Menu
For Business Write a review File a complaint
ITV Customer Service Phone, Email, Contacts

ITV
Reviews and Complaints

www.itv.com

Learn how the rating is calculated

1.3 2 Reviews 476 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

ITV Complaints 476

ComplaintsBoard
C
1:56 pm EST

ITV News

Mary Nightingale stated "SNP fury" on ITV News on Wednesday 23rd November 2022 at 18.30

As an opening article on a Supreme Court ruling.

Continuing with saying "a furious row"

The following footage showed no fury, no furious row.

Can ITV show the SNP fury and the furious row mentioned.

If not, ITV News should immediately correct and apologise for, bias, not being impartial and misleading the public.

Desired outcome: Response and Apology

Read full review of ITV
Hide full review
ComplaintsBoard
J
3:57 pm EST

ITV Storyline in Coronation St

I think that the latest storyline about racist groups and activities is totally unnecessary. Why do we the public have to watch these unpleasant opinions which will unfortunately influence more racist views. We live in a very unstable society where people are easily led and I feel that you at ITV are grooming people just like the storyline is portraying.

These soaps like Eastenders and Coronation street are covering too many unpleasant topics.

Desired outcome: Stop trying to be so political and topical . Stop incorporating storylines that are very offensive. You are supposed to be entertaining us not reminding us all of the horrible people we are surrounded by.

Read full review of ITV
Hide full review
ComplaintsBoard
J
9:39 am EST
Verified customer This complaint was posted by a verified customer. Learn more

ITV Boy George on I'm A Celebrity.

I see that Boy George is being paid £500,000 to appear on I'm A Celebrity.

This is a man who was convicted for wrongful imprisonment and assault after he chained a rent boy to a wall in his flat and savagely beat him with a sex toy while off his head on heroin.

It was all right, though, because he apologised!

Would it have been forgotten so easily had the victim been a woman?

It seems that, as far as Itv goes, ratings win over decency every time.

Won't be watching this contrived garbage!

Desired outcome: Kick him off, though it won't happen. Like I said, money over morals

Read full review of ITV and 1 comment
Hide full review
1 comment
Add a comment
M
M
Malcolm Moore
US
Send a message
Nov 21, 2022 4:27 am EST

should not been allowed in aus,with his record,and he's passed it anyway.,kick him off now,lets see what balls itv have got.

ComplaintsBoard
M
6:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ITV Programme, sorry, I didnt know that

Itv programme on sunday night at 10.20pm called, sorry, I didnt know

I'm probably not the first person to remind itv that the uk s population is made up of 84% white people and approx 16% minority and poc.

I'm absolutly furious at the way uk tv channels and uk tv adverts falsely make

The uks population look to viewers from around the rest of the world that the uks population is 60-70% poc.

Almost every advert is made up of 1 white person 1 poc and 2 mixed race children, theres more poc in most adverts on tv that white people, its offensive to the population of the uk.

Most white new presenters and weathermen, have been culled and replaced by poc, most white tv show presenters have been culled and replaced by poc.

Most tv gameshows now have even mixture of white and poc as guests, whats happening to the uk tv services, with the culling of white people in a basically white population only to be replaced with poc?

I've heard of diversity, but whats happened to equality for the uks population?!

To top it all tonight a programme came on itv called sorry, I dont know

5 people out of the 7 people on the show were poc 1 japanese heritage and on 1 of the 7 people was a white person!

If i'm feeling this way about the way the uks population is being potrayed to the rest of the world ie, making the uk look like 70% are poc and only 30% white people! What are other white people thinking? Its pure discrimination and racism and inequality against the 84% of white people who mostly have thousands of years of uk heritage

Most white people have noted that uk tv as sacked or culled white persons so that they can be replaced with poc who are the only people who can get a job on tv now!

I never used to be racist, but what uk tv is doing to white people in the name of diversity is beginning make feel a little racist against the poc who are taking jobs of white people who've been axed because their white! Just because their a poc, but probably not as good at the job!

Enough is enough, itv be one of the first to cater for the uks population fairly

Desired outcome: stop sacking and culling white people on itv and replacing them with POC just because their POC

Read full review of ITV
Hide full review
ComplaintsBoard
C
2:14 pm EDT

ITV Itv weather

I have not watched itv news and weather for some while but was amazed to see that Alex Beresford is still employed and presenting after his disgusting bigoted outburst on breakfast tv in support of Megan markle some while back. Be in no doubt I will no longer be watching your channel until he is dismissed. I also see that your presenters seem to not be able to pronounce the letter “h” correctly. A very poor standard is being shown by itv and I would ask for better. c jones Gloucestershire

Desired outcome: Removal of Alex Beresford Pronunciation training for presenters

Read full review of ITV and 1 comment
Hide full review
1 comment
Add a comment
M
M
Malcolm Moore
US
Send a message
Nov 21, 2022 4:30 am EST

look he's a Weather man,not anything else,so why does he get star treatment.

ComplaintsBoard
H
6:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ITV Holly and Phil queue jumping

There was an article regarding queue jumping by Holly and Phil. ITV bosses said on Saturday evening: 'They did not jump the queue, they have VIP access or file past the Queen lying in state - but instead were there in a professional capacity as part of the world's media to report on the event'. Filming was prohibited just like photographs. No talking so how on earth can they be there to film this, as you can see from the video they walk past coffin. holly had a face mask on, was that in case someone recognized her! Which they did, face mask have not been used in England for a while! Every person that has queued very long hours I think its extremely unfair that these two gets a VIP pass, they are not VIP's. Don't see how people like them can get these passes when the TV film crew where doing all the filming. As I've said no one was allowed to talk so how can they be there in a professional capacity, total farse...

Desired outcome: The pair should apologise for queue jumping.

Read full review of ITV
Hide full review
ComplaintsBoard
D
5:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ITV This Morning - Matthew Wright

On Wednesday 14 September I was shocked and disgusted to see Matthew Wright on a programme dedicated to our late Queen, in a shirt where the collar was unbuttoned and his tie not correctly/fully knotted. This looked so unprofessional and even more importantly disrespectful to Her memory. I genuinely felt I was watching an anti royalist on one of my favourite programmes and was disgusted. In addition his smirking face and inappropriate comments, which appeared to provide him with some entertainment while antagonising the viewing public and the other participants on the couch, meant you could see how uncomfortable the presenters ( Philip and Holly) were .In summary the whole experience was uncomfortable and in my opinion totally unacceptable. I hope that this will have been viewed by the ITV team and they have realised that Matthew Wright’s behaviour was inappropriate and he is not asked to participate in this type of discussion again

Desired outcome: A sincere public apology from Matthew Wright without the smirking face and with respect for our late Queen who served the country for 70 years and the Royal family

Read full review of ITV
Hide full review
ComplaintsBoard
S
1:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ITV Corrination Street

I am totally disgusted in corrination Street last night Wednesday 7.9.2022.

Saying that money has no value also the bit about nano chip inplant malfunctioning .

The part where the footballer had a heart problem but brought back. People have lost family members due to the heart lately. And there has been a lot.

I thought.it was totally out of order the episode last night.

And taking the mickey in some parts.

Distgusting. Your annoyed viewer.

Read full review of ITV
Hide full review
ComplaintsBoard
G
7:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ITV Preston 07/09/2022

I am complaining about Robert Preston in his program Preston. From the start to the end of the program he shows how he hates the Conservative Party. It looks like he has brought his left-wing bias from the BBC to ITV. This is a shame because I've always felt that ITV is usually very fair in its political coverage. He's always arguing with the Conservative guests on his program, talking over them and raising his voice if he doesn't agree with what they're saying. Please don't let him ruin ITV's fairness on political programs.

Desired outcome: Find a presenter who is more competent and neutral

Read full review of ITV
Hide full review
ComplaintsBoard
P
2:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ITV ITV Racing

Do we really have to put up with the childish and nasty behaviour from Matt Chapman on ITV racing, his attitude toward others was even questioned by co presenter Jason Weaver on last nights televised racing from Windsor, enough is enough , I for one will not be watching ITV racing until he is removed from our screens, he is down right rude and brings such a negativity to the program

Desired outcome: Removed from our screens

Read full review of ITV
Hide full review
ComplaintsBoard
R
7:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ITV Presenters gabbling

The presenters on certain programmes talk over each other, screech, and gabble. It is nice to have a pleasant atmosphere and funny times but This Morning today 25/08/2022 is just plain self indulgent for the presenters, and I cannot understand Rylan most of the times as he mutters. Not just him but that is what is on at the moment.

Take a tip from the newsreaders.

I like these people but they get carried away with being 'funny' and hysterical? Just present.

Desired outcome: Train presenters to speak clearly, not gabble and talk over others.

Read full review of ITV
Hide full review
ComplaintsBoard
W
10:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ITV ITV4 poor selection of movies.

ITV4 need to start showing better movies. If you look at what ITV4 are showing in 2014 and 2015 and 2016, they have a great selection of movies which they always change. The Wicker Man (1973). The Last house on the Left (2009). Scum (1979). Fear and Loathing In Las Vegas. Casino (1995). The killer Inside Me. Serenity (2005). Lock Stock and two smoking barrels. And other great movies shown back then. But today, ITV4 movies are all rubbish repeats like Rocky, Shaun of the dead, Demolition Man, Armageddon, Cliffhanger and just when I thought they had stopped repeating Rambo, its on again next week. I contacted ITV four months ago to kindly request they show better movies like the ones I mentioned they showed in 2015 and got no reply. So now I am taking this matter further and will take a case against ITV4 if necessary.

Desired outcome: For ITV4 to start showing movies they showed back in 2014 and 2015 and at the very least, to stop repeating the same rubbish movies they are showing today.

Read full review of ITV
Hide full review
ComplaintsBoard
B
3:20 pm EDT

ITV General program complaint.

I have two main complaints about your service.

1: why is it that the volume increases when the adverts and decreases again when programs start again.

2: why is it that the editor of programs assume that we all have 60" TV,s and therefore can read phone screens / letters ect when the Camera zooms in on them.

The screen shots are far too small to read and on the screen for too short a time.

Read full review of ITV
Hide full review
ComplaintsBoard
S
2:13 pm EDT

ITV Itv complaints ongoing by millions

35 complaints resolved out of all this many! It's clear itv couldn't give a toss about higher ratings and viewer numbers! Wasting millions on new game shows and old reality tv come backs that was Axed for a reason! And over paying unprofessional idiots that have no clue how to present a show! Disgraceful pathetic scrapping the barrel with the same film and cartoon repeats over n over again then repeating Saturdays [censored] on a Sunday followed by more passed it cheesy irritating game shows! What's itv become!

Desired outcome: Address your issues

Read full review of ITV
Hide full review
ComplaintsBoard
A
6:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ITV Football commentators

During yesterdays Charity Shield I had to turn the sound off as your people covering the game would not stop talking. They seemed to be in competition

with each other on who could go on the most. Most of what they said was drivel. Can you imagine if you were sitting next to someone going on like they do ?Please, Please get them to stop ,or use tech so we can watch with sound but no commentary, thanks

e j birch

[protected]@sky.com

Desired outcome: Look at matches without commentators

Read full review of ITV
Hide full review
ComplaintsBoard
S
5:00 pm EDT

ITV EE / Hope United Advert

I'm writing with concern about the advert sponsored by EE / Hope United about sexist hate towards women. Now I'm all for sexual equality, but this advert doesn't do this, for it shouldn't just be directed at men abusing women. It's not always the case. Women abuse men too, except this goes unreported as the male population are tended not to be believed by the police. I've been involved in a case like this where the perpetrator's were women and I was carted off to the police station and falsely charged for an offence I didn't even commit, all due to the false accusations of the people involved.

This advert needs to change tact so it make a point about both genders being abused by the other instead of it being one way, as both genders shouldn't be abusing the other in this time of sexual equality.

I hope this can be changed soon.

Steve

Read full review of ITV
Hide full review
ComplaintsBoard
U
2:30 pm EDT

ITV This mornings spin to win

Please get rid of This Mornings spin to win when Holly Willoughby and Phillip Scholfieild. I switch over every time that awful thing comes on. I cannot stand Schofield and Willouby dance and wiggle to a bit of music at first and then Schofield shouts and cusses viewers who dont come up with the so called phrase to get through and if their telly is too loud. All he has to do is say it in a polite and friendly manner. Who does he think he is God? Those sweets or whatever whats in a basket does he pinch a couple before they go to that particular viewer that took part. PLEASE ITV SCRAP that god forsaken competition. There is no need for Philip to treat viewers like [censored].

Read full review of ITV and 1 comment
Hide full review
1 comment
Add a comment
S
S
Silly boy
Scotland, GB
Send a message
Aug 09, 2022 2:18 pm EDT

I agree. This morning should get axed! Same old same old for years and pathetic presenters are passed it with attitude issues and the others need sacking ASAP.

ComplaintsBoard
N
7:04 pm EDT

ITV Peston

Peston 13.07.2022

- contributors allowed to talk over one another such that nothing can be understood!

- A politically polarised jumble of noise in which the contributors were seeking in vain to score an original angle on who should be the next PM whilst waffling on about what he/she’s policy should be…and Peston himself gabbling an unintelligible summary at the end …. punctuated by a pathetic “‘Bye!” to bring it all to an end.

This sort of “dog fight” TV just doesn’t work and is unedifying for a responsible public service medium….It all needs a complete overhaul!

Desired outcome: Action to avoid/remove the negatives identified above.

Read full review of ITV
Hide full review
ComplaintsBoard
S
6:41 am EDT

ITV This morning

This morning complaints are through the roof itv and never get addressed and put right! You struggle all week with content filling rubbish and disgraceful guests who get rushed through a quick chat to race to ad breaks n competition segments! It's disgraceful itv then them 2 unprofessional idiots presenting on Friday just anoy everyone with embarrassing mouthy Alison and dippy Dermot leaning on studio props and slouchy on couch likes he's at home! What is going on itv with live shows all week and especially this morning I think it's time it was scrapped for a new show new presenters and a modern look with real world issues! Instead of tone deaf segments taking the piss every day with struggling content and guests!if your struggling so much to find rubbish to fill between ad breaks it's time to pull the plug on this morning as it's a huge switch off for viewers! What the hell is happening to itv.its really at its lowest! Please get rid of fat embarrassing mouthy mess Alison and dippy dermot! That would be a huge start n replace them with josie and Vernon.

Read full review of ITV
Hide full review
ComplaintsBoard
S
5:47 am EDT

ITV This morning

What utter rubbish again on this morning again! Why do you continue with the low quality content and guests every day by cramming so much in to each show you struggle to interview guests properly,instead it's always rushed to get to another ad break! And it's like snobby holly does all the talking and asking questions and doing the links to n from the ad breaks while gay phillis just sits there until spin to win n he comes alive then being all cocky and smart mouthed to call in guests changing the rules as he goes like he owns that segment! What a nob head it's about time this show and presenters had a make over and a refresh etc its very dated and out-of sorts! It's run its time and needs addressing ASAP every day we read more complaints about the show and lack of decent content n more adverts! Itv clearly struggling again! When will you do something about it!

Read full review of ITV
Hide full review

ITV Reviews 0

Looks like ITV has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent ITV, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About ITV

Screenshot ITV
ITV is a UK-based television network offering a variety of channels with diverse content, including news, drama, reality, and entertainment shows. It also provides an on-demand service, ITV Hub, where viewers can stream live TV and catch up on missed programs.
How to file a complaint about ITV?

Here is a guide on how to file a complaint against ITV on ComplaintsBoard.com:

1. Log in or create an account: If you already have an account, log in to ComplaintsBoard.com. If not, create a new account to proceed.

2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title: Summarize the main issue with ITV in the 'Complaint Title' section.

4. Detailing the experience: Provide detailed information about your experience with ITV. Mention key areas of concern, any transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents: Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission: Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process: Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against ITV on ComplaintsBoard.com.

Overview of ITV complaint handling

ITV reviews first appeared on Complaints Board on Oct 1, 2007. The latest review Complaint about prime time presenter allocation was posted on Dec 17, 2024. The latest complaint helen fospero was resolved on Jul 15, 2014. ITV has an average consumer rating of 1 stars from 478 reviews. ITV has resolved 35 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.4
1195 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. ITV Contacts

  2. ITV phone numbers
    +44 344 881 4150
    +44 344 881 4150
    Click up if you have successfully reached ITV by calling +44 344 881 4150 phone number 9 9 users reported that they have successfully reached ITV by calling +44 344 881 4150 phone number Click down if you have unsuccessfully reached ITV by calling +44 344 881 4150 phone number 7 7 users reported that they have UNsuccessfully reached ITV by calling +44 344 881 4150 phone number
    13%
    Confidence score
    United Kingdom
  3. ITV emails
  4. ITV address
    200 Grays Inn Road, London, WC1X 8HF, United Kingdom
  5. ITV social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
  7. View all ITV contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.