Intercape
Reviews and Complaints

On the Sat morning 06th March 2010, I had to collect my fiancé at JHB Park station, upon arrival at park station we waited for the luggage, her suitcase ended up in PTA luggage, when we asked the guy that he must look at the PTA luggage he refused. Then he shouted at me that I am stupid why I put it at the PTA destined luggage. I was not in the bus, Even if I was in the bus who packs the luggage in the compartment, the was no need for insults. He was not planning to stop his insults I then apologized for “incorrectly” placing the suitcase, I then asked him to look for it he refused & told me he’s not going through that entire luggage for one suitcase. He then said I must enter the luggage compartment & search for it since it was my fault, to avoid further confrontation with him I elected to enter the compartment there were not even ten bags remaining. Worst case scenario if it was my fiancé’s fault, no paying customer deserve such treatment, what if I refused to go into the compartment. To think that I was not even in the bus and that the attitude I got, I pity the people who are stuck with such crews for such long hours. needless to say she had an encounter with hostess enroute.

I have booked a bus on the 20/08/09 at 18:15 at Khayelitsha mall Shoprite that will be leaving the same day from Bellville to Bloemfontein. There was a taxi strike and i could not get the taxi to take me to Bellville, so i have gone back to Shoprite to cancell the ticket, but their system did not allow them to cancell it. The person called Simphiwo Vananda and Zintle Gcolotela contacted intercape emmidiately and i was given the voucher that they said i can use it whenever i will be travelling. The reason why i was given this voucher was because i was foced to leave the same day because i was going to Bloemfontein for attending the funeral of the family member, but yesterday on the 03/02/2010 i have contacted the number i was given by people mentioned above to check if the voucher is still available. I was told it have expired on the 21/08/2009.

I need help from your department, because i am working hard trying not to add on criminals and now intercape is robbing me day light.

I do not think myself, family, friends and people close to me will ever trust intercape services anymore

Please do not hesitate to contact me for further details and the voucher number on this numeber. [protected]

Wow did I have a horrible experience with Intercape, We booked for a sleepliner, when we got there on sunday, the bus was giving problems with the clutch, the just sent us sms's to say that we have to use the mainliner, or cancel, They sent us a broken mainliner, anyone could see that the bus could stuck anytime, We went to the office to coplain, and they said that it is either there way or no way, I paid for a sleepliner, but got a mainliner, the aircon did not work in the bus, We were actually boiling out in the bus, The tv was not playing, The seats were so uncomfortable, when we jumped in the bus, it was smelling off, like it stood clossed for long, When we got to bloemfontein, the clutch gave in, we were driving 20k, bearing in mind that some of us had to go to work, others had to catch their flights ens, when the assistant called the office they said that they are going to send out an tecnitian to fix, why couldn't they just send out another bus, We had to go stand on the corner by the robot and look for a taxi, we had to pay the first taxi, R15-00 to take us to the town taxi, when we got the, we had to pay the taxy R18.00 to take us to town, to top it off we had to go back to park station the evening to get our luggage, Intercape is very dissorginised, inconcederate and selfish, I would never ever recommend anyone to go to intercape, it is the worse service ever.

Be aware when you pay for a Intercape bus trip online with your credit card in South Africa. The money is deducted from your bank account, however you will be unable to get on board the bus if you do not have your credit card with you.

Despite having my identity card and drivers licence when attempting to board the bus, the driver informed me I needed the credit card which was used to purchase the bus ticket. However as I did not have the card on me, boarding would be denied and I would be fully refunded.

However after several calls to the Intercape complaints department I established Intercape will not refund any money and would not offer a voucher or complementary travel ticket instead.

The credit card transaction was completed on the day prior to travelling.

In my opinion Intercape operates an inferior payment and bus service. The buses are regularly more than 30 minutes late (Their terms & conditions ensure the company is not liable for anything ) Intercape changes the services offered online after the booking is confirmed, while the Intercape lost luggage liability does not exceed R.50 per consignment (which is a joke!)

I strongly advise using an alternative bus company.

I booked the Intercape Mainliner bus from PTA to CT for the 9/04 departing PTA at 17:00. A sleepliner arrive at the PTA station at 17:00 and all the mainliner passenger where placed on the bus, stating that we were going to get our bus in JHB. I was fine with that and it was treated quite professionally by the hostess assisting us. The We eventually get to JHB by around 18:30 and are told to get on one bus then told to get off the bus, then on it again and so forth. there was a lot of confusion at the JHB terminal.I was told to get a sit number and the people giving seat numbers tell me I do not need one. So eventually everyone that was meant to be on the mainliner to CT was told to wait 30 min as a different bus was on the way. By 21:00 a bus eventually arrived and we got on the bus. Then something was wrong with the bus so we had to wait an additional 30 min before the bus could leave. When I thought everything was sorted and we were eventually on the way, the bus breaks down in Litchenburg. Apparently the radiator pipe burst or something. So we are told a mechanic has been contacted and is on the way from CT and there is a bus heading our way that will take us the rest of the way to CT. This is great, however the arguement between the passanger and the crew arises when the bus driver talks to a different courier bus to take some of the passangers with. This is communicated as a possibility by the Hostess. Great. However the Driver turns and tells a select few of the passangers that the other bus can only take nine passanger and he tells them to fetch their bags as they are going on the bus. So the rest of us are wondering what is the criteria that one had to meet to get on that bus as all te people chosen are of fair skin and so is the driver by the way. He tell us that those people are running a race in CT and have to register before cut off time. even though some of the people he put on the bus could not even walk let along run a race nogal.And when asked about such passangers he tells us it's just because we are not priority that is why we are not getting on the bus. The arguing ensued for a while until the other courier bus left.Then communication ceases. The driver did not tell us what was going on and when we are expecting a other bus to arrive. I had to go and ask the driver and get that information to the other passenger. So eventually the other bus arrives and I get to my stop at 20:30 instead of the planned 14:00. one business meeting and spiritual meeting cancelled for the day. My business might not be a priority to them but it most certainly is to me and being told that I am not a priority when they had not bothered to find out if i had urgent business in CT and I can could make alternative arrangement was not hot at all.