IHOP
Reviews and Complaints

My stay in the airport was to get rest from a scandal which I accomplished with sleep. I made my way to ihop and got disrespectful stares where as if they could be apart of. So I ask for a important evaluation of them as a customer. The time of incident was at 6:10am at the airport and my name is antonio a. Butts
Actually was employed in lithonia area with the same restaurant with a inhuman experience and feel that the restaurants shouldn't be that way. My diagnosis is schizophrenic and still need answers to my situation as well as privacy but as a past employee I feel it as unorthodox to starred at as a respectable person. So if anything happens this complaint should judify.

I was called for an interview as a server/ manager at the ihop in kingsport, tennessee. Never have I been treated so unprofessionally! I was scheduled to be interviewed by dianne at 3:00. When I arrived, on time, I was told dianne had left but her assistant would be doing interviews. I sat there for 45 minutes. During that time I felt compelled to assure multiple guests that someone would be right with them, i'm sorry about your wait ect ect ect. I watched as unhappy servers providing horrible service went about their normal routines. Finally, after four more people arrived for their interviews, I asked what the hold up was. Apparently a fist fight had erupted in the kitchen! Are you kidding me? Not to mention it shouldn't have taken almost an hour to deal with while people are waiting for you! Finally, after almost an hour, I couldn't take any more and left having not been seen or even spoken to. I would have been the perfect hire. Not only was I the only one who showed up wearing something other than ripped jeans, I have 20+ years of impeccable customer service skills under my belt. I've served in all types of restraunts from fine dinning to pancake houses. My most recent job was taking care of the vip guests at the hilton in st. Petersburg fl. I ran their complimentary breakfast as they have to spend over eighty five thousand dollars a year to get my services. I was there almost five years before moving to tennessee. I was so excited to have an opportunity to work for ihop, a company I truly love. Now I am nothing short of appalled and incredibly disappointed. I tried to call diane the following morning to ask her why she left after asking so many people to come in for interviews and couldn't get her to come to the phone. I challenge you to try! My name is jennifer emmett - demmon. My phone number us [protected]. Please call me if you need someone to help"clean house" at your kingsport tennessee location. It's the only way you could get me to work there now. I am definitely up for the challenge! Sincerely, jennifer demmob

My name is Abbegail Ahrens, I worked at the ihop in Cleveland TN on Paul huff parkway. This store has severe issues, beginning with employees stealing, doing drugs, offering drugs, management doing meth while at work.
Last night Christmas Day I arrived at work, I'm a new employee, and proper training was never offered to me. I make mistakes, this place has been consistently becoming a hostile environment, last night I was physically shoved out the door by a girl named Paris, the door hit me in the face. Management is incompetent. Something needs to be done with the staff at this store. Please contact me if any other information is needed.
731~415~6702

Hello. My name is Marissa and I'm emailing a complaint about the IHOP located at 6289 Fallsview Blvd. I ordered the Belgium waffle, which I always get when I go to any of the IHOP locations. After the first two bites, I noticed that the waffle was sour as if it was under cooked or the batter was out for too long. I then got my two sisters and good friend to try the waffle just to make sure I was right on what I tasted. One of my sisters is also a certified chef. They all agreed with me that the waffle tasted sour. I then notified the closest waiter of the problem. They then offered me to make another waffle. I declined because the first one was so disgusting. He got the manager to see what they can do. The manager came out and told us he could only take 10% off the purchase because it was "half eaten". He also admitted that he checked it out in the back and said he seen that it was raw in the middle. The food was only about a third eaten up and I have NEVER been to a food establishment that made you pay for raw food. I still feel I should have never paid for this and the manager was very rude and unprofessional about the whole situation. I am very worried about if the batter was left out for more then 4 hours. They should not be serving food like that to the public, let alone making them pay for it. The waiter was apologizing the entire time. It has honestly been the worst dining experience I have ever been through. I am wondering who I contact further.

My sister is an Iraq war veteran she went to IHOP in Miami where she now lives thinking that on Veterans Day she would get a free meal as all other restaurants honor our Veterans on this day with a free meal to her surprise she was asked what that was and told they don't do that at their restaurant. It's really sad because if not for our military and veterans we would have the freedom we have. I'm sadly disappointed that they don't have knowledge of our military.

I decided to come to IHOP when I got off work me and my boyfriend. We went to the one in homewood Al. When we arrived the host did not greet us just looked crazy and said you can come on. She just slid the menus on the table and walked off. Then they are short staff and all the servers are just talking and playing around using profanity around me especially the hostess. Nobody is doing their job but maybe one. I was not pleased plus I waited almost fifteen minutes before someone came. Something needs to be done about staff asap. Thank you!

I frequent the East Brandon IHOP very often. I love going to that IHOP but on October 13th between 8 p.m. and 9 p.m. the the regular manager was out for surgery and a stand-in manager called Bernie was on duty. I brought a young lady there that night because she was having a stressful time in her life and I was there to listen and try to help her out and cheer her up. She was very distressed and distraught. Through conversations I was able to get her mind off of things had a nice dinner. Has conversations may go you know they can last a little longer than anticipated. But the stand-in manager Bernie walks up to our table 45 minutes after we receive our food and forces us to pay our bill right then and there. Bernie was rude obnoxious and his actions we're totally inappropriate uncalled for and unwarranted. He interrupted a critical time in the conversation between myself and the young lady. Needless to say mr. Bernie's actions completely destroyed any type of help that I was giving this young lady because it upset her very much so a very nice attitude and having to interrupt a meaningful conversation that we were having. Prior to that I had noticed Bernie strutting in and out of the restaurant acting as if he owned the world and that he was the big boss around town. Anyone with Bernie's attitude should not be in a manager's position at a public place that serves the open public. His actions should not go unnoticed and unreprimanded. I have friends on top of friends that go to that IHOP and they are informed of British actions. Once I find out Bernie's regular IHOP location I'm going to put the word out of mr. Bernie's actions where he completely disrupted a fragile young ladies emotional well-being. Furthermore I would like to be informed of the actions that's going to be taken against mr. Bernie for his behavior. Thank you for taking the time to read this complaint and hope to hear from you soon. Sincerely Anthony Stuart.

We were around the area at manassas IHOP to have our car serviced. We had to walk to IHOP to have breakfast since it will take 2-3 hours for the service to be done... (We love IHOP by the way) but the service of the crew in Manassas was terrible. Our server was Beverly and i dont really know who is serving us on our table since it looks very disorganized. As we were eating on our table, there was this guy (must be the manager) who asked almost every group of people on their table on how theyre doing and how their food was.. The guy looked at me and just skipped on us without asking how we're doing. Well, I really didnt mind but it was just weird that we are the only table he didnt ask and he even took a glance at us.. (Must be cause most of the customers were white, and we're the only ones that are not?!---im not saying he's being racist though). Then when our food was done I asked for a box for the pancakes that we havent finished so we can take it home.., i told the server CLEARLY that I wanted butter and old fashion syrup to go with it.. Well then she only returned with the box container and before i even speak, she already walked away... Then I had to look for her and she was rushing to get the customers and let them sit on their table which was not even part of her ASSIGNED area. Then after a while, i had to call her and ask that she forgot to give me the butter and syrup. She then confirmed that "butter and syrup, right?" And i said yes specifically the old fashion syrup. Then after few minutes she came back and only gave me butter.. She the walked away like she was in a rush but then i noticed that she was talking and giggling with her co worker. Then I had to ask the other server to give me the syrup since the our server must've forgotten... After finsihing everything with our food, I asked our server if I could have some glass of water before we head out, then she said she'll be back with our water... 15minutes have passed, I still didnt get my water and I saw her laughing and giggling again and serving the other table and seems like she must've forgotten what was asked from her. I then called her attention and said that we still didnt get our water and she said she will get it now.. She came back without any water and she headed straight to a different table.. (Im a very patient person but she is really testing my patience and im almost getting pissed off)... I called another server for water and she said she will get it for us... So instead of getting it, she went to our server and they had to argue and told her that she needs to focus on her area, they were arguing and saying that why she was serving to another table and not focusing on hers, it was very innapropriate and it seems like there's no customers around them. And after all that, we still DIDNT GET OUR WATER! and for the nth time i had to ask again where our water was and we were really thirsty since we had to walk heading back to our car service center. She said she will get it (she didnt even
say sorry nor realized that it has been a long time and they still didnt give us the water we asked for) we left without getting our water and that is the first and last time we're gonna eat at that IHOP location. I hope IHOP does something about this and hire people who truly have the heart and service in doing their JOB. (VERY DISAPPOINTED)

On 4/29/2016 at 6:15 am in Lindale Texas went into I Hop to have breakfast. Ordered what we wanted, took a long time to get coffee to us. Then when food came out mine was wrong the eggs were cooked soft like I asked but no hashbrowns and English muffin was over cooked that I could live with but the Waiter took my Brk back and when he brought it back out the Hashbrowns were on the plate but they brought the old eggs back out and they were warmed and hard as a rock not soft scrambled and the English Muffin was the same one only hard and cold. Told them I can't eat this. My Brk was ruined. My Husband ordered Scram eggs with ham, grilled onions, bell peppers like a western oml, but was scrambled. there was no taste to his at all but he ate it. And he ordered Decaf and it took till the food got to our table to get his coffee, kept asking where his coffee was.
Went to go pay and they did not care my Brk was ruined and was going to chg me for it and I did not even eat it. The cook was a Hispanic man who does not know how to cook at all and did not give a darn he messed my brk up. The mrg did not either. This is not the first time we have been to this I hop for we live kinda close to it and everytime but once we got bad meals even for Dinner. But we thought we would give it another try since we like to patronize local places to eat. But we will never I mean never eat there again. And if you don't do something at this Rest in Lindale, Tx you are going to have to close this place down for we are not the only one who has had a bad experience. Bad Mrgmt and Corp don't give a Darn or it would not keep happening. It cost us almost 20.00 dollars for nothing.

On March 17, 2016, I visited a I Hop Restaurant in Palmdale, CA. My husband and I ordered their special. Upon ordering, I requested egg beaters soft due to me being allergic to eggs. When she returned with our breakfast, I took a look at it and noticed that the eggs were not soft like I ordered them and asked her to take them back and requested soft eggs again (politely) . When she returned with my breakfast I asked her again if the eggs were egg beaters and she responded yes. I took a couple of bites of the eggs and my month, lips and throat started itching and tingling. At that time, I asked to see the manager. The manager came over to our table and I asked her were the eggs real and she replied yes. I told her that I ordered egg beaters and the waitress assured me that they were. The manager was very nice and kept asking me was I okay. I just waived my hands and told her not to worry about it. After leaving the restaurant, I told my husband to take me to see my doctor due to my month, lips and throat tingling and itching. Once at the doctor's office, she injected me with Benadryl and prescribed Loratadine 10MG and Famotidine 20MG. I feel that I Hop was negligent in serving me eggs after telling the waitress Alejandr (327) that I was allergic to real eggs and therefore requested egg beaters. If I would not have went to see my doctor, the allergic reaction could have caused me breathing problems which would have been worse. I therefore request compensation for pain and suffering due to negligence I Hop's negligence.

1. I was passed over during seating.
2. I was place and had to wait over 20min for serves. I only received it because I ask if the lady that was passing by was the Manger. She took order.(Not what I ask for like I wanted it)
3 I sat there another 10 min request Water and the Waitress said that's you waitress job. After another 10 to 12 she came saying they were short of staff.( I only got water because I looked upset)
4. I was so upset I boxed the food and got bill
5. Manger took money and sent a busboy to return my money.

On Friday-Saturday January 23-24 appx 1am I visited the Beavercreek location with a friend. After being sat down by server Caitlin next to the kitchen doors we were waiting for a longtime to get served finally she came back and said "I will take you drink order only" We gave her our order then waited and finally a young lady came back and took our food order.

Shortly after a server was standing right next to our table speaking to a customer who may have been a off duty employee and complaining loudly about her job. She had really dark black hair. She kept going on and on about how much money she wasn't making and how "F" up the management was. She said she had lost over $300 because they had her working in there and she had to help the new girl. Then the other girl start chiming in I think her name was Caitlin and she was saying the same stuff this was all going on in front of our table loudly with no respect for us at all.

I finally asked her to please take that in the back as I didn't want to hear it. But not but a few minutes later they were back right at it again then they went to the POS station and the new girl was there trying to input a order and was confused about something and the girl in the black hair started verbally attacking her telling her she don't get paid to train her and she was taking money out of her pocket and was just so cruel to her. This again was in a loud voice and on the floor with customers all listening in.

I was disgusted by this behavior and it really made the entire experience unpleasant. Im not sure if the problem is management or corporate but some one needs to get into the store and train the stuff properly it was a mess.

The GM doesn't know how to talk to his employees. This is the 2nd gm in the less than 6 months this store has been opened. Talking down to your employees and telling them that "I don't care" when they come to you with a legit concern regarding customers or the food, is not manager material, let alone GM material. Writing you're fired on the table for a server to see isn't professional. Rubbing up on an 18 year old server isn't professional either. No manager should ever be caught giving another employee a massage while on the job. This store has the worst employees and management ever. No manager should ever let another server yell at another server and not do anything about it. This store needs a new crew of employees or the turnover rate Will continue to be high like it already is for this store.

We got seated and after 10min of everyone walking by us we finally got our drink order, then the table behind us sent their good back for having a hair in it and another for having an eye lash! Then we got out food and as my husband went to eat his hash browns I'll be darn if there wasn't a hair mixed in with it! The service was horrible and we got up and left! I don't think any of the cooks were wearing hair nets, not to mention my 3yr old finished the evening throwing up the someone what did she got to eat from there before we found the hair!

I went for lunch to the place I-HOP. I ordered salad and the waitress took the order and promised that within 5 minutes it would be ready. I waited 30 minutes, but this waitress never showed up. WTF? I wanted to find her, but the other waitress simply told me to wait more and went away without any explanation. It was the worst services ever. Please post comments if you had the same problems in this place.