax statement to prove I had £3000 in my account during the time I opened my ISA account. During the three weeks after the interview, the senior manager Rebecca Kemp called me up saying they are investigating the matter and can look at their CCTV the date I opened my account.
The 11th of November I receive a letter from Rebecca that “the declaration letter handed to you at the time of opening your account had incorrectly stated the subscription amount and, have fully investigated the matter, I can confirm that we did not receive any funds from yourself on the day opening the account” I imminently called her up to see what they did to investigate that Tom Kazze has taken my money, she replied she has evidence that I did not cash in no money via investigating Tom Kazza again in front of he’s manager and looked at the accounts, this is the same investigation they did before, I keep on repeating you said you was going to check your CCTV, Rebecca replied “we feel we have enough evidence from Tom admitting he’s done a faulty on typing in £3000 and checking all of the account” this is not a fully investigation that he’s taken my money and I have not been treated fairly as a customer as I replied many time did you check your CCTV as that’s the evidence I did give Tom Kazza £3000 in cash, Rebecca kept on saying “for the final time we have done our fully investigation!” this is not including the CCTV. I kept on asking “but have you checked your CCTV” and she said “for the final time we have fully investigated the matter” then rudely hung up the phone on me! She would not answer my question as she has not investigated the issue fully. I am a very unhappy customer who has been distressed and emotional for the last 2 months as they have not been treating me as a individual, refuse to give back my money that I invested in and I feel as I am being discriminate due to my age of being 20. Tom Kazza has taken my money please help!
Please contact me on [protected] or email me on LV_@hotmail.co.uk for more information. I will be happy enough to do interviews.
Thank you
unconscionable practices!
Due to work injuries, I have been unable to work since 2004, I was receiving long term disability from my company however that stopped in Dec. 2007, so I have been without income since then and my mortgage fell behind. I had stayed in contact with my mortgage company explaining my situation. For a month and a half, starting in February, I found that I could get a hardship loan from my 401K but I needed specific paperwork from the mortgage company to do this. After a month and a half, I finally got the right paperwork to send to 401K. In the meantime the mortgage was now 4 months behind and HSBC had me served with foreclosure papers on March 16th, and has charged me $1680 for attorney fees that had to be paid before the mortgage payments or they would continue foreclosure proceedings. Now if I can't pay my mortgage, how in the world am I suppose to pay this outrageous fee for an attorney? They're practices are unconscionable! Even though I had been working with someone in their collections department for almost 2 months, they still started foreclosure proceedings, and have charged me an exorbitant amount of money for attorney fees! I had unforeseen financial problems arise, therefore I took out this mortgage for more than my house was valued at, therefore the interest rates on the first and second mortgage are high, and there is an adjustable rate that keeps rising every six months or so. My house payment is now $1350 a month, which is not helping my situation. There was an early payoff fee of $5000 if I refinanced the mortgage when I was able to, so this deterred me. They also tried to charge me 3 times the amount of my annual property taxes and held a payment in their possession until my payment was late and reported me to the credit bureau. This company needs to be stopped from doing wrongful things to the public. I need help! I don't want to loose my house, but I can't keep paying these fees and high rates!
hsbc protection plan rip off!
I got the credit cards back in january... and I was told that it was no interest for 6 months... I looked at my bill when I received it and it said that I still had to make monthly payments on both cards... so I then made my payments on time, and wasn't late... I then took a look at the next bill I received... and noticed I was being charged a debt collection fee and a identity protection fee... and that my payments I made barely made a dent in what I owed... so I made a big payment on both cards to see what else would happen... I then noticed after that, that they started charging me the debt collection fee plus the apr plus something else that was only a dollar... I decided then just to pay them in full and not use the cards anymore... well every thing was going good until I checked my acct. online today 3/18/08 and saw that they charged my acct. 9.99 for some protection plan on 3/17/08... I immediately called the identity protection plan department... and canceled it and was told that my account would be credited back the money, wrote down the confirmation number and filed it along side my original contract... where you can plainly see that I never signed up for the identity protection plan...in fact... when I call to activate my card... the man tried to sell that to me... and I plainly said no, even though I could barely understand his english i'm more then sure he could understand me when I said no!... so it was done to my acct... without my permission... and have proof... also... I called my rewardzone master card customer service to make sure that my account would be refunded the 9.99... and that I would not be liable for any charges brounght up on my acct. because of the 9.99 charge... he said that any charges brought on because of this... will be credited back to my acct... i'm hoping that they won't try to scam me out of more money. so anyone who is thinking that getting a bestbuy card is a good idea... run away! I wish I wouldn't have gotten it.
I made an investment with hsbc securities at my local east amherst ny branch. I spoke with an advisor by the name of emir culov. I wanted to invest what little retirement funds I did have into something very conservative (and I reiterated this numerous times during our conversation). I trusted hsbc as I had been a bank customer for years.in 10 months I lost more than 15% of my money (and this was at a time when the market was not at all bad). calls to the bank and efforts to have statements explained to me went unanswered. I feel that mr. culov conned me as he put my money into aggressive funds. my complaints resulted in this advisor lying to his superiors and hsbc taking his word against mine. as a single female who understands nothing about financial planning/investing and who emphasized this many times, I believe I was taken completely advantage of. a financial advisor is supposed to be considerate and understanding of the consumer's wants and needs. they are paid to help people, not hurt them. what was done to me should be deemed illegal. thousands of dollars of my hard earned money is gone and will never be recovered. anyone doing business with hsbc securities beware!
Today I received a letter in the mail that my account had been closed due to inactivity. I had been with hsbc for over 2 years had paid off my credit card and kept it open for emergency purposes. did I not only pay off my credit card, but did it on time and paid more than the minimum payment even when they decided to lower my credit line from $1100 to $300. I am severely pissed off for the fact that I was not respected as a good customer in standings that I received not a courtesy call or letter validating me as a good customer and would like to remain one. instead I felt like because I was a good customer I got treated like sh*. I called immediately for help in resolving my issue-nobody wanted to give me their names but pass me off the next account rep who said that there was nothing that they could do for me-even reopening my account under a transfer or new account number.
Weve been making car payments pretty steadily to this company of $200 to $250 each month we missed 2 months not in a row but over the past 5 yrs and they keep on threatning to repo the car. this car is 10 yrs old been in a car accident some truck hit us because driver was talking on phone caused damage to the front and passenger door. the car was broken into and lock on the steering colom is broke I think we owe around $3000 and it was $10, 000 so we have been making payments, they want us to pay on the 25th of the month but I get my ssi / social security the 3rd & 4th of each month and only get $700 each month so how am I going to do that? need your help
Hsbc took my money for years not paying anything on my principal. if I was to pay $186.00 a month they took $183.00 for themselves. nothing ever came off my principal. they are very rude and I am currently unemployed I never missed a payment with them knowing full well they were a scam. I will never deal with this horrible company again. they have $5, 000.00 taken over a two year period. that is fraud. I hp[e there will be class action agains t all of these terrible companies
HSBC gave some credit to card and i used the credit after calling customer care and when it was billed they have taken back the credit saying it was not used within a month. This is the second time i am facing the same. I already tol dthem to can cel my card. Customer care servcie is very very bad...or u can say worst.
Never ever deal with HSBC.
I have been an hsbc customer since july 2003.Since becoming a current account customer i have applied several times for my overdraft facility to be increased as i was experiencing finacial hardship.I applied for loans and credit cards and was refused several times, the reason given each time was that my credit score was not good enough which i am not disputing but its the reluctance of the bank to assist me and thier lack of flexibility when dealing with my problem that i have a problem with.i know that i probably cant afford to contest this in a court of law or that no body cares to the little man anyway but surely for the bank to authorise my payment last month and then withdraw the facility leaving me with £349.00 has to be wrong and illegal how does anybody expect me to survive for a month without paying my rent or money for food.
I spoke to an hsbc representative who said that there was no body who can help me out as the bank does not have anybody or anyone who can authorise payment of £300.00 that would enable me to pay my rent and at least allow me to manage till the next payday.
I really hate to put this complaint up on a 3rd party website. but hsbc is not giving a reply on my complaint for months now and I am forced to do this.
I have a hsbc card. I applied for supplementary card for my sister.
In 2008, she used the card in may.
In 2008, I wanted to use my card in august. card rejected. expired. I called card centre, they says they sent new card in jan. I said I did not receive, ask for new card. they said sorry. new card not activated, thus account cancelled.
?
How is that my main card is cancelled in jan, and my sister could still use in may?
Explanation from bank: main and supp cards are individual. if want to re-issue my card, needs income doc again
My reason: if not for my main card, supp card wouldnt' be in existance in the first place.
Till now:... no reply from bank
Can someone tell me what to do?
My name rajesh kumar a/c no hsbc card [protected]. I m pilot and
Was in mumbai base. but up to june 2008, I was not receved bill from
Hsbc.in july 1st week I trahsferd 2 delhi. due to flying
I m unable io track every cred card bill without getting physically.
Which I not got till 31 june 2008. I have good credit limit and
Relation in bank. then I got call from hsbc mumbai taout duess which i
Was unaware because I not got any bill. isummarry I got phone and
Email for settalment on 09/02 2009, from mr rohit phone no
[protected], I confirm ready for
Settalment of rs 48230/, which I deposit on 13/02 2009, in hsbc branch
25 barakhamba road marg connaught place new delhi. I have recept.
now already 5 months gone till now I not receved no duess
Certificate. still now about 25000 dues reflecting. pls send
Me no due certificate, assoon as possible, on my smail
Captrajeshkumar777@gmail.com and alternate email
Sawhneykabir@yahoo.com. I will hignly appereciated to confirm of
Sending certificate on email and contact in phone [protected],
[protected]. so that in future we can use your services. hope for
Positive responsce. captrajesh kumar e 196 sec
9 new vijay nagar ghaziabad up 203205. thanking you
In january 2010, I was penalized over $2200 in recurring interest for a television system that I purchased and all I was credited back to me was 65%... crooks
I never received my payment prior to my interest free expiration date and when I called they said it was too late for me to payoff the amount owed without a penalty.
It took me one week to open an account, and one week to get my dept card,
The city centre branch has a poor service, there is one employee only
And he can't understand english! nor arabic,
Poor attitude too,
I wanted to deposit money in my account but I can't do this
From city center branch,
So I had to drive to another branch - adlyia
Once I did that, I wanted to use there atm
To change my pin code, haha, the atm looked my card
From the first use, strange!
I complained to the staff and no one cared
I told them, I wanna close my account, they told me
They said go ahead,
This scenario should be handled in different way
They should do something to recover these failure
Points. but they failed to
Never use them again and I will spread negative word
Of mouth about them wherever I go.
xtra charges on cc
Dear sir
I m a gold cc holder of your esteemed bank.
I initally did not wanted the card as you see I m retired person reaching the age of 65 but I was forced to by your sales people.
I would like to complaint about the same as I owe hsbc an amonut of 70000 which is difficult for me to pay.
I would request you to investigate in selling of the card forcibly and also let me knw the amount that of charges and interest that I hav paid till date as I feel that I have been cheated.
I have already paid that amount and should not be paying you any more so please cancel the card.
Please look into the complaint seriously as would not like to go further to rbi.
Regards
S b pandit
[protected]
I have your bank card no. is [protected] i take BT.20 th Oct [protected]/-i have already emi loan running when your officer call me for bt your officer not cleare me i pay any amount firtst he go in bt then other payment i pay every month more then 5% of bt amount he charges me interest every month on emi loan how can possiable i pay all bt money in single month if i capeble all money i cant take bt this is not fair your bank charge me 700/- in month oct as a annuel fee my card is life time free i talk many time your custmor care officer . manager and all officer please reverse my all finance charge otherwise i go for my next stap st BANKING LOKPAL . this is my last mail to u i go for next .
Thanks
mnoj kumar verma
I am not receiving monthly Credit card statement since last three to four months and i am paying the dues after confirmation through your customer care service which is very long procedure. It is mandatory to send the Credit Card statement by post before the due date by the Bank.
I am also interested in taking a personal loan of about 1.5 lacs. What is interest rate and other terms and conditions.
PM Thomas: e-mail id pmthomas_2@rediffmail.com
i want prasnol loan
Dear Sir,
my card no: [protected]
iam not getting transaction statement. plz send my card statement
sarada kp
Dear Sir,
iam not getting transaction statement. plz send my card statement
Dear Sir,
From last 6 months iam using HSBC Credit card but till iam not getting transaction statement. plz send my card statement
sir
i am personal loan holder of hsbc bank, i would like to request you to take my complaint about, my loan agreement no. is [protected], & my cheque no. 242517, amount Rs 44197, i want to transfer this cheque on my name, because this BT cheque for kotak mahindra bank, now i have paid up this loan
so please renew this cheque because this cheque is 4 months before since last 4 months i have been trying to contact hsbs` s very responsible officer, my phone no. is [protected], because i dont use internet.
thank you
Dear Sir
I m a gold CC holder of your esteemed bank.
my credit card no is [protected]. when i got your hsbc card & when i want use card that time card status was
dicline. i am using Rs50000 +. but this time iam not able to pay mentoined amount immeditly. iam agree to pay total
amout to hsbc. but due to some finincal problem iam not able to pay amount. so iam requested to iam paying 1/3 amout in
month of october & rest amount will pay before december. many call i have received in my office phone and my personal
number. so i requstging to you please accept my request and do some some soft action on my request.
tahnking you.
deepak kumar
Dear Sir
I m a gold CC holder of your esteemed bank.
I initally did not wanted the card and i was forced to by your sales people.
I would like to complaint about the same as I got a statement saying that i have outstanding of Rs.10000 approx.I have paid my all the outstandings one year before as per my knowledge.
I would request you to investigate and let me know the amount that of charges and interest that i have paid till date as i feel that i have been cheated.I am very much frustrated with your customer care, Recovery and collection department contacts which has no responsibility to serve the customer.
I have already paid that amount and should not be paying you any more so please cancel the card.
Please look into the complaint seriously as would not like to go further to RBI.
My card Number is : [protected]
Thanks & Regards
Siva Sankar
+91-[protected]
sivasankar.tce@gmail.com
i am applying credit card to hsbc but any information is not come so what can i do
hsbc nre service
My name sulphiker ali, working with emirates group (dnata), dubai international airport dubai. my hsbc nre account not mentioning because security. (kochin branch, ernakulam, kerala, india) I have been open this account from dubai nre customer service,
My complaint: jan 21st 2008 I transfer through online hsbc to citi bank (chennai branch) indian rupees thirty three thousand (33000.00). this amount not credited in citi bank, many times I call hsbc customer service, then they credited to my hsbc account february 4th2008. then I call hsbc again, they told me you not mention benifeciary address, I told watever I wrote in my dd please read it, then they read my name&acoount number correctly, I told I need that matter, but they refuse, hsbc giving only verbel answer. I need that proof then I can take action against hsbc, they never giving. so please help me, because they credited again my amount after 14days, per day my lost 1000 indian rupees, I waiting for your valued reply. today 20/02/2008,11 am I call hsbc customer service mrs. [censored]hal talk with me she disconnect my tel:line.
harassing calls!
I have 5 credit cards with hsbc (never again) I recently got hurt at work and need surgery. I have filed a claim with the disability section of the credit card company. I receive several calls daily regarding my late payments. I have told them on several occasions and even when I am being interrupted by the caller tried to tell them (although they don't listen) about the claim and that I am only making what work comp pays and that is less than 1/2 of what I make. so food and rent is my main priority right now. I have talked to several managers about what is going on and they state that they will put a note on their computer regarding that and that no further late fees will be assessed.
I am still receiving phone calls that ask for the money owed and I actually was able to send in some money and make at least the 1st month current. I am very pi*d off at this point and when they call I put them on hold stating that I am on the other line and just hit the mute button. I have a son overseas in iraq and the same info comes over the caller id when he calls, so I have to answer each phone call hoping that it is my son instead.
The complaint has been investigated and resolved to the customer’s satisfaction.
I've been receiving calls [protected] about 4 times a day. I work nights and these calls start from in the morning and go through out the day. I know i am behind my monthly, but it is only for this. Sometimes when you answer the call no one talks. The time i have been able to talk to someone i inform them that i will make a payment this coming week but the calls do not stop.
Yours truly,
Victor m. Marrero
Long story short, went in and directly asked what would happen if I used my card overseas and was told no fees would be charged, and if they were, I would get them back. I went overseas, used the card, and got hit with roughly $20 in fees that I was told in the end is my problem. NEVER use this bank.
I can't believe they charged me 29.99% interest so I transfered balance to another card at 1.9% thieves aren't they.
Want to know what they are doing with payments given no breakdown of all charges and fees made payments being riped off turned complaint to attorney gernerals office in westvirginia haveing attornet also checking this out for me being over charged!
I called 5 times today to get help with releasing a hold of a guests credit card from my hotel. They were all extremely rude and not helpful at all. This place needs to go out of business, they are a disgrace to even call them selfs customer service representatives.
These people call my boss every day asking to speak to him. He refuses to speak to them and I even hang upon them but they still call everyday. One day they called 4 times. Enough is enough ! These people who call need to get a REAL job.
HSBC BANK RIP-OFF! CROOKS! THIEVES! THEY ### ALL THEIR CUSTOMERS! THEY DON"T GIVE A ### ABOUT ANYTHING! YOU CAN'T EVEN REACH THEM BY TELEPHONE! SCOUNDRELS! ###S! SONS OF ###! SHEEP###ERS! DON'T EVER, EVER USE THEM FOR ANYTHING!
Sir I recived mail from HSBC BANK that I have won 300, 000.00 GBP plz explain is it fraud or real.
HSBC BANK INFORM ME I WON 85 LAC I SUBMITEED ALL DOCUMENT
They took money out of my account unauthorized! Beware all!
disgusting level of customer service!
My HSBC Master Gold Card was charged twice with an amount of AED 3611.98 and since 11/12/07 i am in constant touch the bank staff, even visited the Sharjah Br.Met one Ibrahim.D-Customer service agent on 03/01/08 who agreed to bring the stars from the sky (big mouth). Another lady by name Anita called me and informed me to keep me posted on the development but until date the status remain the same where i started on 11/12/07.
The worst customer service I have ever come across in the UAE. The better vocabulary cannot be used in this print media.
YES - HSBC Dubai is without question the WORST BANK - it has security problems, IT problems, safety of your money problems, inability to access your own funds problems, it is expensive and just more than doubled its charges without so much as an explanation or an apology, the telephone banking is based in India and the staff literally have no capacity to deal with a problem or anything out of the routine, I like so many others have wasted far too many hours of life trying to get even the most fundamental level of banking service let alone getting a problem solved - do what many others are doing - leave for a better option - assuming that there is a better option in Dubai?@U^%$^$#W!^%$@
HSBC Holdings Reviews 0
If you represent HSBC Holdings, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About HSBC Holdings
Here is a guide on how to file a complaint against HSBC Holdings on ComplaintsBoard.com:
1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with HSBC Holdings in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about key areas of concern.
- Mention any relevant transactions with the company.
- Explain the nature of the issue.
- Describe steps taken to resolve the problem and the company's response.
- Share the personal impact of the issue.
5. Attaching supporting documents:
- Attach any additional supporting documents but avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Follow these steps to effectively file a complaint against HSBC Holdings on ComplaintsBoard.com.
Overview of HSBC Holdings complaint handling
-
HSBC Holdings Contacts
-
HSBC Holdings phone numbers+44 122 626 1010+44 122 626 1010Click up if you have successfully reached HSBC Holdings by calling +44 122 626 1010 phone number 5 5 users reported that they have successfully reached HSBC Holdings by calling +44 122 626 1010 phone number Click down if you have unsuccessfully reached HSBC Holdings by calling +44 122 626 1010 phone number 4 4 users reported that they have UNsuccessfully reached HSBC Holdings by calling +44 122 626 1010 phone number11%Confidence scoreNon HSBC Bank customers+44 122 626 0260+44 122 626 0260Click up if you have successfully reached HSBC Holdings by calling +44 122 626 0260 phone number 1 1 users reported that they have successfully reached HSBC Holdings by calling +44 122 626 0260 phone number Click down if you have unsuccessfully reached HSBC Holdings by calling +44 122 626 0260 phone number 0 0 users reported that they have UNsuccessfully reached HSBC Holdings by calling +44 122 626 0260 phone number100%Confidence scorePremier Banking Customers+44 122 626 0878+44 122 626 0878Click up if you have successfully reached HSBC Holdings by calling +44 122 626 0878 phone number 2 2 users reported that they have successfully reached HSBC Holdings by calling +44 122 626 0878 phone number Click down if you have unsuccessfully reached HSBC Holdings by calling +44 122 626 0878 phone number 0 0 users reported that they have UNsuccessfully reached HSBC Holdings by calling +44 122 626 0878 phone number100%Confidence scoreBusiness Banking Customers+44 345 712 5563+44 345 712 5563Click up if you have successfully reached HSBC Holdings by calling +44 345 712 5563 phone number 1 1 users reported that they have successfully reached HSBC Holdings by calling +44 345 712 5563 phone number Click down if you have unsuccessfully reached HSBC Holdings by calling +44 345 712 5563 phone number 1 1 users reported that they have UNsuccessfully reached HSBC Holdings by calling +44 345 712 5563 phone numberTextphone+44 345 587 1244+44 345 587 1244Click up if you have successfully reached HSBC Holdings by calling +44 345 587 1244 phone number 1 1 users reported that they have successfully reached HSBC Holdings by calling +44 345 587 1244 phone number Click down if you have unsuccessfully reached HSBC Holdings by calling +44 345 587 1244 phone number 0 0 users reported that they have UNsuccessfully reached HSBC Holdings by calling +44 345 587 1244 phone number
-
HSBC Holdings emailscustomer.care.team@hsbc.com100%Confidence score: 100%Supportphishing@hsbc.co.uk97%Confidence score: 97%
-
HSBC Holdings addressPO Box 6125,, Coventry, CV39GW, United Kingdom
-
HSBC Holdings social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all HSBC Holdings contacts
![Bank of Montreal [BMO]](/images/business/48-48/123083/bank-of-montreal.jpg){kind=small}
![State Bank of India [SBI]](/images/business/48-48/108631/state-bank-of-india-sbi.jpg){kind=small}
Recent comments about HSBC Holdings company
money I needed to receive
Riversidepayments
4 reviews
Copper State Credit Union
1 review
Kellogg Community Credit Union
1 review
Coast Capital Savings Credit Union
10 reviews
Pioneer Valley Federal Credit Union
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.