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I purchased my second Intex pool recently. My first one that I had for 3 years burned up in a fire. Intex is now selling their large pools with a smaller size pump. The previous pump Model 520 @ 2000 gph was barely enough for this size pool and actually wasn't large enough. They are now selling the Model 635 @ 1500 gph with their 18' x 48' size pools. This pump is not large enough for these size pools. And the pump I received does not sound very good either. The filters are smaller which causes you to purchase more filters.
I called the company to get some help on replacing this pump for one that is comparable to the last one I had because they no longer carry the Model 520. The first rep. told me to send a fax with my complaint and they would replace my pump with something comparable. No response. I called back. The second rep basically told me Too Bad that's the pump that comes with that size pool and hung up on me. The third rep could not transfer me to a manager but said he would have one call me within 48 hours. No phone call still. Intex does not care about their consumers. They take your money and forget you. BEWARE of purchasing INTEX POOLS! Also if you notice on their website, you can't even send them an email. When you call them, the only people you can get a hold of are sales reps ready to take your money but they do not care about your concerns. I want to return this pool and I am unable to reach anyone to do so.
Beware!
I had my Intex 15 x 42 pool, it isn't worth anything, I will never have another one, had it 1 yr, bought it thru Amazon paid $60.00 just for shipping. This yr can't air the top ring up, it leaks air, we have tried everything to air it up, put something in the air valve so it holds air, ha ha what a joke, nothing works, tried marbles, corks, balloons, you name it we tried it. We are seniors, no kids or grandkids in the pool, I enjoy to float around on my raft, and husband who is disabled likes to walk around in the pool and sometimes float around also. So here we are this year with NO pool, I called Intex customer service to see it their was something we could put in the air valve to hold air, their solution was Buy a New Pool. After 1 yr, I don't think so. There should be some kind of kit or something to do for a air valve that leaks air. I will never buy another Intex pool, they are useless, and should not be sold. I have read alot of other people with the same problem. These pools should not ever be sold.
my twin air matter will not hold air looks like therubber diaphragm is missing
Agree... This is my 3rd Intex pool... THE PUMPS SUCK... Well. . I mean... they don't suck... any water. Plastic parts from China. Add my name to the list of UNSATISFIED... Ug.
All of the pumps have the ceramic shafts that breaks. I ordered the replacement part several times before I got smart. This how I get even for the cheap pump. First oder a new pump from walmart. Then take the eight screw out of the top of pump motor. Remove the pump propeller and stick it in old pump. Put old propeller in new pump and send back saying new pump dosent work. Also if the old pump looks good, just stick the whole old pump back in the box and keep the new. This may seem wrong, but I have found its the only way to keep the piece of crap working. The pump should work quietly when it starts getting a little loud or you have to tap it to get it running. That is when the ceramic shafts is broken. Order or get a new one on the way. This way the cost gets booted back to intex. Shipping and everything. If they would put a little quality in we wouldn't have to compromise or morals to get even.
i bought a intex classic queen size air mattress from the walmart store in easton Pa. 18042 & ive only had it 3 months and it rip all the way up the sim. & walmart told me too call you guys...thank you & have a blessfull day... my email is jimfe203@yahoo.com
i donthave an attitude i just would like too have the queen size mattress replaced////
Shocked by spa
when I called china answered and she did give me full details of what was needed. on . Fax over paper work that she ask for . and now I fine out you need deliver paper also so I fax the over today 12:30. can this be rushed. Claim '# 612783' We have been waiting since we first called in May.. it cause me so much stress, I'm getting hives
Thank You
I purchased an Intex air mattress and have had it get a bubble on one side of the bed that has made in hard to sleep in. I haven't had my bed for very long. This is the second time this happened to me. I got woke up very early in the morning with the seam popping up on me.
the air bed that i had bought did not last as promised and it deflates with a hole by the air intake and goes flat with a few hours not good need a representative to contact me at [protected] and i am expecting a full refund plus tax and shipping and handling from the company
I love this product but the charger had broke I gave only had it a few months, I was wondering if I could have a replacement please, my name is Julie Bannister, 9 primrose gardens, St. Helens Auckland, Co Durham DL14 9 BN
I got a full size air mattress from walmart in May I have followed all the air reuiqments and the warning label's on the side this evening as I was heading air two big bumps appeared and it just keeps poping up.
We have bought 6 twin mattress for me and my 5 children and 4 have had the seams bust. That were bought at wal-mart and they dont last but about a week we have spent money and got crap in return
The connections leak and with a 1000 gallon per hour pump the water barely trickled back into the pool it was a joke it's like the system was clogged and I know it was hooked up correctly I am a plumber by trade
I bought the spa on Sunday and filled it up on Monday. The heater ran for 7 hours and I went to get into it and was SHOCKED! So was my 7 year old son! This was hooked up for GFCI outlet as instruction read! My arm is still numb! I would like to know how you plan to fix this so nobody else gets electric shock!
We just hooked up our pure spa and it is leaking a ton of water from the attached machine. I don't know how to fix it or it can be fixed. This is extremely upsetting because it costed a lot of money
These SPA'S have defective parts in the pumps ( the Impeller and the Shaft ) The company will not sell you replacement parts they only will sell you a replacement pump or SPA that has the same defective parts. I purchased 2 SPA's and both had defective Impeller shafts.
I have been on the phone twice to order a replacement charge cord for my INTEX HANDHELD VACUUM I was over twenty minutes on the first call and hung up on the second call was over fifteen minutes and then told they couldn't give me a phone number or the complaint department please I just need a charger cord contacting the better business bureau
The pool liner has 3 leaks in in now. One on the bottom two at the seam. The pump stopped working as well. This happened on May 31 at 10 am I would like the pool and pump replaced.