Intex Recreation
Reviews and Complaints

Both a new Intex Kristal Clear 635T Pump last summer. I had to also buy all the adapter part hose parts so that it would fit the Intex Pool. The pump was used for 3 months and taken down for the winter and now it does not work. Took the pump apart and found a flimsy little ceramic "stick" for the impeller was broken. I cannot locate another one anyway. They should be a part that can be purchased from Intex but they are not. Most likely a $1 part but they do not want you to buy the impeller shaft - they want you to buy a new pump/filter. What a scam - never again. There SHOULD be a class action suit against them. I have now gone through 3 pump/filters for my Intex pool. I bought the 635 model because it was bigger and pumped more gallons. So even though more expensive I purchased it. Big mistake - piece of crap. Anyone hears of a lawsuit against Intel for the pump - count me in!

We bought a Intex portable spa, it lasted about 4 months, & have not had any response from this company, I will never recommend any of their products as they do not answer your emails or phone calls. We are so upset over this as we kept getting Code E 90 which means pump problem, no one would ever help us...so big waste of money from what I read about this spa they have had several problems why was there not a recall ?Warranty is now up so someone needs to start a class action lawsuit against them as why so many problems with this spa?

Bought the air bed in october at a wal mart used the bed once and one of the creases broke causing an air bubble in the bed. I took it to the store and they told me to call the company. I did. Some Chinese woman who spoke no English told me she needed a receipt. I didnt have one she said this bed doesn't have warranty its the one that is not covered by their warranty. So i asked her what i could do and she hangs up on me! I called one more time and a second Chinese woman answers the phone? Is the plant in China? Or do we have no English speaking people with manner who answer the phones?

hi i have brought intex aqua power hd mobile 23 april 2015 gandhinagar gujarat and after few months android version will be automatic death than i was give the service center for repairing and after 15 days my mobile will repaired and also after few month in 18 feb.2015 senser and application error show so also give the service center so after 40 days they sent my mobile by courior as i moved to bangalore again i found there is no speaker in my mobile and battary was not charging again i give my mobile to service center at wilson garden bangalore but again i found that battery chrging problem is still exist now i m fed up with your service and i need to have a fresh mobile if not i will go further...my mobile no is [protected], [protected] email id [protected]@gmail.com, ajay.[protected]@gmail.com

We purchased a PureSpa SSP-10-1 inflatable spa a little over a year ago. I should have known that the price was too good to be true. Being in Florida, we used the system last winter for about 6 months and then cleaned-up and packed the system away for last summer. (weather here too hot to use)The system worked well for about 2 months again this winter and now we have gotten an error message (E90) for the past 3 weeks. The system will not stay on and warm up any longer. I did all the suggestions in the manual for the E90 error message and nothing works. Frustrated, I called customer service today and was told that I need to buy a new motor for the filter at a cost of $300+ dollars. I paid less than $400 for the whole spa just over a year ago and got only 8 months of use out of it. You get what you pay for. Do Not buy this product ... not worth it!

Purchased item from local store on 12/14/2014. Used for 2 months. Took down and stored for summer. Put unit back up in November 7th 2015. Unit kept sending code E96. Called Intex and was told it was a base unit bad and they would send another to replace. Received it on November 16th 2015. Filled spa with water and turned system on. 3 days later unit was not heating water as the original did. Took forever to get to 100 degrees F. Called back to intex on the 20th of November 2015, still within the warranty period. Was told it don't heat well in climate area I'm located in. Well you should not sell it in my area then. Winters get 30 or so maybe a little colder, but unit should work fine as original did until it stopped. I talked to Amanda V. About as worthless a service rep as a turtle in a doughnut factory. Girl was unhelpful and didn't want to replace it, said that's the way it works. several weeks later with our cold climate of 55 degrees daily, LOL unit stopped working altogether. Called intex back on 1/16/2016 talked to Betsy. Told her unit stopped working code E95. She told me warranty was over and I told her I called and complained it wasn't working properly, she said nothing she could do. This company will provide any and all reasons for their crap to not work, any and all reasons for it to break and not replace it. So be warned, their junk is just that JUNK. China for ya. These employees of intex are just as bad as their product, JUNK.

I purchased a Intex Twin Bed air mattress 6 months ago from Walmart.I filled the bed with air as specified in the manuel and let it set to allow the mattress stretch for 24 hrs before using it.Lately the edge of the bed is bulging out, it was not over filled with air and let air out again and repeated the process and got worse.This is the 2nd bed with same problem and returned the first one for a refund.This time I throwing this one out and buying another Intex product again.37.00 in the Garbage Can.

I purchased a spa in May of 2014, by March of 2015 the whole control system died, I called Intex they did replace it but took almost a month to receive the replacement. So April of 2015 I received my replacement control system and now it is November of 2015, and I have the very same issue. I call "CUSTOMER SERVICE" and was told sorry the replacement control system does not have a warranty, past the date of purchase of the unit. So I guess there replacement systems are designed for 1 month of service. OH Yeah, , , the cost of the replacement system for my spa is $359.00 plus shipping. POOR that you do no not warranty the replacements you have to purchase

From: Smt. Abhijita Mukherjee > > C/O Sri Alik Bhattacharjee > 44, Bindubasini Road P.O. Bhatpara > Dist. North 24 Parganas > West Bengal, Pin.743123 > Mo. 91 [protected] > Email [protected]@yahoo.co.in > To > General Manager, > Customer Care, > Technologies (India) Limited > D – 18/2, Okhla Industrial Area, Phase – II > New Delhi – 110020, India > [protected]@intexmobile.in > > > Sub.: Immediate Replacement of Defective Mobile(aqua-ETREME V), > delivered without QC : > > > Ref.: 1) Purchased from: M/s. Ganesh seth Pan Mahal, Gandhi More, > Kanchrapara, 24 Pgs. (North), West Bengal, > 2) Tax Invoice No.14910 Dated 26/09/2015 > 3) IMEI : [protected] > [protected] > Dear Sir, > I am very sorry to inform you that on 26.09.2015 I > have purchased one Aqua Extreme V Mobile > from the renowned mobile seller M/S, Ganesh Seth, on good > faith and thinking your companies’ > good will I have carried it in packed & sealed > condition to my house but from the same date the > sound of the speaker is very low and much more below the > average limit. > it seems to be manufracturing defectand accepted without > your QC approval to capture rapid > market. I do not expect this type of attitude to cheat the > valued customer from your company, > Please investigate how a defective set is released without > QC inspection to capture the market. > As such you are requested to replace the said set at the > earliest to avoid any future discrepancies > otherwise, I will have no alternate than to seek legal help > through social media. > Thanking you, > Dated: 30.09.2019 Yours faithfully, > > Abhijita Mukherjee C/O, Alik Bhattacharjee Dear Sir, Furthermore, in connection of my complaints dated 30.09.2015 this is to inform you that the defected Set was presented to your Barrackpore Service Center, Mobile Solution, 35(8/B), Barasat Road, Barrackpore, Kolkata 122, Mo.[protected] on 01.10.2015 for checking and verifying of the Set, where it is confirmed that the sound of this new Set is much more below the standard sound and advice for replacement as it is within 7 days of purchase. But, it is shown in their system that it is activated before 67 days and as per policy DOA can not be sanction as per policy, it is given in writing, it is also pointed out that it is not supporting the system. As such the Set is returned and advised to contact with the Deler. Accordingly the Set is deposited tio the Dealer M/S, Ganesh Seth. Please arrange to replace the said defected set at the earliest to avoid any future discripancies. Thanking you, Dated 01.10.2015 Yours faithfully, Abhijita Mukherjee C/O Alik Bhattacharjee

We purchased this pool on 6/22/2015. Today is exactly 90 days since purchase which is within the warranty period. While dismantling for winter storage, we found that the metal poles which create the frame are stuck to the vinyl. I have called customer service at Intex 5 times to get this resolved. 3 times I spoke with someone who could not speak English well and we couldn't understand each other. They kept telling me to call back to get someone different. The third time I spoke with a man who was going to replace the liner and started a claim but he suddenly could not hear me and hung up. The fourth time I called I, again, reached someone who could not speak English well. The fifth time I got someone who spoke English and she asked if the pool was in the sun. She said that this happens and you have to use Vaseline and try to get the poles un-stuck. I told her it would take many hours to do (if it is at all possible to do) and she said that, yes, it will take a long time. She said it is not a defect and she wouldn't replace the liner. I told her that someone on-line got the liner replaced for this same exact problem and she just said "good for them". This is terrible customer service. I now have a pool that has 4 poles in it so I can't store it anywhere - it is 13.125" x 6.5625' x 39.375". I would like a new liner. I can cut the poles out and re-use them or a refund of $180.00.

Bought a queen size air bed from a retailer, didn't use it for a year. Then my hubby and I pulled it out to use and it inflated well, looked ok. Three weeks into using it, and no we are not large people, it developed a bulge on one side that increased. I contacted their customer service dept to be told that there isn't any warranty of any kind on that "type" of product and no repair either. So, $75 down the drain for 3 weeks of product use. This was a queen size Rising Comfort Queen Air bed Model # AP619A. Absolute waste of money, and total disrespect for the consumers that buy them. Stay away! All I wanted was it replaced, or repaired. This company stinks and they're in the USA!

Filter pump failed and a claim was filed which was ignored. After repeated efforts to get the pump replaced the claim was denied because it was more than 90 days after purchase. However, it failed during the first 90 days and I filed the initial claim during the 1st 90 days. Intex claimed they did not receive the faxed claim. I refiled using scanned information that was uploaded per their instructions. This claim was denied for the same reason. I protested and the representative informed me that the filter pump was warranted for 12 months. So he reopened the claim which Intex promptly denied for the same out of warranty excuse!
This is not an honorable company! It does not cover their products from failure as promised. DO NOT DO BUSINESS WITH THEM!

I set my pump up in march have not been able to get the free chlorine level correct all summer kept reading low as per the test strips, so this month I would add 2 bags of salt per week and test 3 days later. It still kept reading low chlorine last week after adding the 2 bags of salt the test 3 days later read low chlorine but pump alarm goes off at code high salt now I cant run salt part of pump, I am not sure if the pumps not working right, or to small for my pool or what is wrong, we like the salt water but have not got top benefit from it all summer long. Would like someone to check this one out to see if its working right if not would like a replacement

My pool is only 2 years old and not once has the cover ever fit. Why should I pay more for stuff like the cover that doesn't fit or the skimmer that doest work. What's the point. The cover only covers 3/4 of the pool. Somebody needs to go back to school and do the math on the size of cover a pool needs.. Wow very very disappointed. Hoping u are willing to send me one that fits or I will be filing a complaint to the BBB

Purchased this unit from Wal-Mart but it has been problematic since I opened and assembled. The Spa thermostat would not control or activate either high temp or low temperature. I could not turn the pump on without the air bubbles activating... took me about 6 months to communicate and finally get a replacement component. Everything worked fine for about 2-months and it happened again... When contacting the intex company, they ignored the prior problems which were identical and stated that the unit was now out of warranty. . claim#426507 and wouldn't stand behind their product. Instead, they offer a replacement part for the total sum of $378.00. The entire system cost $495.00... I will never buy an intex product again.. Wyatt Swaim

Claim #493147

Spoke with Crystal in China and she advised to send a fax with a copy of purchase receipt as we do not have the capacity to upload. This has been done. There is an air leak in the upper ring of the spa. It loses approximately 75% of the air twice a day.
Purchased spa on August 10, 2015.

Won't someone please respond.

James Cione
265 Encino Dr
Palm Springs, CA 92264
[protected]
e-mail: [protected]@aol.com

the plug as got so hot it has melted to my plug socket.the socket is black.it is a miracle my house didnt catch fire.

10' x 30" Summer splash pool assembled and filled 7/2/15. By 7/15/15 one side had bulged out well over 2 feet. The top air ring was a narrow oval and leaks detected. Upon emptying pool, over 20 slits and numerous pin holes were discovered in the bottom of the pool. Photos show where the original 9'5" base of pool had expanded to 11'1" .
My attempt to get a store credit or any satisfaction from Walmart was futile.I was told the 90 day return policy stated on their website did not apply. I was then asked if I'd like to donate it... so I promptly did "donate" it to the manager of Goodyear, AZ Walmart.
I realize that as a 'sale' item it may have been last year's stock, but it was obvious to me that it was defective or stored in the sun. My $69.00+tax just down the drain. NOT good company policy or anything decent to do to a Great-grandmother on SSI. I want a refund.
Damona L. Kucinski 16043 W. Vogel Ave, Goodyear, AZ 85338 Ph [protected] email [protected]@hotmail.com

This pool is a hazard! It will cause injuries!
I have used 3 previous 10' x 30" Intex Easy Set Pools.
At the end of last summer I purchased a 12' x 36" Easy Set Pool for this summer.
When we set this 12' x 36" pool up this July, we discovered the top tube was much smaller than the ones on the 10" x 30" pools and it was was sewn together improperly where the top blow up tube is attached to the bottom part of the pool. The ragged edges show on the inside of the pool even when you blow up the top tube. The top tube does not stand up...it lays on the outside of the bottom part of the pool.
If you even slightly lean on this tube the water forms a waterfall and you flow right out of the pool.
There was an injury with someone on a floating device who flowed right out of the pool because of this defect. There was an injury!
This pool was purchased at Amazon through Windy City Superstore.
Because this product is out of the warranty time frame neither company will address the issue of this defective hazardous pool.
I will be contacting Intex...however I have not seen any good review on this company.
I believe this pool should be replaced with a properly made pool. The pool I received is unusable and dangerous!