Il Makiage review: Billing/shipments

Ill Makiage has been dishonest with their billing and products ending. I ordered a free sample and have been billed hundreds of dollars. When I contact them, they tell me there is not a cancellation process. When you email them you just keep getting the automated emails back. The customer service is the worst I’ve had to deal with!

Thank you for getting back to us.

This is the reply I received from ll Makiage:

I totally understand how this could be confusing.

Since your auto renewal was not cancelled after the last shipment was sent which is your order 620xcx2787+3 you were charged for auto renewal fee with invoice 620xxx8310.

Upon checking your account, we confirm that your Annual Plan subscription for both POWER RECHARGE CREAM and F*CK I'M FLAWLESS #2.5 concealer will not auto-renew after the cycle for the 3 prepaid shipment for the recent invoice 620xxx8310.

Once you have received your last prepaid replenishment, you will be downgraded to our regular auto-replenishment plan, which you can easily manage in your account.

I hope I'll have the pleasure of assisting you again in the future!

Have a great day and remember to be safe!🌹

I removed some of the order number and replace it with xxx. I did cancel them over one year ago! And notice when I canceled again, they are just going to downgrade my order!

My first email was in March of 2022!