JetBlue Airways
Reviews and Complaints

Booked vacation package to Mexico couple of days ago.
Our plans have changed and I need to change the travel dates by one week.
On the phone since 9 am (now is 12 pm) - no one picks up.
No ability to contact anyone, either by phone, email, chat or any other means.
How do you do business like this? I'd be out of business in one day if I disrespect my clients.
If not resolved within a week, I'll just file a fraud claim through my credit card and will book our vacation with someone else.
Disgraceful

I have a few complaints about my experience with JetBlue on my recent trip from Newark to Charlotte. First, I couldn't select a seat, then couldn't check in prior to flight, then couldn't print anything at kiosk- because the flight was operated by American but I booked w JetBlue. How awful, and I was seated separate from my husband. With that, I travel w my firearm, being a retired LEO. I looked up JetBlue's guidelines to traveling w a firearm, not AA's guidelines- I didn't have a problem leaving Newark, went very smoothly. My flight home from CLT-was unexpected when American customer service asked me to open my suitcase, open my gun locker, asked where my ammo was, I showed her that it was locked in separate lock box, that I bought especially for this trip because of the jetblue guidelines, and she proceeded to tell me they needed to be in the "original box" and then confiscated my 16 bullets. Then she tells me that if I don't receive a cell call within 10 minutes, I can then proceed thru security! I'm not a criminal! The firearm and bullets fly from EWR to CLT the exact same way, yet, the procedure suddenly changed on my return home. I am livid! One of the 2 American Airlines customer service people, either in EWR or CLT was obviously wrong, which one was it- now my ammo is in a plastic bag in a draw in CLT! how embarrassing and ridiculous! Lastly, the flight numbers you have on the reservation are different than the flight numbers that american had- this issue creates unnecessary confusion. I would like answers to these issues- after the pandemic I decide to fly again and THIS is what happens! I have a very bad feeling about this- and I know that if I book jetblue, I expect to know who the hell I'm flying with when I show up at the airport!

On our return from Orlando to Westchester, My wife and I had to sit apart. we had reserved seats for 17A and 17B, but wife had to sit in 18A, for what reason I do not know, also on this return flight #1694 the video screens were not operating.. Our confirmation code was- YYSLRI MR. MRS J. MARZIANO . We booked jetblue because of the reputation it has in being clean and on time.

Me and my husband were leaving Jamaica for are daughter wedding on 5/7/21 well are departing day was 5/8/21 we couldn't leave on 5/8/21 cause are plane left at 9;00am but are COVID test was at 12:pm we kept trying to get threw on the phone, the was 3hrs when someone did finally pick up I was told to hold on no one still answered the phone so the resort we were at gave us another stay for free which was 5/9/21 so we left the resort to go to the airport and when we tried to check in the young lady tells us she couldn't help us because we were at default cause missed are flight and that there wasn't any information in the computer about why we missed are flight my husband kept explaining what happened and the young lady was very very rude to us she kept saying if you wanna get home it's 1500, 00 so by then the young lady whispered in another lady ear next to her and walked away and didn't say anything to us so I ask the other young lady who ear she whispered in hey were the person that was just helping us she says oh she went to help someone get on the plane, she never came back and the other young lady says I can't help you guys until you pay for your flights cause we were at default for not showing up? We kept explaining but your customers service didn't want to here what happen and no one would help us get home? So my daughter had to book a flight at delta air line for her parents to get home to LosAngeles ca Lax I had to pay my daughter back her money the next day which we were glad to finally get home from Jamaica Me and my husband were disappointed about the customer service there I have never seen are heard such rude and disrespectful people in customers service in my life my husband and I had to miss today's of work cause we bought were stressed out trying to get home from Jamaica we will never fly jet blue again we are staying with delta airlines. Ps work on your customers service at the airport and customer service on the phone Thank You Sherida Miller and Rickey Keeles my email is [protected]@yahoo.com

I booked a flight at the JetBlue website with the intent and impression that I was booking a regular JetBlue flight flying out of Las Vegas and into Oakland. I did not realize that the flight was actually a charter plane, third party vendor, that would have departure and landing locations that were not the main airports. The process is deceiving. It is a bait and switch. And it is wrong. I am not comfortable flying on a smaller plane that is not a JetBlue company. I was not made aware of the details until I made the reservation and received a subsequent email. The fine print is there but does not make clear of the flight details. I called to cancel and get a refund and was placed on whole for 90 minutes! Finally spoke with a supervisor that was completely rude and showed zero empathy. She refunded $42 for each ticket vs. the $175+ even though I made an honest mistake at the misleading website. You should be ashamed of yourself showing zero flexibility during such a challenging time. Downright unprofessional and disgraceful business practice. I filed a formal complaint with BBB and will do so with the Secretary of Travel as well. A full refund is in order! The supervisor's name was Juliana. She should be re trained and held accountable. Confirmation number was MPSVGW. Flight details below.

Flights

LAS OAK
Las Vegas, NV
Oakland, CA

Date Sun, Jul 11
Departs 8:15pm
Arrives 9:45pm
Flight 5273
JetBlue Operated by
XE JetSuiteX (Delux Public Charter)

Traveler Details
BERT KANG
Frequent Flier: N/A

LAS - OAK:
Bags: Oops. Bag information not found. Please contact JetBlue to get additional information.
Seat: N/A
JALEN KANG
Frequent Flier: N/A

LAS - OAK:
Bags: Oops. Bag information not found. Please contact JetBlue to get additional information.
Seat: N/A

My husband and I had a vacation package from EWR to SXM on 5/6 returning on 5/9/2021. We missed the flight due to St. Maarten not emailing my authorization to travel. We were rescheduled for a flight the next day out of gate 22. I received an email that the flight will be delayed and departure will be at 9:25 am. By 9 am, there was no calls for our flight. I heard commotion at the counter where people were upset over gate changes without being notification. I approached the counter and was told my flight was at another gate. Several minutes later I was told I was told we had to go to a different hanger for out flight. We ran, went through metal detectors but arrived as the plain was pulling out. They offered to reschedule us for Saturday but our return day was Sunday and had to work on Monday. I called customer service and they said they could give me a credit which I declined and demanded my money back. They processed a reimbursement for the airline portion but not the hotel and told me that because I didn't go, I could not be reimbursed. I was informed that JetBlue will be emailing the hotel and it would be up to them if they would reimburse. I demand the entire hotel cost which is $840.43 be reimbursed back to my credit card as it was the airline failure that we missed the plane.

I was in contact with Jet Blue. It involved company Policy. I declined all refunds including baggage fees. I decline credit for the funds they had received. I wanted to return funds in fact used from my Travel bank Credit of in the amount $83.10
I released Jet Blue from Providing service or even confirmation or reservations for any future purchases with no refund.

My only require was that Jet Blue Put in place a permanent Ban on my flying on their airline

I also advised Jet Blue that because they steal money that their terms and condition to fly on their airline no longer apply to me. Simply put as an example if I feel ill even though they require you do not fly I would. Possibly during mid flight I decided to get off I could simply open the door depressurizing the plane and possibly causing it to crash. I would not do such things . My notice about their terms and condition in fact was ignored. Their reply was no refunds and that they considered the matter closed.

My complaint is why would Jet Blue ignore the threat to the life and health and well being of their passengers and crew. The response indicates that a terrorist could notify Jet Blue that he or she was not going to abide by the terms and condition required and they could fly.

I have the strict proof of these facts in print email communications between Jet Blue and I. I have beside filing this complaint notified the TSA. in addition I will be notifying the FAA

Jeffrey Fichtelberg
[protected]@att.net

I have a printout from the Jetblue website, dated 3/24/20 indicating that my fight was cancelled; that there would be no cancellation fee (because of Covid) and that funds would be placed in my travel bank account.
Today, Jetblue tells me that I was a no show for the flight and that I would not receive the credit. I would like to receive the credit which is documented below, to purchase a new flight.
Please respond to
Robbi Cook
[protected]@robbicooklaw.com
[protected]

We received a e-mail with a change in flight day to our trip to Cancun Mexico, we had made reservation with Booking.com for a 6 day stay at Dreams Riviera Cancun Resort & Spa, and then added the flight. Back in Jan 6th of this year, for a total of 1841.22, we receive a notice acouple of weeks ago about the flight change with no explanation. We immediately contacted Booking.com, who transferred us to Priceline, We've contacted them ten or more times in 6 days, after waiting an hour or so on hold, they concluded they would fix the problem when they contacted reservation depart at Dreams Riviera Cancun, they never returned the calls. We Call the reservation depart at Dreams Riviera, and they told us because it's a third party reservation they couldn't help us, but price-line could, so we called Price-line again, and there solution was to Cancel the reservation and rebook, we didn't because we called the Resort, and they would not have the same accommodations or the same prices. I have never been in such a situation I just feel like a ping-pong ball. Here are the details below

Pedro and Amanda Rivera
3101 Atocha ln
Indialantic, fl 32903

Trip Num: [protected]
Resort Confirmation Number [protected] - Dreams Riviera Resort Cancun, Mexico
Flt Jetblue Confirmation HSUPD

I traveled on march 26th from boston logan airport flight number 1765 and checked my luggage in... When I arrived at my destination (rsw) I noticed all of my toiletries, facial products and other personal items in a large zip lock clear bag were missing. I would appreciate a call back at [protected] or email at [protected]@hattieidechaffee.com as soon as possible for these items need to be replaced.

I received an email from Jet Blue that I received a "PAIR of CERTIFICATES" as a Health Care hero's nomination. The email uses the plural of the word certificate"s" and the Word "PAIR". I was finally able to get approved time of from work which cannot be given back only to be told when I tried to book our flights that Jet Blue made and error and that my nomination was different than other health care workers and I should have been told it was one ticket even though I received a second email from them stating my PAIR of tickets has now been extended to be used until December 2021 due to Covid. I was told it was a "typo" from Jet Blue and that I need to purchase my second ticket and they refuse to honor what they have told me for a whole year that I received. Spoke with two very snarky customer services representatives who gave me an oh well attitude even after acknowledging their own error. They love the media response they received for this campaign but refuse to honor what they offered to me even after acknowledging their error

On March 22, I booked a family roundtrip flight from Richmond Va to Orlando Fl. for July 14 to July 18th. On March 31 I received an Email with a new flight itinerary which was not satisfactory with my schedule. I thereby cancelled this flight on April 1, requesting that refund be applied to the credit card I used to book said flights. Flight was cancelled indicating that a refund of 345.76 X 2 will be sent to bank where it should be 345.76 X 4. I am not able to get any satisfaction or able to speak to anyone from JetBlue concerning this matter. I only received two confirmation # [protected] (main one). Confirmation Code: YMEPPB. I have assigned seats for all 4 passangers as well as ticket # before cancellation. Numbers follow: James D Harris Jr [protected], Julia [protected], Jajna [protected], Tiana [protected]. Total ticket purchase is $1, 531.04. Any help you can provide will be highly appreciated. Thank you.

MY TEENAGE DAUGHTER TRAVELED ALONE FROM D.R. (bc jet blue didn't offer flight attendant assistance for her age 15).. when she arrived to FLL airport and she went thru costumes she was detained for 2 hours and they didn't allow her to call me (mother). They asked her repeatedly if she was carrying drugs, they yelled at her, they throw all her stuff on the floor, they make her cried and she felt threaten and afraid.
Why they didn't allow her to call me?
Why Jet Blue or someone else called me?
I WILL never use this airline never again! Horrible way to treat a teenage girl!

On April 3rd I decided to change my travel plans. I went online to make the changes and was directed to the Jet Blue customer service phone number as the changes could not be managed online. I was on hold for over 50 minutes. When the rep came on the line I was told I she could not help me and I needed to be transfered to the Jet Blue Vacations, another department and hold time would be ANOTHER 50 MINUTES! Why didn't you just give me the correct phone number in the first place? I have now been on the line for 1 hour and 22 minutes. No one has picked up. This is incredibly unprofessional and frustrating. You just lost a customer! After this trip I will never fly on your airline again. This is completely unacceptable.

Mrs. Valerie Allen
CEO, VAPR

Confirmation code:
QJSWDS

TrueBlue - [protected]

I was traveling back to the Us(jfk airport) on Saturday March 27, flight number 1552 rep that checked me in was extremely rude and not helpful at all, He demanded that I take my suitcase back, get off of the line that I waited an hour on and remove items so the luggage wasnt over 50 pounds, when I explained that I couldnt get off of the line, there was no where to go and I had a flight to catch, I couldnt wait again, he practically threw the luggage at me, I advised that I would pay the $150.00 since I had no other choice.. I then found out another passenger only had to pay $50.00 and was told they would only accept cash, that representative pocketed the 50.00 I would like to know what options I have, as I am very disappointed in Jet blue. My whole experience in Cancun at the airport was very unpleasant. It was very unorganized as well. Please advise. Thank you! My cell phone number is [protected], My email address is corinne.[protected]@gmail.com

Flight#2236, Phoenix to JFK on 3/28/2021
Seats 12C and 12D

My wife and I endured an extremely uncomfortable flight. We always enjoyed JetBlue service but after this experience I don't think we will ever use your services again for the following reasons:
1- the plane was old; the seats were tight, worn out and very hard;
2- the cabin air was too warm; the individual airports did not cool down the seating area; even the flight attendants were visibly sweating and complaining of the heat;
3- the passengers in 12A&B were obese requiring seatbelt extended, and had 4 bags of pillows and blankets crammed into their seating area leaving hardly any space left for my wife in 12C. 12B had trouble holding her arm off of the arm rest making it impossible for my wife to access the TV controls. 12A&B also had pocket books hanging on their trays. The flight attendants continually asked them to put the bags under the seats but they never did.
4- the passenger in 12E was a large man who also had trouble keeping his arm off of my TV controls in 12D. He would fall asleep and hit the controls, constantly changing the volume, brightness, channels, etc. I finally gave up and turned off the screen which only resulted in him turning it back on the next time he felt asleep and relaxed his arm.
5- the flight was not completely booked and there were some empty seats up front. I thought about moving to another seat but I didn't think that was allowed.
6- seats 10B, 11B, and 11E were occupied by airline personnel not in uniforms. Their adjoins seats were empty. They flew in comfort while we in row 12 endured very uncomfortable accommodations. And I'm sure those employees flew for free.
7- further up there was a man sleeping lying down across three seats. I'm sure he didn't pay for three seats. I'm not trying to decline him the opportunity to find comfort, but that's not right when others on the same plane are crammed in like sardines.

It's obvious to me that JetBlue doesn't truly care about the comfort of their passengers. If you did, you would not have allowed these inconveniences to occur.

Sincerely,
John Mooney
[protected]

I will explain my great disappointment with my recent JetBlue Flights. March 9, 2021 & March 16, 2021.Trueblue #[protected]
I would like to explain my disappointment with my recent JetBlue flights. I always flew JetBlue & Delta in the past. For some reason Delta as of February of 2021 prices have been rising so I figured I'm a JetBlue customer, Ive flown in the past, I have stock in this company, I will fly with JetBlue. Very disappointed. Please let me say, your customer service reps, although the wait was long, were extremely courteous & helpful. HOWEVER my flights were a different story. First you allowed the woman in front of my son to put 2 large bags up in the cargo space on the plane and 1 under her seat after my son was struggling to find space for his small carry on, we had to check our bags in which came back scrapped & not in the same shape they were. Then my sons tv didnt work in which you gave us a 15.00 credit, seriously 15.00? You should offer at minimal a 25.00 credit. Tell me, what are we suppose to do on an over 2 hr flight if we cant watch a movie? Then you are more concerned with mask wearing then you are with actually showing us what to do in case of a REAL emergency My son doesnt fly often and hasn't in quite some time. Seriously you pack every seat on a plane & your concerned with masks? our flight attendant did NOT even show customers what needs to be done in case of an emergency but they told the travelers, at least 6xs what will happen if we dont wear a mask. Also maybe you should regulate leaving the plane as well as boarding the plane. Must all passengers stand up and push their way through the isle at the same time? The woman with 3 large bags, had someone from the back of the plane help her he stood in the isle, with his bags, blocking us and his bag was actually hitting me in the face. This is a simple fix. Now my flight home AGAIN NO TV. We are told we can contact jetblue.com for a voucher? WE? I'm not quite sure why "we" need to be inconvenienced again? The 1st flight the attendant came to me & I filled it out right there. And last but not least, let's see I'd say cell phones have been around for possibly 20-30 yrs and you have NOT one available working charging device on the plane? Delta has them at EVERY SEAT & EVERY TV WORKS. With this said my inconvenience deserves a refund (credit) and I suggest before you set off for a trip you make sure everything you "offer" when we book the flight, available for ALL your customers

Below is my complaint to JetBlue. They canceled my inbound flight a month in advance and made minimal efforts to alert me. Then it is my problem, when I'm at my destination and have no return flight. My itinerary still showed the flight. Their response was "too bad... See you in the future." The answer to that is NO YOU WON'T.

My original complaint to JetBlue:
On 3/7/2021, I attempted to check in for my purchased return flight from FLL to SAN. After being unable, and contacting your customer service folks, I found out my return flight had been cancelled as part of a new flight schedule y'all implemented after my purchase. Apparently there was an Email but I did not see. My return flight was 3/8/2021. I needed to be back as I work (in an ER as a provider). JetBlue only option was flying back 3/10/2021 which would not work. I had to book my own return flight on American for 500+ dollars.

I have 3 concerns:
1) Why did I not see any change on my itinerary when I logged in. My outbound flight was changed by 5 min and there was a message saying your flight changed, but nothing stopped me to address the cancelled flight. How was I to know you changed something other than that 5 min boarding time?
2) You have a share agreement with American, why couldn't your customer service person rebook me on American?
3) JetBlue refunded $120+ to my travel bank and now I have a significant debit to cover. I booked and paid in good faith... y'all did not meet your promise.

To me, this is very unacceptable. Good thing I always check in early as I could have went to the airport and been stuck as it was the evening flight.

January 15th, I purchased a vacation from jetblue airlines in the amount of 2403.03. The purchase included an all inclusive stay at escapes at nonsuch bay plus airfare. The flight left bos 1/23 and returned on 1/27. Unfortunately, things didn't go so smoothly. The resort charged for the food. Their response was "the food is imported so we charge a fee of $75 per couple per night". Additionally, we were singled out by some of the staff members. Then, upon return, our layover got cancelled leaving from jfk to bos. Even though we were able to rent a car driving back from jfk to bos, there's nothing the airlines did to accommodate us, but offer a $100 credit for a future flight. Honestly, I don't think you guys should conduct business with a resort like this. They're falsifying their products to get consumers to purchase. For example, there are two resorts adjacent from each other. One is called nonsuch bay, which is designed for families and the other is escapes at nonsuch bay, which is designed for couples. Both are being advertised for purchase online when there's only one resort opened for business. Sad thing is, I almost purchased my stay at the resort for families. What would have happened if I had made a purchase to stay at the resort designed for families? This is not the way to advertise for your customers knowing that the product is and will not be available. Please do something..