Intercape
Reviews and Complaints

I was from Johannesburg Park Station using bus 162 on the 25/12/2017. At Park Station I received 4 slips that I was instructed to submit to the driver I gave all those 4 slips to the driver. It is my very first time using intercape I don't know their rules and procedures. Firstly where I was sitting with my child that place there was blowing air above the head it was broken so I notified the driver who promised to come back, he didn't come, so I just put a tissue just to block the wind as it was coming strong. Nevertheless something that irritated me it is when we got off the bus I went to collect my luggage only to find out I dont have the other pair of slips. I tried explaining to to the driver and the other guy who was assisting with luggages that I gave all the slips that were given to me to the driver. They told me that impossible because everyone who was there had those slips. I tried explaining that it is my first time using intercape I did not even know that I was supposed to have extra pair of slips. They were attacking me not giving me a chance to respond and embarrassing me in front of everyone who was at Durban station. The error was with intercape as I was given shortage on slips from Park Station and yet I the one who is being attacked and made to look stupid. With this kind of experience I wont use Intercape I also wont recommend it to anyone. You should value your clients.

My name is Mamele Gideon Mzamo.
I am tired of traveling with intercape. In June the bus broke down it arrived in Joberg at 10h00 and i was late to a meeting. Today the bus that was scheduled for 16h45 arrived at 17h30 and we boarded at 19h30 and now 20h07 it is still in East London at Westbank searching for a truck stop. It looks like i will be late again for my meeting. How much more must i take from a Jesus preaching service when its treating me like this. Improve or lose out.

Complaint 09.11.2017. We on the 9pm 151 bus to Durban that left park station at 9:38 as our initial 056 bus was delayed. We were informed by the drivers that bus 151 had a toilet problem so we couldn't use that bus but then when 056 bus did not pitch we were told to get onto 151 and that the problem was fixed.. We left park station and within 20 minutes our eyes and noses were burning. .we informed the drivers who contacted the office to inform them they fixed the problem by filling the toilet with jeyes fluid and that the passengers were not comfortable on this bus but their advice was to stop for a few minutes for air and continue as nothing could be done.. After stopping for a few minutes the burn and irritation is still experienced... This is horrible service! How can you Intercape allow us paying customers to travel in conditions like this? Totally unacceptable!

I booked a return ticket for my mother that was to leave on Monday 6 November 2017 from East London to Johannesburg and return on 9 November 2017. When she was trying to board the bus this afternoon at Shell Ultra city back to East London, shr was told that she was not suppose to board there but at Johannesburg station and therefore the bus left her there. This is so strange to me as this is not the first time that i booked a ticket for Johannesburg but used the Shell Ultra City/ Midrand station when boarding back. I now had to pay a penalty fee of R156 to change the ticket to the following day of which i feel it was very unfair. I have used Intercape for years and is the only one that i trusted and used. Very much dissatisfied and disappointed.

My daughter traveled from Upington to Bellville yesterday evening on bus 221 sitting at the bottom. I really hoped for a better experience for her, but no, once again Intercape dissapointed us.

In the early morning hours she felt something cold against her feet just to find out that it is not a cooldrink bottle or something but that the surage tank of the bus had overflown and her shoes, laptop bag, handbag were soaken in urine and you know what else. This is so disgusting that if possible I will never ever let her travel on an Intercape bus again. She took photos of it. Now you better hope that nothing happened to her laptop.

When is Intercape going to upgrade ever? We have to pay the same if not more than other busses, but unfortunately Intercape is the only bus travelling this route to Cape Town.

I felt so sorry for the eldery people that had to travel. No stepladder for them to enter the bus, and the best of all nobody from Intercape would offer to help them. More Pathetic I have'nt seen in my life.

Not sure if Intercape will even read this as there are so many people complaining I think they just close their eyes.

Unhappy customer

I was travelling from Port Elizabeth to Cape Town on Tuesday 31st October 2017 on the 19:00 bus from Green acres.
The Aircon on the bus was pathetic. It was so hot and humid downstairs in the bus the driver ascised there is a problem with it and he said a complain too.
With this I am sick now due to the Aircon notworking.
The bus itself was also not pulling properly on the road.
Please you need to make sure before the bus take the road that everything is in working order as people's lives is at risk here.
My service no is: IMO134
Ticket no:3010170134RI478

You can contact me on [protected]

I travelled to JHB using Intercape. When I got there I needed directions to catch another taxi to Boksburg. The lady at the counter did not want to direct me because I'm speaking English. She was busy going yada yada with her mates in Zulu. I had to go through park station myself. I don't think I will ever board this bus. Its international so how do they hire people who don't speak fluent English?
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Claudia Janse Van Rensburg
Claudia Janse Van Rensburg All it takes is for them to have respect I find that alot in Sa it's terrible. Sorry for your e experience
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Rebaone Rhee Moemele
Rebaone Rhee Moemele In Johannesburg they will only reply to you in Zulu. I dont know why its like that. Its very bad for tourism.
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Rebaone Rhee Moemele
Rebaone Rhee Moemele I don't understand why South African zulu people expect foreigners to speak zulu.
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James Spartacus
James Spartacus
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They feel all black people speak Zulu if not they pretending.
They refuse to speak to other black people in any thing else.
Take away what you will, cultural victims of Bantustan education.
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James Spartacus
James Spartacus
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Intercape is kak anyway. Let them know about your grievances contact them through website I doubt the local office be of assistance.
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Mareledi Molemela Dipate
Mareledi Molemela Dipate Attended a Commonwealth gathering in Cape Town some years back, and we had dinner at some restaurant. The waiters were busy speaking to black diners in Xhosa, until I reminded them that the black people there were from places like Jamaica, Nigeria, Gambia and the like.
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Caspero Moothai
Caspero Moothai Is because there staborn mazulu
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Casildar Kemmonye Kesetselemang
Casildar Kemmonye Kesetselemang MaZulu are very raw, very arrogant and rude
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Neo Moloise
Neo Moloise That's SA for you! If you want to receive bad treatment speak English! When you cross to that side you instantly have to be street smart otherwise Wa jewa!
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James Spartacus
James Spartacus
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Many who practice that are not even Zulu themselves.
Sotho, Xhosa people ironically have expressed similar sentiments to me.
I was lost on the logic behind that.
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Thabie Emm
Thabie Emm They think you are a snob when you speak English. Besides you can't sell yourself and say you not from there. I had to walk like I know where I'm going. It should be the 2nd thing I hate about SA now.
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Kevin McCharles
Kevin McCharles
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I don't know if this shaming is within our jurisdiction these people are in South Africa not Botswana that said it's not easy being a foreigner i have faced the same scenario here in Botswana many times u ask in English u are answered in Setswana which unfortunately don't understand school meetings is the same thing u tell the MC u dnt understand Setswana one or two sentences in English then back to Setswana
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Trevor Rapula
Trevor Rapula I had to ask one waiter in a high end restaurant that he must speak English we not south African
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Rebaone Rhee Moemele
Rebaone Rhee Moemele Its not like in SA still. Go to Johannesburg you will see what we are talking about. Service providers prefer to speak to u in Zulu almost everywhere
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Rebaone Rhee Moemele
Rebaone Rhee Moemele Kevin McCharles
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Kevin McCharles
Kevin McCharles
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Rebaone Rhee Moemele sir
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Kevin McCharles
Kevin McCharles
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Rebaone Rhee Moemele my point is it probably happens everywhere you don't realise it here in Botswana coz you speak Setswana
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Rebaone Rhee Moemele
Rebaone Rhee Moemele What we are saying is in SA its worse. Everywhere you go people will decide to talk to you in Zulu...i mean service providers. They dont care whether you are a foreigner. Someone once said i should learn Zulu at a Burger King joint!
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Kevin McCharles
Kevin McCharles
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Kkkkkkkk Rebaone Rhee Moemele i have bn told to learn Setswana not once countless times
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Lithu Cohen
Lithu Cohen Intercape personnel once used an f word on me. Up to my complaint has not been addressed
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Kevin McCharles
Kevin McCharles
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Rebaone Rhee Moemele m 48 years old it's obviously not easy learning another language no matter how effort i put it can't go beyond dumelang regardless of the fact that have bn staying here for more than 6 years may b m dull
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Kevin McCharles
Kevin McCharles
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James Spartacus are the Zulu people bad? pompous ? In Joburg people of tribes speak Zulu probably the person in the office was not even Zulu ?I see there is a lot of hate of the Zulus if u go to Venda is the same story the difference is the language?
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Sanele Ndaba
Sanele Ndaba I understand Zulu, and when I am in SA and someone responds in Zulu, I respond with what my friend calls "Setswana sa ko Botswana". They quickly backtrack to English.
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Hui Lan Li
Hui Lan Li I think best thing is to introduce yourself to them first, say you start telling them im from Botswana bla bla. I was in JHB for 2weeks n most of them were very helpful coz oi told them i was a motswana.but some were arrogant yes!
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Herman Engelbrecht
Herman Engelbrecht Funny thing is the owners of InterCape are English 🤔
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It was 13 September 2017.We were travelling as a family of four from East London to Durban and we bought return tickets which were separated because my cousin was going to Port Elizabeth and we were going to East London.We arrived at the bus station at 15:00 to wait for a bus departing at 17:00, the bus arrived and the consultant whos name is Sibonisiwe broadcasted that the bus going to P.E via Mtata has arrived at people must queue, she never mentioned anything about East London and as it was out first time going to Durban we didn't know that East London was going to be on that bus too and when buying the tickets we were told it was going to be 2 different buses .My cousin got on the bus and we waited for ours, the bus left at 17:03 and at 17:05 we went to ask when is our bus arriving and the lady told us that the bus has already left and there's nothing she can do it's out fault and that we should have known the bus was going to East London, we asked for the manager and she said he wasn't there and she gave us an old number that ddnt go through only to find out that the manager was there all along.The manager came and he told us there was nothing he can do we have to wait for 17:00 tomorrow and he couldn't even accomodate us with a place to stay, he then left us there and went home.there were three different groups of people that day who had similar problems, the Managers name is Terrence Naidoo.We called the offices in Cape town and the lady there ddnt want to give us her surname which we later found out from Sibonisiwe that it was Melaine Derdriks, she also told us there was nothing she can do and said we must give the phone to Sibonisiwe only to repeat what she told us and hang up.We went to the police station and the police said they have many complaints about Intercape and they can't do anything as it was not their line of work.they were very rude and did not care about our safety.We had to book a hotel that night and city to city tickets as my Aunt had to go to work and we were told that there are no refunds at intercape.We kindly ask for our money back and for the law to play its part

I travelled from Port Elizabeth to Butterworth on the 08 September my reference number is 0809170213BL331. When I got off in Butterworth at about 00:25, I was given the bag without even checking the reference number if it reconciles with my bag. The area where I get off is dark but knowing that the drivers don't check the bag numbers Intercape should have an efficient lost & found unit. I have been calling the call centre since Saturday the 09 Sept and I have just been transferred to different people which I have to provide the same details over and over again. The stickers and names of passengers in the bags are just decorations because as my bag was exchanged with a Mrs S Griesel if it was an efficient company they would have called her as the bags are both blue and it might happen that she took my bag.

On the 30/08/2017 my husband and I took our twin boys aged 3 to Mozambique with the 22;00 pm bus, my kids paid full amount, when we arrived at Park Station, we asked the man checking our tickets and luggage to please let us sit next to each other as I am Breast feeding He replied No! I asked him his name as he had no name badge on, he said he don, t want to give me his name .what cold service we received. No more Shame pit on them !

This was a date 30 August 2017, the bus had to leave at 17:30 and we only left at 18:30 with an hour delay. The excuse given was traffic staff by the gate very rude with chubby guy wearing black at white saying the bus is late nothing can be done might as well accept. We were standing for an hour whilst other buses like Greyhound and APM were announced on time travelling on the same traffic. I have never been given a lame excuse in business, i called now i got transferred as no one wanted to take accountability a guy by the name of Chad eventually answered with same lame excuse.this is very unproffessional and lastly in the bus a lady asked why they just change channels she was given a rude a response the guy very arrogant saying "ndyakuphoxa ngaphezu kwam " look for translation its un Zulu very shocking response. The bus number is 067 .Hope this will receive your highest attention and egent action.

Regards
Kanyisa Bele

On the 25 of july we bought 2 tickets to harare from park station ref number b4ymfwsm & l4xdec4v and then decided that I was going to travel with my 6 year old daughter, I went the same place I had booked for the previous tickets to my suprise I was told that I cant book for a child alone even if the child was not going to travel alone. Ok that was fine we spoke to the manager on duty melaine he said we had to pay 700 for the 6 year old ticket number 2707173315ee319. Now today we are boarding the bus we are being told you just sit anywhere, since when? I never got that information before I have been using your bus since 2011 I always knew that you get sit numbers.
I am highly disapointed with intercape coaches your services are becoming poorer by the day, I dont understand why we have to pay so much and get [censor] services, I had to beg other passengers for me to sit next to my daughter your drivers are not even helpful they told me that im not special my 6 year old can sit like anyone else, like.
On 1 occasions your bus got stuck at the boarder with drivers smuggling goods and we waited patiently for more than 6 hrs. On another the bus got stuck at the boarder and like loyal clients we also waited patiently.

Instead of giving your loyal clients the best service you treat us like we are using your bus for free or brainless people, we should be able to see the value of the money thst we are paying. If you can have reserved sits like before we would really appreciate and please stop taking us for fools

Seriously, I don't know why you operate the bus number 302 here in Oshakati Namibia, the bus always brakes down my goodness. You promised me last time that this situation is going to be checked but it's still the same situation. Why do you still operate this bus. Now it broke down once again and we have to be late for our meetings. Every month we use intercape to go to Windhoek for meetings and once again this broken bus that is being operated broke down. Please remove this bus from the road! From the moment I climbed in it I knew the problem was not fixed because of the way the engine was sounding but I told myself not to judge and here I am again stuck with my colleagues! Come on Intercape!😡😡😡😡😡😡😡😡😡😡

I understand that you don't guarantee the times. I do this route twice a month.

In fact, i'm supposed to book the same trip for next weekend but now i can't because I can't afford a return trip to Umtata because I had to book an extra ticket back. You try and explain that to a 3 year old why you cannot visit.

Attached you will see my trip 1- my initial booking, umtata to PMB, and back. And then trip 2, which could have been avoided. All fine and well that the bus was late, but no notification was sent! 45 mins before the departure timee I already left the place I stayed at, using a cab. We were only told 1 hr after departure time that the bus broke down and the arrival time cannot be confirmed, but would not be in the next 3 hours. By this time I was already late for work, and the time we would have arrived, everyone would be at work, and no one to fetch me.

Every time the bus at 2.30am from umtata is delayed, which i accept because i get sms notifications beforehand, and umtata ultra city has a safe place inside to sit.

Pmb does not. The office is closed, and right outside the street is full of beggers and Intercape Want me to sit between the street sleepers?

I had to take an unpaid leave day the monday, and take the bus at the same time the next evening, which was again also delayed two hours. But I received an sms notificaton beforehand.

You left me with no choice, i couldn't risk my life on the street indefinite.

Please please understand, I booked a ticket again, so surely you can be a bit considerate. I didnt not make use of your services! Please help! because I need to book another trip for next weekend again please. I'm a regular customer.

I understand your terms and conditions. But i'm asking to understand that I didn't cancel due to me not wanting to take the bus. I had no choice, Intercape gave me no choice. This happened all because Intercape failed to send a notification.. I received no notification 48 hours before the time, nor in the last hour, nor in the last 15 minutes or in the 48 hours after that. Therefore, please make an exception for me. Please! I really need to do the same trip next weekend.

Plus I had to pay more than what my initial ticket was. Please understand.

On Sunday, 2017-06-18, my parents in law were traveling from Pretoria to Pietermaritzburg on the 16:00 bus. The person, Intercape employee, recieving and loading passengers and their luggage was extremely rude and abusive to the public. He used extremely vulgar and crude words in the presence if children and elderly. No employees wore name tags and none of his colleagues could tell me his name. I work in a service industry and believe such behaviour should not be accepted. I urge the company to pursue discipline measure against this individual and scrutinize employees dealing with their passengers and the public.

My mom travelled using intercape. Upon arriving at her destination she realised the bus driver had given her luggage to another passenger as it was nowhere to be found.

We informed the office and they requested an affadavit confirming what was in the bag and the value thereof which we have since given them. Thereafter they requested slips of purchases made which my mother did not have.

After all their response is my mom should have insured her luggage and they are offering a goodwill gesture of R1500.

This is unacceptable. My mother is 69, she wouldn't think about insurance on her clothing, jewellery, medication, shoes, make up etc. Because of her loss she returned home early. Each time after receiving a call from intercape she was in tears as she felt she had to prove what was in the bags due to the questions she was asked. She even offered to send photos of herself wearing the items and the empty boxes.

The whole experience with intercape has been a terrible ordeal as my mom has to start over as all her best was in that bag.

I cancelled my tickets on 17 April 2017, details are below:
1. Ticket number: 2004172101MY832
Departing Cape Town on Thursday 20 April 2017 14:30hrs
2. Ticket number: 2104173305MY832
Departing Joburg on Friday 21 April 2017 14:00hrs

I received an email confirming that they had penalised me for cancelling and would process the refund less penalty for cancellation.
I was told that refunds take 10 - 15 days to process.

Today is 6 June 2017 and I have not not yet received my refund. My emails are not being replied.

I traveled with intercape on the 16th of May 2017 from Park station to Zimbabwe harare. On checking in my luggage and weighing bit I was charged R580 for excess luggage and inside that bag there was 3*5 litres of cooking oil, 10kg of rice, 10kg of sugar and some old clothes that did not even cost me R400 I feel so cheated I just had to pay because I don't even know what to do as there was so much chaos and I was in a foreign country.

My ticket number is 1604172105CL030. I spoke to a consultant about cancelling my ticket on the 12 April 2017. However during the conversation, I realised I did not have all my details and I told the consultant I will call back. She agreed and said she will keep it on hold. And did not explain anything further.
I did not call back as I decided to continue with my traveling plans. To my surprise then when I was checking in with Intercape for boarding on the 16 April 2017, I was told my ticket has been cancelled there is nothing they can do. I had to pay R1000 for a ticket to board the very same bus that I was told my ticket was cancelled and they cannot do anything. I till do not understand how does someone say "its on hold" and yet cancels my ticket.

I have laid a complaint before and I am still unsatisfied with the response I got from intercape. I simply got an apology and an explanation that the consultant was wrong to not explain to me that my ticket is cancelled and I just have to sent my details to the finance department.

I feel an apology is not sufficient as I incurred additional expenses in my traveling. I had to used a credit card to purchase the R1000 ticket, which now is a debt I have to pay. Had I not had a credit card, I would have been stuck without a place to go. I would like to be compensated for all the stress and debt I find myself in.

On Saturday the 15th of April, we travelled to Mozambique with Intercape, the bus left us stranded at the border. Apparently it is intercapes policy to leave people who are collecting their visas on arrival.

Intercape did not at any point explain this, or let us know when we got into the bus. The driver and conducter left us at the border at 2pm and instructed us to get the next bus which would arrive at the border after 12 midnight. As you know there isnt a hotel or any type of lodging at the border.

The driver and conductor started to tbreaten us and say we should remove our luggage immediately or they will take our luggage with them and we will have to make a plan to get it back.

Furthermore the visas were dispatched 10 minutes after the bus left. And we were robbed a handbag with a substantial amount of money was stolen

We are paying customers. We had paid for 8 seats and the bus did not even dekiver us to our destination. I wasnt aware that maltreatment was part of intercapes policy.

Terrible and inhumane.