Hughes
Reviews and Complaints

I signed up for Hughes net internet service in Nov. 2013 they immediately charged my bank account $61 for the first thirty
days. The person who took my order said if I was not happy with it I could cancel within the first month. Well the first month
I called about the slow connection speeds. While the people I talked to were nice they did nothing to help. At the beginning of
the second month after they took another $61 my connection was slowed to a point where it was unusable. I immediately contacted my bank so they could not charge me again. I called Hughes net and explained the situation and said I would like to return their equipment since I would not be allowing them access to my bank account. After many calls re explaining to them I finally got
a box for returning the equipment.. On Jan. 21 2014 I sent the equipment in the prepaid box they provided. I thought the night-
mare of dealing with Hughes net was over. That was until today Jan. 30 when I received a letter from a collection agency
for $700+ dollars. I will be filing as many complaints as I can think of to try and alert people to this horrible company.

Dear Hughesnet--On August 17, 2013 I set up an autopay account. During this process I downgraded my service plan from the 15GB plan to the 10GB plan with the understanding that my monthly payment would be $59.99. I received a conformation #96865.
On September 17-2013 I spoke to representative Sam Wilson and was given a case number ([protected]).When representative Sam Wilson looked up my conformation number for my autopay account, she could not find any record of my conformation number. When she tried to downgrade my plan, she got an error message, but assured me that when I get my next bill, it will be fixed and my plan will be downgraded. For 5 months now, every month I have to drive 40 miles to get to a place so I will be able to receive cell phone service(I live in a remote area)and every month I have to deal with this problem! The last rep. I spoke to last month was Eric (case #[protected]) He told me that he was sorry for all my problems and told me that he will not leave his job until this problem is fixed! I thanked him for finally fixing my problem. Today, once again, I got my monthly message telling me that my bill has not been paid. I would love to pay this bill if the amount is correct. Still, I am expected to pay $103.00 for the 15GB plan when for 5 months I have been reassured that my plan has been downgraded. What kind of business are you people running? I no longer trust your representitives that my problem will EVER BE FIXED AND DOWNGRADED. I have repeatedly been told that I am a valued customer, but I feel like I am a piece of poop in your eyes! PLEASE CHANGE MY PLAN SO I CAN PAY WHAT I OWE YOU FOR THIS MONTH ONLINE. I DO NOT WANT TO DRIVE ONCE AGAIN TO REACH CELL PHONE SERVICE TO CALL YOU TO FIX THIS.IF YOU VALUE MY BUSINESS, PLEASE FIX THIS AND COMPENSATE ME FOR ALL YOUR LIES AND BROKEN PROMISES!--- Date: January 16, 2014
SAN:DSS30432189--for service at 616 painter road Clark Fork Idaho, 83811
please note: my service started on 12/14/12 and was also promised a $99.99 rebate. When I tried to apply for my refund, your program stated there was no record for a rebate on my service date. I tried every day a week after my install date just to make sure, but with no results. Please give me the rebate of $99.99 that was promised to me!

hello there.
I signed a contract with DirectTv on 09-2013 for a complete package of Cable TV and internet services. Tthey endorsed me with a third party company for internet services without previous notice. DirecTV told me that after sign in up .
That third party is Hughesnet.and is the meaning of this complaint.
I had problems since the first minute. The installation guy arrived to my house on saturday August 31, 2013 without the proper tools and parts so he left right away saying that he'll give us a call when ready to do the installation to make another appointment,
He showed up at my house on Sunday 1, 2013 at 7.30 am without previous notice.
We allowed him to do the job and when he finished I asked him to try the service but he insisted that he already tried it and we should sign up the paper work.
He tried to sold us a cheap router during this process and I refused.
I asked him him to please wait for 5 minutes so that way I could try the connection.
He agreed partially and I noticed that the speed was too slow. We told them that is not what we asked for. We asked to the sales person a service very very close to Verizon Fios, our last provider, and the seller said "this is very fast like the Fios"
For all response the technician said :" it will get faster with the daily use" said that, I asked him twice the same question. Same answer so I asked gently to leave the house right away.
I am not a rookie in regards to computer and internet systems and we all know that sentence is a lie.
They left a mess behind. I started cleaning up all that mess and arranging the wires and I noticed that the modem suddenly went off.
I checked all the connections and wires and voila the modem was broken on the back port. I tried to re arrange the power cable to avoid any move but the connector was completely lose on the back of the modem making disconnected by itself and turning off and on again and again.
I called to HughesNet, customer support, explained the problem and they want me to wait for the next technician available may be could take 48 hours, After 30 minutes over the phone asking them to contact the same technician that installed it to came back and replace it they refused. They wanted to send me a new power cord when the problem was the connector on the back of the modem. Another 30 minutes over the phone and finally they promised to send another modem.
I had to wait for many days to get the new modem and send back the old one to them, connected and installed by myself.
Now the problems starts. We noticed that the connection speed was really really slow so I called them back after a week or so.
They tried to make an upgrade on my bill to get better service but we refused,
We are not allowed to do the basic tasks due to the speed. No streaming music, no Skype which is the only one way I have to stay in touch with my family., no Netflix which I am religiously paying every single month and I am not able to use due to the connection speed.
But the most important thing, I am not able to submit my job reports on time nor the right way due to the same reason. I am in trouble with my job now. So, I am forced to go to a Starbucks every single day with my laptop to perform my job the right way.
I kept calling the customer support but they keep offering me free stuff and trying to make an upgrade on my bill.
As a consequence of my several calls I got different case numbers as follows:
[protected] 10-2013
[protected] 12-29-2013
[protected] 12-31-2013
[protected] 01-03-2014
HMJF3439HM 01-04-2014 this the technician report number/sign off
I know I'm missing some more numbers.
I asked them also to send me a technician and they want me to pay for it. Of course I refused and then they agree to send this person at no charge.
They said that will call me to make an appointment with the technician but they never called me back. So after so many days I had to call again and finally this noon a technician showed up at my house.
He connected his computer to run a speed test but in front of my eyes he connected the computer directly to the modem and not to the router. So I know that way they will get a higher value, which is not the real one. I told the technician this, and he smile at me and said: " I agree with you but is the way they asked me to do it"
Anyways, after running the test we got 4.44 MBPS. This is very bad speed connection. A second test trowed away 3.7 MBPS which is obviously worse and unacceptable
The technician submit his report thru his phone to HughesNet and he agreed.with me that values are bad. Even when they tested the speed thru the modem and not thru the router.
Just to mention Verizon Fios is running up to 20 MBPS for upload and up to 50 MBPS for download. I ran my own real tests online and the values are:
0.14 MBPS for download and 0.45 for upload. What a difference when the seller said is the same speed as Fios!
I ran HTML 5 internet speed test and bandwith test which are the most accurate online test.
For all the above explanation I asked to cancel the contract with no early termination fees but at this point they got me sick, frustrated and in trouble with my job, so I think is fair to get all my money back plus no charge for early termination fees.

I signed up for service with HughesNet who represents themselves as Rural America’s #1 Choice for reliable, blazing fast internet connections. At the time of signup, I had XFinity with Comcast whose service was good and reliable, but they kept increasing their prices. I was assured that this was better than Comcast. For the first month, the service was pretty good. In fact, it was just good enough to get me past my 30 trial period and lock me into a contract for 2 years. Approximately two days after the 30 days, my internet connection got extremely slow. It would take anywhere from 8 to 15 minutes for a web page to load. I called to complain. I was told I was not able to cancel service. I had been forced to purchase the satellite equipment ($349) to use the service. So, I could cancel, but I would not be refunded my money for the equipment and charged a fee for breaking the contract.
Now, I'm dealing with a service that is slower than old fashioned dial up. The company upgraded my plan, but the service is worse than it was before. Sometimes, it takes about 22 minutes to load a page. I run a homebased business that requires the use of internet from 8-12 hours a day. I'm loosing customers because of this.
I requested a Call Review and was told I would receive a call back in 2-3 business days. That was over 2 weeks ago. When I call them, I get the voicemail and no one ever returns my call to resolve the situation.
This is the worst service anyone can subscribe to. I'm now paying what I was paying Comcast, but now I have no service to speak of.

After being contacted by their local installers touting the wonderful benefits of HughesNet Gen 4, we decided to switch from our Wildblue satellite internet service to HughesNet. We were told that HughesNet would be up to 10X faster and $20 cheaper per month. Well, at least the latter is true. Initially, HughesNet was fast, nearly as fast as 4G services when it was initially installed. So far, so good. Eventually however, the speeds began to decrease, the latency (delay before a web page begins to load) in particular has become extremely troublesome. There are times when the latency delay is 30-45 seconds! Sometimes my computers will give me a timeout notice because HughesNet has not responded. I have contacted tech support 3 times and of course they blame my router, etc. Well, I tried a new router and a direct connection to the modem; no difference. Then they had me jump through all the hoops of their online tests telling me that despite the latency problems, the system was working fine and my download speeds were "above average." I don't care if I have download speeds of 100 mbps; if there is a latency issue of up to 45 seconds, that is completely unacceptable. One of their so-called "techs" told me that if there are a lot of customers online, there will be "some delay" as the bandwidth is decreased and the messages "cue up." Basically, they have oversold the system. It is overloaded and can't handle the number of customers that they have sold this bill of goods. If this continues, I may look into a class action lawsuit against Hughes. As soon as something else becomes available out here, I am going to tell HughesNet where they can stick their dish and their modem.

I was using Hughes net one day and out of the blue all my data was gone in two weeks! I had 2000MB every token and I haven't been on the internet a lot in the time period and still i have a few days to go before i get a new token. I don't have money to buy another. and then today i was going to see my usage and i had a breakdown. I couldn't login because after i put my password in, it just said redirecting to and it was blank and it didn't load! so now i can't check back on my account or anything! So if that was bad already i still have a contract when i got gen 4. and if i cancel it, it will be $400! So thats why i mad today. i cant go online and play games alot until
another couple of days. I so mad now.

This is the mail I sent to HughesNet and was called back by an individual who did not know anything and continually informed me they could not return my account back to its original status. I started sending them an Invoice once a month for 3 months. Current to date there has been no response from them which tells me I can now file the lien against them and take HughesNet property enforced by the local Sheriff. This ANYBODY can do to any major company or corporation for proof of violation which I have. Like most who have posted here I was sold one type of account and 2.5 months later it was changed without my knowledge, hence Cyber Crime, hence FBI investigation because of what they do with customers accounts without permission. I will be filing on them the end of this month.
NOTE what I am doing is PERFECTLY legal, hence your warning of what I am about to do if you do not settle with me. I would appreciate it if un-knowledged people would STOP calling me. You cannot offer me a Popsicle and then try to convince me it is a steak dinner. If you cannot have a person call me who can speak fluent ENGLISH and be knowledgeable of your business and US Law concerning the call is wasted and I will terminate contact ! ! ! http://yourbusiness.azcentral.com/place-lien-against-company-2682.html http://www.digtriad.com/news/article/178031/176/Bank-of-America-Gets-Pad-Locked-After-Homeowner-Forecloses-On-It Imagine this information being made public to the proposed 19 million customers you have all across the United States. You have but one more opportunity to settle with me and this is the first information I will make public.

On 13 March 2013 I finally was able to speak to an individual in the US who was able to understand the English language relating to setting up a new account with HughesNet. I was originally told they would NOT do business with me because I refused to give them my banking information. This in all accounts is against Federal, and PUC Law, they are not allowed to even speak the words. The next thing they attempted to do was charge $5 to send me an invoice for their service they make available on-line. Needless to say after a few quotes of Law to them they backed off from the $5 a month they seemed more than determined to charge me.

On 12 June 2013 I noted the attributes of my account had changed from the original settings agreed to at the time of enrollment. I had agreed to 10gig of access time during the day and UNLIMITED access between the hours of 1am and 9am. The account was changed to 10gig during the day and 10gig between the hours of 2am and 8am which you know makes this account useless for attempting to do much of anything considering nearly every ISP Provider out there has a basic cap on accounts that goes no lower then 250gig which is AT&T where the rest pretty much cap their accounts at 500gig a month. Since 12 June 2013 I have been in contact with HughesNet more times than I have digits to count on and every time I was told the original settings on my account would not be restored, basically they do not have a plan with those settings. I informed them this was not my problem and they were NOT going to make me responsible for a mistake an individual in their company made. I made clear if the position were reversed they would be more than happy to charge me what ever they could get away with having the problem turned to me.

I have had some 3 to 4 calls returned to me from individuals who I could barely understand and were NOT fluent in the English language. Above all they would never answer one question … “Are you going to restore the original settings to my account ? ?” but would always attempt to offer me some pacification to the account amounting to NOTHING acceptable always telling me there are no such setting on my account but could not answer why my account had these exact attributes for the last 2 months. I took to asking the one question as soon as I knew who I was speaking to and continued to ask the same question regardless of what was said to me. Eventually in conversation with the last two people at HughesNet I spoke with would tell me “NO” and I would terminate the call with them. Nothing more was needing to be said if they were not going to restore the original settings to my account agreed upon at the time of enrollment.

I have sent them several mails letting them know I am going to take action against them by first making public knowledge people they have done this to can file a Lien against the company by the individual simply sending them a bill for the lack of service they were and have been robbed of. You are also allowed by Law to charge the Company a reasonable Labor Rate for your time it has taken you to deal with this situation, normally around $65/hr. Note links below …..

http://www.digtriad.com/news/article/178031/176/Bank-of-America-Gets-Pad-Locked-After-Homeowner-Forecloses-On-It

http://yourbusiness.azcentral.com/place-lien-against-company-2682.html

The next thing I allowed them to know was that I had intended to establish over 3K links to this information daily which would eventually put them in the top 5 of every major search engine showing their complaint status first and their business attributes second. Notably they seemed to be concerned at this prospect but not enough to restore the attributes of my account. I made clear to them in mail they could not offer me a Popsicle and attempt to make me think it was a Steak Dinner, just not going to work with me. I also allowed then to know any negative action on my account would be an admission of further guilt on their part for what has taken place on my account. They to this day have not tampered with my account but have not corrected it either. It is now 01 July 2013 and nothing has been done to correct the attributes of my account to what was agreed to at the point of enrollment 13 March 2013.

I can only hope as many people as possible get their hands on this information and not only use it against HughNet but any MAJOR company that has done any individual wrong costing the individual where it should have been the responsibility of the Company to make good.

WOW! What a fiasco. After a year and a half of substandard service, service caps and slower than imaginable speeds, I called to cancel my service as per my agreement under the American Recovery Act. AFTER holding on 3 DIFFERENT 800 numbers for a total time of 2.5 hours, I finally spoke to someone. Upon informing them of my intent to cancel, I was offered a medley of things including tokens for free use, reduced this and that and apologies for the stuck in the mud nature of the service. However, things changed when I maintained my desire to cancel. I was then informed that I was a part of some "power" package that I NEVER agreed to.
I had called in upon receiving the AMA offer after moving out to the country. I had asked and was assured REPEATEDLY that I was not in a contract and would pay no cancellation fee. However, on this call, I was informed that I would owe $160 for cancellation before the expiration of this phantom two year agreement. This is absurd! They had no apologies or answers for this. They also kept towing the company line that a cancellation fee is not removable despite the fact that I was signed up for something that I did not agree with.
I am going to the mat on this one. It isn't about the $160; I could care less. It is about how rural people repeatedly get the shaft on services, treatment and blatant disregard for our rights as consumers. I am tired of various companies believing that your location determines how they can treat you without reprisal. Scorched earth on this, I promise you that. I have the ability and the desire to make sure this doesn't keep happening in my state.

After month of unreliable service HughesNet sent a technician to my home to install a new modem which they mailed (and I was unable to "register") The technician did not install the new modem (HughesNet confirmed that the old modem is still in use) The technician took the mew modem and as of today, 11/26/12 has not returned it to HughesNet. HughesNet has charged my account with $100 for the missing modem. The technician is Jerry Rogers at [protected] and of course does not answer his phone and does not return calls and does not provide proof that he mailed the modem.
There are so many complaints against HughesNet when is someone going to step in and tell them to be honest?”

D Johnson

I just purchased Hughes Net Internet and was so pleased as I dropped Direct TV due to the price of $75.00 and half of the shows I never watched. Hughes Net should be held liable for telling people that their Internet is not unlimited. I am 1 day over the cancellation time and now am bound by them for two years for $50.00 the 6 months and than $60.00 after that. I could not find an
Internet provider in our area . Long story short, I recently lost my husband and was looking for an Internet provider that cares about people. I receive 20GBytes per month and have netflix for $8.00 per month. I am now told after the fact if I watch a movie I am charged $5.00 for a token so I can watch the rest of the movie. I do not know why the Better Business Bureau does not get involved. When they install the equipment they have you sign an installation agreement of 4 pages of fine print. Does the installer have five days to sit with you and go over all the particulars.. For now I will make due, I have no choice. I think you would keep more customers if you were honest. Sincerely, Diane Doyle

Hello, Look I will start by saying that sending this email may help and it may not, I was given this email address and it may not even be any good? I guess we'll find out. I hope it is better than India customer service that cant and wont do anything for you. Since I am sending this email I will start from the beginning. I will start by saying that I am a business owner that has to have Internet service to operate so I chose Hughes net over some others.Well I was pleased to start with cause I actually talked with an American that could understand English and he gave me a good deal that turned out to be true with no hidden charges. Well I cant say all that about the company that installed the service the installer was suppose to show up between 9am and 12 noon well he called numerous times tell us he was running late no problem until his lat call at like 7PM and he finally showed up at 830PM and finished at almost midnight? He acted like he didn't know what he was doing oh might have had something to do with the alcohol I smelled on his breath? I didn't say anything because like I said I have to have Internet so I overlooked that. I even didn't say anything to tech line when I called in 2 days later because the service dropped to dial up and found that the dish was not pointed exactly where it needed to be and was not tightened up like it should have been again must have had something to do with the alcohol? Any way after I rectified the issue the system was fine for all this time up until just recently when I was notified that there was the new GEN4 sat out and was asked buy INDIA if I wanted to upgrade and I asked did I have to and I was told no but that if I did all these magical things would happen well of coarse I asked what the charge would be and I was told nothing 0 except for the service plan so I said pk lets do it. Well the same drunk came out and installed the hardware this time didn't smell the alcohol so he finished everything was cool liked the speed everything the problem came today when I saw that Hughes net took over 300.00 out of my account that I did not even authorized and was not told about. So I called customer service this evening to be rudely told I was told about the charges and that I would have to live with it. Well I still need Internet service for my business but i don't have to except anything. I tried to explain to the guy that we jut paid our service up almost 240.00 and I expected that Hughes net could help with giving me some kind of compensation for just paying for an old plan and upgrading my plan to even be a customer with hughesnet even longer. But know who ever the customer service rep was I spoke to would rather me to cancel the service and get out of a contract and get 200.00 back any way. So I tried to explain to him that I would be OK as long a I could get a credit for the 199.00 I was charged back and we could keep trucking but after the way the guy treated me all I want to do is cancel period. I really hope this is not the way hughesnet takes care of their customers. So if this is a good contact address please look at the concept of giving me a credit for the installation when I was told it would be free and the installer even said it was free? If not I am just going to cancel and send back the hardware back and we will call it a day and I will just have learned a lesson about Hughes net and I will definitely tell everyone they better stay away. Please respond back soon our account # is DSS9833477

Thank You

James Meadows

On Sept 7th 2012 I cancelled my Hughes net service after putting up with their useless service for two years, I recieved a confirmation email of my cancellation stating my service would be discontinued at the end of the current billing period which was Sept 28th 2012. On Sept 28th they charged my account an additional month and said the would refund the money they took from my account. After two weeks they managed to send the box to return their crappy equipment but I still havent recieved a refund

First of all I will say DON'T pay attention to those commercials from Hughesnet. They are all lies.
I signed up about 4 months ago. The first month I had a fairly good connection and great speed. Did not notice any slow downs or interuptions in service. But then the real fun started during the second month.
Once I started my second month; my actual speed slowed way down. I would even see it drop below 15kb/sec during downloads, and on the very rare occasion it would jump over 50 but suddenly drop back again. The few times I talked to "Tech Support" during that month; both times I was told that all my problems were caused by my router; that I needed to replace it. One guy even told me that he had to reset his router everyday and that I should too. Of course, before you get to these out-sourced techies, you have to listen to their insane phone message "Is there a tree blocking the antenea?" Oh. My. God. You are correct, a tree has magically grown tall enough in 3 months to block your antenea...thanks for all the help.
Due to circumstances, I will most likely need to move. I wear a brace on my ankle (Doctor's orders) and all I am reading about is people having to pay $400 to have their crap equipment removed or pay another $100 to have someone come out and take it down just to give to you and mail it back to them.
Can any one suggest anything I Can do.

After a few months of marginal internet access, service was completely lost. At first, it could be restored by spending hours on the phone to HughesNet customer service, but ultimately it was irretrievably lost. HughesNet finally decided their equipment was faulty and offered to make repairs TO THEIR EQUIPMENT at a cost to me of $150. I cancelled and was faced with a $355 early termination fee. Two days after cancelling they called and offered a free service call and three weeks credit, but it was too late as I had signed up with another service provider. After weeks of attempting to negotiate a settlement, I reluctantly paid the $355. Customer service is in the Philippines, difficult to understand, and can only read from a script.
DO NOT UNDER ANY CIRCUMSTANCES SIGN UP FOR HUGHENET SERVICES - YOU WILL REGRET IT!

We have had Hughes No Net for 10 years. We moved to a rural area 30 miles North of Kansas City and the phone service was real bad so we saw a Hughes No Net commercial and decided to give them a shot. Worst mistake you could possibly make. Speeds were pathetic from the get go. Takes time to shoot a signal down from 15 miles in space. Customer service is in INDIA. Try talking to a INDIAN that speaks english about like my 15 year old donkey. If you like 30 to 45 minute waits on customer service calls and then you get cut off...welcome to Hughes No Net. Last month I called Hughes No Net and told them to kiss my ### and cancelled service. I was never so happy to be rid of a totally "worthless" company. Hughes No Net is a pathetic excuse for a company. From top to bottom...Hughes No Net sucks. Read their customer ratings. 83% of their customers rate them 1 star out of 5. That is pitiful. Please...don't fall for the flashy Hughes No Net commercials. They are bogus just like Hughes No Net. Avoid them at all cost. Hughes NO Net SUCKS !

I am very bothered by there false advertising. Every time there ad comes on TV. I had there service and it was slow and very bad and there customer service is poor also. I do not think they should be able to advertise that they are the fastest and it is free to install. They charged me and it was just the slowest internet I have ever had.