Menu
For Business Write a review File a complaint
ITV Customer Service Phone, Email, Contacts

ITV
Reviews and Complaints

www.itv.com

Learn how the rating is calculated

1.3 2 Reviews 475 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

ITV Complaints 475

ComplaintsBoard
P
1:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ITV Commentary teams

Watching the rugby World Cup I notice that itv have got the studio team what they think is PC I.E. during the Australia/Georgia match they have a coloured man a coloured woman and an English man but I must ask where is the Irish,Scottish or welsh representative. Do they think that having a representative from these countries when they are playing is PC. They obviously don’t realise that these things matter but to residents from the other countries it does.

Read full review of ITV
Hide full review
ComplaintsBoard
S
1:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ITV ITV Early Evening News

On Friday, 8th September during most of the broadcast Charline White was twiddling her biro whilst presenting the news. Very distracting but also very disrespectful when reporting the anniversary of the Late Queen Elizabeth.

In addition to this your reporters stated that Prince William & Kate were at St. David's in Wales. Please could you use her correct name, Catherine as Price William has often requested. After all you would never have reported the Queen as Liz!

Rebecca Faulconbridge

[protected]@btinternet.com

Desired outcome: I would appreciate a response

Read full review of ITV
Hide full review
ComplaintsBoard
D
5:24 am EDT

ITV Get Britain talking

You used to put a caption, on top of your screen, saying something like 'let's get Britain talking'. Now, you contradict that, to the cost of some peoples mental health, including my own. At the start of Corrination street, you have two argos characters, one telling the other not to talk until the adverts, and she shushes the dragon twice. How rude and detromental to peoples mental health

Desired outcome: Remove the argos characters from saying such a horrible thing

Read full review of ITV
Hide full review
ComplaintsBoard
L
3:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ITV News reader Charlene white on 6 p clock news

Was absolutely disgusted to see Charlene white,talk about the ulez. The way she spoke to the priest laughing his in debt due to having to purchase a new motorbike. Due to ulez coming in today. Then laughs and says least you got a new bike outside…

This is not acceptable by her or anyone who is struggling.

This isn’t the first time she has pushed her luck. How you continue to have the rude woman reporting on utv news I will never know. Utterly disgusting behaviour

Desired outcome: She needs to be reprimanded. People are struggling and she finds it amusing

Read full review of ITV
Hide full review
ComplaintsBoard
S
4:43 am EDT

ITV Itv repeats

Absolutely disgraceful itv your 24,7 weekly repeats of bond films over n over again the same animation kids films and old cooking rubbish repeating on all your channels is a joke! Gameshows horse racing and yet more repeats every week week in week out! All the money your making through even more adverts and all we get is repeats repeats and more repeats!¡ get s grip itv what a disgrace of a broadcasting company you are! It's getting worse,10 mins of adverts every 8 min repeated films take forever cos of excessive advertising! Disgraceful Absolutely scrapping the barrel again! It's about time you reviewed your [censored] and made seriously changes itv! Other channels are far better with more recent films and interesting programs,what's itvs problem? And your weekly morning live [censored] programs all need reviewed asap! It's time for change!

Desired outcome: Address the issues

Read full review of ITV
Update by Silly boy
Aug 13, 2023 6:30 am EDT

Can't believe your upsetting viewers and losing millions by having fat embarrassing mouthy mess Alison along side snobby cow snake in the grass holly on this morning now! Just proves itv doesn't give a toss about any complaints about the show and unpaid presenters! Absolutely disgraceful itv what the hell are you thinking... RIP ITV.

Hide full review
ComplaintsBoard
C
3:11 am EDT

ITV Itv x

Crap app

Takes forever to load

When it’s finally loaded it Jumps about app so you can’t select anything

If you stop something and return later there is no facility to pick up where you left off, so need to fast forward to roughly the correct point

But fast forward only x12 ! Takes forever

Please don’t blame my internet services because I looked on trust pilot and your rating is 96% terrible , we can’t all have bad internet connection

I pay £3.99 a month for this appalling service plus I lodged a complaint 26/6/23 not heard a bean from you.

SORT THIS RUBBISH OUT

Desired outcome: An app which works well instead of the appalling service we are getting now

Read full review of ITV
Hide full review
ComplaintsBoard
S
2:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ITV News on ITV

The ITV news on 11th July was the tragic news that a young girl was stabbed by a Paranoid Schizophrenic. Although this is very sad and devastating.

Why must you state that the killer had Paranoid Schizophrenia. As this makes it sound as though all people with this illness are murderers. Which is totally untrue. Would you state that a person with Cancer committed a murder?..

No you wouldn’t so please do not judge all people with mental illness.

Desired outcome: To stop this from happening again and an apology

Read full review of ITV
Hide full review
ComplaintsBoard
J
8:12 am EDT

ITV Good morning Britain 10/7/2023

I was very disappointed to see the lack of questioning of the Home Secretary this morning regarding her departments disgusting policy of removing cartoons from a children’s asylum seekers hostel. What made it even more disappointing was the aggressive questioning of the just stop oil protester who was quite obviously chosen for her passion rather than her knowledge to undermine the justifiable protests. Also very disappointing to see Ed Balls who I normally find to give a fair hearing to his guests trying to be little his guest for agreeing with someone for spoiling his friends wedding which I would imagine he attended

Desired outcome: An apology from the presenters and a reason why there was no mention of Robert Jeneryks vile decision?

Read full review of ITV
Hide full review
ComplaintsBoard
N
12:50 pm EDT

ITV The Chase / Horse racing

Why has the Chase been ditched for coverage of Ascot.

You have a popular programme with a loyal following and you ditch it for horse racing ?!

What are you trying to achieve by messing up the schedules like this?

This is not the first time you have sacrificed the loyalty of your regular viewers for elitist sports programmes . And not just a day but the whole bloody week!

Read full review of ITV
Hide full review
ComplaintsBoard
M
1:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ITV Reporting of the missing sub on ITV news tonight Tuesday 20th june

I am appalled at the melodramatic reporting around the missing sub diving to see the Titanic on this evening news. There was so much melodrama around the lack of air, lack of previous rescue successes (the only positive rescue was at 500 feet!) and how dire the situation was with NO regard for the families waiting for news. Ending with a statement that there is only enough air until thursday. How about reporting the facts, with none of the drama and ending with a positive message that there is still two days of air left so the hope is that with international support a successful rescue is still expected! Shame on you ITV for shocking and insensitive reporting.

Desired outcome: A change in reporting style and respecting the families of those behind the scenes rather than the dramatics of media reporting

Read full review of ITV
Hide full review
ComplaintsBoard
A
2:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ITV The programme Emmerdale

Dear Sir,

I have been watching Emmerdale ever since it was called Emmerdale Farm and Annie Sugden was in it …Then it was a good program to watch with good storylines and colourful characters.

What on earth has happened ..? There is now zero storylines and the new characters that have been brought in really need acting lessons !

The program has become so dull that sadly I am no longer interested in watching it.

The vicar Charles and his ever growing family all need axing …sorry !

Read full review of ITV
Hide full review
ComplaintsBoard
A
10:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ITV Reporting of Eamonn Holmes horrible vendetta (which it is) against Phillip Schofield

I cannot understand how he can be allowed to say the things he is saying.

First and foremost, when he was first with Ruth he was still married and was seeing Ruth in secret. Secondly, and more importantly, his obvious desire to ruin

Phillip completely is as a result of his pride being seriously dented when employed on This Morning. He also appears to want to damage in its entirety ITV. He doesn't seem to care what damage his behaviour is doing to the lad in the middle of this drama, his own sons, his wife and all those employed on This Morning, such is the depth of his bitterness and jealousy. He has said on numerous occasions how he was the experienced journalist and wasn't treated with the appropriate billing he thought he deserved. Obviously, he didn't get the point that they wanted presenters, and I am afraid Eamonn was not one of those. Yes, he could be quite amusing, but that was normally at someone else's expense. Phillip Schofield, in my opinion, is without doubt the most accomplished presenter on TV and I personally think Holly will struggle to retain her popularity without him. Lastly, if the young man in question can't take anymore of what has been going on, Eamonn Holmes will have blood on his hands. It appears to me that this lad was coerced by somebody to make this public and maybe even paid to do it. Eamonn Holmes has stooped so low with even today inviting anybody who has kissed Phillip to come forward, could he not be that person. Just saying, but do try and get him to stop. I hope his current employers see him now as a huge liability and give him the push.

Read full review of ITV
Hide full review
ComplaintsBoard
A
6:16 pm EDT

ITV First Advert break on Britain's Got Talent Final.

On Sunday night the 4th of June 2023, we sat down as a family to watch the Final episode of Britain's Got Talent. It was about 8pm and the first load of adverts were coming up. I left the room to do something in the kitchen, when I returned my 5 year daughter said "Mummy, I just saw two boys kissing each other on the lips." She was shocked and confused. This was on some advert, unfortunately, I did not get which advert it was, but it put me in an awkward situation 1) I did not want to get into a discussion on this with a 5 year old 2) this is not the first time I have seen sexual content put on air when you know families will be watching with their children.

I understand we are to be respectful towards people who choose to have a sexual orientation to same sex relationships, but I don't agree with the constant propaganda to advertise it as normal and feel we are being spoon fed all the time by the media on it.

I say, let people get on with their lives and respect the rights to all. But we don't need constant bombardment of advertisements displaying women kissing women, or men kissing men. Do this privately, get on with your lives but respect our rights to our values and views. Children don't need to get into these discussions so early on in their lives. They find it confusing. I know you are trying hard to normalise it, but at the end of the day, there really is no need to put on adverts of same sex persons kissing each other. I think the majority of people feel the same as I do. And putting it on air knowing children are watching, well says it all really...

Read full review of ITV
Hide full review
ComplaintsBoard
D
4:40 pm EDT

ITV Eamonn Holmes conduct on live TV

I found his comments today on live TV utterly shocking. I am ashamed of how a person in his public position can act in such a publicly unkind manner. He is angry with Phillip Schofield, fine, but that does not give him any excuse to provoke and deliberately stir hatred towards him.

Where is his decency? Where is his sense of maturity and responsibility to do the right thing? How many twisted people with a desired to cause more drama or lie to get some fame or fortune could respond to his request to come forward and tell more stories to damage Phillip Schofield further. What type of person get pleasure or gain from increasing another humans suffering. Like I said - this is shocking and disturbing.

Does he not think of the innocent people like his daughters and elderly mother who are affected not just him?

I work in mental health and I would strongly advise you to send Eamonn Holmes to occupational health before he actively insights even more unhealthy hatred in his clear unstable judgements live on TV. I will no longer be watching GMB whilst he is on the show.

Desired outcome: Deal with Eamonn Holmes and take some responsibility for what his actions are doing. It is dangerous and against all values of humanity.

Read full review of ITV
Hide full review
ComplaintsBoard
L
4:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ITV Gladiators

As a Gladiators fan, I’m really disappointed to hear that old Bradley Walsh and his insipid, talentless son are going to head up the new Gladiators. Britain had some fabulous athletes and high achievers like Fatima Whitbread, Ashley Banjo, Linford Christie, Ian Wright, Aj, all of the retired England men’s/ladies football team, cricketers, gymnasts, heavy weight lifters so, why on earth have you chosen this duo! I hasten to add I’m the same age as Bradley Walsh, but it’s time to bench him. Please tell me I’m wrong and it was just fake news.

Desired outcome: Find better Sportsmen & Women Presenters to head up the new Gladiators.

Read full review of ITV
Hide full review
ComplaintsBoard
B
9:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ITV Philip Schofield

ITV should be ashamed of themselves for behaving in a homophobic and distasteful way. It’s a witch hunt. If it had been a heterosexual affair then it would have been ignored I have no doubt.

Why do you want to punish someone who felt that they couldn’t be truthful.

It’s a dIsgrace and I can no longer sit here without speaking out.

Your ‘morality’ is totally objectionable.

Desired outcome: I’m unsure what outcome as ITV seem to be on a ‘sexuality’ crusade. It’s pathetic.

Read full review of ITV and 1 comment
Hide full review
1 comment
Add a comment
L
L
LynetteP
Shropshire, GB
Jun 05, 2023 4:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Schofield met this person when he was a child of 15!

ComplaintsBoard
S
1:18 pm EDT

ITV Adverts during tipping point on 30/5/2023

Hi I was enjoying an episode of tipping point so the time I think was around 4.30pm ish. Then it went to the adverts where I was shocked that an ad for erectile dysfunction was shown. I thought these types of ads were only to be shown after the watershed at 9pm …there are children watching at this time and they do not need to see or hear about adult issues.

Desired outcome: I would like to know why this was shown so early in the evening when small children are watching, and what happened to keeping adult content to after the watershed

Read full review of ITV and 1 comment
Hide full review
1 comment
Add a comment
G
G
Gail Bryson
US
Aug 17, 2023 1:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I agree I also have the same complaint itv told me to go ofcom wouldn't have to show some comments sence.

ComplaintsBoard
D
9:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ITV Coronation commentary

A rather distasteful and contemptuous woman by the name of Adjoa Andoh very rudely described the palace balcony appearance of our royal family as "terribly white". I found this unnecessarily offensive and insulting.

She should not appear in any UK television again. If she was to be called "terrible black" or terribly stupid, she would be into claiming compensation when she is the worst case of racial prejudice I have heard. It is as ifshw used the 'N' word backwards.

Desired outcome: Never, ever put her on UK television again

Read full review of ITV
Hide full review
ComplaintsBoard
G
11:44 am EDT

ITV The Kings coronation

Dead sir / madam

I’m adding my complaint to the no doubt many complaints you’ve received regarding the off the cuff comments by Adjoa And oh during the coronation of King Charles. I regard her comments regarding the balcony as ‘terribly white’ to be vile, hateful and deeply divisive. While I understand you have no ability (or want) to censor such vile statements from being uttered. You do hold responsibility for her inclusion in this panel of commentators in the first place. You're most known of her ‘leaning’ and her prior views. So in some misguided attempt at ‘balance’ you continued to allow her platform. While you (personally) may feel she has every right to say what she did, I ask you to question yourself as to the effect her words had on the population/viewers at large. To what end. What was gained? It added a note of bitterness to all who heard. Those who had no view or weren’t thinking as such suddenly had a view. And suddenly took a position. Not a good position in either direction. YOU allowed this to happen. You. Your weak minded choice allowed a wedge to be driven where none needed to be. As such, you should issue a public apology for your channel's actions. You/ITV management are of course are terrified, weak of spirit and free of spine (so this I’m quite sure won’t happen). So in lieu. Pls remember you allowed an extreme to be openly propagated. Hate was shown. (And Hate begets hate). And so it grows a bit more in all communities. Utter shame on you, ITV.

Grow a backbone.

Desired outcome: A publicly aired apology (prime time) not hidden away at 3am

Read full review of ITV
Hide full review
ComplaintsBoard
K
11:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ITV Redemption episode 6 Fri 21 April

"JESUS [censored]ING CHRIST"

Over 3 milllion people in the UK attend Churches every Sunday throughout the country to worship Jesus Christ.

I want to ask the following questions:

1. "Do you at ITV consider that it is acceptable to add the word '[censored]ing' in the middle of that precious name?

2. Can you envisage anytime when ITV would use that horrible word in the same sentence as Muhammad or the leader of any other religion. If not, then why are you biased against the Christian faith?

3. Do you know that the Bible states that we will all have to give an account of every idle word that we have spoken?

4. Are you aware that Philippians chapter 2 declares that one day everyone of us (ITV bosses, drama writers and actors included) will bow the knee before Jesus and will confess that He is Lord?

5. Will you issue an apology to those of the Christian faith and confirm that you will do your best to ensure that there is no repeat of that blasphemy?

P.S. I know that it is legal to use the name of Jesus in that way but is that what a responsible broadcastor ought to lower its standards to?

Please reply to ken. [protected]@gmail.com

Desired outcome: An answer to the above questions, an apology and a change in policy to ensure that there are no repeats of such foul blasphemous statemements on your channel

Read full review of ITV
Hide full review

ITV Reviews 0

Looks like ITV has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent ITV, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About ITV

Screenshot ITV
ITV is a UK-based television network offering a variety of channels with diverse content, including news, drama, reality, and entertainment shows. It also provides an on-demand service, ITV Hub, where viewers can stream live TV and catch up on missed programs.
How to file a complaint about ITV?

Here is a guide on how to file a complaint against ITV on ComplaintsBoard.com:

1. Log in or create an account: If you already have an account, log in to ComplaintsBoard.com. If not, create a new account to proceed.

2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title: Summarize the main issue with ITV in the 'Complaint Title' section.

4. Detailing the experience: Provide detailed information about your experience with ITV. Mention key areas of concern, any transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents: Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission: Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process: Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against ITV on ComplaintsBoard.com.

Overview of ITV complaint handling

ITV reviews first appeared on Complaints Board on Oct 1, 2007. The latest review Emmerdale was posted on Aug 8, 2024. The latest complaint helen fospero was resolved on Jul 15, 2014. ITV has an average consumer rating of 1 stars from 477 reviews. ITV has resolved 35 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.4
1184 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. ITV Contacts

  2. ITV phone numbers
    +44 344 881 4150
    +44 344 881 4150
    Click up if you have successfully reached ITV by calling +44 344 881 4150 phone number 9 9 users reported that they have successfully reached ITV by calling +44 344 881 4150 phone number Click down if you have unsuccessfully reached ITV by calling +44 344 881 4150 phone number 7 7 users reported that they have UNsuccessfully reached ITV by calling +44 344 881 4150 phone number
    13%
    Confidence score
    United Kingdom
  3. ITV emails
  4. ITV address
    200 Grays Inn Road, London, WC1X 8HF, United Kingdom
  5. ITV social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 14, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.