IVRose / Advancer
Reviews and Complaints

Please please do not be like me, by thinking that these reviews are fake. They are 100% true. Watch YouTube reviews, I did this after.

After loosing my father, I saved a whole year to take my four children away. As a single parent working in the NHS this has been so hard. In addition I have a chronic health condition.

I spent nearly £500 with this company a few weeks ago, I have still not recieved my items. They have no contact number for me to call and they will not respond adequately to my emails.

I am going away on Sunday with nothing to wear, as the only money I have is my spending money.

I hope that this company gets closed down by the authorities. I have to pay insurance on these items and I can't conclude why.

I should not have to divulge my personal information, but I pray to God this message will open up someone understanding, of how wicked and money orientated people can be. Please learn from my mistake.

Cheap nasty clothing, nothing like pics and is so disappointing.
Don't fit, badly made and some with holes.
Come without any invoice or returns info, no contact details
no answer on website, eventually got a standard scripted reply on facebook
Will not accept returns back
Fob you off and offer you a small discount to keep items
no customer service at all
Items shipped from uk (herts) but you are told to return yo china at your own expense, my order will cost at least £35 to return to china...it is impossible to get a refund
Total scam- I want my money back

I tried to track my package to see how long it would take to reach my place of delivery, I needed it before vacation to take it with me so, I tried your tracking method isn't working. I'm due to leave on vacation on 4/19/18 and still no word on where my merchandise. I will have to return it because I won't need it, it will not here in my possession in time of my vacation.

I just opened my package and the seams arent sewed correctly, they are in fact exposed. And its too large. And I just got a notification while trying to proceed with my complaint thats its too small to attract attention. So much for short and sweet. This is not a way to do business and I am utterly disappointed. And now its saying I have no email for this account when clearly I do.

I ordered a dress to be delivered 3-5 working days I payed the extra and I received a email 10 days later saying my item was out of stock I've emailed an messaged an had no reply I want my money back can u help please I've tried to contact ivrose an had no reply I placed this order over 10 days ago an still not received anythin an now I can get my money back

Want to return items
Took over a month to receive all items and now i want to return them as the boots do not fit properly and the clothes are nowhere near as advertised and the main item bought wasnt delivered on time. Tried emailing the customer service email but they won't reply to my emails
The items do not even come with return paperwork to automatically return so completely reliant on them responding

I sent the merchandise back with a tracking number and they keep pretending like they didn't get it. I've sent pictures of the receipt and the tracking number but they keep sending the same email saying I didn't give them the number. Scam I want my refund.
I've sent 14 emails and it has been 2 months of going back and fourth. They have my money and the returned clothes.

I received an email on September 30th thanking me for my purchase. You said it should ship in approximately 5 Days. As of December 13th I still have not received my coat or a reason for the delay. Order # [protected]
Denise A Blanco
3246 Cross Keys Dr
Apt3
Florissant Mo 63033
denise.[protected]@ymail.com
I really want this order and will be waiting for your response quickly. I have been very patient so far!

This is my tracking number.
Tracking Number:LM683465880CN

I ordered on Oct 15 and have not received my order. Every customer service person who I have talked has been no help. Each time I try to view where my package is it says unavailable. It has been longer than the max wait time. I want the 60 dollars deposited back into my bank account immediately. I except a email back asap and the money back asap.

Only gave you a 1star as no option for -1000, by far THE WORST company I have ever dealt with.
The clothes are incorrectly sized as per UK size guide, I ordered a UK 16 in each item giving me plenty of room for adjustment, what i received must be closer to a size 8-10, none of the items are as pictured, the material is thin, damaged, some of it see-through. It actually also smells like what can only be described as a butchers meat bin.
Currently emailing daily for a full refund (amounting to £162) only to be offered firstly 20% refund and keep the clothes then a few emails later they offered 30% refund and keep clothes and told me i should sell them on ebay because they say their system can only do a partial refund? (load of garbage) The package came from a UK address Mr HU CNE Unit 3, Skyport Trade Park, Skyport Drive, Harmondsworth. Middx. UB70LB but im told they cannot be returned here and must be returned to China at my cost (Royal Mail tracked parcel £135GBP)
I am seeking advise from Trading standards, Which consumer rights and the UK citizens advice beuro.
Please go take a look at the companies house directory in the UK https://beta.companieshouse.gov.uk/company/10073856/officers trading as Ling Ling WU Bumperr Ltd. Therefore as per UK trading standards law I should be able to return the items in question to a UK address

Ladies... This is a total scam! stick to Asos IF i WERE YOU!

I'm so disappointed that the photos on their website have nothing to do with what they really ship. People, it's just a crap.
They steal pictures from other bigger websites and pretend them to be theirs.
So I got my dress that looked like a floorcloth, made of the cheapest material. Thank god I had no problems in refunding, but that doesn't mean that everything is ok. Absolutely terrible that you provide the worst quality.

Scam!
I ordered a product through the website IVROSE on june 18th 2017, the seller sent me 3 different tracking numbers non of which ever worked, (item was never found and i would get an error message) each time. now when i sent them a message on july 13th requesting information on my product they replied with a message saying my item was damaged and had to be re-shipped, however I never got a notice this happened, and the "new tracking number", they claim is the current tracking number does not work yet again. Its been a month, I am angry and not EVER! going to order from this company again. Now I'm waiting for a refund that probably won't ever come. Its a shame as much as the item wasn't a great deal of money, it was an outfit i ordered for a function mind you) i ordered 2 weeks in advance of when i needed it and now I'm still diddling around trying to figure out wtf happened.

I ordered 145.09 worth of merchandise of clothing from this company, paid for expedited shipping and all, only to be thoroughly disgusted. Customer service refused to give me tracking information (which was odd lied said my items were in transit then when I pressed for a tracking number) and was told the items would be sent out very soon-- this is when I became very leary. I then proceeded to tell them if I did not receive some type of confirmation of what I had ordered, I would be calling my bank; same day I received a wonderful surprise. A man in a rental truck not a FedEx not a UPS but a RENTAL truck dropped a package off with only 2/7 items I ordered and guess what? All the items inside we're either ripped apart at the seams and/or not as depicted on the website at all. When I say not as depicted..I am not so critical as to to say a small detail here or there is a huge deal but when the top is translucent when in the photo it is not the ruffles (this was a blouse) are not even the same pattern/the neckline was entirely different and the sleeves all the characteristics to a bow tie flared sleeve blouse I want look like half the quality of something you would purchase at a Walmart supercenter. I called my bank and they're doing an investigation and credited me back until the claim is fully investigated. The more complaints the better I was told. Has anyone else had a horrible experience like mine? I am printing this out and hopefully some of your experiences to put with my claim to show my bank how poor this company is and I'm glad to provide the same if it will help any one else. Do not order from here
**SCAM FOUND PLEASE SPREAD THIS AROUND I did some digging because this experience bothered me so much and guess what I found.
I shop from Venus clothing as well which they have great clothing; I was on their site and noticed a cold shoulder top that was the IDENTICAL IMAGE same MODEL and all than a top I bought on IVRose only guess what? The price on Ivrose was lowered about 3-5.00 I confronted Ivrose about it and literally screenshot the Image on venus.com and then my order review and product page on IVRose showing the same exact image from Venus and asked how that was possible to have employed the same model as Venus and fit her in the same top with the same body position hair style i.e. as the one depicted on their site...the order finally arrived for the imitation Venus top and guess what? All clothing from IVrose has zero labels in the clothing as a side note and comes in plastic bags with sticker sizing. I've reported my findings to Venus's merchandising department, and they're investigating now with photos of defective merchandise and the top I mentioned from venus.com and my order history showing the same exact model and product. Also, I have the chats with customer service where I address the question four times about the fraud and they downright do not even answer and finally agreed to a refund only after I pay return shipping which will cost me over 80.00 I told them absolutely not and they are being investigated for fraud by Venus (hopefully) please spread this around as much as you can to shut these people down.

Pic 1 shows the defective bralette set I ordered
Pic 2shows the totally false bow tie blouse
Pic 3 shows me addressing this via chat with their terrible CS showing what I should have received
Pic 4 shows the top on venus.com I ordered off ivrose
Pic 5 is my order review from IVrose look at item number two it's the exact same top and model as the one shown in pic 4

I received my order in 4 parcels, none of the clothes look like the pictures, they are all cheaply made with see through material and the shorts stank when I received them! None of the clothes fit, I purchased size medium for all my orders, the bikinis wouldn't cover a 12 year old girl never mind a size 10/12 woman.

I am also still missing a dress. I ordered 6 things, 5 arrived in 4 packages. The company is a complete shambles! I would send the things back but conveniently there's no returns labels or receipts with the purchases! I have no choice other than to write this off as a terrible experience and warn anyone I can to stay away from this thieving, lying, corrupt company!