IHOP
Reviews and Complaints

The service was so horrible. When I walked in to order some food for my mother that is being hospitalized at UT Southwestern. All the servers where just standing around, I wasn't greeted properly. It took her 20min to finally take my order and she didn't give me my change that was due! This is located off of 1626 W. Mockingbird Ln. Dallas, TX 75235

Store # 4466
Server# 179
I called in my order and first of all she hung up on me without notice. I ordered the split decision breakfast and asked her to specifically sperate my French toast from my meats and she acknowledged that she heard my request but still did not do it. There is also supposed to be powered sugar on French toast and there wasn't. I visited last week and they left off the whipped cream topping that was supposed to be included in a pancakes I ordered and when I called about that I had to argue with the manager about how my order wasn't correct. The staff is incredibly rude and the food is never up to other Ihop standards.

I live on gainesville florida I when to ihop 36-092. On 13 st im so tier I go to this place food is awsome but service suck they sure put efficient people at the waitresses restaurant no even full. Waitress take more 20min to take order an bring drinks. They sure change personal in a hurry. Food rake more than 1 hour serve an I was wit a child. I won't go no more. Employees looks like they dont want to get that tips the need a real manager on this restaurant. Never in my life have such bad service... Please corporate do something!

My boyfriend and I frequently visit this ihop and we always have great experiences when we dine here. Unfortunately today was a different scenario. The lady who sat us was very sweet, but our server who was De'jania came to our table and started off by saying what to drink tonight? I know everyone has their own way of waitressing which I understand but usually they are a little nicer and seem happy to be at work. We ordered our food and the waitress brought it out once it was ready. She never spoke a word to us. My boyfriends meal was wrong but he couldn't even find the lady to tell her it was messed up so he just ate it. We were both out of our drink when she first brought us our food and we never got a refill until my boyfriend happened to go to the bathroom about 15 minutes later and she caught him walking back there to give him the check and he asked for refills and we got them about 8 minutes later. She then proceeded to wait at the table for me to give her a tip and once I finished signing the receipt she walked away not saying thank you or anything. I am not one to complain but I am a manager in retail and I know I would want to know if one of my workers was sitting in the back chit chatting instead of doing their job right. Everyone else that has waited on us here in the past has been very sweet and helpful though.

Me and my husband went to the location in Evans GA and the team manager on duty Renee wasnt very welcoming and very rude she proceeded to take us to a table we asked her for a booth and she got an attitude about it put our menus on the booth seat and walked away as we stood and waited for someone to clean the table we then sat it was a wait and no one came around to take our order or get our drinks so we left I have never dealt with that at this location before so I would advise her that if she's going to work with the public to have a better attitude or find another job

I arrived at Ihop in Lafayette at 2:30. I've been to this particular restaurant many times and always have a good experience. This time, to be blunt, was terrible. We waited 15 minutes to be sat in a nearly empty dining room. The server (Karlee) acted very irritated in response to questions asked and wasn't very helpful when she did respond. Never once did she even smile. We put our food order in at around 3:00. We didn't get our food until 3:45. The hashbrowns were cold, one of the orders was wrong, the chocolate chip pancakes were just plain with a little cluster of chip around an inch in diameter in the very center, and the poached egg was dismembered and sitting in water. When the meal was over, the server wouldn't even give us our tickets, insisting that we just pay at the register. This resulted in people paying for the wrong meals.

So tonight my friend and I went to IHOP. When we got there we got seated and someone took our drink order and then someone else took our order, not once did anyone introduce themselves to us, then someone else brought our food out. After that we finished our meal, not once did they ask if we needed refills, then we waited over an hour and a half for our check, which was not brought to us at the table, we had to go and ask for it, that's when we asked for a manager, which never once got to us. We heard him yelling, " I don't have time for this. I need to cook." Then I waited 20 more minutes to pay my check.

We went there for a birthday breakfast and we received a horrible service. We had to get up several times to get things we needed like condiments because she never brought them when we asked. We told her it was my mom's birthday and she took forever to bring her a dessert so we decided to leave since it was so long a wait. She didn't even say it was someone's birthday so they didn't even sing for her. She always took very long to bring us something, like a simple drink. It was by far the absolute worse service we have ever experienced especially on my mothers birthday. She was extremely upset from it. And so were we. It was ridiculous that our waitress treated us like that.

Somebody please need to stop this madness, worst experience ever, worst customer service, lack of manager responsibility, wrong orders every time, very bad attitude throwing plates at customers " personal experience", manager not even awknowledgedbmy complaint, not even asking why I didn't want to eat anymore, didn't care, didn't ask about why I decided to leave or what happened, I think lack of a good management and good customer service makes this location one of the worst places to eat, " good management= know what is being order by your waiters, supervise good customer service given by the employees to the customer, excessive waiting time, why is it that every time the wrong order is given to the customer, ie almost all the reviews in yelp talk about the same... people in corporate offices please send someone to this location and see what is going on here please ! Send someone like a regional manager perhaps to fix and supervise or maybe teach them or the manager how to run this location.

I went to the IHOP on chouteau in NKC . It was late at night and they weren't very busy. But we were ignored. The staff was unfriendly .The so called " manager" Lexi or Alexa something like that was too busy playing grab ### with her boyfriend apparently one of the servers there. She was very rude to us. The place was dirty tables not bussed and no one doing any work. . She made it a point to let us know that she was only 18-19 and she's a manager of this establishment .. well who gives a crap because she sure doesn't know what the hell shes doing. And she looks like she's had too many pancakes instead of doing her job!

Table was unclean when seted, dirty glass, slow/no service. Glasses stayed empty too long. Management specifically someone named Charlotte who was some type of supervisor. Horrible experience. Food was disgusting and cold! Worst IHOP experience ever and they are ALWAYS bad at the Monroe Louisiana location! Last shot, never going back, with 20 free meals I wouldn't return.

On 4/22/17, I went to IHOP at 2060 Union Ave., in Memphis, TN. There were only a few cars in the parking lot. I went in and stood in the "I'm waiting for someone to seat me" area. I could see 3-4 servers standing around apparently doing nothing in the back; each one made eye contact with me and saw me standing there. There were two servers at different tables, each one of them saw me, as well. There was another male worker at the back of the store, but I am not sure he saw me as I stood there, unattended to for nearly 5 minutes. Then another male worker came in the front doors, maybe coming back from break. As he walked past me, he asked if I needed to be seated. I told him yes, and that I'd been standing there for several minutes. He walked toward the back of the store and asked the still-idle workers, "Who has the door?" everyone started pointing toward someone else...in other words, they all knew I'd been left standing there for several minutes, and rather than step up and seat me, they all actively decided seating me was someone else's job and so I could just stand there until whoever was responsible came along. They never even attempted to find whoever and have them come do their job. The man who had spoken with me was the only person out of several, most who were standing idle, that even attempted to do anything for me. Everyone continued to act confused about who was to seat me, taking approximately another minute. I finally grew disgusted and left, never having been seated, apologized to, or even spoken to but for the one man. I called the store as I was driving to spend my money at another food establishment, spoke with someone whose name I cannot remember but was a shift manager, and explained what had just happened. She only told me that she was not the store manager and that I would have to call back and speak with "Magic" who was the store manager. I told her I would be calling corporate Monday, she did apologize or my experience, but didn't really didn't sound like she even cared. If that is the way that store is run, it's no wonder there were so few cars in the parking lot. I, as I said, spent my $20 or $25 at someone else's food establishment, and you can guarantee I will never patronize that store again. I also will leave a terrible review on Google and anywhere else I can find to get the word out that IHOP is allowing such terrible service at that store. Something needs to be done there.

I work for IHOP one year and I never see rude management ever and co workers. It start in march when I get yell at to do the cook line when I'm a certified trainer and vulgar languages toward me was upsetting. So I went to the line try to help no one speak a word and then another co worker decides to break plates. Disrespect the gm. My supervisor as my district manager didn't care so I left it a disgrace to the company.

Hi, last week on Good Friday me and my husband went to have breakfast at IHOP in el segundo on Sepúlveda blvd, when Ana the waitress came to leave our tea and coffee, that she did t know what kind of teas IHOP has. I told her we were ready to order our food. And she said " oh I don't have time right now to take your order. And she left. That day we didn't have enough time to walk out the restaurant, cause we were going to church at 12:00 noon.

I am really displease with the customer service in your Evans Ga location. (Store #2044) The first thing I notice, there was no greeter to acknowledge me and my 2 daughters. I am always bragging about Ihop and boy was I in for a rude awakening. Secondly, they sat us at a table with a dirty floor underneath (of course I ask for a different table) Next thing waitress bought our drinks, and at every ihop I've visited they always pour the first cup of coffee, well not this particular one. That's when I notice we had no silverware. You would not believe this but the waitress bought our silverware unwrap and all together in one big napkin. I immediately said this is unacceptable and this is not how ihop does things. Lastly the food, was brought to us late and cold, and it took someone almost 20 minutes to ring us up. I wish that someone from the corporate office would give me a call or at least give me a direct number so I can let you guys no what the manger did and said. Put it like this, apparently customers don't matter in Evans GA's Ihop. That's how my family and I were treated...Dissatisfied customer.

I was at your State College, PA location around 1030 this am. When I entered, there were 4 employees at the podium talking to each other. I was taken past many empty tables to the back of the restaurant & was seated at the filthiest table I have ever seen. The floor looked like it hadn't been cleaned in a month. I asked to be reseated, as I wasn't going to sit in filth. When I left I stopped at the restroom, which was also filthy. The lobby even had paper all over the floor. Someone needs to address this. Absolutely awful!

Every Saturday, after baseball practice I take my kids to different restaurants to eat. Today, 04/22/2017, my kids wanted to go to IHOP on 4821 Madison Ave, Sacramento, CA 95842. We went there at 3pm. There were only three tables with customers, even though, it took close to a half an hour for a server to come to our table, her name is Lisa. We ordered drinks and food, then my kid spills a drink, I called her over to wipe the table, instead, she brings a pile of napkins saying that she is busy and we can wipe it ourselves. I was waiting for her to come and give me a refill, but she never came. I stood next to the kitchen and asked for a refill, on which she responded that she is alone on the premise, not even a manager present. I told her that I am paying for my food and a service and expect proper treatment, on which she responded that I can't talk to her this way. I grabbed my kids, paid the bill and we left. My whole day is shut. I will never go to IHOP again. I expect this type of treatment is normal at every IHOP.

The entire wait staff was arguing with one another, there was an F bomb drop loud enough for everyone to hear, dishes were breaking and I didn't know who my waiter was. It was between two girls who Neither were really attentive I ordered a unsweetened tea and didn't get it till the end of my meal so I paid for something that I didn't even get to really have and top it off it wasn't an unsweet tea it was a sweet tea and that's just a lot of sugar it was a bit of a surprise. Also the uncomfortable awkward situation where I was handed the wrong receipt and card so just the fear of knowing someone else had my information or almost got like wrongfully charged for someone else's order was just a little unsettling

I am a regular customer st ihop, at least 5 times a week. Last night I got upset, because our server was being harassed by rude disrespectful customers but she handled them well. People always complain about the smallest things but never compliment the servers on how well they do. Well. Mimi your an outstanding server and the reason I continued to come to ihop in Plantation. Thank you!

It was a wait she said 30 min we are not local and my kids like to eat at IHOP so I said ok we waited and another party of 5 came after us it was about 20 min the lady walk up to the host and was asking how long she said Wimer is next the lady said really can't we go the host marked me off and took her I asked the host about it she got in my face and told me not to tell her how to do her job I was waiting my turn what the host done was wrong I'll never go back and will tell everyone how dirty of a place it is