Intercape
Reviews and Complaints

Today the 16.01.2022 I was suppose to catch a but from Johannesburg at 6pm to Cape Town however the bus was 3 hours late and in those hours waiting we not offered anything to drink nor snack on... EVENTUALLY WHEN THE BUS ARRIVED AN INTERCAPE MEMBER WAS VERY RUDE AS HE WAS CHECKING THE TICKETS, CUSTOMER SERVICE WAS VERY BAD AND WOULD NOT RECOMMED IT TO ANYONE IF THIS IS HOW CUSTOMERS ARE BEING TREATED.

My son is currently travelling to Mthatha from Midrand by Intercape bus number 602 using route 0209. The drivers are very rude. The first incident happened when he took a bus at the Midrand, Big Birg Engen Garage. He had a luggage bag and they refused that he goes in with the bag. They requested that we go back to the check-in office and we willingly took our bags when the driver started to shout and said the child must put the bag in his laps. In the process the child forgot his ticket and we took the picture and sent it via WhatsApp. The drivers threatened that he cannot travel without the printed ticket and they didn't explain what can be done to mitigate the problem.
Drivers deal with people who don't understand the processes of the company. The least they need to learn is to willingly explain to passengers.

Good day

I want to bring the following to your attention that was quite an appalling and emotionally wrecking experience my mother had on one of your busses. I made a booking for my mother to travel from Port Elizabeth to Cape Town, return on 21/12/2021 and 03/01/2022.

When we got to the bus in Port Elizabeth at 06h30 I specifically went to the driver and assistant and asked if they perhaps had an additional step as my mom is not able to lift her leg very high and that she will require assistance getting in and out of the bus. They informed me that there was no step and assured me that they will provide assistance to her for getting in and out. She had to also transfer onto the shuttle to Paarl in Somerset Wes.

Absolutely no assistance was given and my mom was eventually helped by some fellow travelers. At the transfer point she tried to get into the shuttle bus, again without any assistance as non was provided, and she had a nasty fall. She was again assisted by fellow travelers who also had to pick her up from the floor as she could not get up. Please see attached photo's of her legs taken two weeks later when she returned via AIROPLANE from CT.

My mom was so traumatized by this experience that we had to buy a plane ticket as she just could not take another trip on your bus (note, a return ticket was bought for your bus). I am shocked and appalled that this is the service given, taking into account that most of your travelers are elderly citizens going to visit their families etc.

One thing I can definitely say for sure is that I will never make use of your services again and will definitely not recommend Intercape to anyone I know.

Another FYI, only hands were sanitized when entering the bus, no-one's temperature was taken or monitored.

I was to disgusted by the bus I drove from Western Cape to the Northern Cape. The whole bus was full of cockroaches.

My aunt bought me and my two small children bus tickets from intercape through shoprite. From Bethlehem to Amanzimtoti for the 02 December 2021. The bus arrived late and on arrival the bus driver climbed out of the bus and asked whom he was picking up, me and my boyfriend told him it was me and the 2 children which was already asleep as it was past midnight he then proceeded to tell us that the children should be awake as we knew the bus was coming. He asked where my laggage was and through it in the compartment on the side of the bus without marking my luggage. As we rushed to the enterance of the bus as he told us he was late and did not have time to wait for us he grab my 4 year old son and walk up the stairs to the front of the bus, there was 2 seats open but them told me children are not allowed to sit at the front of the bus, he then picked up my son and proceeded to move deeper into the bus and them chased another passenger out of a seat and told me and my boyfriend that me and my children would sit here, i told him that it was only 2 seats and we payed for 3 but he just waved his hand and moved to the front of the bus. My boyfriend was helping me to get the children comfortable when the driver just took of and my boyfriend ran to the front of the bus to stop the bus as he still had to get off the bus. The driver told him that he is waisting his time and my boyfriend got off and the driver took off over the pavement. I have never been so scared in my life. The driver drove really fast and reckless for a while my son slept on me but he was uncomfortable so i had to sit on the floor. When we stopped at Montrose the passengers complained that the toilet was overflowing and he told them to wait until we got to Durban. I have since phoned [protected] twice the first time i spoke to a lady, whom i unfortunately did not get her name, took my number and a lady with the name Jessica would call me back, nobody phoned me. The second time was a few days later i phoned again and a Tasmiha told me Jessica was busy and would phone me back i have not heard anything frrom them. My boyfriend logged a complaint on the 03 December 2021 Reference number C132864. The ticket numbers is as follow :
[protected]
02122106030G925
0212210603MP320
Computicket Reference number: B59BBSD3 / L59J4KTJ
My contact details are as follow:
Contact nr: [protected]
Email: [protected]@gmail.com

Good afternoon this was my first time booking intercape tickets form cape town to Durban on the 22 of December we traveled with the 904 bus from cape town to Durban and the bus has broken down twice we have come for a family vacation and we lost the hole day we only arrived in Durban on the 24th I was so disappoint and I am still disappointed also on top of the all my luggages was soaking wet I really don't think it's right my name is Candice Johnson the tickets numbers are 2212210145YA563-2212210145XC302-2212210145LB90-221221045QE125 if so I need you to compensate me on our return tickets home because I really don't think it's right my number is [protected]

As I write, I am currently in the Intercape bus departed at 07h30 from Durban to Johannesburg. In this present moment myself, my wife, 3kids which 2of them are minors, as well as other passengers on board carrying infants have requested to the driver for a slight reduction of the highly felt air-conditioning.
Not only does he refuse but dismisses arrogantly and sarcastically. Health issues are of major concerns as we will be stuck under these freezing conditions. As an adult I am already experiencing the discomfort of the oozing breeze at the back of my nostrils, not to mention the infants in our midst.

Your immediate intervention will be highly appreciated in this matter.

Many thanks: Xolani Mlipha.

Disgusting and unexceptional it is a horrific experience toilet stinks and these no water no charging facilities no sanitation sick and disgusting

Driver was rude from durban when packing bag but he finally did .Then on arrival to vereeniging he was worse telling us that our bag are suppose to be on top while he was the one packing ended up telling to climb the trailer and pick out my bag.couldny get his name cause he ddnt have a name tag and asked the guy he was with he refused to tell hia name but the vereeniging mc donald security and other passege will.be my witness.he was in an all.black uniform please sort it out fast before i involve my lawyers my bag is taughn cause he threw it down and left .please fix is bus from durban to vereeniging

Yours Miss Mofokeng

This is the worst experience ever... This is my first time using intercape and my first time in a bus in 6 years and I regret it
I'm in bus 073 and we have been stuck by the side of the road for more than an hour now and no one is addressing/informing us what is happening and what the plan is. The call center isn't taking out calls and their WhatsApp line is not being answered.

Booking the bus was easy, calling to confirm bus times is easy, but addressing issues concerning us, our safety and time, they are no where to be found.

I would like to inform Intercape of their rude and unprofessional drivers. I was travelling from George to Cape Town on 18 November 2021. Firstly this bus was scheduled to arrive at 13h45 and it arrived around 14h40. When the bus arrived I was busy packing my bag properly. As I finished and reached for the door, one driver closed the door on me and two of them were talking in a degrading manner asking why I was seated but I see the bus. I tried explaining that I was in the middle of repacking hence I got off the seat when I did. They were both talking over me rude and undermining as though talking to an idiot and like I was inconveniencing them or speaking rudely asking for my ticket.

They had such a horrible attitude these people and really distracted my day.

In the midst of this, there was a third voice which carelessly said "go sit down sisi".

I was so annoyed but I told myself that I would just go sit and report them. they were seriously acting like they own the bus or they had paid for my ticket themselves.

Secondly, this bust had NO working USB ports for charging, like the whole bus!
This was such an inconvenience for me because I had to request a ride and call home as I was arriving in CPT at night! This is not acceptable at this day and age to not be able to charge your phone on such a long trip! You need to ensure that ports work!

Ticket Details:
Confirmation Number - 811210146AI287
ORDER NUMBER - 8485346

I was supposed to travel from Cofimvaba to Cape Town. But when I got to Cofimvaba I discovered that tge bus doesn't stop there. Had to use extra amount of money so that I can catch the bus at Queenstown. Wrote them an email and the responded saying thay have given me a voucher as token of an apology. But when it was time to redeem that Voucher discovered that the was no voucher number included. Had to contact them again via WhatsApp and they just gave me R66 discount, what an insult!

On my trip from Belville to Christiana my baggage just disappeared in an overnight trip. It was uploaded in Belville and when I got home, there was only one suite case. My pink suite case and a bag with my laptop and jewelry, was missing! It was obviously stolen at a previous bus stop.

The Intercape bus driver, Frans Ramoganyaka, told me that I had to travel another 400km's to Johannesburg. There everything will be off loaded and I can search for my suite cases.

I travelled all the way and found nothing in Johannesburg. I had to pay from my own pocket just to return to Christiana the next day.

My stolen property is not ensured and Intercape takes no responsibility for the theft. Surely they were negligent!

It seems that all you have to do is travel by bus and at the first bus stop, just take bags and suite cases you want! There is no control!

I'm currently in a bus to Port Elizabeth bus number 220 the charging port is missing and cold air is oozing out of that huge hole and yet I'm seating alone. I sent Intercape an email and around 4:30 they said a representative will call but its 22:34 and no call has been made by the representatives.

Good day

I am Intercape bus user I want to lodge a complaint about stop @ Potchefstroom the bus break @ Magg & Bean restaurant and is very expensive I am not happy @ all.
I hope you will listen to our complaint and do much better

Bus no 2020 left belvile 18.45 on 25th October toilet having no water is this normal or can it be rectify . And seat allocation is also a problem you pay extra for a specific seat but when you get on they place you any where the bus driver feels like

The bus which my mother and father were passengers booked on the bus which had to leave Kathu at 14h20. My parents were on the bus when the driver informed all passengers to all get off due to a breakdown and informed them that another bus is on it's way. When the other bus arrived at 16h00 the bus driver refused to load passengers that were not booked on his bus and left. I called [protected] to ask the lady for reimbursement or a booking on another bus where she confirmed the breakdown and refused to assist me. My mother is 74 years of age with a heart condition who sat and waited until I took her to my home. At 17h36 the intercape representative called me to say that the bus is fixed and the driver is looking for the passengers. I asked her to inform the bus driver that we are 5 minutes away he should please wait. When we arrived at the bus stop the bus was already leaving. The driver drove recklessly not stopping at stop streets and overtaking cars and trucks as we followed him. Your intervention would be appreciated. Ticket numbers 1810210604IB014 and 1810210604TR990

Bus number 070 from Johannesburg to bloemfontein intercape smelling urine we can't even eat our food is too bad please help. immediately when we enter the bus we encounter the smell some people have commobility we can't even open our lunch boxes this is too bad please do something...

I am very disappointed with the poor service I have received from Intercape, my family member of 89 years fell ill a few hours before the departure time, which was supposed to be on 10 October 2021 at 2h40 and was attended to by the two people who were supposed to accompany her and they could not make it to travel for the set date. We have requested for a reschedule as she needs to see a specialist in Pretoria, but Intercape having no consideration and just send an automatic response that there is a 100% cancellation fee. How are there not measures in place for emergencies?. The bus tickets was booked through Shoprite and they were not informed that Intercape customer service is available 24 hours, nor were they informed if you cannot travel, Intercape should be informed 15 minutes before departure. I find this unacceptable and these are pensioners, who used their last pennies to book the bus tickets for the granny to consult a specialist. How can they accept money from fragile elders and if an emergency take place, they are so inconsiderate.

Hello, i bought a ticket on 6th Oct from Bloemfontein to Johannesburg from Spar in Baysvalley complex. The date on the ticket was suppose to be 9th October but instead it was 8th October, so when I got to intercape offices thats were i was told my ticket is wrong and I'll have to buy another ticket, they tried to get me a but everything was full🙁. And the saddest thing was that i couldn't get a refund and i was stranded not knowing what to do, then i had to popout more money from my pocket to purchase another ticket then wait hours for the next bus it was cold. How do i resolve this because it was not my fault?