HSN
Reviews and Complaints

I ordered Beats X Bluetooth Wireless Earphones from HSN to be delivered by 12/22/17 as a Christmas gift for my son-in-law. I placed my order on 12/15/17 with the belief that it would be delivered by the stated date of 12/22/17. When I checked my phone to track my order, I noticed that it arrived at the Landover Maryland UPS on 12/20/17. I thought, "great", the gift/order would certainly arrive to my daughter's home in time for Christmas. I checked again to see that the gift was scheduled to arrive to her home on 12/22/17. I arrived in Maryland (to visit for Christmas and present the gift on Christmas day) on the 23rd and discovered that gift had not been delivered. I contacted UPS and was told the gift would arrive by the end of the day. It did not arrive. On 12/24/17, I contacted HSN and was told that the gift would not be delivered and in fact since UPS would not be delivering until the 26th. I expressed my frustration since I had assumed that placing the order at least 10 prior would be more that adequate to insure delivery would be on time. On the 26th, I spent the whole day calling UPS to find out if the gift would be delivered upon which time I was assured it was on the list to be delivered by 7pm. When it did not arrive at 7, I called again and was told the delivery would be there by 10pm. I called UPS again after it was not delivered after 10, and at that time a customer service rep at UPS informed me that they could not locate my package. She stated that although it was scanned on 12/20th, it had never left their facility. I then stated to her that her information indicated that it was stolen on their property. She stated she did not know what happened and would be contacting HSN and prompting an investigation. I was very frustrated with the nonchalant attitude of the rep as though this was an everyday occurrence. I, of course contacted HSN on the 27th, and after speaking with 3 customer service reps who wanted to offer me a $10 gift certificate for my worry, I insisted that I speak with a supervisor. I shared my ordeal with Supervisor Nick, who stated that he could send out another order and have it to me in 3 days. I stated that I was not only extremely frustrated, but now continuously disappointed in the response of unaccountability from HSN as well as their Vendor (UPS Landover, MD). He then offered to send it in 2 days, but quickly told me that I would have to pay for shipping (which I had already paid for). I insisted that either they deliver it to me in 1 day at their expense or refund/cancel my order. My order was cancelled. I am so disappointed in the unprofessionalism, non-caring comments I received during my experience. The term "Customer Service" does not seem to exist here. There was a time, when the customer was always right, and every attempt was made to insure the customer loyalty and satisfaction stayed intact. Their Vendor/UPS should be responsible to reimburse the customer when an item is stolen on their property. I have no doubt they have insurance to cover those situations. The worst for me was primarily depending on that expensive item to be there on time as a Christmas gift. At this point, I do not intend to do business with HSN again and will now spend my money with QVC. I usually am not one who will write a complaint, but I felt this one was worth making other customers of HSN aware of the irresponsible and non-caring attitude of a highly profitable company that always "expresses the guarantee of their delivery to the customer".

I ordered my Daughter a tablet for Christmas on 12/19/2017. I paid for express shipping so that her tablet would be there by the 12/22/2017. When her tablet didn't arrive on 12/22/2017. I called Customer Service on 12/23/2017 to see where the tablet was. The customer service rep said oh it's been a problem with the delivery so the delivery date been pushed back until 12/26/2017. I explained that I paid for express delivery so that my daughter would have it in time for Christmas. The Customer Service Rep says will I can refund the express payment but you still won't get it until 12/26/2017. I went online today to check the location of the package and it's still showing being in the same location as it was on 12/23/2017. No one has called me and said anything to me about the status of my package. I'm extremely upset because I order from HSN often and this is the worst experience I've ever had. My daughter didn't have her gift for Christmas and it doesn't look like she'll have it when we get home either. I'm to the point I will never order from HSN if this is how you treat your customers.

I ordered the Cricut Maker Item # 589-851 on November 27, 2017. I have not recieved an email from hsn with a delivery date. I called hsn on 12-21-17 and was told that the Cricut Maker was just shipped out and I will not get this gift until after Christmas. Now I understand things get hectic at this time of year, but had I known that this gift would not be delivery in time for Christmas, I would have bought it from some other place. I was counting on this being here in time for Christmas. This is a lot of money to spend on a Christams present and to find out 2 days before Christmas that it will not be here. Thanks for the Merry Christmas.
Pat Siener
[protected]@live .com

We purchased an HP laptop computer in September and yesterday it crashed. My husband called HSN to ask about return policies and any warranties. Since it was beyond 30 days and we did not purchase a protection plan, the HSN representative was extremely curt and unfriendly. She stated, "You don't have a protection plan. You'll have to contact HP." My husband then very politely said, "So after only two payments you can't offer me even any other information or help?" She proceeded to raise her voice to a nasty level and repeated, "You did not purchase a protection plan." Apparenty, even simple courtesy and sympathy with customers -- no matter whether you can help them or not -- is now gone from the TV ordering industry. We've purchased various electronics from Costco, and whether they can help us or not with a problem, they are at least courteous. We will buy all electronics from Costco from now on.

So I tried ordering something off HSN but the order wouldn't go through. I called customer service and they said there was a block on my address. Apparently it was put there by a previous customer. I told them that it wasn't me who put the block on and that I lived in apartment 1 so if someone else put it on, why should the address block be applied to me who had nothing to do with it. They said they would send the request to their supervisor and resolve this issue. Almost two years later and the block is still there. Nothing has been done. They promised they would call me back when it was resolved and they didn't. I have called them over and over again and they always tell me the same thing. They say they are sorry that it hasn't been resolved and they will try again to get it sorted out. They promise me that they are doing something, but in the end nothing happens. The block is till there. I have been VERY patient. Seriously, TWO YEARS! I am really getting tired of this and I wonder if they even care about their customers.

Wrote last yr about this No response
Today I figured let me see if I can work with this tree Same thing won't stand up looks horrible Trouble emailing from site today Called & got no where.
Paid $205 to get this tree.
Jan should be ashamed of selling this thing picture looks good but in reality looks far from truth
Order# [protected]. Item 1180691
With shag $205.64
You don't care about your customers or quality of products. That's why I never ordered from you again
My friends saw this & stopped ordering from you as well

I bought and paid for laplink pc mover software with 3 licenses for future use on 9/12/16.. I finally needed to use the software in october 2017... When I opened the box I found it had only 1 license. There is no way to tell how many licenses by glancing on the outside of the box... Only by reading the extremely small print on the side of the box under system requirement... When I contacted hsn to ask that they rectify the problem they refused saying it was too old... But that is unethical cause when you pay for something and receive something else they should rectify the situation... Beware of hsn... Nevertheless after spending $100's I will not buy anything from them again and neither will my wife and neither should you

I bought a television as a gift for a former BF. We split up. I tried returning the tv to the ups store which told me it would cost me over 200.00 to ship back. I wasn't made aware of this being part of the returns or I would not have purchased an item like this from you. I'd like a pre paid shipping label to return. This should be properly written or posted on the website. Not at all like QVC

Why does HSN use deceptive methods when there are issues with a product? I purchased item 585-987 and issued with the tablet and the company. Any 4G/WIFI Tablet is assigned a 10 digit phone number. The company kept saying they would transfer me to tech support but they are actually putting me back into the automated loop. So HSN changes the item so when you attempt to post a negative review( My was successfully submitted) but never posted it says no matches found When you try to post under the new item#585-988 it says you haven't purchased it. HSN did this same thing with Joy Manago's large clothes steamer That item# was changed 3 times. If a customer calls in to speak of a product negatively they mute the call. People know things happen and every item won't be perfect but most of all customer want honesty And HSN should think about that

Hello

I hope all is well.

I purchased in February 2017 from HSN.COM the above mentioned 40" TV with built-in DVD player as a birthday gift for my mother. In May 2017 one of the connectors from the back of the television came off. The television came with a 2 year warranty. I called the warranty department and was told to follow steps, take photos and email them to Good Bay Product Info . I did so and was told my television would be replaced with model TDE4255B as a replacement unit.

I was advised by Good Bay to send the original television to Good Bay Product Info with the provided shipping label and I did that. I then received a call from Good Bay products stating the TV had been received and was damaged by UPS and Good Bay products would not be replacing or repairing the television and that I'd have to submit a claim with UPS.

I've submitted the claim with UPS as of today 10/18/17. I'm reaching out to HSN for some assistance since I did purchase this product from HSN it seems unfair that I am getting the run around with the warranty company and it seems unethical that I would have to contact UPS and submit a claim as I feel this should've been handled by the warranty company.

To me it is the responsibility of Good Bay Products to replace my television and they be the ones to fight with UPS to pay them for the damaged television that was damaged more than originally during transit to Good Bay Products.

Below are several email communications between myself and Good Bay Products explaining this situation. HSN is there anything you can do to help rectify this terrible incident?

Hello

I’ve contacted UPS per the instructions below, UPS has stated they will come to the Good Bay location the package was delivered to, to do an inspection of the package and TV. They will make only 3 attempts to view the damaged package.
Please be sure this viewing gets completed as it will determine my claim is paid by UPS.

I’m told by UPS that Good bay products will need to inform me of the UPS decision to pay for my TV since Good bay was the sender or the label and the receiver of the package UPS will be in contact with your company. I trust you will make a serous effort to get this resolved in a timely manner on behalf of my troubles and inconvenience

Sophronia Gilbert
[protected]

Sophie Gilbert

On Oct 19, 2017, at 1:06 AM, Good Bay Product Info wrote:
Hi Sophronia,

We are sorry about the situation.

Kindly contact UPS at the earliest before the window (UPS time frame) to claim for damages gets over. You may initiate a Damaged Package Claims Process with UPS to ensure that you are within the UPS time frame of reporting damaged package.

You can contact UPS at [protected], then say "Tracking, " then say your tracking number 1Z7594X79098751916 and listen for instructions.
Please visit the link listed below if you wish to file a claim for damaged package online.

https://wwwapps.ups.com/webClaims/create?loc=en_US&report_type=1
Claims: UPS
wwwapps.ups.com
Report your package lost or damaged, or that a collect on delivery payment wasn’t received. You can also learn how to check the status of a claim.
The link listed below will help you with detailed information about UPS Damaged Package Claims Process.

https://www.ups.com/us/en/help-center/delivery-issues/damaged-package.page
Damaged Package Claims Process: UPS
www.ups.com
Damage to a package can be reported by a shipper, recipient, or by UPS.
Supporting Documents.
We have escalated the case for pictures of the TV showing damaged section, label & box to be sent to your email. The standard time frame is two to three business days, but we will try to send the details at the earliest.

Thanks,
Jacob

From: Sophronia Gilbert [mailto:[protected]@onesky.com]
Sent: Wednesday, October 18, 2017 8:51 PM
To: Good Bay Product Info
Subject: RE: [protected] - Defective - TDE4074v1738-01

May I get some assistance in writing regarding the status of my claim? I received a phone call stating the TV was received and had been damaged in transit by UPS. I was told by one of your representatives that my TV would not be repaired/replaced under the purchased warranty and I was told I would receive this conclusion in writing with instructions on how to contact UPS.

I need help from Good Bay Products with rectifying this situation with UPS how do I submit a claim to UPS?

Can you provide me with any package label details that I can provide to UPS to investigate the package was damaged during transit? Was the shipping label provided by Good Bay Product a label that would state the package was Fragile and should be handled with care?

From: Good Bay Product Info [mailto:gb.[protected]@dpiinc.com]
Sent: Wednesday, August 16, 2017 12:28 PM
To: Sophronia Gilbert
Subject: Re: [protected] - Defective - TDE4074v1738-01

Hi Sophronia,

We have placed a request with our service team to resend the shipping label.

We will get a response within two to three business days, and will call you to inform the update.

Thanks,
Jacob
________________________________________
From: Sophronia Gilbert
Sent: Monday, August 14, 2017 4:22 PM
To: Good Bay Product Info
Cc: Product Information; Parts Info
Subject: RE: [protected] - Defective - TDE4074v1738-01

Hello,

I hope all is well. Is it possible to have another shipping label sent to me via email?

I was unable to ship back and return the defective product, shortly after I received the attached shipping label I sent to work in Texas and just returned on 8/11/17. Please let me know what I need to do to get the defective product to you and have the new product sent to me? My apologies for not getting the defective product back, my work duties have consumed all of my time.

Thank you for your help,

Sophronia Gilbert
[protected]

-----Original Message-----
From: Good Bay Product Info [mailto:gb.[protected]@dpiinc.com]
Sent: Monday, June 26, 2017 12:16 PM
To: Sophronia Gilbert
Subject: RE: [protected] - Defective - TDE4074v1738-01

Hi,

Thank you for writing back.

Thanks for the address. I have escalated this case to my concerned team to check if we have can send a shipping label to you. Please allow 2-3 business days for an update.

Thank you,
Stephen

-----Original Message-----
From: Sophronia Gilbert [mailto:[protected]@onesky.com]
Sent: Monday, June 26, 2017 7:49 PM
Cc: Product Information ; Parts Info
Subject: RE: [protected] - Defective - TDE4074v1738-01

-----Original Message-----
From: Sophronia Gilbert
Sent: Monday, June 26, 2017 10:19 AM
To: 'Good Bay Product Info'
Subject: RE: [protected] - Defective - TDE4074v1738-01

Hello,

My physical address is 17900 Neff Road, Cleveland, OH 44119. If possible please send me shipping details along with a return address to ship the defective product back to.

Sophronia Gilbert
216.287.1939

-----Original Message-----
From: Good Bay Product Info [mailto:gb.[protected]@dpiinc.com]
Sent: Friday, June 16, 2017 11:35 AM
To: Sophronia Gilbert
Subject: RE: [protected] - Defective - TDE4074v1738-01

Hi Sophronia,

Thank you for writing back to us.

We will replace this device for you at free of cost but you would need to send the defective unit to our warehouse by bearing one way shipping charges. Once we receive the unit, it will take 7-10 business days for us to replace the unit. You will receive TDE4255B as a replacement unit.

Please help me with your physical address if you would like to do replacement so that I will assist you further.

Regards,
Joshua

-----Original Message-----
From: Sophronia Gilbert [mailto:[protected]@onesky.com]
Sent: Thursday, June 15, 2017 6:57 AM
To: Good Bay Product Info
Cc: Product Information ; Parts Info
Subject: [protected] - Defective - TDE4074v1738-01

Hello

Per Frank operator# 3353 I'm attaching the requested photos of my TV and receipt of purchase from HSN showing this purchase came with a 2 year warranty.

Please see attached photos as requested of the defective TV showing the main port connector has come completely out of this unit.

Please advise if this is covered under the one year manufacturers warranty as well as the 2year warranty that came with the purchase?

Sophronia Gilbert
[protected]

On 10/6 I ordered a Dallas cowboy t shirt and hoody combo. I was told my credit card was declined. I called customer support to see why my transaction was declined. They said it was fraud protection and wanted to make sure the purchase was valid. I valley HSN back and replaced the order was told everything was approved and I was set up on flexpay. I was also told I would that I would receive an email confirming my purchase. After hanging up I did not receive an email. I called back and asked why I hadn't received an email yet confirming purchase. I was told orders do not post until after midnight and was assured I would receive one and I did. I called today on 10/15 to check on my order and I was told it wasn't processed and that my credit card was declined a second time. I asked if there was anything that could be done about this, and was told no. This was my first time using HSN and this experience has been very upsetting and disappointing. This was suppose to be a very special present for my fiancee!

On March 11, 2017 I called HSN to purchased a Boost Mobile no contract pocket hotspot, On March 14th I received a email regarding my order and stating that it has been shipped and I should receive in7-10 business days . I received the item on the 20th of March I opened the package and followed the directions on how to setup and use the hotspot but the connection wasn't good inside my home. I contacted someone I know who had one to see if they could help but was told that It wasn't going to work for what I needed for I would have to get a different type of Wi-Fi service if I want to do streaming or gaming. So I contacted HSN to get the information on returning. On the 27th of March I returned it item and received a email from HSN on the 30th that they received it and will refund will be issued or in store credit to my method of payment. I never received refund nor was I told I had a unpaid balance. When I received the statement the following month it said I owed, so I called only to be transferred around to several people before getting disconnected, I have contacted HSN several regarding this issue and nothing has been done and know they say I owe $103. I will never order anything from them again.

Hsn has stopped us being able to have pkgs held for pick up or sent to a ups store so people who work can get them. I just spoke to a hsn supervisor who confirmed this just happened.
Do not order from hsn if you do not want to be forced to quit your job to wait for your pkg. Worse business practice ever. See you in court hsn, this is discrimination against people who work.

I have an credit account with them and will not pay it as this is discrimination and if they cannot provide service to a customer who pay on time and picks up all pkgs, then they don't deserve to be paid.

Plus they have not disclosed this to the public... Yet.

I bought a laptop and chose an express delivery. It never arrived. I contacted customer service and was said that it's the third party's fault. I asked them for a cancellation and it took them 4 days more to do it. I placed one more order with the same product and delivery, and everything has repeated. No shipping, no laptop. Now I want a refund and after this I will be done with them.

I purchased a cell phone from HSN. Sprint is my cell phone provider some how HSN has put a lease on the phone without my authorization now that's fraud I have a complaint against them because the supervisors hide behind the phone reps. I have my paper work I didn't give you permission for you lease program, beware I've been charged $30.00 a month it will be a year in September I will never purchase anything else from this company.

In June I bought a Tracphone from HSN.
I was pleased with the purchase and was assured that they would transfer my old cellphone number of 39 years with no problem and no loss of minutes.
This was not true!
Tracphone demanded I purchase more minutes. I refused.
Traccphone agrees that I have plenty of minutes left and that they are quickly fixing the problembut after more that a month of phone calls and waiting, this has not occured!
I am elderly, disabled and alone and I need the phone for emergencies,
This is a crime against the elderly, a violatiion of fcc rules and fraud!
HELP!

I have been very loyal customer with HSN for almost 25 years or more now, and have spent thousands of dollars on their products for my family year round as well as special occasions, holidays etc. There have been times when something didnt work out as expected, and i either exchanged it and if no exchange available, it was refunded.

Recently, when i tried to reorder my serum from signature, that i use, it would not complete and told to contact customer service. Not aware there were any issues, i was shocked and dismayed to be told that my account was now closed, due to too many refunds? What? Where did this come from out of the blue? Nobody ever contacted me about this nor was there any note posted on my account online to make me aware of this being any issue. In fact, every item sold on hsn, they remind you that you have 30 days to try and if you have any problems, just return it! I have recently lost weight over the last two years and have had problems with sizes, do did try different sizes sometimes, having to return. I love dg2, marla wynne, iman, guillana, serious skin, signature, and andrew lessman, and reorder these when i get low. We use these steadily.

Will you please reopen my account so i can continue to reorder the items which i use every month? I cannot be without these! They have improvef me and my husbands health- he is disabled and i am a senior citizen. We depend on hsn to provide us with them. Please, please, allow me to place orders again to get them? I will be more careful on what i order so will not have to return anything.

I ordered a Michael Todd makeup brush for $80.00 off HSN. It worked a grand total of 2 times. I wrote a negative review and noticed there were several similar complaints. The brush is now on again for $40.00. I looked at the reviews and noticed ALL the negative reviews were gone. There was not one less than a 3 out of 5. What a scam! Do NOT trust the reviews. I am out of $80.00 and livid!

I bought this phone on May 12, 2017 and it was delivered about about a week later. The phone freezes and goes black every time. I have to keep restarting it. For example when I click on maps to use my GPS it freezes and I have to pull over and wait for it to wake. Even in my house I have speed internet but it still goes to sleep. I called customer service and was told to call the manufacturer, Samsung. I called Samsung and they told me to take it to Best Buy for service. I am sick and tired of this. I paid $410.00 and deserve a working phone. My son had told to buy HTC but I told him that I am loyal to Samsung. Now Samsung has let me down. I need to know how I can return this phone and have it replaced with a better one. I am greatly disappointed. Please send me a return label. My email is [protected]@gmail.com

I ordered a Bear paw boots, middle of June 2017. I've been waiting for over a month but did not receive anything. I got an e-mail today saying that HSN received the returned item and that I'll be refunded. How would I return an item I did not even received?

I called the customer service, the one who answered said she can't understand what happened either. She was very apologetic and said will put a note about my complain and just gave me a spendable cash, but that's not what I want. I want the item I ordered.