Wordans
Reviews and Complaints

Bought a product from Wordans with a free pickup in their offices in Barcelona.

Offered myself on the date and timeframe communicated to me.

Employee tells me at the door, I need to come back another time because the signature person is having a pause... Get sent back on the street as there is no opportunity to wait and get the door slammed without a better solution.

Following up to get a refund on the paid package they could not hand me over during their communicated timeslot, Wordans keeps replying next to the question asked and remains responding late with no solution provided for the questions asked.

It is a shame how low the quality of the service is, seeing the apartment office and attitude of the guy at the door, this looks like a scammy company with 0 service post-sale.

I ordered items 25/03/2022 and received tracking 31/03/2022. The tracking is showing as invalid on DPD and the information is showing as incorrect.

I contacted Wordans and was told they would look into it and get back to me ASAP.

I heard nothing back.

I tried several times to contact Wordans by phone and the phone seem to be switched off at all times just giving an out of office message. I have also tried to email several times but again had no response.

I ordered a fabric bag holder, a simple enough order, which was apparently shipped on 7th Dec 2021, it is now the 21st Dec and still no sign of order. Their customer service is a joke, just appalling, keep getting fobbed off with "it will be delivered soon" response. I've asked for order to be cancelled and given a refund as it will be too late by the time they deliver it, if it even arrives. To note they aren't based in Ireland even though it has a wordans.ie website, I believe they are based out of Italy, which is also misleading. If they refuse to refund my money I will have no issue claiming fraudulent activity to my bank on this transaction.

I'm BIZMIKE a social media influencer. I did a paid campaigns with (needen) through an influencer managaer ‘Adriana Wielding' with email [protected]@needen.com, it's been 27 days since I promoted their video and still have not received payment Adriana's lack of communication is unprofessional and should be addressed. To this date I still haven't received payments.

September 12, 2019, client account number 3362284, order number 2671292, total 62, 74$ including delivery fees of 12, 07$. I cancelled this order the same day and immediately replaced it with another order of superior value. The contact at Needen/Wordans (Jean-François Grégoire) told me that he cancelled order 2671292, then he tried to offer me a coupon, which I refused; then let time elapse; when I wrote again, he tried to offer me a bank transfer, asking for my banking information, which I refused to provide: safety. He again let time elapse and when I wrote again, he said that they had changed their systems and payment processors(people or robots?), and that he would ask his finance department what he could do. He is the boss. He again asked for my banking info, which I again refused to provide. Getting impatient at this waste of time and no less than six or seven e-mail messages on the same subject, I told him to refund me by cheque, if it was so difficult to credit my card. He said fine, we will send you a cheque. That was on October 11 and I haven't seen the cheque yet. I wonder how many people have been robbed like this and how many might have let it go, because it's less than 100$ and the guilty party probably hopes that for such a small amount of 62$ or similar amount, people will eventually get tired and give up.

As stated by others here, Eric Yvan Gautier is a scammer. He doesn't pay extra hours, social security, and he sexually harasses all male employees.

He goes from country to country (now he's in Spain) doing the same scam with his clients. He doesn't pay suppliers, gets enough cash flow, doesn't pay taxes, and then he runs to another country.

He's recently left Portugal and Interpol is already looking for him.

I have repeatedly emailed and called the phone number online that I found for over 2 weeks now and I have not received any response except an automated that says someone will get back to me. My order was supposed to be processed in 1-2 days per their process map and it should have been here a long time ago, still not received and I needed it last week. Cancel 2329425 immediately and refund my money!

My name is tameka thompson my order number is 2112998. I placed my order on 9-13-18. My order shipped in three shipments. Two of my shipments were supposedly delivered on 9-21-18 at 7:19pm. I never received them because no one never came to my home because i had people at my home to receive the packages. The tracking numbers in question is 1z32e325yw59318438 and the other is 1z5a6v500313767185. I need some one to tell me when i can expect my refund for the shirts i never received or i need someone to contact me asap in reference to this issue. These shirts were for my wedding and now im having to make other arrangements and spend more money. I have emailed the customer service twice and have gotten no response.

Is some one there that could help us we need to come together and make a collective demand let's sue this company I place an order on February 12 this year trying to start my own business with much effort I saved some money and decide to try wordans and I place my order #1813828 wich was worth. $ 232.77 since that day my order is on processing since that day after waiting for 10 days I check on the order and I notice I made a mistake typing the zip code wrong so I email them they said they had to check my order status to se if they could change it but my order status has been always on processing after months I decide to try again to see if I had any luck an emailed them again with no luck they didn't even bother on answering me, then I look for some info about this company and I discover I wasn't the only one who was scammed is there is some one there that can help us? please do it! this company is making money stealing little by little there is no phone number working on their info now they are trying to keep the "business" by changing the name from wordans to needen

05/15/2018 order #1971660 invoice #w1971660
Wordans usa llc
136 ne 4th ave
Deerfield beach
Fl, 33441
United states
Billing address
Rogelio herrera
3220 arbor st
Mount vernon, washington
98273
United-states
Shipping address
Rogelio herrera
3220 arbor st
Mount vernon, washington
98273
United-states
Qty. Model / description unit price ($) price ($)
2 gildan 5000b - youth heavy cotton t-shirt, maroon, xs 2.35 4.70
2 gildan 5000b - youth heavy cotton t-shirt, maroon, s 2.35 4.70
6 gildan 5000b - youth heavy cotton t-shirt, maroon, m 2.35 14.10
10 gildan 5000b - youth heavy cotton t-shirt, maroon, l 2.35 23.50
2 gildan 5000b - youth heavy cotton t-shirt, maroon, xl 2.35 4.70
Sub total 51.70
Invoice paid by credit card * * * 3759 (05/15/2018) shipping 11.97
Total 63.67

Stay away from this company if you have any expectations of customer service, communication or honesty. I am baffled how they continue to stay in business... they will never respond to emails and trying to get a hold of them by phone is almost impossible. Thye fact they have no phone contact information on their website says it all.
Ordered a large batch of garments (several thousands dollars worth) with the understanding the items were in stock and would be shipped out right away... after 2 weeks of hounding them about where my order was, they finally responded that they were working on it. I cancelled the order only to hear back 4 days later that it was too late and the order had been shipped! It said right on the shippers website it was shipped days after I had cancelled the order. They hide behind their lack of communication and this whole transaction was literally one of the worst experiences I have had with a supplier in my 30 years in business. Read the other reviews and take them to heart... it's not worth the headache. They should do everyone a favour and close permanently.

I am arguably luckier than some. My (Qty 3) XL Tee shirts ordered on 08/02/18 arrived in due time on 08/10/18. However despite appearing to be of acceptable, lightweight quality, XL is more like a large size and way too tight and short waisted for me. I have been sending emails since then first asking for exchange instructions to XXL, but now for refund only since customer service is simply a joke on me and an unwanted, redundant chore thrust upon me. In reply to my emails I only get an automated email promise of help within 2 business days. It is now 08/19/18 and 4 emails later. I am going to try to sort this out between Wordans & Needen by phone on Monday. I too have a (302) area code number in Delaware on my bank statement related to Needen's.com Ohio shipping point.

I placed an order on August 6th and other than the email confirming my order I never heard anything else ftom them. On August 15th I sent an email inquiring about my order and they responded my order was csnceled due to back order issues. They knew what I order wasn't available yet the processed my payment anyway which I read they have done to several people. I don't want a coupon that others say does not work I want my money back asap.

I ordered 3 Gildan long sleeved shirts on 4/17/2018 and they were charged to my Visa card at that time. I still have not received my shirts.

Order # 1922005, Invoice # W1922005

My confirmation was dated 4/17/2018, at 4:52:02 PM PDT

I e-mailed them on 5/11/2018 asking about my order and have never heard from them. I keep reading the reviews and they don't sound like a company I want to do business with but I do want the shirts I paid for.

2K + order placed in may with multiple items canceled and a coupon for exact amount replacement sent via email with cancelation. No reply No one answers the phone. Terminal hold with zero callers ahead of me. Number on bank statement does not get through either. Have sent emails requesting service for 6 weeks now with no reply. THIS COMPANY IS A JOKE. THEIR CUSTOMER SERVICE IS IN THE NEGATIVE DIGITS IF THEY HAD ANY CUSTOMER SERVICE AT ALL. The website is not kept current and the items are not replaced and the coupon codes rollover but are not correct. Anyone using this company is risking nothing but frustration and hours on hold that never get through. When you first send a CS request you get an email telling you that someone will get back with you within 2 days and they never do. After that, you don't even get an email verifying that someone will contact you. THIS IS A SCAM OF A COMPANY! AVOID AT ALL COST

This is an up to date working contact number for them [protected]...
I was having no luck with the order i placed at first either. Every number listed online for them isnt the right one but the phone number on my bank statement for them did work.[protected]...
I placed my order july 13th and after calling them i finally got it july 27th. But they did send it. I would suggest calling between 11:30am-12:30 pm and ask for John Matias. I hope this helps everyone..

I have been waiting for my package since April 15 2018 and today is July 14 2018. There is no one i can reach. Please avoid this company. It is 2018 and this still happens. Take you money elsewhere. All they do is update the link that they provide after every month. The customer email they provide is if no use. Nobody replies to the email. This is the most frustrating 😤 online purchase i have ever had. They don't have a contact number that is too sketchy. Save yourself the hustle

I placed a order on 5/16/18
2-polo shirts (black) L
$21.04
Was cancelled and got a coupon code and it does not work.

I also placed another order for
2-Polo shirts (black) M
$23.00
That one said it was processed and should receive order in mail shortly.

I haven't received any of the two orders and I have emailed your company 4 times and I haven't received any response. I would like a refund of 21.04 + 23.00, deposited into my account that I used to order those items.

I ordered two shirts in April here it is in July and I haven't received my order. I've emailed multiple times with no response. I want a refund now. I can't seem to fund a number to call them or anything. I don't think it very fair to be taking peoples money and not sending their orders out. I went to track mine and it tells me that there having problems with some delays and that orders will go out as soon as possible. I'm more convinced that this place is a scam and y'all just like taking peoples money. Give us our refund or send our products

I placed two seperate orders for t-shirts and hooded sweatshirts. Never received them. Emailed them four times and never received any response. I want a refund! I would like to know how a company can still be collecting money off a lot of people and not send the merchandise and nothing seems to be done about it. Companies like this need to be shut down.