Hughes
Reviews and Complaints

On Friday March 20th, I was on the phone with Hughesnet tech support for over five hours about slow speeds, they had me purchase Hughesnet Home Support at an annual price of $200.00 The Home Support people could not fix the issues with speed, and sent me back to Hughesnet Tech Support, they as well could not fix the speed problems. This is the incident number they gave me [protected]

I called to check and see how much it would cost me to have internet set up at my home. I found out today that I may have to telework from my home because of the Corona virus. I don't have internet and was calling to see how much it would cost me Incase I have to work from home. The guy that I talked to was very nice until I told him I would have to call back tomorrow because I won't know until tomorrow! He then told me that Hughsnet is the only one available in my area so if I wanted service I would have to sign up unless I don't care if I can work or not! He also told me that it wasn't very smart because I must not care if I lose my job and he asked me what was my purpose in calling if I wasn't signing up! You really need to listen to hi on our call if you can. The call was at 3:37 and my number is [protected] . I would not have someone like that talking to my customers! I have never heard anyone trying to sell something to me talk the way he did! I would very much appreciate a call to actually talk to someone about internet service.

My name is Lynnette Molkentin.
My address is 10651 FM 2908, Tyler TX 75708

I live in the county north of Tyler Texas. The only other service available in his area is AT&T and they made 3 failed attempts to provide service at my home.
I received a call about Hughes Net and how reliable and good it was for a satellite service so I set up for Hughes Net internet over a hear and a half ago.
The morning the man came to set it up, he asked me to confirm it on my phone, which did work. He has me sign a form. I told him I already have service on my phone through T Mobile and have a booster box for internet as well as calls. I needed to try it on my laptop because my phone signal is not strong enough to use it as a Hot Spot. He said he did not have time, "You already signed the paper. Take it up with them".

My lap top said connected but I could not access any websites.
SO, I bought another used laptop. This did not work either even though I called and had a Hughes Net Tech make sure I was set up.

SO I bought a new Windows 10 HP for over $600. No luck, not to mention that I had also purchased a security system a tablet, a Firestick and an Alexa, none of which worked because I had inadequate signal. I was able to use my phone on it a few times but rarely.

I spoke with some one at Hughes net on most months explaining that I would not pay for services I was not receiving and would like to try switching out the modem box which may be the problem. No luck.

SO, last summer one of your workers (who were always great) agreed that if I I paid $68 and took off work a week from that Saturday so that the service would be on for the technician Hughes net was sending out to switch out the box. When he arrived, the system was OFF. He was pretty aggravated and said there was nothing he could do if it was off. He could not switch out the modem.

I continued to ask to switch out the box. I make a good salary. I have not problem paying for services received.
I have 2 jobs that require me to use the internet at home and I have had to drive 3 miles to either Dairy Queen or the hospital where I work to use the internet after hours.

AS a result, I am single with
1) no security system,
2) no internet access for any of my 3 my lap tops or my tablet
3) Have had to turn down 2 supplemental jobs due to lack of internet
4) Cannot rent out my guest house to resident or research scientists at UT which is only 3 miles away.

I received a bill from a collection agency for over 600 dollars and was told that it has been marked on my credit. I have had clean credit and a high score since after 2005 rectal cancer and I work hard at it. I was told that a letter was sent in November.

I can tell you that I received no letter but I did receive a box and continued to call and ask just to switch out the box. One woman told me that the box WAS switched out. No, it was not.. The repair guy came but the system was off so he could not do anything. AS many times as I asked to reschedule, they kept asking me for money.

Payment for services rendered is a 2 way street. If you do not provide the service agreed on your end of the contract, I will not pay.

I have a letter for various agencies including the FCC, BBB and FBI Fraud department. I have not sent these letter because I am hoping for some rectification here. It was explained to me that I must pay 300+ is for the equipment to send back in the box, and the other 300 is for service, once again, THAT I DID NOT RECEIVE.

Hughes Net it my only hope for internet where I live. I have heard horror stories from enough people to know that It does not work as well as promised in several places, but I am asking to at least TRY A NEW BOX and I will pay when service works. That's all I have asked for over the past year and a half. That way. I can complete my work at home, set up my security system, and rent out my guest house. It is not right for your to ruin my credit because of inadequacies in your equipment. The Highes Net sateliite is next to my TV satellite which works fine. There MUST BE A WAY.

As much as I have requested it, I have only been able to speak to a supervisor twice in all that time. I am hoping that whoever reads this pay attention and will work with me to get this going THE RIGHT WAY.

I work at a hospital with patients and cannot answer my phone most of the time so I prefer texts, also because of SPAM calls. Please have someone call me so this can be straightened out. I do have a box to send equipment back, but no letter.

My number is [protected].

Thanks so much for reading this and I hope we can get this going correctly.

Sincerely,

Lynnette Molkentin
10651 FM 2908
Tyler, TX 75708
[protected]

My name is Erick Ammon and I am writing to file a complaint about an install of new service I had on:
[protected] between 11:00 am and 2:00pm
At my home located at:
560 Salyer Loop Road
Salyer, CA 95563

I received a call from a local person in Salyer saying to me that he saw photos of extensive exotic game room that the installer had taken photos of while he was in my home doing the installation. This same installer went to another location in Salyer, CA where the house is known as a "herion house" and was showing all the photos to these people.
I am now fearful that my home may be broken in and me robbed of valuable items from my home.
I have contacted Pradman Kaul via your site that states contact us, called the customer support line and am now submitting here.
My account number is:
DSS38358803
I believe it is in HughesNet best interest to contact your installers and prohibit this kind of activity.

Please call me at [protected] on my cell or Linda Liddell at [protected].

Your prompt attention to this matter is greatly appreciated.

Hughes Network Systems advertised heavily on local Virginia tv stations in September-November 2019 promising broadband services. I was unhappy with my Verizon DSL service because of a long regional outage and decided to contact Hughes Network Systems online. They asked for my name, address and I think even my social security number whereupon they sent a technician to my house. He put up a dish antenna on the roof of my foyer and installed a modem after which he asked me to test his work. It was all right while he was here. Whereupon he asked me to sign an electronic tablet. It was black blank but he told me it was to certify that he was at my house to install the system. So I signed. Then he asked me to sign again saying that was to indicate that I was satisfied with his work and that the system was working to my satisfaction. So I signed again. After he left, however, I found that the transmission was slow as I could not watch my streaming subscriptions on Amazon Prime Video and on Netflix. The images kept pixilating and bufferring every few seconds. I also found that checking my emails and doing my banking transaction was very slow because of poor transmission. After two days of this, I called up their office and a technician from Texas spoke to me and did some adjustments from his end. It improved for a while and went back to intermittent buffering that it was impossible to watch any streamed video at all. Over two months I contacted them via their online support help which was unresponsive or through their phone some 8-10 times. I got into conversations with their technicians some five times both American and Filipinos handling calls from Laguna Province, Philippines. I was given various advice. One was to turn off and disconnect the modem for a few minutes and turn it back on. It didn't help. Another was to buy tokens for extra mbps units to improve my reception. I didn't like that as it seems just another scam to extract more money from me for their unsatisfactory service. Another ridiculous advice was to stream videos some time in the wee hours of 2:00 - 5:00 am when traffic was low and they also give bonus mbps units. I tried that. Didn't work either. After two months, I could no longer stand the situation and I sent them a certified letter duly delivered by USPS telling them that I was no longer using their service. I disconnected their modem and engaged the services of Cox Internet. Now Hughes Network Systems Llc. are asking me to pay a penalty of USD400 for not keeping my subscription for two years per their contract to which I allegedly agreed and to mail back to them all the equipment at my cost. I do not agree to their demands because I did not agree to buy a defective product and the two year commitment was made known to me post facto after the installation. I filed a complaint with Consumer Complaints Division of the Office of the Attorney General of the State of Virginia. I can transmit to you the record of my complaint complete with the ANSWER Hughes Network with my rejoinders. The Consumer Complaints Division of the Attorney General has given up trying to mediate between me and Hughes Network Systems and the staff in charge of the case has advised me to get a lawyer to file a case in court. Judging by the quality of their service I am sure there are many dissatisfied customers. Meanwhile, Hughes Network continues to pile charges on my credit card for service I do not use.

Acct [protected] for Farrell Williams . First off your service is [censored]. I'm paying almost $70 a month and can't listen to a song or watch a show without delays . I did a test and it's downloading at .66 and upload 3. What kind of service is that for $70 a month ? I don't even want to pay What I need to do is take my 70 a month to a company that will give me service without interruption. Not to mention when I started calling for help and to give you a new card for payment I've been lied to and hung up on three times and on my fourth phone call with an extremely high call volume so holding for almost 10 minutes now . The previous call was just as long so after holding for almost a half hour the agent hung up when my dad was giving permission for her to discuss and help me his daughter since it's his acct. This will be our last payment so I suggest fixing this immediately

The salesperson sold this company miles above what they are. He needs an Emmy. He told me this service was 20x faster than the service that I was using and that service provider was terrible. Hughsnet has been robbing me from day one. Not one single time has this service been available for use. I have to turn my wifi off anytime I use it. Hughsnet sent me a survey after I subscribed to them and I told them exactly what I was experiencing and how terrible the service was. After i submitted the survey it asked if I they could contact me, of course I said yes. Never heard a thing from them. Sent another email months later and never heard a thing. I've called customer service and they've troubleshot with me over the phone and nothing. They kept telling me that the service "throttles down" at the end of the month and I advised them that it was as sorry at the beginning of the month as it is at the end of the month. I'm buying a new house and called to cancel my "subscription" (I have never been so glad to cancel a service as much as I was this one EVER) and was told I had to pay $130 because I still had a few months left on my prison sentence. I asked to speak to a manager as I was buying a house and moving a couple of counties over and not just cutting ties with Hughsnet hoping that they might waive the $130 fee. They did not. If word of mouth advertising is what they say it is I'm advertising to anyone and everyone that I know and let it be known that Hughsnet is the WORST product that I have EVER tried to use. It's as if I throw $ out the window every month. Im sure that this email will find its way to the trash file as I've never had anyone at this company call me back [protected])or reply to an email. I will absolutely be filing a complaint with the FCC, the FCT and the BBB. Thank you for your robbery and continued success of you and your corruption.

Kevin McConnell

I am getting a pop up about paying a bill to Hughes Net, and I do not have an account with the company, have not used any credit card for any transaction with your company. Should you need to address a payment concern, please contact the person with whom you have an account, and not send generic pop-ups attempting to get payment from anyone you possibly can.

Thank you.

In the 1 month we had service...it NEVER worked and I called over 16 in that first month. After talking to multiple foreign people and hung up on several occasions I was called a racist because I told him I needed a person that spoke English. Anyways, I had to use their internet box ( after being told I could just use my own). I can't even tell you how many times I had to reset my box, and they even told me I had to pay to have someone come out to service my broken devices.
In addition to all of this, they canceled my account then turned it back on, they also I told me I "might" get my money back.
I sent back the device that I bought and I JUST recieved a letter from collections that I owe 794.98. WTF
Never deal with these people and I would love to see how many others they've ripped off and start a class action lawsuit. This company is BS.

Worst service ever! Had them for total of 60 days called every week to complain. Unauthorized charge of $385.00 to cancel their crappy service. I am submitting a black list for Hughesnet on the Military Installation I am located on. This company is nothing but problems. I do not suggest anyone utilize their service. The costumer service reps just hang up on you.

When I signed up for HughesNet Wi-Fi services I was told it would only cost me $30 a month now they are telling me it is $87 I'm on a fixed income they have my brother down is head of household he doesn't even live here I used his card set up and he was not even supposed to be on any of my documents and the young gentleman that signed me up said it was a two-year contract the first 12 months was only going to be $30 and when I signed up for HughesNet Wi-Fi services I was told it would only cost me $30 a month now they are telling me it is $87 I'm on a fixed income they have my brother down as head of household he doesn't even live here I used his card set up and he was not even supposed to be on any of my documents and the young gentleman that signed me up said it was a two-year contract the first 12 months was only going to be $30 and they will not change anything I've been put on hold the four times that I've been called at least two and a half hours each call and then I turned around one of the representatives gave me a bogus telephone number and said it would help with all my issues my internet I can't even watch a movie it keeps cycling it takes 20 minutes for anything to load and then it turns around I'll be in the middle of a movie and it will say internet lost and then I have to try to find the movie I was watching I've never seen anything so ridiculous in all my all my life I want to cancel it if it hasn't even been 30 days and they're telling me that I will owe astronomical money I feel like I'm being threatened is there any way to help with this situation one of the rappers that enough gave me a bogus telephone number and said it would help with all my issues my internet I can't even watch a movie it keeps cycling I'm at takes 20 minutes for anything to load and then it turns around I'll be in the middle of a movie and it will say internet lost and then I have to try to find the movie I was watching I've never seen anything so ridiculous and all my Dell all my life I want to cancel it it hasn't even been 30 days and they're telling me that I will owe astronomical money I feel like I'm being threatened is there any way to help with this situation.

We live in an area where high speed internet was not available when we first arrived, so we got HughesNet internet to fill the gap--it seemed to be the most highly rated dish internet service. In hindsight, we should have just paid the extra fees for unlimited phone data/hotspot connections, because the internet from HughesNet was patchy and slow, even during "fast" periods. The worst part of our experience, though, was upon attempting to end our service after almost two years of being on-time customers. Unbeknownst to us, when you cancel your HughesNet, they expect you to return a part of the satellite dish that *a professional* installed **on your roof**. If you fail to do this, you incur almost $400 in extra fees. In our case, we did venture onto our roof, once we found a friend with a ladder high enough and safe enough to make the attempt, and returned the requested part. However, we were then informed by HughesNet that there is apparently a "108 day" rule, where if you return the part after 108 days, you forfeit your $400. Never mind that you performed their extremely unsafe request and climbed onto your roof to retrieve their equipment, never mind that they now have this equipment in their inventory, never mind that you may have done this within 113 days, and never mind that you were never once informed about the 108 day policy. They are keeping your $400. Frankly, I am appalled at such a company policy. I will never again consider HughesNet as a viable option, and I would never recommend to anyone that they should go with this service for their internet. Please, save your time, money, and safety and choose unlimited data through your phone service provider.

I was strapped into a relationship with hughesnet under the misconception that I would get the speed and service advertised. I did not.in fact, over the year and a half that I was with the company I called many times complaining about the speed and high cost with very little interest of the customer service centers. After complaining so much hughesnet agreed to let me out of my contract with no penalty. They sent me a box to send my equipment back. I did sent the equipment back. They received it november 18th. However, they did not refund me the $130.00 they charged me for a modem. They also charged me the $120.00 early term fee they said they would not. They asked me to prove I had the letter they sent me. Uuuuuugh! After finally getting that sorted out, I have tried for over a month to get my equipment charge back. They are telling me now it won't be until the first of the year (ten days from today 12/28/19) to get the money they owe me after receiving the equipment back, back in my account. I can say that this company is the absolutely worst, most painful company I have ever had to deal with in my entire life. That really says it all. Tonight they kept me 35 minutes on the phone to give me the same words they gave me two other calls that i'll get the money back when their advanced payment team gets to it. Really? Is that legal? Is that really how it works? I also asked if I could get a transcript of all my calls and interations... They said no. I asked for a supervisor... I was put on hold for another 7 minutes... I just wish someone would help me. Help me get through to hughesnet. I wish they had to pay a penalty for such poor service and customer service. Why is it the customer who is locked in a bad relationship gets the shaft.

I unplugged my internet and usage is still being used. What a bait and switch this company is. First ten days of bait was good, then the bottom fell out. Upped my service used more and faster. I'll have to get a usage time software. Will check with the Minnesota attorney general next week. Such a greedy rip off. Will try to join the class action lawsuit as soon as possible. I was way better off with phone wifi service.

So I go online and try to place an order, I get to payment window input my card information and it says it can't use that card as payment, my social security goes directly on that card which was given to me by the government are you people kidding me? I don't have a major credit card as I'm getting disability.So how can I order? You ppl are loosing alot of business due to this very problem, I went and googled it and I saw 100 or more ppl with same exact problem.call me when you all come to your sences

I was sent to a collections agency/being sued for $700.00 on a account that's not mine. I paid my roommates bill 1 time before she got rid of them for double billing and lack of service . Now the bill comes in MY NAME and I'm told I'm the responsible party because my card and payment are last on file.are you kidding me?! Do you know how many times I have had others make payments for me I have never heard of such a thing. So my roommate is wiped clean of this debt and I have it .i have NEVER nor will I have an account with hughesnet

I call on October 26 to request to not renew my contract on Nov 6. The representative continued to inform me on info I had already know about. I explained I just wasn't happy with the service and how my bill was continually messed up. How they wanted charge me for a service fee that was outta my control on there product. That there were other companies that had better pricing. He wasn't listening to me he wanted to get out wht he wanted to say. He there continued to get me upset so I was at a point and hung up the phone. So I'm guessing he cancelled my service before the date I requested. This uncalled know I have no service until my new provider comes which was requested after the date of Nov 6. This why I dont want there service.

Request Refund 10/24/2019
I did buy out the contract on the month OF AUGUST,
2 months past bye and they charge my card 334.50
they Did not Send Any Letters or Email and Charge my
Bank With out Authorization,
People That i Talk to That Could not help me get my Refund.
People That i Talked To People .
KAI PEREZ, Supervisor could not help.
Jhon Baker, Supervisor could not help..
Jhon Hernandez could not help. .
Amanda Pigment could not help.
Ref.no124720323
Ref.no. [protected]
Case [protected].
I did sent out the black box and receiver,
tracking no.95055111164792997156648.
the thing that Jhon Hernadez told me that i would
refund Nov 1022019.
they told me i would get my refund later in
Nov 18, 2019 there a big deference in time .
pictures that i provided are the items they charge me for.
ACCOUNT NUMBER DSS3613066

Recently moved with Hughes net . My old address was ok with Hughes net.
Cannot get the service at my new address even though Hughes net told me I could get it.
The Installer came out and said this was all he could do. All my lites were on the modum but nothing was going on my computer.
I was Charged until the 19th for no service. I
Cannot just cancel because they only have standard cancellation. If you are in a contract with them and u have this problem there is nothing they can do for u except to get your money. U can talk to many people at Hughes net but nothing will get resolved. This business has been practicing this way for 10 years and they are proud of themselves. My suggestion is to get on Facebook and tell your friends to stay away from this bogus service.

Laura, a rep from hughes net cold called my mother advertising assisted transferring accounts from dish to hughes net. This rep promised a $40 reduction in the bill, free installation & she also very clearly promised that she would contact dish to cancel our internet after hughes net was installed to be sure everything worked before the old account was cancelled. She told my mom that she could negotiate with dish to lower my moms cable tv bill by having the 'silver service' removed. This is the reoccurring bill for line maintenance. She told us that we would not be billed until installation was completed, yet pulled 59.99 from moms acct minutes after they hung up! Saturday morning when the tech arrived he immediately wanted $100. For installation. My mom attempted to call this rep laura, the one who promised the sun & the moon, but she refused to answer calls & did not return any calls either. So, today my mom gets back on the phone & reaches this laura because the tech gave us her cell number by accident. This lying piece of crap denied promising my mom any of these things! Oh, she also told my mom that getting a paper bill was not a problem & wouldn't affect the bill or process at all. Well an extra $5.00 a month just to get a bill instead of auto withdrawal is a pretty steep and noticeable problem for someone living on retirement income! Additionally, my mom checked her account today & hughes net is already dipping in without authorization helping themselves to my mother's money. So far she has been charged a $1.00-check your card fee, the $59.99 that was pulled out a week earlier than promised, the $100.00 + tax free installation fee, and today a random $2.99 - reason still being determined. Absolutely unforgivable for a company to run this scam. Seems they are allowed to promise anything just to get a person to sign that contract. [censored]!