IHOP
Reviews and Complaints

I arrive at store #480 st approximately 10:30pm only to not only be neglected and ungreeted until I asked what was going on. but once someone did speak to us she told us that although the restaurant was empty we would have to wait anywhere from 30 to 45mins. To follow, we sat and watched one employee after another walk out the door ending their shift in total disregard for my family. We were finally addressed by Ricky Forrest who arrived and was pleasant from the time he walked through the door. We finally are sitting at a table now... By the way its 11:21pm. We came here for a pre-bday celebration dinner needless to say it's been ruined... As I sat there for just shy of an hour waiting to eat I couldn't help but continually reading the sign "Smiles Guaranteed" really? Where's my smile?!?

Good evening I went into your location today.and my server Traven was honestly the worse. We ordered burgers the food came back bloody we asked for syrupy it took him 25 mins to bring that as well as hot sauce after we asked 2 other servers non was available to help us then we asked for a drink the young lady helped us to where they was arguing because of helping us asked to speak to manager she walked in and didnt even ask what was the problem Tanisha was her name I just felt like I never had this issue with them before and I didnt feel like I should ever go back to this store thank you please feel free to contact me at [protected]

The have the worst online ordering system. I'm unable to use a credit card, only gift cards! I'm unable to order over the phone, only online or come in and order. How is this convenient? I don't have 20 minutes to sit in the restaurant for my food to get ready, if I did I would be eating there instead!

I've tried to address this multiple times with the servers/manager, yet they just seem to tune me out and say it's policy. There was a stretch of 5 days where the online service did not work for my local location, I called them and let them know that I'm unable to even order can they make an exception, "NOPE, not our policy!". There comes a point in customer service where sometimes you gotta take care of your clients, especially when it's the companies systems that are causing the issue. There was no issue on my part, this is a down system on IHOPS end yet they can't accommodate their clients when they messed something up.

I've been eating at this location for over 20 years! Unfortunately this appears to be my last. I loved your pancakes, but will not put up with these non customer oriented business practices.

Store # 3506. We had seven people at our table, three adults and four children. We were denied the kids eat free because they did not eat from the kids menu. This is not the first time this has happened. Even when our kids have eaten from the kids menu, they would only hibe us two kids meals for free. Even when we have ordered four adult meals we are still only given two kids eat free discounts.

I am a fellow employee of the local ihop of my general area, and I have been working here for 6 months. I work all different kinds of shifts, with each manager. Recently, I have been experiencing some unkindness and unfairness directed from the regular night manager, Sooren. He has threatened to fire me, threatened to "get rid of me for good" for silly reasons such as stating the regulations I told him I was given from our General Manager, from a previous complaint made. He speaks down on me, is rude in ways that consist of calling me "the rudest person on the planet", unfair in ways of not letting me stop for just a couple of seconds to take a drink of water. I have spoken to my GM multiple times of suchsituations, and he has told me to deal with it.

Wait 15 minutes to get a table. Get waited on finally only to watch the table who ordered after get their food then get my husband's, except his fruit, and some hash browns and gravy for me then they bring my corrected order and still no fruit. Then a manager asks if everything is okay and we start to complain and he asks us to leave. Not to mention I had to ask for more tea. Rude, incredibly slow, incompetent and not efficient. We will not be visiting another IHOP

The service was very horrible. I literally waited 45-1 hour with a party of four and a toddler on a Saturday. They were not busy at all, our server spilled all the drinks. Then we had to wait extra time to get our drinks. Then we had to wait additional time to wait for our food. The manager obviously did not care about the customers. Yes she compted my meal. But my ticket I got was 43 dollars for two people. There is no way it's that much for two people. The server obviously charged me for everyone's meals and she then discounted my ticket to 25 dollars. When originally it should have been 25 dollars and whatever discount she was going to get. I'm very upset and will not be going back to IHOP. After this experience very awful and I don't see why this IHOP location is still open. The address is5920 Bandera Rd, San Antonio, TX 78238, United States. They obviously do not care about there customers.

Hello I went to ihop on 7990 Miramar Parkway. I will Never be going back. First off me and my sister WAITED a whole hour to receive our food. Second when we receive our order we had our request of onions that were missing. We told the waitress and she nicely remove about 5 dollars from ours order. As we are leaving the server by the name of SUZIE was so disrespectful! We where asking her can she give us change since the waitress we had was busy to tip her. She got loud with my sister and told her she is not her waitress and walk away. Your workers need to be taught more about CUSTOMER SERVIVE.

Im a truck Driver and after a long day of work I decided to stop by the ihop on Midland Tx with my family, we got there and right away the servive was bad, we order our drinks and we never got refills. We order our food and 25 min later the waitress came out saying they didnt have what i ask for. Why didnt she tell me that as soon as I order. When i was ready to reorder she never came to ask if i was ready and she never got us refils.. this is the first time i experiense super bad service at ihop. Me and my family decided to leave some where else. And to top it of she charge me 7$ for our drinks..
The Ihop store # is 2049

First time visiting IHOP
TAKE OUT order included:

Hamburger -Mushroom/Swiss
Ice Cream Sundae

*Hamburger extremely greasy
and RAW meat in middle.
*Came with French Fries.
Did NOT order French Fries.
*Ice Cream Sundae did NOT
come with Chocolate Sauce.
*Attribute LOUD music to waitress placing incorrect order.
*No receipt included in Take Out sack.

Well I love the food and the serivice has always been good!

My issue is that the restaurant is always around 62 to 64 degrees and that is not a comfortable situation. I don't ice fish for that reason there for I don't eat at your restaurant. I understand that Your cooks are over a stove so they would like to be cooler but there is a system of dual zoning for climate control. You may want to look into and gain the other million people out there that can't stand to walk into your ice box.

so hey everyone i have eaten at this ihop multiple times and have never had any problems until june 22 2018 . i placed an order online and piad for it with 3 giftcards. so when i went to pick up my order i was told i had to pay again. i tried to explain that i paid already and i wasnt going to pay again . instead of someone tryin to explain i can only pay with giftcards in store they berated me btw im pregnant and i left with out my order worth of 70 bucks. i contacted ihop customer service via phone and was told they cant do anything to this day i havent gotten anything no apology npthing all i want i s my giftcards replaced and to be done with this horrible experience

My self my husband and son went and sat down no one came to our table for 30mins my husband called one of the server's she same over asked was the other young lady was taking our order we told her no so as she preceded to ask us for drinks to be ordered she wait a second I will get her to take your order we sat for another 30mins no one hasn't came to take a order so we decided to leave and go to waffle house most unpleasant experience ever

My Family and I stopped to have lunch before our guided tour. We had almost an hour to get to the event which is a few blocks away from the Restaurant. We ordered and about 30 minutes later 3 of 4 of us got served our orders. I waited for my order to be corrected as the rest of my family finished their lunches. As they finished my hamburger arrived. It was too late for me to even take a bite. We had to leave. Our waitress was very apologetic and it was not her fault but our service was terrible and left little to be desired.

We went Sunday; 7/1/2018, when you walk in; it stinks; it smells of nasty mop water, the floors were not swept, food on floors, crayons, tables dirty and 4 tables occupied, there were 4 of us, Me and my 3 nieces age 13/ 13/ and 20, they proceeded to say this place stinks, I've worked in Restaurants for 20 yrs, so I know what the smell was; so I just said it's just old; we got our table and the waitress brought our silverware, 3 out of 4 were dirty so she had to bring more, I ordered the Sample appetizer, she brought 4 saucers, 2 were dirty, the waitress were comming to our table and another table by us and saying; I'm sorry it's taken so long we only have one cook! Then right before we got our order the waitress ‘s were up front talking to this cook that just walked in, and they said; bout time, then they started arguing, he said I only make $11.00 an hr, I'm taking my break; orders or not, needless to say the food was ok; not up to IHOP standards! They had never ate at an I hop and wanted to try it, it use to be a lot cleaner and nicer, but it has truly hit the ground, My bill was a total of $89.00, and for that money for 4 people was very disappointing! I love I hop, but this one ; needs help!

I visited the Pineville, NC store this morning and found a piece of wire coil in my pancake.. which I have pictures of. I made the server aware and the only response was "ohh, ok, I'll let the cook know." I was charged for my entire bill even though there was a sharp wire in my food that if swallowed could have seriously injured my throat! That is completely unacceptable. I sincerely hope that was taken more seriously and that no one else ends up swallowing another piece of metal and suing you for injuries.

I have been going to IHOP for years & have never had an issue until I started going to the ihop on Bowen store number 5022 in mason Ohio, the servers host and cooks are so amazing, they've treated me and my family like one of there own except for the upper management, Manager ulysses shows nepotism to his daughter, makes meals completely free, doesn't make her do side work, she's never had consequences & she was fired from Florence ihop so I don't understand how she's working there, she's served me & she's so rude to not only customers but EVERY host & servers, she's always in leggings every single time, her hair was pink, every other server can not do any of this a server with a streak of red had To change his hair cause of upper management but the same rules never apply to his daughter ? I love your guys establishment but if there's no repercussions for this intolerance I can not associate with your business . Along with all my friends & family who go there as well .

I was a cook at IHOP in Houma Louisiana . Jamal&Kamal franchise. My shift manager Samantha Owen who has worked for IHOP 14+ years was fired. Accused by gen mgr. Rodney Valez of being 70 dollars short on drop when she never been short. Before.She even counted it on camera in the office. He refused to look at footage. 4 days later he came in at midnight and said my services were no longer needed. We were fired so he can bring back his ex girlfriend Martha who was previously removed by the police .

I saw a commercial on TV for IHOP changing its name and selling burgers, unlimited fries and a drink for $6.99. On 6-29-2018 at approximately 19:30, my wife and I went to IHOP 3288, located at 6519 FM 78 San Antonio TX 78244. We both asked about that special and Marissa server 173 pointed to different items on the menu. I order a patty melt and my wife ordered a Cowboy burger, with two
diet sodas. The drinks were about 8 oz with little to no ice. I did
ask for more ice and received a 6 oz glass of ice.

After looking at the bill of $27.XX i questioned Marissa on the large amount she told me it was for the drinks. I then ask what about the price i saw on TV, I was then told thee price of $6.99 was for the classic burger only. I was told charging for fee sodas is a method to keep count of how many sodas are sold, when i told the Manager that the waitress had made a mistake, he said "She did not make a mistake" We charge for the free soda and then take it off the bill when your ready to pay. I was told, "we don't just hand out sodas we have to keep count" i was charged $9.00 for a $7.00 hamburger. why am i being lied t?o and cheated?

Is this how you treat your senior citizen customers

I Had talk to the Headquarters manager or corporate and talk to Omar, about my bad experience at my Hemet Ca location and He was gonna send me a $30 GC for the bad Hygiene and bad experience and till today I haven't received nothing in the mail. It's been a week now.
Manager in Hemet Ca (women) had cash out customers, grab her breast bra and fix it, then head to the kitchen to grab my plates and first had put her hand inside her pants to tuck in her shirt and fix it. All in camera 🎥 I witness the issue and address it with my Server to not let her grab my plates. This is unprofessional, and unacceptable coming from the main Boss (she needs to make an example ) and show her employees to Wash hands, when touching money and other parts of the body.