Imperial Tobacco Australia
Reviews and Complaints

Hi about 2wks ago I talked to one of the

Office workers at Imperial Tabacco she told me that she will send me a envelope inside containing a pre-paid envelope so I can send my damaged pouch back to examine the faulty packet of tabacco and get a replacement but I haven't received it yet.

Not really a complaint, more of an observation...

Over the last 18 months or so, have you guys not noticed the unhappy consumers of Ruby or White Ox? You know the ones who have given your company many years of support and lots of $$$? The ones you guys now dont care about as you give us inferior tobacco and yet still attempt to pass it off as "Legendary Ruby" and white ox?

People like me who have smoked these tobacco's have done for many years. We know when something is different. The current Netherlands Ruby is so far removed from the real NZ Ruby, that I simply cannot smoke it. I am not an orphan, judging by the comments on this site. When I did call to discuss, I was told it "should still taste the same"...The lady who said this obviously doesnt smoke...Smokers know the difference. Air effects the tobacco taste, so when it absorbs air from the Netherlands, it cannot taste like the NZ Ruby. I understand you company makes decisions based on the bottom line, however its the consumer thats left to suffer. Pro-Tip: Change the product names, its deceitful to call in Ruby, when its clearly not. Remember how "new coke" flopped? Thats the new Ruby...

I have been smoking these for over 20 years so obviously a fan. I buy them by the carton to save a few dollars. After opening a new carton I noticed there was a lot of loose tobacco in the bottom of the first packet. I put that down to tough luck but, after smoking just a few from the second packet I found the same thing so I took the cigarettes out of the pack and found that a lot of them have the tobacco very loosely packed to the pint where some actually have about 3mm of only paper on the end of the cigarette. With the price we are paying for these now this is unacceptable. I can provide photos if necessary.

Hi thankyou for taking the time to read my letter. I have been smoking Ur brand and product for a long time I recently brought a pkt of reds in the 30s and it's was full with lots of tobacco at the bottom of my pkt and alot of the smokes were like half full of tobacco iam on a centerlink benifits and I can only afford one pkt a fortnight and I really don't want to change brands but in this case it really was a horrible experience as I payed for a pkt of smokes that were sealed and I showed the Cole peploe and because I opened it they couldn't give me a replacement or my money back I also looked at the numbering of the smoke and it had the number for a pkt of gold on the cigarette I really don't know how this has happened but it a duty of care to make sure Ur products are fully expedition before ship or sale thanks for Ur time.

Hi, have been smoking for over 45yrs, spent a lot of money on Tobacco, JPS Gold Tobacco (RYO) is $58.00, for 25grams, not cheap, especially when it is full of hard /multitude of rough hard sticks, there seems to be to many in the small packet today, as well as it won’t pull apart to roll, what’s going on guys! Really annoying , big Disappointment 🤨

My pouch has blown out, smokes are through the roof right now and have lost half my pouch, as it is brand new and lost half my tobacco due to faulty packaging.. I would like to be reimbursed as it is expensive enough for tobacco

I went to roll a cigarette today (27/04/2022) and found a big black clump in my pouch

Bought my packet of champion ruby tabacco 25 gram 26/04/2022 at Nanango Qld 4615, at the local IGA. I am not happy with the quality of the tobacco, as it has a complete different taste also I have noticed the colour of the tobacco is lighter and weaker. I have been a loyal customer of champion ruby for over 18 years now. I would like a full refund of $58.95 or a packet of quality champion ruby. The last 3 packets I have bought from the local IGA in Nanango Qld 4615, I have not been happy with the quality.

Hi I brought a 25g of JPS RED POUCHE at Woolworths INALA 4077 on Thursday the 21st of April 2022 at 4.20pm when I open the plastic cover and open the sticky tape the side of the packet opened up a lot of my tabacco fell out it looks like the seal wasn't healed properly .

I've been smoking Champion Ruby for years, and I've never had a pouch that is a zip lock pouch similar to what inferior tobaccos as JPS are in. Upon opening the pouch its clear it's a different tobacco to Champion Ruby. The tobacco is not champion ruby, although the packaging states as such. It smells, tastes and looks like a Rothman or Riverstone tobacco.

I look forward to my new Champion Ruby every week and have been left rather disappointed with what is obviously not champion ruby.

Purchased a 25 gram of jps blue from marion bay convienient store on 17/4/2022 . Opened it to find it very dry and full of sticks and seeds. Quality burnt very quickly and causing burning to lips and fingers. Disapointed as only half the pouch was smokable and costing $61 .

Today I found two big black nugget looking things in my tobacco not able to roll into a cigarette and not able to smoke. I found one then threw it into the garden but then I found another and thought I might let you know. Found today 18/04/2022

Bought the 25 gram pouch of tobacco for $61 aus dollars . Opened it up and was very dry and full of sticks and seeds . It smoked very quickly and burnt my lips and fingers . Very poor quality and taste very unsatisfying.

Brought pouch from service station on the 11/4/2022 Monday night about 7 pm ish. I purchased it on card so have proof of purchase in Strathfield and it was as stale as anything. It was dry and rough

I have been smoking a packet of 20's as above, I dismantled a cigarette to utilise the tobacco inside the tailor cigarette and there was, is a piece of black plastic, which looked the same as a piece of roughly cut hard long strip piece of tobacco, but on closer inspection this piece inside the cigarette is not tobacco but something like plastic, almost like a small piece of electrical tape looking like piece of plastic. On one side it looks like it has tobacco stuck onto it and looks brown but th other side is shiny and black. It definitely does not look like tobacco. I have kept th remains of the cigarette casing and this piece of tobacco for reference if required. I would appreciate a new packet/ or carton preferably for the inconvenience and also risk of inhaling what I assume is a piece of plastic found within a parker simspon blue cigarette.

Cigarettes purchased today Wed 13th April, at regular retailer ( Lucky 7 grocery, Brooklands shopping center Glenbrook/blaxland NSW, Australia. A tear was in a cigarette rendering it unsmokeable. The outside packaging was in no way damaged so obviously an issue in production. For the money I pay I expect ALL of the product to be smoke able.

I buy regularly and find there is a lot of long stems and bark in the pouch .. I like the tobacco but the weight of the stems and bark material is significant and costly when paying over $100 for a 50g pouch

2nd last pack was too severely dry, packet just bought way too many uncut pieces of tobacco which are unable to be rolled. Brought from Coles Central market Adelaide

31/03/2022 approximately 7pm I found a chunk of black tar/resin stuff in my tobacco, it’s a brand new pouch and I have had similar smaller chunks in previous pouches.

It’s around the size of a large pea and I don’t know what it is so cannot smoke it and am concerned about what else is in the rest of the tobacco