Intercape
Reviews and Complaints

Dear intercape.

Yesterday 24 jan 2016 i boarded a bus from parkstation South africa to Zimbabwe harare. We got to Midrand and the said the bus was overheating and we had to stop for like 2hrs and they told us another coach was coming but nothing came and we had to continue with the same bus. We got to Zim side everything seemed normal. Just after Masvingo your crap bus had to stop again coz of the fan belt. Drivers had to ask for pulling socks from is ladies so they could tie it. That was at 7.00 in the morning the t8me at which we were scheduled to arrive to Harare.

As iam writting this we are struggling to get to Mvuma which is 60ks from were we are. The bus is moving at 10km per hour and theres no Aircon we cant even breath.. this is by far the worst service ive ever received with any other bus.
The management has been told but since 7am up to now 11am they have done nothing whilst we are burning in their stupid bus.. is it because they got their monies already so they dont care

My elderly mother and myself took the intercape from Pretoria to Plettenbergbay on 4th january 2016. We sat in bottom frohim.We missed the hostesses. When loading our luggage in the trailor, the driver was not friendly or helpfull to lift our luggage. All along the trip I noticed he flirted with passenger girls. While we stopped in Jhb, all sorts of vendors and beggars were allowed on the bus which created an unsafe atmosphere. It also made me wonder how does he control non passengers who need a ride? He did not switch off the tv at night time, just the sound. This disturbed our rest. At Willowmore, he forgot to drop off a passenger and had to make a U-turn back to Willowmore after someone allerted him. At one stage he left the door open, anyone could have fallen off in the dark. No coffee was served in the morning like before. This dissappointed my elderly mother. The coffee in the morning used to be a highlight for her. I also find that there was no respect for her as a senior citizen. No assistance of any sort. My biggest complaint is the coditition of tge toilet. There was no toiletpaper. The toilet could not flush, the floor flooded with urine and the walls smudged with feces. It was very difficult not to touch the walls as the bus driving in a pass area. I picked up a germ which cost me my holiday which was spent mostly in bed because of bladder and kidney infection. It cost me doctors fees and medications. I feel intercape owes me a holiday. I will never use intercape again and will never recomnend it.

This was the very first time I am travelling with Intercape and have never been as disgusted with any service from anywhere before. I boarded the 13:00 bus at Mossel Bay on Thursday 07/01/2016. As the bus pulled in to the shell garage the rain was pouring, the driver pulled in under shelter to let the passengers on board get off for what seemed to be a 15 minute break. I asked the driver if he was going to stay at that spot as we needed to get our luggage from the car. He said yes, however his waiting for the vehicle infront of him to move so he can pull slightly forward. Suddenly the bus moves from under the shelter into an open area. Please note that at this point the rain is pouring down. Myself and several passengers were forced to board in th pouring rain, while we got soaking wet along with our possessions. The process for us to board took over 15 minutes, all of this while standing in the rain. I got in the bus soaking wet from head to toe. I then decided to email Intercape as well as leave a comment on their website. I recieved a call from the Intercape call centre informing me that Intercape could not control the weather and they were told to move by petrol attendants. This came as a shock to me, for two reasons, firstly it is a very poor attitude to take with an irate consumer and secondly there was absolutely no communication from the driver of this or even an apology. The person from the call centre then informed me that the bus will stop at Riviersonderend and the driver has been instructed to inform all the passengers who got on at Mossel Bay that they can get a change of clothing. I was not to happy about this as it meant I had to sit in wet clothing for another hour or two and endure the icy aircon. When the bus arrived at Riviersonderend the driver made absolutely no announcement, I then went to go ask him to please open the luggage compartment, the conversation went as Follows: Driver: what is wrong with you?! Me: I am wet and would like to get dry shoes at least. Driver: why did you call the call centre, you think they can help you! Me: can I please get my bag. Driver: why did you call, what is wrong with you Me: are you going to give me my stuff Driver: why did you call, what is wrong with you At that point I walked away as I felt that this man was angry and could harm me. I immediately called the call centre and requested to speak to the same person. I was told she would call me back. At this point I knew that for the remainder of the journey I would remain wet and ice cold. When the person called me back she was shocked to hear what the driver had said to me, she asked if she should call him to let him open up, I refused as I was already humiliated, felt victimised by the driver and was afraid. She promised to take the matter further and that I would recieve a call the following day Friday 08/01/2016 from the drivers manager. At this point tears were flowing as I sat and prayed. The following day I waited for the call. Nothing. Absolutely nothing. I then called in to get feedback and was told that the manager if the driver had tried calling me? I was shocked as I hadn't received a call or missed one. What was more shocking was that he only "tried" once. If Intercape valued their customers they would not allow such poor customer service or rather a complete lack of service. Since when is a passenger not allowed access to their possessions? Since when do passengers not have a right to complain? Since when is it acceptable to put a passengers life at risk?

on the 12th of november i made a booking for windhoek to livingstone on intercape.i was told to pay at their bank windhoek account.i did as agreed and sent pop to the fax they had give me.when i went to board the bus they told me i couldnt board.James the driver was co-operative but the joburg call centre supervisor told me that after all i had told me she said i am fraudulent.they left me in the cold.i had to hike my way back and after i communicated with them they told me to scan my pop and after i did that was told refund will take 22 days to clear.its over a month now and they ignore my emails.i have documentation citing that payment had been made and when i went to the windhoek office, you wouldnt believe the arrogance telling me to go to south africa for queries and complaints.they centralised all their office to south africa so as to steal money and i am not putting my head down at that. i have recording proving their arrogance, all i can say is if u want to go livingstone best to hike or take Insight luxury coaches

Good day. I booked a ticket with my special needs child from George to Humansdorp on 10 July 2015. In Knysna we stopped at the waterfront, and were told that the bus had got a oil leek, and they going to call a mechanic. About half n hour later I had to go and ASK the driver what is going on, where I was told that they waiting for a bus to come from Mosselbay. We going to wait an hour and a half. Firstly the toilet in the bus looked like a long drop, and we decided to go to the Intercape office toilet. A security guard unlocked the toilet, but NO toilet paper! We got no sorry, not even a coffee or cool drink for waiting for 2 hours. Instead of arriving in Humansdorp at 17:00, we only LEFT Knysna at 17:00. I feel that paying R1400 for a return ticket on a bus with service like that is ridiculous!

I booked a ticket last Sunday 7th June at your Windhoek office with your operator Valdez Hamuela from Windhoek to livingstone. He also confirmed the ticket was not refundable but could be used on another date. No conditions were given.
I was taken ill on Sunday evening and was unable to travel my lodge reception corny over one hour trying to tell your Windhoek office before they examined the situation.
After a few days I managed to get to the hospital who advised I seek medication from a nearby pharmacist. I did so and received medication in the form of Imodium flu tablets and rehydration all prescribed and labelled with my name.
On Friday when I felt better to travel I visited your Windhoek office where I was dealt with initially by Susanna Titus who said the HQ would not reschedule the ticket despite having a certificate signed by he pharmacist doctor.
I complained and explained I would have no alternative but to sue Intercape. She refused to provide your legal department. Then che spoke to customer services and sUd Intercape would provide a voucher to travel the followings Monday.
Whist I waited having accepted this new legally binding offer. The operative then said she could not do this. She pfovided the name of an alleged manager Hennie Schreuder the boss but would not provide a tel no.
I then spoke to her alleged supervisor who I can oy describe as illiterate thug called Ricardo who refused to give his surname and threatened to sue me if I sued Intercape.
Suffice it to say I am now going to issue a ins in Windhoek this coming Monday and as u am resident in Botswana will do the same there and even in the UK.
I do not accept being lied to twice. Naturally once all of these facts have been dealt with in court Intercape will have to defend this in at least 2 countries and your procedures be verified legal it otherwise by magistrates.
This will incur severe and prolonged costs on intercape addition for compensation and my legal costs.
I am a highly princied individual and will pursue this worldwide for as many years it takes

Regards
E H Houghton
[protected]

Sent from Yahoo Mail for iPhone

I travelled with Intercape from Port Elizabeth to Cape Town on the 29th May 2015... I was shocked to find that my Luggage had disappeared from the coach on arrival in cape town.. They normally give you a luggage sticker to be able to collect your luggage from the coach and I still have mine in my possession. Intercape refused to guide me on the steps to take to get my luggage back, Instead they drag the situation. I went for a weekend away and was stuck with no clothing nor neccessities. Intercape should pay for their negligance

On the day of the 7May my husband and I are traveling from Upington to Johannesburg. We as the passengers were all aware of the refreshments stops as this is nt my first time travelling with intercape. As we stop in Kathu, everyone on the bus got out. From nowhere the driver started screaming at us that this is not a Truck he is going to leave us. My husband asked him if we can buy something to eat, cause we thougut it's a refreshment stop. He responded in a very rude and unprofessional manner saying"you should know how to talk to elders and my husband will get what his looking for"That was a thread and we will not be threaten by intercape bus drivers. As I'm typing this, we are still on this bus (ticket no 0705152113JT651). Passengers are so so unhappy and we demand an apology as we paid a lot of money for this crappy service. If nothing will b done any this, then it will b my last time travelling with this nonsense.

I had booked a bus ticket for my partner to travel from Pietermaritzburg to Midrand, at Pietermaritzburg the bus was over loaded and my partner is forced to sit in a steel box by the driver. I paid in advance to reserve a seat. And i expect the people that are not on the listing to get off the bus and give preference to the passengers on the list. The service is pathetic and I will not accept it. I want my partner in a seat immediately and i want my money back for all this inconvenience. I wud like to see the CEO of intercape to sit in a steel box for the next 7 hours. I have pictures and i will publish it in every news paper.

3 tickets booked as return from ct el. I contacted the call centre more than 48 hours in advance to please move the tickets to the following weekend due to a family emergency. The call centre agent couldnt assist me as i never had any ticket numbers at the time. . . Absurd as they can surely check on the name and surname. When i called the next day i had the ticket numbers buyt then there was a penalty applicable that cost me more than the initial tickets bought. Money does not grow on trees. I always use greyhound but cause the children went on a church camp and people told me about intercape praying on the bus before it leaves and the christian movies they show, i was so keen booking with intercape. . . Which i unfortunately regret. My children had to keep from going to the bathrooms as the toilet was an absolute disgust. . . Pictures taken. The girl woke up in the morning hours with cockroaches running over her face and banket. . . Also took pictures of this. Ii complaint to the teamleaders supervisor (Mandy) and the manager (Robert bezuidenhout) who until today still hasnt returned my call. I ended up paying for new tickets which im not going to leave just there, im going to publish the oictures and the complaint in the news paper if i dont get the respond i want. I will never ever in my life use them again and would go to the extreme extend of warning other people against them. I demand a full refund.

We wanted to travel to Cape Town via bus and booked on the Intercape sleepliner. On their website they said if the

bus is delayed they will notify via sms. We still waiting for the bus that was suppose to leave at 18h50. No sms and its 20h53 already. I have even tried the contact centre and no answer. This will surely be the last time I will book on the Intercape sleepliner. The worst service ever. And apparently they are never on schedule according to the poor people thats waiting with us for the bus.

Traveling from Pretoria (SA) to Maputo (MZ) with Intercape was really a nightmare… 600 km in 18 hours… Well-done intercape!
Briefly:
- As the bus was in overweight at a police check, the personnel from intercape asked passengers at the rear of the bus to stand and come to the front of the bus.
- Still, after trying twice to balance the weight, they started unloading the luggage from the rear to put it in front of the bus… and after trying several times they called a second bus that arrived 2h30 later…
- As the new bus arrived, men from the overweighed bus where invited to get in … Again, the bus was still in overweight…
- After loading part of the luggage on the 2nd bus, the balance check was finally positive…
As the two buses arrived in Nelspruit, the men where invited to go back to the first bus (They where no more police checks to detect overweight situations). The luggage was moved to the first bus as well…

Luggage is not weighed by Intercape as it should, and they make you pay for extra luggage to increase their income. The company does n’t care for the total weight of the bus, and completely neglects passengers security …

They literally play with passengers and their lives… what a greedy company!

Me and a friend travelled with Intercape on the 17th of April 2014 and returned the 24th of April 2014. We travelled from Klerksdorp to PE 19:45 and come back from PE to Klerksdorp around 16h00. We really had bad drivers that had to really break to stop at stop signs and traffice lights. Also not very friendly drivers and very unprofessional. When we went the drivers also just threw his rubbish on the gras outside and when we came back when the driver loaded he threw the papers of the tags on the road while he was putting the tags on the suitcases. There is bags on the busses for the rubbish so I do not see why they have to litter. And they have pockets for the paper of the tags where they can just put it in till they can throw it away.

I always used to travel with Intercape years back and always had such good service, friendly drivers and hostess and never had to pray the whole to just arrive safely cause of bad driving. I was very disappointed to find out how in only a few years the services had gone so bad.

And as it is a Christian company I feel even more disappointed. As the things they do do not represent Christ.

And as I was also travelling with a friend from England, what a bad name it gives to SA. She also told me she is so glad she didn't travel alone cause she never would have know where to get off. Cause they never announce every stop, so you can know which place your in and if it is the stop you should get off at.

I was suppose to board an intercape bus from ptretoria to durban at 9:30am this morning (7/12/13). I was at the bus station ny 9:00. A bus came to collect passangers atabt 9:15, I was seated outside the intercape offices because it was full inside. When the passangers started boarding I approached the hostess and asked her if the bus was gping to Durban and which passangers was it picking up meaning da 9:00 or the 9:30 passangers. She answered that yes it was going to Durban but it was for the 9:00 passangers only. So I went bavk and took a seat and continued waiting. At 10:00 I realised it has been 30 minutes and the bus has not yet arrived, I went to ask about the bus from a young gentleman who is an intercape employee and was loading luggage on a bus thay was said to be going to Cape town. He told me the bus had left at 9:30. I was shocked, he told me to go inside and ask the ladies at the counter if there is any arrangement that can be done. I explained what had happened to a light skinned lady who told me theres nothing that she can do I should catch the gautrain ti Park station amd it was already 10:15 and she said the bus leaves at 11:00. I was very upset, because I did not understand why I had to run around and get private transport and chase the bus, and she was not sympathetic at all, she then stood up and left. The ypung lad tried to help me saying I must board on the bus going to Cape town and they will drop me off in Park station but it was already late the bus was going to leave at 11:00 going to Durban. I then asked for a refund so that I can rebook with another bus line so that I can make it to Durban for my mothers birthday party. Another lady was asked to assist me, she immediately told me I must be lying, how can the bus leave me alone, the hostess would not lie to me, and she is sure I came late and im making up a lie. I was soo upset, she embarrased me infront of other customers, calling me a lier even when I discribed the hostess to her. After that I asked her to call the hostess of which she did and the hostess denied ever talking to me and said that she had spoken to alot of people. I then cancelled the ticket and got a voucher which is 45% less than the purchase price. I am nt against human error of which the hostess might have made but insulting me infront of people and the hostess denying we haf such a conversion, is rude, arrogant and unproffesional. I do not want to use an intercape bus ever again, I want my full booking fee back because it was not my fault that I got left behind. I would really appreciate it if you would consider my complaint and ensue that such treatment is not given to any other customer. Looking forward to hearing from you

I was travelling from Durban to Pretoria on 16 October 2013 on the 21:00 bus. I could not sleep a wink as the environment was too cold from the ridiculously cold airconditioner. After numerous attempts to request adjustments to the airconditioner, our "hostess" BONGI met me with a response that smacks of insolence. Furthermore there was no water in the toilet sink, what is this?!?, a shebeen? I'm sure even shebeens enjoy better facilities. I travel frequently with the bus in between these two destinations and I choose to travel with Intercape due to the Christian values it professes. If respect and excellent customer service is not one of your core values then I suggest you step out of the service business. It is not for your company!

Good day
I would like to lodge a major complaint against intercape and I am very more angry than upset at their timing schedule that they arrive

If a bus is showing on computicket as a certain time then the bus should be there at arrival at that certain time not 2hours later...and this is not the first time this happened...its no use coming in late and saying sorry about it, that really doesn't help at all...people have to be at a certain place at a certain time...that is why they booked that available bus...different case if there was traffic maybe half hour delay maximum due to traffic..but if the office is trying to contact the bus driver or copilot they should answer their phone or check in with 24hour tracking system...not leave the customer in the dark...and secondly their check in system is all messed up...firstly they check that the lines are all in order then they check the tickets at the building door, then at the already delayed bus they check tickets at the bus door then they check the tickets inside the bus by 2 more people, I mean come on...firstly the lines should be arranged such that they be in order...check in should be done at the bus door...that should be it...nothing more...they should get their acts together and work systematically, that is really insane, this is the first time and last I'm taking intercape and I'm not the only 1 that's not taking this bus in future...this email should in fact go to the director or managers eyes for him to see what's really going with this service...url call urself a luxury liner...doesn't mean that that you have to take your own luxury time to arrive.please fix this issue of late arrivals or I will...

Kevin

You could have at least sent an SMS. I am not sure if it's because the bus is going to Zimbabwe but we have been for almost two hours for a bus that should have left at 1pm to Harare. It is now 2:46pm no one has said anything. I called the intercape office at 1pm and was promised the bus would arrive in 30mins but alas, I am still sitting in stinking Park station With a four month old baby with NO explanation from ANYONE! How appalling intercape. HOW APALLING! 

Besides the 3hr delays in the Grahamstown - Cape Town leg, things happen, the return trip was an ear opener. Whatever happened to ones right of one’s own religion or non-religion? The entertainment space was occupied by relentless and sanctimonious drivel from start to finish. The trip opened with a tacky prayer and the video selection had a cheesy mid-west story line with a church theme interspersed as this was with much Jesus talk. If this wasn't enough, this was followed by a plug for the "surfers" who were making inroads in signing up new members in the South African hinterland, an area of untapped opportunity. What horror! Leave our ears and minds alone on these trips please. This was torture. I will never again take the fundamentalist mainliner unless I've a gun to my head. Question is. Do we push for firing the driver if hwe chooses the "entertainment" or do we fire the company?

I booked the bus from Midrand to Cape Town, Firstly bus was delayed and broke down twice before departing from Park station< had a problem with its gears once we were on the road. They could not serve refreshments as urn was broken, toilet door lock brocken and Tv broken, no system to talk to passengers hostess has to shout, hence the amount you have to pay for such bad service, the staff advise you as a passenger they have to make the busses get to there destination at any cost, top management dont want to know about deteriorating busses. we then stuck with out diesel ouside worcester as the guage is faulty, had to wait an hour for a coach from bellville

On the 20th Oct 2011, 7.05am in the morning, U24 which stop at jln Genting Klang.I was working 8am shift today n i was siting inside the bus for 30mins without any moving!the driver park his bus there waiting for more passenger, i get into the bus at 7.05am n the driver start to drive at 7.35am after 30mins waiting time!and after he start to move the bus, traffic was jam due too the peak hour in the morning!i was getting late and the bus was full of people inside just like a ''saddin can''! Obviously the driver is very greedy to earn more money for his company but he never think of his passenger! Everyone was rushing time for work & study, n i was end up wit running early in the morning n without breakfast to work!this is an unpleasant experience i ever had!Hope the Rapid KL company will see my post & do something about this issue, together with the driver on duty today!