IC System
Reviews and Complaints

On July 5th, I had emergency surgery. That same day, while coming out of anesthesia, I made the mistake of making my house payment, but unfortunately to the wrong account. I used my banks bill pay option, and the account I erroneously selected was an account of my husbands, to which my name is not attached. When I contacted my bank, I asked if there was anything I could do. I was referred to the credit card company, and it referred me to a collection agency - IC Systems. I have tried to explain my situation - I was drowsy from medications and only wanted part of my payment back so I could make my house payment. My husband did not know he had been sent to collections by the credit card agency because it still kept billing us. Trisha - the CSR passed me on to her supervisor Mason, who within 30 seconds said, "There is nothing we can do". I then asked to speak to his supervisor Tim. I have left Tim several voice mail messages, to which I have not received any response. I just called again today 7/18/11 - only to get transferred to Mason, again! And again he said that there was nothing IC Systems would do. According to Federal law, I asked them to never contact my husband again and to consider the account paid in full. I will also send a letter in writing, certified mail, so when my husband is contacted again, we can sue for $1, 000 (each time). I have never worked with such horrible people before. John Erickson, president and CEO and Barb Erickson, Chairman of the Board, should be embarrassed at the horrific quality of employees they have.

IC Systems have been calling me a few times a day for the last month. When I did pick up the phone last week, and spoke to someone (Amanda), she explained the reason for the call. Amanda demanded payment on the spot. I told her that I did not have the money at the time and that I will pay my bill with Sprint. She said that was not good enough. She asked me what did I have in my possession that I can sell to pay my bill. She also said that I can donate my plasma (Blood) and get $200.00 for it. At this point I was getting very agitated. I told her that my first obligation was to my mortgage company, she did not want to listen from that point on and keep talking over me. Today I picked up the phone. A gentleman was on the line. I thought he was a gentleman, he explained the reason for the call just like Amanda. I told him the something that I told Amanda, he did not want to listen to what I had to say. In fact he said what bills can you stop paying to pay this outstanding bill with sprint. He also said that I have a new cell phone carrier, and that I should have paid them first, that is true. That is none of their business. They have crossed the line. I had to take a couple of minutes to calm down. I understand that bills have to get paid, but going about it in this matter is not the way. I told my mortgage company that I am having financial difficulty and they understood, and I owe them more than sprint, and they don't call to harass me like IC Systems.

I called Ic systems debt collection agency and paid off a medical bill for my youngest daughter and when i asked the lady i was speaking to on the phone if i had anything else in there system for me or my children she had told me that i have another bill for $50.00 and when I asked her if she could send me a letter so I could mail back a payment or call in the payment she told me that i would have to request a letter because they sent out a letter to me back in 2008 and I remember when i got the letter they put the letter to my daugher and when the called they called for her my daughter is now 4 years old. My husband and I told them that if they could send out a correct letter addressed to us or to the parents of my daughters name then we would pay it. She told me that we would have to request another letter and when i told her that we have since moved from the address that the last letter that was sent to there office in 2008 she refused to send one out is there anything that I can do to make sure that this does not effect my daughters credit, and is it even legal to put a collection letter addessed to someone under the age of 18 years of age. Also i though that collections have to send out another letter if you ask them to another address. I am just glad that they stoped calling me for now.

We used IC Systems to help us collect outstanding dept. and the people were rude and obnoxious to our customers. We were told one thing and they delivered another or did not deliver at all. Their systems are antiquated and they lied to our customers. In dealing with customers who don't pay their bills you are beter off working with them then turning them over to a collection agency. It is a short term gain that has long term ramifications. I would never use them again and would suggest to other companies to steer clear.

In the numerous dealings I have had with IC Systems Collections I have been belittled, told to do what I was told, told that if I paid my bills then I wouldn't be having these problems, been hung up on when trying to give information. I have asked for a statement and was told they don't mail any out and I recieved the first letter so should have been smart enough to keep it for the address and that for me to get a pen and paper and they would give it to me again and not to lose it this time. I tryed to make payment on their website and called the next two days to verify that they got the payment and was told they had. Then a month later was told they never got the payment because I didn't know how to enter the correct information. One person told me that I entered a closed account and the next told me it was returned NSF. When I tryed to look it up at my bank the person from IC System told me that they new it was not paid because they said so and hung up on me. Rude people in a low budget operation. Companies beware!

I.C. System are calling about debt to Excel Immediate Medical Care. Excel Medical Care has never had me as a patient. In addition, there is no legal person at the above address named Betty Hargrove. This is not my legal name which I have told them.
Why would I pay for medical charges which I did not incurred.

Sincerely

Betty Meinecke

[protected]-1-79

Sometime in March I received a phone call from Bay Area Credit Service, LLC, located in Antioch CA, 94509. I was told that I owed AT&T $158, and asked if I still lived at( some address) in Overland Park, Kansas. Now I know where Overland Park is, but I have never lived there. I explained all this but the only response I got was that I owed this money and that in order to contest it I would have to provide a lot of identifying information. I requested something in writing, and the man kept asking for more identification data. At this point I told him to send me something in writing.
Several weeks later I received a packet consisting primarily of demands for more information, including SSN, passport number, driver's license number, etc. After a brief conversation with a friend of mine who is a lawyer here in Virginia, who told me that this could be an ID theft scam, I decided that I would provide some information, such as utility bills, but not financial data.
I was working on that, but got distracted by the demands of my new job and didn't finish it. On June 12 I got a phone call from IC Systems, saying that I now owed about $1800, and the man (Justin) suggested I might want to pay part now and set up a payment scheme for the remainder. I told him I am not going to pay a bill that is not legally mine. He also said I had given the previous caller (Bay Area Credit Service, I assume) a false phone number (which is a blatant lie), which was the reason for them not contacting me sooner. Then he hung up on me, after threatening to inform various credit rating companies.
I called back at the number he had given me and spoke with a woman who basically reiterated what Justin had told me, and was not interested in telling me anything other than I owed the money and they were going to collect it (she didn't say how), and inform the credit rating people. She also said "My company is a highly reputable firm" before she hung up.
A search of the BBB in St Paul, using IC Systems, did not return any information for that company. I found a web site using Bing, and found roughly 20 strongly worded complaints about the way they do business.

A BBB search for Bay Area Credit Service, LLC, zip code 94509 resulted in a “no results” message, as did a search for the same firm in California.

Does anyone have any ideas about how to get these people to admit they're wrong, and stop the harassment?

ok...so ive got a phone call from ic systems inc saying i owed about $200 to a company. that theyve sent me a letter explaining. well 2wks go by, never got the letter. they call again saying well we sent the letter you need to pay. well i never got a letter. they have called at least 4 times last month...i finally got a letter today. in it is a website to pay my bill www.yourpayment.com i TRIED to pay my bill...but it said the website was invalid! i cant pay the bill, if the site is invalid. i have very limited time to use on the phone, so paying over the phone is not an option. and i do not have checks to send threw the mail. the only way i can pay is with my visa card. plz try to get this bogus website fixed so i can pay this bill. im very nervous to pay online now too, since the site is down...if it does get fixed...how will i know its actually ic systems and not a scammer? never thought a bill collector would make it so complicated to collect thier money! thats f*ck*ed up! fix this problem immediately! extrmely dissatisfied :(

During college I lived in 3 different apartments. I left in good standing, getting a deposit refund from each apartment at the end of my lease. In June 2007, after moving to Las Vegas from Michigan, I began getting collection phone calls from IC Systems. I was genuinely concerned to begin with, and I decided to contact my previous residences. All complexes informed me i owed nothing. Well, the calls kept coming, and to my surprise they were for each complex i lived at and a different amount was requested each time! Now 4 years after i moved out of my first apartment, i have a claim for $116 on my credit report. When I call IC Systems they are rude and won't give me any information regarding the nature of the claim, just that I owe and must pay it now! From here I will be contacting the BBB, my former landlords, and if I must, a lawyer. I will not have these people scamming me and ruining my credit.

IC Systems sent me a letter stating I owed Verizon $114.04 in fees. I had canceled my service with Verizon almost 6 months ago and was unaware of any outstanding balances with Verizon. I called IC Systems and after waiting on hold for 15 minutes dealt with an operator that was unhelpful and just wanted me to: 1. pay or 2. decline to pay. She would not give me any information as to what the outstanding balance was for... she was rude and constantly talked over me as I was trying to ask her questions. She said calling Verizon would not help and that Verizon would not give me any information regarding the matter.
I hung up the phone and called Verizon.
Verizon said it was a "mistake" on their part and told me they were going to contact the collection agency and revoke the collection, but I should still call IC Systems and let them know the new confirmation # from Verizon stating that they are going to revoke the collection.
And by the way, upon my contacting IC Systems I was admitting to receiving their collection notice, accelerating my due date from 30 days to 5!
If you can, don't deal with IC Systems, unless you intend to pay and I would recommend doing that online. They just want your money regardless if it is legitimate or not! They will not help you in any way.

I started making payments on a medical bill that went to collections while I was waiting for a hardship waiver from the provider. I made 3 payments to IC Systems and in June, 2008, their online payment screen indicated my balance due was -0-. In Feb. 2009, they started with the harrassment and ignored all info I sent in dispute - including the website page indicating a -0- balance. In July, 2009, they doubled my debt from $7, 193 to $14, 870.

IC Systems Inc aquired a collection account from PRAXIS who claimed I owed them 56$. ICS mailed me noticed and I responded with a petition that the PRAXIS bill was not mine within the deadline (ICS acknolwedged reciept of my petition). Per ICS rules PRAXIS had 60 days to produce evidence that I purchased this item from them. In less than 30 days of my notice to ICS they reported a collections account to the various credit agencies that watch that stuff.

This is a serious abuse of the the creidt reporting system and an effort by ICS to bully me into paying a bill even while under petition. I confronted one of their agents who admitted that the listing was premature and that they would remove it - we will see.

I got into trouble after the bank raised my interest on my credit card to an outrageous amount. Until then, I was paying over the minimum and on time. I tried to speak to the bank but they refused to negotiate so I had to stop payments, which ruined my credit. A woman named Coleman has been harrassing me even after she has been told on numerous ocassions to stop her calls. She called my neighbors, friends, relatives and work. I work on an emergency hotline for reporting child abuse, which she tied up one time for at least half an hour or more by calling over and over. Now she will call and threaten to tie up the line again if I don't talk to her. She has called me and yelled at me and demanded to know when I was going to take a break to talk to her. I have asked her repeatedly to stop calling my work. My co-workers have told her the same but she continues to harrass me. The last draw was yesterday morning when she called the hotline and asked to speak to me. When she was told that I was out sick, she told my co-worker that she knew for a fact that I was not sick and was out of state! My co-worker told my supervisor. Lucky for me that my co-worker didn't know I was coming in today, otherwise it could have caused me my job! I thought this kind of behavior was illegal?

I've told these people that eBay has limited my account and so has PayPal and that is why my so called debit hasnt been paid to eBay for doing nothing. Not only does eBay screw you when you sell things by charging a million fees they screw you with PayPal as well, because they charge you fees as well and if you didn't know, eBay owns PayPal. Then after they restrict your account and tell you you can't have your $600 dollars that you have in PayPal they send a collection agency after you. OKAY THAT MAKES SENSE. They limited both my eBay and PayPal accounts so i can't use PayPal to pay eBay online and i can't get my money out of PayPal, then they hit you with a bunch of bogus charges and jack up the price. That's how i got to where this so called collection agency is calling non stop for the past week. they call everyday 3 or 4 times a day. They have even called past 9PM one time and this morning they called at 8 am on a sunday. I dont care what you say this company is wrong. i have even told them I will be sending a check Via FedEx on moday morning. they still dont listen. After all that the young lady hung up on me because i was a little angry and told them the story. Hey lady if your going to be in the business to screw people be prepared to have people tell you you and your company is a piece of S***.

This agency has been calling my voicemail and leaving messages to the point of interrupting me at work, a new job, and being downright rude when I explained I am already working with a debt reduction agency and that they will be making arrangements for my settlement as soon as I am able to begin receiving checks from my new employer.

I recommend they be reported to the better business bureau for harrassment practices that are illegal. I shall now send them a Cease and desist letter, and if they do not honor this I will have a lawyer contact them for their violations of my privacy.

The manor in which they spoke to me is rude and irresponsible.

IC Systems was hired by Chase to collect a debt from myself. I spoke with several customer service reps and I was assured that all communication was being documented in my file. In the day and age of electronic identity theft, it's normal for skepticism from customers in giving personal information like social security and checking account numbers over the phone. I was also told on several occasions that once the debt was paid brought to current I would stop receiving constant calls. (I'm talking 2 to 3 times in an hour)

I gave my payment information to a C.S. rep and was told that I was current and would receive a letter of receipt in 5 business days. The following day I received yet another call, more harsh this time asking again for information to rectify account. I told them that I'd already paid my amount and received a reference number. The rep said there was nothing documented in the account, although I was told it would be. I spoke with someone who claimed to be a Supervisor, told him of my dilemma and he told me that was my problem and my fault. I asked for his name, because he obviously wasn't giving me the level of respect I felt I deserved and he told me that he would not give me his name. I asked again and he laughed. (Can you believe that!)

Regardless, somehow the amount was extracted from my account. So, they obviously don't know how to adequately run their business and I am honestly surprised they have such a large client while conducting business like this.

These people need to seriously take a course in customer service. They are rude, talk over you and even sometimes raise their voice. I have flat out told this company several times that I'm currently out of work and have no income at all coming in and getting ready to lose car and apartment...I told them I will pay when I start working. They continue to call and the other night, one employee had me so upset I started having chest pains. It should be illegal for them to call and upset people the way they do. I told him I worked in collections for 6 years and I knew the rules. I told him to quit calling and contact me by mail only...he said that wasn't how it worked. They continue to call no matter what. Like the previous person, I just won't answer my phone. There is a recession going on, haven't they heard?! How can you set up a payment plan when you have no income at all coming in! I would not even talk to these people on the phone. They are beyond being able to discuss anything rationally. Of course, they have a job and they're getting made so I"m sure they don't care! I go hope someone puts them out of business! My next step is to contact companies that I know of that they do business for!