Hughes
Reviews and Complaints

I had Hughesnet for the better part of 3 years . I was on month to month as my contract expired. In April of 2020 I changed satellite providers, called Hughesnet and cancelled my service and was sent the shipping labels to return their equipment. In June of 2020 I received my credit card bill and Hughesnet had charged me for two months service. I called Hughesnet and explained I had canceled, he refunded the money and again assured me the account was closed and I would receive the return labels soon. I received the labels and returned the equipment. Four months later a law firm representing Hughesnet is filing a collection on me. I call them to explain the whole thing and after three phone calls, it's settled. Now almost a year later I get ANOTHER collection account letter ... what in the world is wrong with you? I can't cancel my freaking account without you trying to steal from me?

Three days ago HughesNet installed internet with a promise of high-speed internet. I work for a therapist from home and need high-speed. This has been the slowest internet service since 1980. I called HughesNet customer service with no results. I was told by several sources that HughesNet was the worst internet provider but had no choice in the small town I live in.

Fraud! Service does not work, ever! Never works. Never works. Never works. $164 per month for nothing. Never works. Cannot even check email on my cell phone. Excuses. Excuses. Excuses. Blah blah blah. Service never works. Hate hughesnet! Liars. Criminals. Fraud!

Service never works! Service never works! Horrible. Liars. Scam. Complete crap. How is this even possible that this scam is even allowed to advertise, ever? What an absurdity! Service does not work. Hughesnet steals, lies, cheats, breaches its contract with me every-single-day! Fraud!

My # with hughes is DSS37202423 for almost two years I have been biledl for internet that doesn't work all I ever I get a message that says connected with problmes I called several times all I I am told is to pay for more data other than that there is nothing they can do. This is the worst service and customer service I have ever experienced in my life and I am paying 90.00 a month for nothing. Anyway my internet service went totally out the first week of October I am not sure of the exact date I only use it to listen to music which doesnt work half the time when it was still out the follwing week is when I called on 10-18-20 we tried re-booting that didnt work so the cust serv rep said he couldn't help me they had to send out a repair tech and that is was my responsibility to pay for a technican to come out and repair their equipment I asked why I had to pay for a tech to come out to repair/replace equipment that belongs to them He couldn't answer that question thats just the way it was and if I wanted it fixed I would have to pay and he said I three options 1.125.00 express service. 2.65.00 for non express service I guess. and 3. $8.99 a month plus 25.00 service charge and would bill me as usual with this company I had no choice if I wanted somebody to look it so I agreeed to 8.99 a month plus 25.00 service charge. Well they billed me but not the 8.99 plus 25.00 they billed 125.00 I also received a text message stating that all my data had been used I called customer service on 10-20-20 I was advised that nothing was set up on my account (funny because I was on the phone for over 45min with guy on the 18th while he supposidly was putting it in the system) and that I owe the 125.00. I told her I was not paying it I was told 8.99 plus 25.00 if cust service didnt put in thats not my fault. When the repair guy came out he said he found a problem with the equipment outside it was due to normal wear and tear he replaced the defective equipment and left a new box inside and left. I advised if the rep if she couldnt help me I wanted to talk to a supervisor about my bill and about the 19 GB I used in one day which I have never ever done before I did not have service for 2 weeks how could I have used all my data all she could tell me is that I used it. I demanded to talk to a supervisor I waited on hold for at least 20 min maybe longer finally rep comes back says can't get a hold of supervisor but that she noted account and somebody would be calling me shortly. It is now 3 days later nobody has tried to contact me yet. I don't feel I should have to pay for a service call on equipment that they own and stopped working because of normal wear and tear that is so wrong in so many ways and I also should get credit for the time I didnt have service and my data restored. I tried to contact via email it's limited 4 lines then you can't type anymore. Tried live chat I typed my issue a rep comes on line asks how can I help you I said didnt you read my inital text then I get disconnected

your company is dishonorable, we disconnected service in august of 2019
to move to another state. your company took it upon itself to turn service back on and commence billing my credit card, after many calls to your company we were assured it was corrected, obviously this was a lie,
which seems to be a pattern at this company, the billing continued forcing me to cancel a long standing account, now i receive a collection notice lol,
at our out of state new address . So as there is no mistake in understanding we are consulting with an attorney and contacting the Wisconsin states attorneys office, i also see a number of people wanting to start a class action suite, iam surely looking into that.
sincerly
michael Lindaas
[protected]@gmail.com

Over the past week I have called Hughes Net 12 X's . on hold no less then 40 minutes still not cancelled . On Sept 1 2020 at 10:19am i finally reach rep Marcus he was of no help stating i signed a 2 year commitment I did not . When i asked for proof of contract he had none . He further stated that he must state his terms and conditions of cancellation and i must agree to them including termination fee and mailing fees for equipment. I advised i'm not agreeing to those conditions . io requested manager Marcus got a guy name last name Hernandez he said he was supervisor then i told him i requested a manager . there is a difference he said he's a manger too . When manager finally came on phone after waiting ten minutes longer then the Marcus representative said it would be . It was obvious that someone else was on line as well when i asked manager Hernandez who is on the line his response was he was unable to transfer my call to anyone else . what that had to do with it ill never know ! I then re explained saying i know the difference someone else is on the line as well who is it ? He stated no one ! I explained circumstances he stated how can i help i said i'm not listening or agreeing to your terms and conditions . i'm not paying cancellation fees for a contract i did not sign . i requested prepaid label to send equipment he refused i reminded them the reason im terminating service is because it NEVER works in our remote area so even if they had a contract they would be in breach of it as well. he stated there is nothing he could do since i refused to pay him. the service address is 1008 hemingway highway hemingway sc 29554 . i will forward to fcc if necessary . this will be turned into bank as terminated account and service but still billed for services unauthorized and not received . THEFT ! FRANK P. KARES / Michelle Westerman
mailed complaint to hughes net corperate 11717 exploration lane germantown md 20876 and copy forwarded to fcc .

I have spoken with 3 different agents and they assured me that my bill would be correct for aug moving fwd. I was again over charged for internet service today. I want my refund for this month and if I do not get a refund I will contact the bbb and my attorney. I have been on hold to speak with a supervisor for 2 hours and still nothing. This is the worst service I have ever received. The third agent was most helpful but he said he cant give me my refund due to your system. I know I can get a refund because I was overcharged for two months. My name is carol gonterman my phone number is [protected]. My service is for 71 fellowship lane, blue eye, missouri 65611. I can be reached best at [protected] during the day. Mario cabello was the last agent I spoke with before I was disconnected after two hours of trying to get this resolved, reference # [protected].

We have been paying auto pay for our internet service for 98.78 for three years. last month July we were billed 125.32 this is an additional fee of 26.54, we were not advised of this increase, nothing said. Our internet service with you was down for 5 days and finally fixed, we were not even offered a credit for those days, but suprise we will increase your bill. I think that this is a poor way to run your business. Shame on you! what is your reasoning for this increase I would like your explenation for it! I sent an email on Monday the 8/03/20 with no response. i will now start looking into other wi-fi options in our area.

carol Henderson
7538 N carmel Ridge Road [protected]

I cancelled my service May 2020 and received the box to return items.. all items required for return were packed in the box and returned. I get a notice from my bank of a 214.00 charge. When called I was told that I did not return the transmitter. All the other required items were in there except the transmitter per the customer service representative. I am positive that the said transmitter was indeed in the box as I have no use for it otherwise. I have checked the dish for anything else that could be removed and there is nothing left on it to return. How is it possible that all packaged items (in the same box) were accounted for except the said missing item. I will be filing a complaint with BBB and a formal dispute of charges with my bank.

Horribly slow internet service! I'm writing as many bad reviews of this horrible company as I can, while I wait for my streaming to catch up. They use the Covid pandemic as an excuse for their slow service. I've spent almost an hour and a half on a 50 minute Netflix program and I'm only half way through it. There was no indication that during times of heavy use the service they promised would be greatly reduced. They deserve to be sued.

I'm not interested in going through their laborious troubleshooting processes which often take hours of work and result in more problems.

I have been trying for a month to get in touch with Hughes to cancel my services. We are a long time customer and are finally tired of the bad service. I wait on the phone egregious amounts of time and cannot get through. I am a busy person and don't have time for this! I have emailed them and tried the chats but the replies say I cannot cancel unless I talk in person. But no one will answer the phone.
I am beginning to think they are a scam. The amount they are taking out of my credit card on my account I can not afford it and want to get rid of the service. What in the world should I do?

I have had this service since Oct. 2019, I have had problems streaming all videos and live programs (church), since I got the service in October. I have spent many many many hours on the phone & chat line with Tech support after waiting on hold for ever they then want me to do this and that and this and that to see if the problems goes away. IT DOESN'T. I do not work for your company, I pay you a service for this internet, I was told my devices were too old, so I went out and spent over $1000.00 for a new laptop and new smart phone. I have requested for a tech to call to make arrangements to come to my house to trouble shoot the problem, I never received any calls back just emails answering the emails I sent to them telling me to call a number to set that up with tech support which I called the number and was again placed on hold for tech support. I have been trying to get this problem solved now for 6 months, to no Avail. Please Help me as my next step will be to turn this over to The BBB and let them handle it from there I. Pay a lot of money and I should be able to stream a 5 minute video on Face book and watch my church live on Sunday mornings. Thanking you in advance for your cooperation concerning this matter. My phone number is [protected].

Sincerely,

Helen Vanskiver

We signed up with HughesNet for our internet service 4 months ago Dec 28, 2019. The young guy who installed the service mentioned that we would have to accept a 2-year contract but that if they did not deliver the service they promised we could terminate the contract and there would not be a disconnection fee. We were not given any paper hardcopy of the contract and
I have not been able to get one from the company.

The service has been terrible with frequent calls to their tech department to get the modem re-set or extremely low speed (less than 1 Mbps) according to the test site they recommended I use. We could not understand why our data was running out so quickly since we do not do a lot of data-intensive activities. I've had to call them 2 or 3 times a week and often been on hold for over a half hour to even talk to someone. I even spent over 4 hours with one technician, most of it on hold only to have him hang up one me without resolving my problem. They have upsold me on data twice, we began with a 10 GB plan, then 20 and for the last couple of months 30GB. I even called Netflix and reduced my account to a lower-resolution DVD quality plan, which looks terrible. We make sure our cellphones have the WI-FI turned off. I watch the news clips on Fox.com at 240 or 350p which also looks terrible, all to save data, while paying over $100 per month for horrible service. Calling the company to try to get the problems resolved has become a part-time job for me. I'm sure I've spent several hundred hours on the phone (mostly on hold) and wasted whole days trying to get help. Today I decided to terminate our service but was informed we would have to pay a
$370 disconnection fee. I called my bank to have them blocked from my debit card and was told that I would have to close my account and that HughesNet would likely obtain permission from the bank to debit any new account I opened.

I feel like I'm being robbed at gunpoint and don't know what I can do about it. Viasat says they will give me an unlimited data plan for less than I'm paying HughesNet and guarantee the speed. The girl at HughesNet tried to claim that Viasat will not deliver the service they say. Also Viasat has the same locked-in 24 month contract. This is a nightmare I did not foresee before
moving to Central Arizona. Is there any class-action suit I can join against HughesNet?

Changed from frontier internet to hughes net internet because it advertised faster speed with their gen5. Big lie! My internet with frontier runs at 3 mbps. Hughes net was worse. It was more like dial-up. Plus, it comes with limited data (10 mb), unless you're willing to pay even more for additional data. I cancelled and had to pay $370 for the balance of a contract that I never saw. What a rip-off. I wouldn't recommend this company to anyone!

On April 13th I call hughenet to request service. While speaking to the representative he asked for a good call back number since I was at work I gave him my work number. The representative was fully aware that this was a residence. After installation the tech that installed advised the internet would be slow because of my husband's VPN. We decided we wanted to cancel. Upon trying to cancel because the representative set it up as a business hughenet wants to charge us an outrageous fee. This is very unfair. I have been on the phone for hours and all the representatives are insistent on charging us the fee even though they understand it is not a business.

I have recorded information of the promises for perfect streaming Hughes Net failed to deliver; when they lied and tried to cheat me out of charges for unnecessary service calls; and when I canceled after only two months due to the absolute breach of contract on their part. Despite this information, Hughes Net stole money from my bank account. Consequently I have filed official complaints with the BBB, FCC & FTC.

Your internet service is absolutely horrible. And your customer support system is the worst I have ever seen. Someone that can't speak English and has some common sense needs to call me as soon as possible. My email is. [protected]@gmail.com and my phone number is [protected] I am completely frustrated with your internet services and we need to make a change.

The service is terrible didnt work from day one. Said I used all my data and couldnt even get online.
Cancelled in less than 30 days and they said I owed $540.
CS said I owed nothing but return modem etc. Which I did.
They tried to charge me by removing $540 from my bank. I disputed it got it back now they sent it to collections. I sent back everything they asked. I have nothing for them and they gave me nothing... No service terrible terrible company

Every time I try to get on a website highest pops up about billing, I don't even have an account with them, I need this popup removed from my computer now not next week, remove it now. Also your service stinks

Just keeping it short and sweet/sour what not. I live in Northeast Tx. Had huesnet for over 3 years. They have satellite problems and they know it. I think the original just went out. My own daily speed tests did avg. 3.36mb/ps down and 7ish up.
Now its 0.34 upload and 7ish upload. This is pure theft by deception. Has to be a way to sue for all lost service over entire time. I have 80% signal strength. Thats good..ish. Must constantly restart router for certain applications. Reading in I see a pattern that has been obvious long before I was even a customer. Only time its ever worked is if I call. It will work about 20 min after call then throttle back down to dialup 200-500kbps. This issue must be dealt with. Launch a new sat or 4. I know they steal enough from customers to at least put up 3. And my contract will soon be up. Guessing a 2k antennae for dsl is looking better and better. Im trapped in a small valley. Im the only one around that has to use this garbage. So 2 contracts almost down and never has it delivered as advertised.

Anyone else have this problem? (Joke)

Thanks, Tired of getting screwed, Northeast Texan.