JennAir Appliances review: My jenn-air wall oven and microwave

We built a new house 6 years ago and bought all new appliances ( in June 2018 with a 5 year extended warranty ) from Trail Appliances in Calgary, Alberta.

We chose the Jenn-Air line for it's beauty and well known name.

Approx 2 months ago, we received a Stuck key notification on the microwave ( JMC2430D501 Serial # D80512051, then 2 weeks later the same Stuck key notification came up on our wall overn ( JJW3430DS02 Serial # D80708361 ). I called into your service department and they informed me that we would need a new control panel on each unit. These parts are $12-1300. each.

I cannot afford these parts.

I'm disappointed because our warranty had only been expired by 3 months and now I'm being asked to pay $ 2600. + to fix appliances that don't get used very often.

When I search the parts online it appears that there is a large shortage for this part, indicating to me that you have a product issue.

Might you please review my situation. It is very odd to me that I have 2 products, with the same code, come up within 2 weeks of each other and 3 months after my extended warranty expired.

Please help.

With kindness,

Elisabeth Mueller

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