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IHOP

IHOP review: coupons in the local paper is a rip off! 64

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Author of the review
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

In the beginning of Jan 7 I have found a bunch of coupons for IHOP restaurant “Buy One Breakfast get one free” in our local newspaper. On 1/13/07, my husband and I decided to go to IHOP for a breakfast since we had the coupons and it seemed like a good deal. It is clearly stated in the coupon, to show it before ordering, and we did it. In response server said that we have to show it at the end when we pay. After having a breakfast my husband went to pay a bill to the cashier, and was rudely suggested to come back to the table and pay to the server. We asked server to take our money and a coupon, 3 minutes later she came back saying that they do not accept those coupons. This IHOP and other once in our neighborhood are NOT participating restaurants.

How disappointing I was, why would you even considering printing the coupons in a local newspaper, and then do that to people. Why if you have such unpleasant customer service people working there, who cannot even smile and say simple Good Morning, just to print a list of those participating restaurants, right there in newspaper, so we will not go and embarrass ourselves and bother your managers with explanations. At least we could had started our morning differently. Now we have to always find a list of participating restaurants before we go.

64 comments
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Ladyjeanette
US
Sep 02, 2018 3:54 am EDT

Advertisement that was on line and on TV, i went into restaurant and they said they don't honor that! There regional manager said !

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Angie Luczaj
US
Sep 05, 2018 7:36 am EDT

We went last night around 7pm. We noticed as we walked in that the A/C was not working. We were sat properly, then no one came to take our order. As we sat we overheard other customers complaints. We left. Very disappointed 😔

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TELLZ30
US
Sep 05, 2018 5:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am unhappy with my service at the IHOP at 1010 West Layton avenue in Milwaukee. I ordered my food over the phone when I got there I was waiting almost an hour, the mix all the takeout order, if I didn't asked for my money back me and the others customer still be waiting. The food was cold. I will never come back

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NaturalGirl1
US
Sep 05, 2018 7:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

What is up with your hashbrowns? They have a pasty, gritty texture about them! It really was disgusting! Leading me to believe they are not really potatoes. I have been eating real potatoes for almost 60 years and those are NOT potatoes!

I also understand that the eggs are not real either!

Done eating at IHOP. I like REAL food!

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DParks59
US
Sep 06, 2018 2:29 am EDT

I placed a Doordash order and I had two order that were very simular one order had an extra order of bacon, as well as a lemonade. The food arrived cold and the extra order of bacon was not sent with the order. I was very dissatisfied with my order on August 29, 85008. I am considering not order from ihop online again.

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alyzabeth moreno
US
Sep 06, 2018 5:07 am EDT

i waited 30 minutes to get my great grandmas county omelette . it was cold and the cheese wasn't melted and in the process i watched my 2 other plates wait there till they were "done" then they brought me my plates and still no country omelette . they took too long for 3 plates i could've went some where else if i wanted to wait this long

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Edgarasff
US
Sep 10, 2018 6:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Waiting for a long time witch is fine but the service they gave me was very bad and I was charged way over the amount it needed to be will not be returning to this restaurant with the service with the horrible service I was provided... I need my money back in my card because the service was horrible and these people need more training very upset

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Erica Manfre
US
Sep 19, 2018 3:00 am EDT

On 09/16/17 @9am my family was sat down and never had the sever come to our table we waited for 20 + mins people were getting served before us and they were Just setted this is unfair. We had bad services ihop management need to train there employees with more customers services.

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Cheftom
US
Oct 21, 2018 6:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The pancakes at store #1721 are smaller than company owned stores and the rep needs to talk to this owner.
I also finally see that they hired a outside female apart from family members running store.
I also watched families who only got half of the food while the others waited.
Not a good example of IHOP reputation.

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Chris Bouche
US
Oct 22, 2018 12:17 am EDT

I am a regular customer that loves Ihop but this is the 3rd time I witness this waitress/ hostess yell in the middle of the restaurant inches away from my booth to another employer after being very aggressive she's all over the place. Its criticism and not professional.

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jeasmi
US
Oct 31, 2018 6:30 am EDT

went to IHOP for dinner at store 3045 the turkey was dry looked terrible the gravy was like water (no kidding) tasteless I complained to the waitress an she said thats the way it always is yikes never had a problem at an IHOP before Wish I had taken a picture.
This store needs some improvement. It was worst meal I have ever had at any place.

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Sharon Rodriguez
US
Oct 31, 2018 5:21 pm EDT

I made a combo French toast combo order with eggs and sausage only got the French toast and no one is paying attention to my order

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Valerie J. C.
US
Nov 01, 2018 5:02 am EDT

I tried to order an egg white omelette with cheese and mushrooms. Waitress said that I Had to have pancake batter mixed in omelette even though I asked for them to leave it out. She refused and now I am eating toast. The only thing I eat here is omlettes. Her rudeness and lack of customer service is unbelievable.

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shaqueta w
US
Nov 11, 2018 6:57 pm EST

I called in my order and My order was made wrong and still did not get my beverage with my meal which I waited for an additional 15 minutes for.

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Dylan Mcmurray
US
Nov 11, 2018 10:09 pm EST

There was only 15 tables with two people at each table took over 45 minutes to get a biscuit gravy combo and two orders pancakes. The waiters only come twice had to ask for our refills overall very poor quality of service and won't be back.

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Ron Ryman
US
Jan 05, 2019 11:16 pm EST

I will never eat at iHop ever again after your boycott of Tucker Carlson and will make sure every one I know should Boycott iHop...GOOD LUCK !

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Allie and Jeremy Rau
US
Feb 11, 2019 8:06 am EST

Been trying to reach the GM for over a week. Refuses to call me back and other employees told me he is purposely not responding because he doesnt care about getting me mine W2. Treats people with ni respect.
When I worked there, he bullied multiple employees and lets other drink and smoke weed on the job.

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Monica Fowler
US
Jul 04, 2019 3:28 pm EDT

I hope she is replaced

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Monica Fowler
US
Jul 10, 2019 1:31 pm EDT

I was wanting to talk to the manager about a situation with my daughter who was an employee there. April the manager came out of the back and verbally attacked me. She wouldn't let me talk. She bad mouthed my daughter and belittled her in front of others. She was aggressive with me and I am disappointed with her. She doesn't need to be a manager.

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Cecilio Ricardo
US
Aug 04, 2019 11:57 am EDT

I loved your corned beef breakfast so much that I woke up thinking about having it this morning. Unfortunately, I've just discovered from our server that it was taken off the menu. Please, please, please bring it back.

Your concerned customer, Springfield, VA
Rick

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Jess22775gg
US
Sep 14, 2019 4:07 am EDT

I was in sunday and the manager kim i believe was rude and did not believe me when we showed her the hair in our food. Some one like that does not need to be in charge. Then she was being short with the server.

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bsrbie
US
Oct 01, 2019 12:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

We found a fly on the whipped cream of my grandson's pancakes and the only thing the server did was to offered an order of free pancakes that I didn't accept. IHOP won't see me again

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Ceecee2019
US
Nov 09, 2019 7:00 pm EST

I frequently visit this restaurant. There is a newer manager that just stares at people. I asked him for a to go box and he looked at me like he didnt understand English. He was rude when he brought me a refill instead of the box and I corrected him.

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Trac y
US
Nov 23, 2019 4:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ay 9:10 pm we walked out after waiting 30 minutes with no drink. We were sat a a dirty table, syrup spilled all on the floor. We asked for another table were told none were available. There was at least 20 empty. We were told we had to stay at that table if we wanted service

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  1. IHOP Contacts

  2. IHOP phone numbers
    +1 (866) 444-5144
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    +1 (818) 637-3079
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    +1 (818) 240-6055
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    +1 (561) 881-4683
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  3. IHOP emails
  4. IHOP address
    450 North Brand Boulevard, Glendale, Pennsylvania, 91203, United States
  5. IHOP social media
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    Nov 19, 2024