IC System
Reviews and Complaints

Someone from this company had the nerve to call my Mom's house. I have not lived there for over 21 years. They told her that was the number they had to contact me. That was a complete lie, they found her number in the phone book. I would not use her phone number for a contact for me.

She said they were completely rude and tried drilling her for more information on how to reach me. She told them to never use her phone number to try and reach me and then in turn they called again the next day.

Keep calling my home number looking for someone else. The person they are looking for has the same last name as mine but not same first name. The only person who has my number is the phone company, adt and myself. Have not have number long enough for anyone else to have. I feel like this is harrasment. And they are not calling for the people who sold me the house. With that knowledge why are they calling my home several times.

The worst and rudest people ever work there! I have never been spoken to so rudely to in my life. This woman had an attitude with me from the start and called me a liar, when she had her information wrong! Don't ever settle with them...call the company they are supposedly representing and report them and then settle directly with the company. They are the liars and scammers!

on several occasions i receved threatinng and abusives call from there reps they refuse to work with or let you work with them

A man named Richard has been calling my cell phone asking me to contact my step-son's ex-girlfriend and have her call him or for me to give him her telephone number. I advised him that if I saw her, I would pass on the information. This man is now harassing me on a regular basis and has become irate, abusive and foul-mouthed. His business practices are unethical and illegal. This business should be shut down for illegal business practices.

Payments are being made on our account on time and as agreed and STILL your representatives are continually calling.

I receive several unsolicited phone calls from 651.204.1374 and 866.903.1001. I have told this company I am not the person they are looking for (Sylvia) and once they apologize, I then will receive another call later that same day.

Beware people!

Early mornings calls late at night calls.everyday for about 6mo shofar.I want my day in court with this unfair company.

OMG how rude of these people at IC SYSTEMS. They scam you into sending more money and tacking on more fees. They are the most rude arrogant people any one wants to deal with. Ecspecially now a days the times are hard, they should just wipe the slate clean, no matter how big or small the amount owed is...

they [ic systems] have been calling for my sister. But the call with a really bad attitute, one of them yelled at me told me to mind my business, i really feel angry that they are doing this.

You are a low life ###, who works for I.C Systems. Can't you read, the person was laid off. Maybe if you became a human being, it might make you a better person

oh and then when you do identify yourself you CANNOT know what they want until you verify your private information like your social security number! I refuse to verify that sort of thing on the phone! I mean seriously tell me what you want and i will talk to you but be jerks and you get nothing!

Well when they repeatedly call your home and they ask for a certain person and that person is the one that answers the phone and asks what they want then there should be some sort of response by the person that is calling not getting rude and DEMANDING to know exactly whom they are talking to without even explaining that it is " a personal business matter" as most of the collection agencies do. I mean seriously the phone is in the name of the person they are trying to get ahold of so why would they have to be total aholes about it and not state what it is they want.

I can understand where you are coming from on this. However, the anonymous calls with no-one responding is an automated computer system calling to see if the number is still good (not disconnected) and if there is someone answering the phone. The collectors have no control over that.

When you call in, the collectors need a phone number to look up to find your account. Without that, the only information they can provide you about IC System is "We handle personal business matters for people". That's it. They can't say anything more.

They can't remove your number and the reason for that is they don't know what number you are calling from. If they don't have the number, they can't look up and see what account they are calling. Once they have the account they can verify if they have the right person or perhaps they are calling the wrong number.

If you don't give them your number, you will keep getting calls. Sorry.

Hey yo -

Funny... I just received a call yesterday from IC System to collect a debt from AT&T... The person was rude... insulting... argumentative. Unwilling to understand that there was a mistake with the account and I needed to work with them to get it resolved…. They just wanted money and didn’t care about the fact that I didn't actually owe the debt.

So basically you are full of ###.

I have been getting calls from IC Systems for the last 3 months now. The first call of the morning when I am trying to get my Grandchildren off to school start off at 8Am. I don't answer. Then comes another at like 10:00 I finally answer and they ask for me, I identify myself and then I am asked if I PLAN to make payment on this account. I tell them NO, that I DO NOT since I do not believe that I owe that amount of money. This is for a bill from E-Bay. I listed a few things and nothing sold, yet they are trying to collect 5 hundred and something dollars. I explained to them that I asked E-Bay to make an arrangement with me back when I got a cash advance loan and they refused, now I don't have any extra money to wheel and deal with. I explained that I was attempting to sell the stuff of E-Bay because I NEED the money so badly. I was selling things that were very precious to me left by my Sister to me when she passed away in "01". Their comment? "Not my problem". You have to pay this "or else". I said okay, "I'll take the or else". "EXCUSE ME"? this woman said. I said "yeah" do what you gotta do cuz I'm done talking to you about it. Now, I just don't answer the phone when I see it come up and have just mailed them a cease and desist letter. Let them call me after I get the confirmation that they have gotten my letter and I will call The Federal Trade Commission AND the Florida Attorney General's Office (I have a friend there) then we'll see who will be in an "or else" position. If any of you need a copy of a cease and desist letter you can find it about . com. (don not leave the space between about and . I did that so that it doesn't appear as a link). ALSO, these employees are paid a percentage of what they collect so of course they are going to fight, fight, fight to get YOUR money as it then becomes theirs. I am not a "bill dodger", I just feel that E-Bay could have done more to help me out in a bad situation and they simply didn't care. Another example of greed in the corporate world. Like they'll go out of business without my $500.00 Give me a break. I need it to put food in my Grandchildren's mouth, not to make a payment on my Cadillac Escalade or Viper or even my "vacation home in Malibu". This economy NEEDS to turn around or else we need a modern day Robin Hood... any volunteers? Have a blessed day all and please, use that cease and desist letter maybe we can get IC Systems employees in the unemployment line. Good Luck to all. I will update after confirmation of receipt of my letter to them.

this company calls me sometimes up to 20+ times a day and EVERY SINGLE time i answer the phone they hang up on me.. I know its not an automated machine because i can hear the person on the other end shifting papers and also the other operators in the background. I have tried calling back and speaking to a supervisor and i am always hung up on my the supervisor. The last time that I called them the supervisor told me that if I didn't like them harrassing me than i should just "pay the damn bill" I am sick and tired of them calling at all hours of the day and night (late at night also) but I can't get through to anyone in the company to do anything about it.

I totally agree! I was contacted for a bill from a dentist office. I was asking if I could get a settlement and I told them I was having a hard time and didn't have the money to pay. The women told me that maybe I should've of thought about that before I took there services. She was so rude and I gave her a piece of my mind. how dare she judge me, she does not know my situation or is in my shoes...

Internet / Phone Bullies
Because attempting that ### face to face could be downright detrimental to your health.

Just Trolling :0)

Syms is the collection agency that Sallie Mae uses for my loan. I am 9 days past due and Sysms calls every day 2-7 times per day on an automated dialer.

They refuse to listen to any reason whatsoever. I get calls starting at 7 in the morning into the night at 9:00 at night.

I encourage you to save the times on your phone that they are calling and write a complaint to the consumer protection agency.

These greedy ### are taking collection practices to an all time LOW. It is only about the money with SYMS.

I have had to talk to some extremely rude people in my line of work BUT NEVER HAVE I HAD TO DEAL WITH ANYONE like they hire at this compnay. They do not listen when you tell them they debt is being taken care of even thought I know that Chase hase received their proposal and their 1st payment. Isn't it illegal to continue calling me when they have ALREADY CASHED THE CHECK?

if so many complaints have been made... why the FREAK are they still doing business!? I, on behalf on everybody, demand that JUSTICE is served. Something MUST be done...

There are over 2000 complaints online about IC Systems Collections tactics and errors. They are very aggressive on work phone numbers that they shouldn't even be calling. They call numbers after being informed that the number belongs to someone else (like your work number does too btw) and will mislead their purpose, stating they are trying to help the target with an emergency. They will deny being a collection agency when asked directly. Not sure if any of them are warm-blooded mammals or not. Even class action suits may not stop their way of doing business. If you can, try to litigate against the company/person that brings ICS into the mix. That is the most effective way to deal with them so far.

I too have recevcied number of calls from this harrassing phone calls from this agency as well and the lady i spoke to was very nice i had a medical bill for my daughter and when i was done paying my bill with her i asked if i had anything else in there office for me she said that i have another bill for my other daughter i said ok and i asked her to send me a letter on that one because the last time they sent me a letter was back in 2008 we are in 2011 and i moved since then they tell me i have to request it in writing i told her that i did not receve the one letter they sent out and i did not foward my mail. Also the last time they sent out a letter they put it attachen to my daughter who at the time was only 2 years old I told her today that the law requires you to notify someone of the debt and if not then it is against the law she was rude and just told me to request another letter in writing i told her that if she wants to get paid to request that in writing. I am going to send them a letter requesting that they stop calling me unitl they provide a letter and only contact me by mail it is called a ceist and decist.

I have been getting calls from IC Systems for months and as I screen my calls I usually don't pick up. Today I did, May 6th at 1:48 Eastern and got a message to "hold on, someone will be with you." The RUDE man kept asking for an April Harmon of whom I do not know. He confirmed the phone # and won't answer any questions' just kept asking if I knew an April Harmon. One more phone call and I also am going to register a complaint with the attorney General's office.

I too have received calls from this agency but they don't leave a message. When I call them back, I do give them my phone number and am then told it must be a mistake because they don't have my number on record. When I told them they must have my number because they keep calling me, they tell me to make sure I get a reference number the next time. When the first person told me this, I told her they never leave a message so how am I supposed to get a reference number. She responded by saying in a very rude voice, "Eh, answer your phone?" I left a message on a voice mail this morning to a supposed supervisor telling him if they don't stop calling me I will report them to the State Attorny's Office. I asked him to call me back but he hasn't so far.

I would call them and give them your number. They may be calling for variety of reasons and probably call thousands of people a day. If you give them the number where they were trying to reach they will be able to give you more information. You never know it could be a wrong number and they can remove it for you if it is.

Have the DR block calls from them - He can order that!

They are also in violation of FDCPA -
go to www. ftc.gov for more information

Agree totally. I have received over 10 calls from a number I did not recognize with only a recorded message if anything when I answered. Finally some answered, I was in the middle of rush hour traffice, not exactly a situation where I could focus on the call. The person was rude and demanding. I had no idea I even owed the money. I had moved but was at the address for 6 months after the bill (surgery) was incurred and 5 months after the insurance had paid. The bill was 177. I never received an invoice from Hermann Memorial Hospital or the anesthesiologist, Dr Elk for the amount. I had paid other little bills that trickle in after surgery, this one never arrived. Then IC Systems entered all mighty and glorious, hiding behind their computers, not leaving a message so that you could contact them, get the information, and then resolve the situation. He told me how I was ruining my credit, I should give him my credit card # to pay the bill, etc. I tried to explain to him, that I would not give anyone my credit card over the phone, especially someone like them, I did not even know if I owed the amount or not. He was rather indignant that I would question their integrity, ha. I assured him that I was not questioning the integrity of the company but reminded him of ID theft, the times we live in etc. He still demanded that I pay. I refused and told him I wanted to check the demand out first to make sure it was legitimate. Just awful. I did call the hospital business office the next day, they had the turned it over and verified it was a legitimate bill. I went up to IC payment site and paid the bill. They need to train their staff and review their procedures. Hospitals, business offices also need to review their practices. They are not the only player on the block, we are their customers. A friendly phone call goes a long way in cases where it is a cases of communication or lack thereof, one is not running from a bill, just doesn't know about it. Not leaving a friendly message on the first call, stating that there has been a request for collection, please call such and such number so this matter can be resolved, is just plain stupid on the hospital, business office, and the collection agency's part.

I agree with this complaint against I C Systems. I too experienced a rude and obnoxious customer service representative. The comments posted by an I C S employee only confirm their unprofessional manner in which they operate. They some how got a hold of my daughter's cell phone number and harrassed her. They call people out of their names and make threats. I agree with the point - "Companies should not use this company. " I can't imagine the amount of law suits that will take place because of the actions of this company. I was also told I could take I C S to court. After reading this posting, I am going to greatly consider this. I understand they have a job to do, however, they do need training as to how they should interact with people who are vicitims of job loss. The comment was made about the safety of the staff at I C S, what about the consumer's safety? I C S has our addresses and could easily harm us. As a matter of fact I have told friends if anything should happen to me or my family, they should be the first suspects.

you are an idiot.
pay your bills and quit draining the economy.
emotional distress? are you kidding me?

first of all..by law, we don't have to use our real names for our security.

secondly...all calls are recorded anyway

and finally...it's a lot more than 8 an hr. (we can pay our bills)