Imperial Tobacco Australia
Reviews and Complaints

I have been buying jps gold tobacco for a long time now and I do not like the new zip lock bags as the bag is too small to loosen the tobacco in.

I mentioned it to my shop keeper and they have had a lot of complaints.

Shop keeper told the rep and he suggested making a complaint and if you get enough you may consider changing back to previous bags.

I bought a pouch yesterday from my local BP Smokemart on Parry Avenue in Bull Creek, perth, WA, where I always buy my tobacco. The tobacco is extremely dry and stale as if it is very very old. It is consequently hard to roll and tastes stale and burnt. I have been smoking this product for many years and know it should not look, feel or taste this way.

I I am complaining about the last two couple of packets of JPS 40s that I have brought in from the tobacconist as they have damaged filters and would like to be reimbursed for them thank you Coles Marsden I never thought I'd need a receipt as I never needed one for years

The last 5 longbeach pouches I have bought have each weighed only 23g instead of the 25g it is supposed to contain, where is my missing tobacco? Serial number on latest pouch is [protected]

To whom it may concern I wish to complain about the quality of your product lately. I have smoked tobacco for 40 years now and although I do realise that all tobacco is not perfect and you always seem to have to throw away the odd bit of stem or clump this latest find is too much. Finding these 2 large pieces of (I don’t know what) stuff is too much.

Good morning,

I'm writing to complain about the Parker & Simpson Blue 40's. I have bought a couple of packets now from my local woolworths store on the 19th & 22nd of March 2022 that have cigarettes where the filter paper isn't rolled on properly, which makes it un-smokable. Thos is extremely frustrating due to the cost of each packet in Australia.

bought a carton of parking simpsons blue for 10:40 and 12 pack it from the cartoon had to imperfect cigarettes so they didn't have proper filter. both were separated and filters didn't have full cover correctly so couldn't really smoke them without a filter.

Very frustrated as ended up running out of smokes as thought at least 2 left... bugger 😬

Hello,

I have now purchased between 7 and 10 packets of Tally Ho paper and the glue continues to be defective. This isn't the first time this has occurred over the past 2 years however this is the first time I have consistently encountered defective packets. This is now beyond a joke and I hope you can address the matter. Please advise.

Regards,

Nick

I bought a new pouch of tobacco as I got to the bottom of the pouch I found paper with writing on it and I thought the tobacco tasted a little strange probably from the paper threw it as I’ve smoked champion for over 15 years I’m a little upset about this the product was bought at the service station on Bourke Street Wagga on the 20th of this month I'll be happy with a pouch of tobacco or 2 for my troubles

For about the past month, I've noticed the size/amount of tobacco I've been getting in has been significantly noticeably smaller than usual/ what it should be. It is clearly visible that the pouch is crushed/flattened on one end and that is it not filled with tobacco like the other end is. Not to mention the over consistency/quality of the tobacco has been all over the place. One pouch it's good, next it's all dry, under filled and there's heaps of steam and bark. This isn't good enough. I'm paying almost $60 a pouch, for a premium tobacco. This is just showing how much effort is actually been put in to your product and the lack of respect shown to the consumers. I would expect from a premium brand, especially one that used to be so consistent and have excellent quality products.

We've smoked Parker & Simpson reds for 1-2 years. We buy a pack of 40's every 2-3 days always from South Grafton Coles.

In January, we noticed our cigarettes were snapped or had holes in them. Through January and February it was only 3-5 damaged cigarettes per pack. We weren't impressed but figured it might have been a bad batch. We bought 13 packs of cigarettes in this time and every pack had damaged cigarettes. Ill go in the middle and say each pack had 4 damaged cigarettes, that is still 52/520 cigarettes.

In March, the number of damaged cigarettes dramatically increased. So we started documenting the date of purchase and number of damaged cigarettes per pack. We have bought 8 packs (so far!) in March, with 92/320 cigqrettes damaged. The dates of purchase and number of cigarettes damaged are listed below:

01/03/2022 - 19/40

04/03/2022 - 15/40

06/03/2022 - 7/40

08/03/2022 - 9/40

11/03/2022 - 8/40

13/03/2022 -12/40

16/03/2022 - 8/40

18/03/2022 - 14/40

We tried to take them back to Coles but they won't refund or replace them. They said they are only a reseller and we have to contact the manufacturer. We are paying nearly $60 per pack. We will be changing brands if the issue isn't rectified or continues.

Hello,I've been smoking for 24 years love the A grade white ox but unfortunately over the last year, my tobacco is less pouches have gotten a lot bigger with less tobacco, I love the brand as I said been smoking ox for years. Enough of the stems hope you can fix this, I will stay loyal to your product , but how's about sending a old fella out a pouch or 10 lol much love number 1 aussie ox smoker#fixme up

I have bought several pouches of Riverstone tobacco which have hard black tar lumps in it which you can't use. It has been happening over the last couple of weeks, I have included photos of the lumps and the packet of tobacco. If you don't resolve this issue I will change tobacco brands and warn others of the problem.

Last 2 packets have had blobs of black tar-like stuff through the pouch.

NOT HAPPY...Will no longer purchase this crap.

Might as well throw your $$ away if you buy this

11/3/2022 10.22am

I've been with this brand now almost 15yrs over the last 3 months I've gotten about 4 pouchs 3x 50g and 1x 40g that are dry as hell definitely not a pleasant experience and at $118 x 3 and 1x $98 u can bet I'm mad as hell.

Location luddenham post office

Location glenmore pk shopping center

Hi I bought a 50gm pack of white ox 7/3/22 at food land Henley beach square and I got this much bark out of the first 10 gram i have never had this much bark before .I buy 50 gram every 3 day .so if I can get my refund or even a new packed thank you my number [protected]

03/03/2022 i bought a packet of Riverstone roll your own tobacco and it had a few pieces of bark in it . bought from coles perth cbd

24/02/22 @ 1100 am approximately I brought 2 pkts of 25gm roll your own as it's cheaper than 1 × 50gm. I rolled a smoke for my long drive. 20 minutes later I pulled over to roll another smoke as I had to drag the living living beep out of my last one same thing happened so I checked my pouch and found chunkey bits of tobacco. I checked my other new packet and found the same problem. I turned back around and headed back to Woworths to get a refund. After showing them all my evidence of the chunkey tobacco in both packets they refused to refund me.

i found chiunks of tabacco bark ,2 of them

Bought today Thursday 3rd of march from Coles supermarket. Cigarette filters are falling off. Has happened to 4 so far out of the pack. Can’t get them back on

My email is Rachel.[protected]@live.com.au

Serial numbers 1H13AQB 1625

Barcode number [protected]