Intercape review: Bus not arriving twice at specific time

To Whom it may concern

It is with great sadness that i had to have this bad experience with Intercape service this past weekend.

7th October

I booked a passenger on a bus on Saturday 14:35 just to here that nobody picked up my POP so that the passenger's name wasn't on the list and the bus didn't stop there anyhow.

After a call to your helpdesk on the second try I was helped and after 40min on call was helped with a new ticket (Thanks Joshua for your friendliness and patience to help me sort out the bad issue. It was greatly appreciated) of the 8 of October.

On the 8th October

We were at the bus stop at 14:00 at 14:45 we called the helpdesk to find out where is the Bus just to be told it is running late with no idea why.

The agent advises me to come back at 17:00 as the bus is 278km from Mossel bay. After standing at the bus stop again (third time) with no freaken bus arriving, and to be told and message was sent to notify me about this and i haven't received a single message. After checking it was confirmed by your agent that there was no one sending messages on a weekend. I'm battling with the conflicting messages your agent give people.

I had to call again (3rd time), just be told the bus is broken with no repair or arrival time, and nobody thought of notifying passenger of this delay and that the bus is still not coming, even after cell number was updated. Yoru agent's stories don't align and your poor passengers sit on the other side experiencing this bad service.

I'm now sitting with a scholar that needs to get to Paarl ASAP before Monday afternoon / night so that he can be at school on Tuesday.

I need someone at Intercap to sort this mess out. This scholar needs to be at school on Tuesday. this was the worst service I have received in a long time.

Can this ticket booked on the 14:35 Monday bus to Paarl.