Hyundai
Reviews and Complaints

Hyundai Heavy Industries Limited is the Kuwait Oil Company's Contractor for NTF,STF & MAA Crude Export Project at Ahmadi, Kuwait. HHI is a Korian Co., but has many nationalities as their staff at here. They are recruiting staffs from India, Philippines, Thailand, Srilanka like many countries. As the project is going to finish they are harassing the employees a lot by forcing them to work up to 12 hr. (10hr.compulsory with out Overtime-as per their contract + 2hr(with 1.25% OT) (6am to 6pm) to 17hr.(6am-11pm). The food and accommodation providing for the other countries people is very bad than that of Koreans facility. While they are wearing good Jacket in this heavy cold season, due to some managerial interfere they are not ready to provide the same to others who is working in site/field(QCs & Commissioning team), even though already issued and advised to distribute.

They are very much forcing the employees to work 15-17hr per day and also all the seven days of the week. In Holy Ramadan Period also they were disturbed the employees a lot by changing the duty time by noticing and verbal for more than 5 or7 time; and they did not provided the declared & noticed half day(6am to 3pm) (14th October, 2007 Sunday) and forced us to work without OT.

Now they are already informed to KOC, the 1st January and 10th January (National holidays) as working day by their letter no HK-2644 dated 23-12-07, but not yet noticed for the staffs.

Koreans are very much harassing the other country people specially Indians. They are forcefully keeping the passports as soon as receiving their staffs at Kuwait.

Please do for our favor.

I find it rather disturbing to write to you again about the irresponsible attitude you exhibit towards your customers. Earlier I had written to you about the unsatisfactory service at your showroom (vide my letter dated 12/11/2007) I have received an auto generated reply from you that you have received my letter and also a call from your Delhi Office. I have also received a casual enquiry call from your local service centre in this regard but after that I believe the progress on this issue has been stalled from your side deliberately. I am entitled to demand a reply from you as to what action you have taken on my complaint.

Kindly revert back to me at the earliest in this regard or I shall be constrained to take the matter to the relevant consumer forums.

Dear sir ,
Inorder to get concession in excise duty for the cars ment for disableds, I have applied for manufacturer's certificate from Hyundai Motors India Limited through M/s Kothari Hyundai Pune(Car Dealer). After enclosing the necessarymedical certificate etc(Annexure-II) the same was sent to HMIL through said dealer in June 2007. But uptill now no communication is being made from the dealer or HMIL.They are not even taking my calls.As I have submitted the original documents I am stuck up .
Kindly look in to the matter let me know the satus of my manufacturer's certificate.
Thanking you .
With regards.
Yours sincerely
Sanjay M Pangavhane

On January 28, while driving home from a friends house, I heard a "pop" from the bottom of my car and then lost compression in my engine. The car was struggling to idol. I limped the vehicle home, at high rpm and parked it in the driveway. Later that night, I decided to look at what might be the problem. I started the vehicle and noticed plumes of exhaust pouring out of the passenger's side front door. I raised the car with my floor jack and noticed an approximate 7 inch gash in the side of the exhaust.

I had the car towed to a local garage and they stated the vehicle had two catalyic converters for California exhaust ratings. Go figure, Hyundai shipped the car to the wrong coast! Missed by three entire time zones sport. They could not work on the vehicle because it needed to be set to specifications using Hyundai equipment and IT SHOULD BE COVERED UNDER THE WARRANTY. The vehicle was two years old and had under 40,000 miles. I had it towed to a local dealership and was not getting anywhere. I needed the vehicle fixed and was not getting a response except that they replaced an idle sensor that was not done on a previous recall (for free, must have been cheap to do). I had the vehicle towed to where it was purchased and they checked it in for repairs.

The following day they requested I pay them a visit. They immediately claimed that I had struck an object while driving and that this should be reported to my insurance. I firmly disagreed and given my deductible, decided to pay out of pocket and also avoid possible insurance fraud. There is only one possible way I could have struck something in the road and not have the front spoiler damaged; I would have had to run over something and have it shot from the tire into the side of the exhaust pipe. I figure it could happen, but the chances are quite remote.

It cost approximately $2,500 to repair the exhaust. It was mainly due to the dual catalytic converters having to be replaced.

Fourteen months later, I received a recall notice stating that the type of exhaust I have in my car could explode and send metal fragments throughout the exhaust and destroy it. I petitioned to have my money refunded from the Hyundai Corporation headquartered in California. They declared since the initial report stated that I hit something, I was not eligible for a refund. They completely ignored the fact that they manufactured a defective part and put it in these vehicles and did not consider that this could have been the problem.

Guess you get what you pay for. I love my Hyundai and the only other things that have gone wrong over the seven years is that the cigarette lighter doesn't work, the ashtray light burned out, the crank sensor malfunctioned, the driver's side window is misaligned and the passenger's side rear power door lock does not work.

I did find a good use for my warranty. I used it to light a fire in my fireplace. Unbelievably, it worked fine.

I am writing this letter to bring to your notice the agony suffered by me for getting my Car [No.AP9AZ3716] serviced at your Kun Hyundai Showroom. This car is my second car and I already owned a Car of the same model. Satisfied fully with the performance of my earlier car I bought the present car. While my earlier vehicle ran for 70,000Kms in 3years and I have spent less than Rs.10,000/- for its servicing and maintenance. The second car however ran for just 11,899Kms and started experiencing problems. I gave it for servicing at your Kun Hyundai Showroom. Your staff told me that there was an exhaust problem and replaced it. The charges for the same amounted to Rs.6341/-.

On the same day I received a call from your showroom asking whether the car in warranty. When I replied in the negative, I was told there was white smoking coming from the car and the car needs to undergo overhauling. For this they informed that the charges would be Rs.45,000/- On further talks with your staff, I was given a concession of Rs.7,500/- only.

Utterly dissatisfied with the service, I have taken car from Kun Hyundai workshop and gave it for servicing and repairing at Talwar Hyundai [where my earlier car also was serviced] the whole check up and repairs costed only Rs.14,772/- only.

A satisfying experience with the performance of my first car made me confident that I would not need a 3year extended warranty. Would this faith in Hyundai amount to negligence? I wonder if I was sold a car with manufacturing defects as my exhaust revealed a problem at such an early stage. Also the moment your staff came to know my car was not in warranty, they quoted me a hefty sum of Rs.45,000/- and again when I put some pressure they reduced it by Rs.7,500/-. I suspect a foul play in this. Shelling out [6,341+45,000] for a car that ran for just 11,900Kms is ridiculous. Its more than a month & half since this episode and I have not experienced any further problem for the car so far. I gave sufficient time in case further problems developed with the car.

I N Venkata Ramana writing this letter to bring to your notice the agony suffered by me for getting my Car [No.AP9AZ3716] serviced at your Kun Hyundai Showroom. This car is my second car and I already owned a Car of the same model. Satisfied fully with the performance of my earlier car I bought the present car. While my earlier vehicle ran for 70,000Kms in 3years and I have spent less than Rs.10,000/- for its servicing and maintenance. The second car however ran for just 11,899Kms and started experiencing problems. I gave it for servicing at your Kun Hyundai Showroom. Your staff told me that there was an exhaust problem and replaced it. The charges for the same amounted to Rs.6341/-.
My points to be considered for appropriate action:

1) If the diagnosis of the car shows that the engine requires overhauling (confined by both the workshops)

• I believe this is the reason why exhaust got damaged and broken at less than 12,000Kms

• I believe there was a manufacturing problem lending to this and white smoke coming

2) Nobody identified in the last two years that there was a problem with the engine

• I fail to believe that present problems appear only immediately after warranty expired.
(All the two years the vehicles was serviced under Kun Hyundai’s supervision and guidance)

3) Incase there was a defect in manufacturing itself how come two different workshops of the company

• Give different quotes for its same repairs?

• How come they offered to give a huge discount of Rs.7,500/-?

The above situations make me feel that I have been taken for a ride. It is misleading of the management to harass the customers by charging them for no fault of theirs. I am in fact advising people not to buy a Hyundai Car lest they also suffer a similar plight.

4) I have expressed my agony to you and in good faith. I would expect the company to rectify their approach towards the customers

• I also expect the company to reimburse my expenses.
and
• If what I believe is true that and if the company agrees that it was a manufacturing defect then replace the engine with no cost to me.

I expect a prompt response from the management in this regard. Otherwise I shall be constrained to draw the attention of other forums towards this matter.

On the same day I received a call from your showroom asking whether the car in warranty. When I replied in the negative, I was told there was white smoking coming from the car and the car needs to undergo overhauling. For this they informed that the charges would be Rs.45,000/- On further talks with your staff, I was given a concession of Rs.7,500/- only.

Utterly dissatisfied with the service, I have taken car from Kun Hyundai workshop and gave it for servicing and repairing at Talwar Hyundai [where my earlier car also was serviced] the whole check up and repairs costed only Rs.14,772/- only.

A satisfying experience with the performance of my first car made me confident that I would not need a 3year extended warranty. Would this faith in Hyundai amount to negligence? I wonder if I was sold a car with manufacturing defects as my exhaust revealed a problem at such an early stage. Also the moment your staff came to know my car was not in warranty, they quoted me a hefty sum of Rs.45,000/- and again when I put some pressure they reduced it by Rs.7,500/-. I suspect a foul play in this. Shelling out [6,341+45,000] for a car that ran for just 11,900Kms is ridiculous. Its more than a month & half since this episode and I have not experienced any further problem for the car so far. I gave sufficient time in case further problems developed with the car.

During this rainy season i found that the co-passenger floor of my Santro Xing XG (purchased on Nov 2004) was filled with water. I showed it to authorized showroom (DSC, Hyundai Chennai, India) and they told me that it is the problem of blockage in cowl tab. Next day i was handed over my car with huge bill. After two days i found that the problem was still there. This time i went with the repeat complaint. The workshop people kept my car for seven days. They said they cleaned everything this time and did not charge me anything. But while working they broke my windscreen. They replaced it but i suspect that it is a used windscreen of some other car. Now after a month i observed that the problem of water leakage is still there. This time i also observed that the speedometer had stopped working from point when i handed my car last time to the workshop. Its just that i do not use my car much that i did not observe it immediately. Any advice ?

I bought my Santro 2 years back and it is in third year of its running. Though the ride has always been comfortable, there 's a huge concern that I have with my car.

Concern : Issue with Alternator
What happens : The car stops charging battery due to faulty Alternator and comes to a halt.
How Often : This has happened thrice (or probably four times) in 2.5 years of buying the car.
It happened first time in first year of operation, second in second year and third at start of third year
Impact: I was stranded at 10PM on a road where I had no support
Car ceased while travelling during one of very big family functions causing me embarassment
Car ceased while I had gone for an exam to far off place.
Car gave problems in ignition while I was out of station(in chandigarh) for a meeting and marriage

This could be manufacturing defect or Improper repairs. I have lost my faith in my car although I have always been getting it properly serviced on time which can be checked from Samara Hyundai workshop's inventory. With such an uncertainity, how can one plan any travel on car.

I have been talking to workshop people at Samara and they have been repairing it all the time. It does cost me a lot of time when i have to give my car for repairs for half a day.

Although I have just written to Hyundai a week ago, but they seem to be not email savvy...No Response as sucb till date..!

On September 13th I was in a very serious car wreck. My husband and I decided that we wanted to puechase a Hyandai. We went to tjhe Floremce KY dealership. The sales person only showed us two vehicles . It's not like they were busy . We counted 12 salesmen just standing around. Any way we had the car for 2 days and the check engine light came on. So I hade to take the car back to the dealershipo to be looked at. We live in Rising Sun IN so I was not happy that I had to return one again. Then the salesman calls a few days later and I have to drive all the way back over there to get the vehicle inspected. Our 30 day tag expires on the 23rd. My husband called the dealership and they said to come on over and they would give us another 30 day tag. So once again I drove over to pick up the thirty day tag. When I asked to speak to a manager a men came out he called someone and they said that they mailed the paper work to the Licsence branch that day. Now remember our tag ran out the same day. I think this entire ordeal went very badly. If we would have purchased a new 20 thousand dollar car we would have been treated alot better. If there was a way for us to get out of the loan and return the car and get our down payment back we would. We are very puzzled as to why this was such a bad communication. We will never buy from this dealer ship again. We weren't even offered any type of compensation for all of their bungles. Why did we have to make so many trips to purchase the car. Once again we feel that if we were purchasing anew car we would have been treated better. Now all we want is to get rid of the car. We are so fed up with them. I have worked in customer service foe 25 years, I know how it works. Now we are waiting patiently to see how this plays out. If I had the money I would just give the car back and say forget it. I can't understand that when a customer returns three and four times why the problems weren't fixed the first time. Why did no one try to make us as customers satisfied when we left. We don't even want the car now!

Sir/Madam,

I had given my Santro Xing (MH-01-PA-5067) for servicing at Jaybharat Workshop in Chembur.
It was 20,000km service and all the previous car servicing were done at Jaybharat workshop in Chembur itself.
The car was delivered to my house in the late evening. Once taken the delivery i noticed the following :

1 ) My car tyre was punctured.
I took the car to the nearest Tyre shop to get the puncture repaired. On checking the stephny Tyre, i observed that the original tyre was missing and instead a completely worn-out tyre was present.

2)Also, there were insects crawling out of the draft of the AC.

On calling up the service center, nothing was done about it.
Instead of finding out a solution for this, i was told that its not their responsibility and they cant offer any solution.

This is the most pathetic customer service that any one could ever provide.

I hope u take my complaint into consideration and also hoping that strict action will be taken.

My husband and I took our 2002 Sonata in for an alignment at Kerry Hyundai of Florence, KY last Monday because the car was pulling to the left. We were called on Monday afternoon and told that the Knuckle arm in the front was bent and needed to be replaced. We gave the OK for that to be done. On Tuesday, when we picked up the car, we paid $868.88 for parts and labor and the alignment. AS we drove the car home, we found that it was still pulling to the left, but the service department was now closed. My husband called on Wednesday and talked to the service manager who told us that the car was aligned, so we must just need new tires. He never offered for us to bring it back to be checked out. On Wednesday, I took the car to get new tires as was suggested. After they put on the new tires and were checking the alignment, they found that the car was not in alignment. He showed me the spec sheet and everything. Needless to say, I was not very happy. On Friday, our earliest opportunity to do so, my husband and I returned to Kerry to see the service manage.r. He was not in and neither was his superior. We asked to see the spec sheet for the alignment which they said was performed. No spec sheet could be found which leads me to believe that no alignment was performed, but it was stated on our receipt that it was done and we were charged for it. To me, that constitutes fraud. I have already contacted my credit card company to dispute the charge and I wanted to file a complaint with the Better Business Bureau, but Kerry is not registered with them. I called the Service Manager at 8:00 this morning and am waiting for him to return my call. I am very upset with this shoddy service. I feel that we were totally taken advantage of. Not only were we charged for an alignment that we didn’t get, but I have also wasted a great amount of time getting tires that we didn’t need because that was our supposedly reputable dealer’s suggestion. We have had to use our time and our gas to try to track down a service manager which we haven’t been able to do. And now I need to take it back to the tire dealer to get it aligned properly because he did not want to touch it until we checked it out with Kerry. I am hoping to get a full refund for the bogus alignment and for the time and trouble and aggravation that we have had to endure. I do not have the time to be making these calls and emails and time to run around trying to get service that was supposedly performed. Fraud like this should not have to be dealt with by a customer.

Peggy Lorenz

This is a copy of email I sent to Hyundai Motor India. Read and beware!

From: Baljeet Singh
Flat No – 403, Plot No-13
Geeta Towers Appartments
Kirlampudi Layout
Visakhapatnam – 530017 (A.P)

To:

Customer Care Service
Hyundai Motors India Ltd.

Sub: Problem with Santro Xing 2004 Model (AP31AF-6814).

Sir,

This has reference to my earlier e-mails dated 08/09/07 and 11/09/07 regarding the subject matter.

M/s Sri Jayalalakshmi Automotives Pvt Ltd delivered my car on 10/09/07 after attending corrosion related problems. On 11/09/07, I observed that speedometer and AC were not in working condition. Again I had to go at servicing center and got repaired. This is very bad on their part that after keeping my car from 05/09/07 to 10/09/07 (Total 6 days) total check ups were not done properly.

In addition to above problems, as mentioned earlier, the bill charged for corrosion related repairs is very high. This is beyond my imagination. How a 3 years old car can have so many problems, if at all there is problem why same was not highlighted to me on 19/05/07 (Car was given for servicing). The details of servicing apart from first 3 free servicing carried out are given below:

Antirust treatment on 09-07-2004 (Rs.2700/- with 5 years warranty)
Paid servicing on 09-07-2006 (Rs.1794/-)
Paid servicing on 19/05/07 (Rs.2104/-) – Carried out 3 months before this repairs.
Rear left side glass strip repairs and door latch repairs – Rs.600
Corrosion related repairs on 10-09-2007 (Rs.12,615/-)

Total Expenditure in last 3 years – Rs.19813 (Rupees nineteen thousand eight hundred thirteen only).

From the above expenditure details, I can see that there is no point in buying Hyundai make cars. There is something wrong in your system - either quality of the product is poor or servicing person is cheating the customers.

After writing two mails, it is good that at least somebody from your office contacted. Simply contacting is not enough, you need to resolve the issues.

Last two days they (M/s Sri Jayalalakshmi Automatives Pvt Ltd) contacted us, instead of resolving the issues they were asking us to sign customer satisfaction form. They were arguing over phone that we may be new to Vizag and not aware of corrosion problems near the beach. We replied that we are staying in Vizag for last 16 years and know very well about Vizag. I want to bring to your notice that my earlier car was from M/s Maruti and we were staying in the same place but never faced so much corrosion problem with that model. That car I was driving for 7 years and never paid this much high for maintenance even at the end of 7th year.

I am expecting from you that please go into details of this problem. If required depute your technical persons and analyze the problem. In case servicing persons are charging more same needs to be corrected at the earliest.

Kindly take up my issue seriously and resolve the same at the earliest. Other wise I will be left with no other option but to take up next appropriate step.

Thanking you,

Yours faithfully

Baljeet Singh
Manager – Production
Hindustan Petroleum Corporation Ltd
Visakh Refinery, Visakhapatnam

Residence phone: [protected]
Mobile: [protected]
Mobile: [protected]

E-mail: [protected]@hpcl.co.in
[protected]@yahoo.co.in

I am planning to buy New Hyundai Getz1.1 GVS at Indore but the dealer is quoting Rs11,5oo/- approx. more than the price quoted by the company on net ex showroom at indore. The local dealer manager denise this and says that the prices mentioned on the website of hyundai company are not properly calculated and hence they will not change their quote. I feel that the local dealer is openly cheating the customers, beware!

I bought verna car in egypt from its ghabbour agent in rgypt and after issuing the license of the car I found many defects in the car as it is forbidden to drive car without numbers. And then I went to ghabbour service and they dealt me very badly & in coolness at that time I observed only 2 defects the first is the direction circle not at the center but it has been fixed at the right side somehow& the second is: I heard sound in dipriaj with shaking, they made the direction's circle at the center and they did nothing for the second complaint.

I went there for next time as I felt the sound is raised with shake in it& I found the fender of the front is not equal from both sides, I found the floor of the car is like waves not plane & the console (The part which is under the handbrake is not one part but it is like the puzzle fixed as 2 parts)& the car while im driving comes (Sloped) to the right side.

And when I went to ghabbour hyundai service they said after long time of waiting you have to come on sunday as you have to leave the car for 2 days to fix it up but this after very big clash with the engineer there as he was treating me very badly and he left me to stay for about 3 hours and then he said all this.

I went on sunday they didn't fix all the defects specially the sound& the shake of depriaj & the part which is under the handbrake and they told come on next sunday to fix it and come on monday to continue.

Note: when I required to appeal to the manager some one came and in a very cold way said you have issued the license of the car so you wouldn't take one instead of it so if you want to make a file in the police station you will wait for years because we are in egypt and then he said I will change all these defects but as I said they did nothing.

I paid money to buy this car it is not a toy please cooperate with me to solve it. It is my right despite of any thing to take another car. It is a new car and it includes all these defects how come! The guy who talked with me there told me that the employee who let such car full of defects to exit out of the factory would be fired.

Everyone beware!

I had given service of my car 'santro xing' in HMP guindy chennai. The service did by them was found to be very poor.
Car has been scratched at several places. Am not getting any response with them, when I tried to call them. Such a poor service they are offering. Take Care...

I recently purchased my second vehicle from Randall Noe Hyundai and while the sales experience and negotiations went very well, the finance experience left a lot to be desired. When a customer has finished with the sales negotiations you should not have to negotiate with the finance department. (I already had my own financing). All I expect to happen is to sign the paperwork. Instead we played the shell game of either you use our financing or you lose the Hyundai rebates. OK, I'll go with your financing, then we had to play the interest rate game. We played that game to the point that the salesmen and sales manager had to come get me from the parking lot because I was leaving. Now I can live with all off that, it's part of the game (That is what gives car salesmen a bad name) but the straw that broke the camels back was the trade-in pay off process!

Randall Noe finance did not pay off my trade-in properly which resulted in me being embarrassed and harassed by my banks finance department for being late. I had to finish paying off a car I no longer owned. To get the bank off of my back, I had to finish paying off the loan. I had contacted Randall Noe with my issue and concern and to this moment I still have heard back. I purchased my car on 8/21/07. It's not the $59.75 at issue here, but the lack of customer support. A business is not built upon one times sales, but upon Total Customer Satisfaction and word of mouth.

Never again...

I had given my car Santro DL3CP5157 for servicing to Himgiri Hyundai Service Station on 6th of Sep07.The car was picked up by Driver of Hiumgiri Hyundai and adviser spoke to me regarding problem in the car. He promised that vehicle will be delivered by 5PM.When it became 8 in the evening, I inquired about the status of the car. Very flatly I was told it will not come today. You will get it tomorrow. At 840 in the evening Ms Sucheta called up and told me that morning 8 AM I will have vehicle at my home for use tomorrow and will get your car during the day time.Mr. Rajiv Sharma had confirmed that vehicle will reach at my residence at 8AM.No car came till this time. Now I have been told by their GM Mr. Krishan that he will reach office and see.

This has happened second time.During my last service in the month of feb also lot of problems were faced.I was not ready to give the vehicle this time for servicing but continuously for 3 days Ms Richa insisted me to give this chance and will give best services.

The Himgiri Hundai is the worse hyundai service station and always fool the customers!

I bought a car last week for cash from Hyundai Cresta and was specifically told that the car had never been in an accident. I paid cash for the car, and the next day, when the car was being inspected for insurance purposes we discovered the body filler and I was told that the car had definitely been in an accident. My partner took the car back immediately, and they agreed to return the money. I was however disgusted by the attitude of the Used Vehicle Manager, P Robertson, who had obviously willingly lied to em about the status of the car.

How many other car buyers, especially women, are they doing this to, I wonder?

Re: Hyundai Service Station

With great frustration & deeply annoyed by HYUNDAI authorized service station, I want to acknowledge following complain I written to Hyundai India pvt. ltd. to every person who want to purchase Hyundai car or already purchased. I have faced several serious problem since 3 years after taking santro from NAVJIVAN MOTORS, SURAT. As I had earlier complained on (Saturday, October 29, 2005 2:50 PM) regarding silencer replacement & that problem solved after your intervention as dealer completely reluctant to do so & for your kind knowledge silencer replaced by your authorized dealer was duplicate which is a serious crime from dealer side as well as your side because dealer in fact representing you only.Whether any customer can expect so daring by a dealer that a so vital as well visible part of car replaced will be duplicate. This is to be noted very seriously as it representing your culture & workmanship which a cheater only can do. I am having photograph & receipt of all wrong doings.This was rectified later on by my alertness. Now I would like to tell you second story.

Front wheels of my car was getting very hot after running a little distance & pick up was worst. I reported this problem during every last 4 servicing in last 3 years but everything got in vain & they have rectified nothing. My car was getting hot as before servicing. I am living 100 Km away from Navjivan, Surat & for servicing only I used to visit this dealer as is costs me Rs 1000/- in single trip petrol expenditure. During the above period my car was either under warranty or extended warranty. I lost interest in my car completely as the dealer have make up wrong theory in mind that it will be never corrected. But for the God sake this problem was rectified by simply replacing a brake master cylinder by analyzing a low level mechanic in the same service center who never had given little attention to this chronic problem but this this time they charged hefty. This definitely shows your lack of sincerity to your customer & product you are selling in the indian market.

From that day till date I am following this complain daily either through your customer service personnel sitting at [protected] along with the dealer but not a single action initiated from your end to arrest my complain & give me back the monetary loss as well as mental agony I suffered in the last 3 years. Every time your customer service personnel told that complain in under progress & forwarding the case again on high priority basis. At the same time dealer told that they have sent the letter to Hyundai for reimbursing. But so far no one has informed me about conclusion you have taken.

But today I had given last date to address my problem as required by your customer service personnel Mr. Sandeep Power & after lot of following up to him, He informed that dealer informed him that they will not compensate the bill as required by me.As I am accepting this is a final decision taken by your company because no one is there in your company to address the customer grievances. You people has left everything to your dealer whether they are tarnishing your image & committing wrong with this customer. Now onwards I am free to take all necessary action which includes publicizing the above incident to print as well as digital medi, reporting to different websites as well as in government consumer protection sites apart from filing litigation against HMIL in Indian court of law.

As I do not have phone nos. of your top management so far & hence I am unable to communicate with them.I will not be responsible for any loss occurred to HMIL due to this fact finding & work culture about your company & acknowledging to Indian public about the reality of HMIL so that other people will not be trapped in myth after seeing nice ads by your company. I have given you sufficient times of more that one & half month to address this tiny problem.

No phone calls from the dealer will be entertained. Only original Hyundai management representative phone calls will be entertained here after for any further clarification. My department may also follow up this case because I am government official.

NAVIN KUMAR