Intercape
Reviews and Complaints

On Saturday the 15th of April, we travelled to Mozambique with Intercape, the bus left us stranded at the border. Apparently it is intercapes policy to leave people who are collecting their visas on arrival.

Intercape did not at any point explain this, or let us know when we got into the bus. The driver and conducter left us at the border at 2pm and instructed us to get the next bus which would arrive at the border after 12 midnight. As you know there isnt a hotel or any type of lodging at the border.

The driver and conductor started to tbreaten us and say we should remove our luggage immediately or they will take our luggage with them and we will have to make a plan to get it back.

Furthermore the visas were dispatched 10 minutes after the bus left. And we were robbed a handbag with a substantial amount of money was stolen

We are paying customers. We had paid for 8 seats and the bus did not even dekiver us to our destination. I wasnt aware that maltreatment was part of intercapes policy.

Terrible and inhumane.

Good day

My name is Anthea Da Silva and I travelled on one of your coaches from Cape Town to Port Elizabeth last night ( 17/04/2017), and I would like to express my disgust with the state of the bus I was on. The bus was infested with cockroaches which crawled all over the passengers and their property. I tried to bring the state to the attention of the drivers and were advised to take photos, which I subsequently did. The bus driver did not show any interest or tried to resolve the matter, almost as if they were aware of the situation but did not care.

This was the most unpleasant travelling experience I have had EVER.

Anthea Da Silva
[protected]

It's now the 3rd time that this apparently good busses broke down on us as we were going from Oshakati to Windhoek. Don't you service your busses or check if everything is ok before driving off? It's really upsetting because we book our tickets and PAY for it in the hope that we will arrive at the time that we are promised. Once is understandable but 3 times, come on.🙄 Please check your busses before driving off. Once again we are going to be late and arriving tired and exhausted! We use your busses once every month because we go for meetings once every month! Please improve!

Good day

Yesterday I used your services when I got on your bus service number IM 0210. I encountered bad service when I omitted to declare my 2 year old son as a passenger. of which when I got on the bus I was told he needed to pay. I admitted I did not know and asked if its possible to get him a ticket.

The bus started moving and the luggage guy came to find out about me paying for my son. I  admitted I had no money cash on me. but I will call my fiance to transfer money. of which when we get to the next stop I will draw the money and buy the full ticket.

the luggage guy went to go relay the message to the driver who then stopped in the middle of the bushes and demanded that one of the  people leave so my son can get a seat. he further on went to insult my son saying that he was obese and fat that he needed to really pay the full price.  after I said I had no problem paying but he still went on to insult and threaten to take us off the bus.

the other passengers had to beg him not to leave us in the bushes. honestly speaking I felt violated unnecessarily and I felt the driver was inhuman and he threatened my mom, little sister and  my son which i don't take kindly.

 The following stop I paid the money and got the ticket I even spoke nicely to the driver telling him that the way hey handled things was uncalled for and that really speaking he should apologise he still carried on in his rude and unprofessional conduct and blatantly told me i could report him he did not care.

Now if that is the kind of service you offer to your clients then it is saddening and I dont feel safe to be a passenger in your bus. the bus its self was very comfortable the people polite genuinely I enjoyed the ride but the drivers were pathetic and rude. they spoilt the whole journey for us. Infact it was that one driver who even when I asked for his name he reffered me to the ticket. Percy your service was appalling I'm so embarrassed on your behalf and I pray that no parent out will be made to feel the way that you have made me feel. I really felt violeted and unsafe and that statement about my son being day was uncalled for.

On 2017/03/26 .I took a bus from cape town to mthatha had a terrible service from bus drivers, this driver came to me from the back seat with two people to ask me to go to the back seat and move from the seat I was sitting at cos the seat is for the couple, was very pissed of didn't know that intercape is now offering the seats for the couples as explained by your drivers please clarify this for me so as to not use ur buses if its for couples, I felt discrimanted

Regards
Odwa
Email Odwa.[protected]@gmail.com

I was on my way home from work on the 09th of March 2017, when one of Intercape's bus drivers bumped into my car.

The damage was not that bad, but my car has to go in for repairs. I explained to Leanie Heyns that this is my only car, and that I'll have to get a rental to get to work. This is what she replied:

"We will not be able to provide you with any hire whilst your vehicle is getting repaired, you would need to make alternative arrangements for transport. We are also not able to consider any hire charges incurred - Wilmie Bezuidenthout"

I feel that this is unfair towards me! The accident was not my fault. How am I going to get to work?

Please, if there is any way you can assist me, I will appreciate it!

Natassia
[protected]
natassia.[protected]@gmail.com

I dropped my cousin off at the Bus Station in Pretoria as he was travelling to Uitenhage. This was Monday 6th February 2017. He is on crutches following an operation he had on his leg in recent months. He is 17 years old. Because he was travelling alone, I went inside the bus to assist him settle and make the sure he was comfortable. I had asked for permission from the bus driver. About 5 mins later, the bus drove off with me inside. I immediately ran and knocked on the door to the "cockpit" and I was ignored. Now genuinely concerned that the bus is driving off with me inside, I started knocking frantically. Eventually the 2nd driver said "What"? I asked him to stop as I would like to get off. In such a rude and nonchalant manner, he asked "Why did you get on if you are not travelling?" Meanwhile, the bus is still driving and the driver hasn't stopped. After I told them I was dropping my cousin off, then clearly they remembered me, and the bus driver hit a dead break. The 2nd driver then opened the door and asked if the boy was OK. At this point, I was upset at this horrible service! I said the boy is fine and I jumped off the bus! For a bus that prides itself on practicing Christian principles, which is the main reason we choose InterCape, this was very disappointing. Bus driving behave this way because they are made to believe that they can get away with it. There's no need for me to make a noise in the media about this, but I sincerely hope that this will be address. Please teach your drivers basic customer service! Bad service can ruin your name!

I am traveling on the bus 0691. This bus left Queenstown at 14:45 to Capetown. We are unable to use the toilet. The reason being, the faulty toilet. To be specific it does not flush. The toilet bot is full of human feasis. The whole bus is smelling.
This is unaccepted. The bus conducter confirmed. He was as asked by he other passenger where to buy or get toilet paper. His r response was " hayi andazi" meaning I don't know. We have paid so much money to be treated like this.
I am not happy at all, I can see there are complaints posted about poor service. The question is what you doing to resolve them. I wish to know how you plan to address this matter.

Good morning,

I traveled with Intercape on the 23 December 2016 from Midrand to Durban.
My journey was a mess from start due to poor service from Translux employees.
My departure time was @ 22h15 from Midrand. The bus only arrived at around 12. No communication was sent to any of the passengers waiting at this stop as to why the bus was delayed etc.
Staff- was rude and not helpful from the other intercape buses that was parked loading for other destinations. When the bus eventually arrived it took ages to load the bus as a manual method was used for boarding.
Aircon- this was not on and when i requested for it to be switched on i was told that a lady in the front asked for the aircon to be switched off before our stop at midrand. The conductor eventually put on the aircon after several other users asked them too. However this only lasted for not even an hour. After about another hour i asked the driver and conductor to switch on the aircon again they said they can only switch it on after the halfway stop. The bus was stuffy and humid. The ventilation system was bad and for so many users it was unhygienic for the aircons to be switched off. After the halfway stop we again asked the conductor to switch on the aircon and that it was very hot, stuffy and unhygienic. He then again told me about the lady but eventually switched it on but after switching it on he came and made an announcement to all passengers that if anyone thinks they feeling cold they must come and let them know and he will switch it off. He also stated that if anyone is unhappy about the aircons being switched off they know where the door is and we can leave. This was un-called for. It was just a rude comment just for those that asked for the aircons to be switched on. No ventilation and heat attracts germs and is totally hygienic. The aircon was then switched off shortly after his announcement and only put it back on after leaving Pmb. The conductor could of been pro active and common sense to switch the aircon on and off every few min just to circulate some air into the bus but instead he was rude to the passengers who complained about the aircons being switched off.

Could you please let me know your aircon and late arrival procedure as my experience with Translux has really been a bad 1.

Waiting for your feedback.
Regards,
DR Gowichan
[protected]
[protected]@gmail.com

I'm currently travelling on an intercape bus from cpt to pe. The bus arrived late at the cpt pickup point. The bus itself reeked because of the toilet and the aircon didn't seem to work all of the time. The worst part is being subjected to christian programs throughout. My family and I are on vacation. We didn't sign up for a 12hour church service!

Date of incident: 06/12/2016
Ticket number: 0912160131OC410
Name: Rodney Rayepen
Time: 13:10

I made a booking on the 6th of December 2016 to take a bus from Cape Town to PE.

After placing the booking i called in to confirm that the booking was correct via [protected].

I called the switchboard and the operator told me that i had to get on at Cape Town as that is where i booked from, i explained to her that i had made a mistake and would like to get on the bus from Bellville.

The operator said she could not assist me, so i asked to speak to the manager.

The manager introduced herself as Anike, she did not give me her surname.
I exlained that i had made a mistake with the booking and asked if i could board from Bellville.

Anike became rude and refused to be of any assistance. She has deals with customers in a very abrasive manner and i would prefer to deal with someone that is more sensitive to people's needs.

I don't feel i deserved to be treated that way especially after just making the booking. The cost of cancelling the booking and changing it is exactly the same.

Based on this interaction, i will never use this service ever again and will make sure that everyone i know or work with never uses them either.

I feel extremely dissatisfied with this interaction now.

I accidentally left my bag on the bus, which ended up at the depot.

The staff who cleaned the bus stole the valuables out of my bag and then gave the remains to lost property at the depot.

Will Intercape provide me any compensation for the R2700 worth of valuables that was stolen out of my bag?

I highly doubt it.

Disgraceful.

Bus 164 which was meant to leave from Park station @ 9pm arrived at Park station 45minutes late. We boarded & only left almost 10pm. We arrived at Montrose 1:15am and we're given 15 minutes to get refreshments. At about 2am the driver informed us that there was an issue with the battery and a mechanic was on his way to assist. After about 2 hours the driver then informed us that it was not a battery issue but in actual fact was the starter that the problem and another bus was being sent from PTA and was about 4:10am. 15 minutes later the driver advise us that a bus was now being sent from DBN. This is totally unacceptable as we all have made arrangements to be collected DBN station. I am not only dissatisfied and disappointed with the service but disgusted at the poor treatment of passagers

We have purchase Bus Tickets from Intercape on the 13th of June 2016 for Departure on the 23rd of June 2016 to leave for Cape Town
My daughter Jessica was suppose to get on the bus at 18:30 pm Thursday evening BUT the bus only arrived after 20:00 – No
apologies for the inconvenience or a SMS from Intercape to say that the Bus was going to be late – NOTHING

My daughter was suppose to be in Cape Town at 07:00 the next morning (Friday, 24th of June) to write exams. Due
to the bus being late I had to get her on a plane to Cape Town, to be in time for her exams.

She received a Voucher from Intercape, Voucher:576C1EF36085A. We don’t want this voucher as it’s now meaningless to us.

Can you please refund the money as soon as possible!

We made use of Intercape in April 2016 (return from Cape Town to PE 18/06/2016) – Also a bad experience, Bus break down
Looking at Intercape’s Customer Care Service / Complaints today – Not looking good at all
And now 2 days later - no Reply from anyone

We boarded a late bus from Pietermaritzburg to Bloemfontein on the 26th of June 2016, when we arrived in Harrismith the bus had a break down that took 2hrs:30min for a technician to fix.No apologies on the inconvenience and this follows an accident I had in January to Johannesburg of a tyre burst.We treated as though we don't pay.NEVER AGAIN WILL I USE THIS BUS!

Intercape has poor customer service. We booked a ticket online and when we got to park station we tried to get direction from one of the tellers there she answered us rudely not even refering us to someone who can help us. We ended up chasing the bus only to get a driver who is the same as the cashier. Telling us we r late. I got there on time i had to run around to get service and chase the bus. Shame intercape you all need training in customer service and economics because in this hard times you definately need customer. Continue with your bad service and you will see how fast intercape will disappear. We are not desperate why must i beg for something i paid for?Sad sad sad

The incident happened on the 23rd of February, 2016. My girlfriend and i were traveling from Oshakati to Windhoek that evening. The bus was on time and drivers were as usual clean and helpful. At around 2a.m in the morning, it started raining and the bus had stored some of the water somewhere above the roof until it couldn't hold anymore, the water came down on us as we were asleep, consequently damaging my galaxy S3. We quickly reported the incidence to the driver who said there was nothing they could do as the bus was full so we had no choice but to partially utilize the dry parts of the seats or what was left. as we got to Windhoek< i noticed my fully charged phone was completely dead to which i reported it to the head office who took down my details and i hoped they could at least show some remorse by taking responsibility and meeting me half way to fix the damn phone but to my surprise, they said all property damaged on the bus is carried at owners risk. I am left with a heavy heart, but i hope they actually do pray to the God they showcase in the bus and should do better next time should another passenger be inconvenienced the way i was.

It was my first time travelling with Intercape and I don't think I will ever travel with it in my life. On the [protected] I was travelling from Johannesburg to King Williams town, everything was fine with no problems. On Sunday the [protected] on my way back it was bus no 408, the seats were damaged and when we complaint the driver said to us we must complain at the office and not at him because he is just a driver and when he gets a bus which is not in good condition he cant complain because he will be fired. On the road the driving was very bad as the bus was using the whole road and on a heavy speed, as if that was not enough they will stop in the middle of the road and ask for people who are going to Bloemfontein to get into the second bus as they will not go via Bloemfontein. Not to talk about the toilets. I had a bad travelling experience on my way back.