JollyChic.com
Reviews and Complaints

I am very disappoint I'm going vacation after tomorrow I don't have much time and i got the damage item...spot line on LCD...contact me as soon as possible.friday morning is my flight...
But I'm setisfied for others items.
Please contact me Friday morning is my flight i buyed for my nephew...so please urgently solve this issue...i will be really thankfully to jollychic.

Hello ;
I want to complain about something that I was not expecting .
They told me that a gift comes when ordering for the first time (maybe they did just to attract people) ; I got all the things received but not the gift!
Actually one of the things that I wanted to recive is the gift because I needed that item and I was happy to get it free as what they offered !

Good day,

I received the package from jollychic today.
I paid tattoo kit (Royal-Buy Tattoo Equipment Kit 20Colors Machine Power Needles Ink Set#5XPB80B2602G) for 209.99 SR + shipping fee + cod fee but they send wrong tattoo kit (Tattoo Kit Pro Gun Machine Power Pedal 10 Colors Ink Set Needle Grip Tip#5XPB80B2602F) worth 176.20SR.

Please see the attached item I received.

It's simply rubbish
I ordered XL and L but all the clothes r XS and M
I spent a lots of money behind this rubbish jollychic and when I want my money back to they r giving me just 1.500 kwd (Kuwait money)
It's called robbing not a business
In Ramadan month we r playing to the poor people it's called jakat so I paid this money for jollychic
And I wish one day jollychic owner will b on the street coz robbing everyone
[censored]

I order some items from jollychic ans in photos looks everything so nice but when i received the parcel OMG tottaly different i got scared i thought i got pranked small sizes all shirts including the shoes and some with stains and not in the original packing!
On top of that i wanted to make regund they said i need to go in dubai in their warehouse (im living in abu dhabi) all on my expenses !is my mistake?also the delivery took 2 weeks! Dont waste ur time ordering from jollychic.

A delivery boy of jollychic wanted to buy my laptop which I posted online. He contacted me and made a deal and wanted to check the laptop as soon as possible. So I sent my location. He came and everything went fine until he told me that he wanted to suck my [censor]. He waited outside for like 20 mins untill I got mad and confronted him and saw that he works in Jollychic so I took a photo of him and here I am reporting and hoping that you'll find a way to deal with this thank you so much.

I had placed an order 4 tops from jollychic. It is with great expectation I placed these orders. I was excited as the products looked good on the site. My friends had in fact warned me and told me about the bad service of this company. However I didnt listen. However when I received the products, I found that products were not as described by them; one top was damaged, one was of completely different color, one of small in size, one was totally different looking. I took approval for return, wherein I mentioned all the reasons for return. Got approval, however in the approval mail they mentioned that return is at my cost. I contacted their customer service agent and explained everything. Told him why should I bear return charges as the mistake was jollychic's. I didnt get any satisfactory reponse. After several continuous follow ups, they said they will bear return charges, if they found the return was due to their fault. I was happy as I was sure about their mistake. However after receiving the goods, they refunded the purchase price after deducting a good amount towards customs charges, without adding my return charges. When enquired they said, they didn't find any mistakes on their side and accordingly return charges cannot be refunded. I asked them sending damaged goods is not a mistake? No answer to that.

I lost all the money I spent for this order... What is my remedy. How can we stop such cheaters; who post incorrect and misleading information on their sites and cheat people by sending incorrect and damaged products

I am very disappointed for the dishonesty and misleading information provided in jollychic website.

When I placed my first order 17 Feb 2018 for 2 iPhoneX total of $2386 (SAR 8, 947.50) with order number JI18021716321060970600 it indicated the items shipment from Saudi Arabia

I called their customer service which confirmed to me that the items will be shipped from China because they are out of stock in Saudi store and due to the Chinese new year holiday shipment may take up to 15 days.

After writing to their customer service a big complaint, they canceled the order rather than Shipping it from Saudi store!

Now I am trying very hard to make them refund the money they charged my Visa card I provided them with bank statement proofing to them that the amount has been charged but they are not even responding to my emails!

They only have big name but in real life they are just very dishonest and unprofessional.

i ordered clothes from jolly chic but yesterday when i got the order i was really shocked all items are wrong size i ordered XS they sent M and S size the shoes also i ordered 37 they sent 38 and the quality of clothes was awful .i still could not believe that you can do this to people i paid 550 Durham and its a big amount for these items that you sent . i want you to refund my money i will not even wear these clothes they look very bad and unsuitable for me .

I am Muammad Mushtaque writing this complaint from Rafha, saudi arabia that I have purchased some items from jollychic on 21-22-2017 with order number mentioned above. After passing more than 23 days I have not yet received yet. They have given me a tracking number [protected] of SAMSA but not given my shippment to samsa, just given an online information to SAMSA . This I have confirm from SAMSA by telephone . I have written email to [protected]@jollychic.com many time but nothing has happened. I have already paid for my shippment by VISA card. Then they given my response that we are sending you shippment by ARAMEX with a tracking number [protected] but I am sorry to inform you that this is a fake tracking number and there is no shippment present on this tracking number. This is a headache for me and an active cheating with me . Please help me if you can and solve this problem. Thanks. Muhammad Mushtaque

Requested on 27 November 2017
The order is delivered within 10-20 days
Today January 3, 2018 So far I have not received my order
I asked to cancel the request and return my money
But was rejected
A bonus at the site was $ 10
Is it reasonable to apply within 250 dollars to be compensated
A bonus worth $ 10
I do not want a reward
I want to receive my money and this is my right. Demand has been delayed more than expected
I want to refund my credit card only
aramex / Tracking Number: [protected]
Here are some order photos and some conversations

hi team,

I am not sure u will be able to help me with my matter. however I will try my chance.

I submitted an order with my family from Jolly chic, I received some good stuff and others had really bad quality and other stuff did not even fit for being very small, so I contacted jolly check for a return that took a lot as their system did not recognize that I have received the order. however after I requested the return, I received a call from one of their agents telling me to send them pics that their is an issue and they will refund me my money. I actually did that and they agreed on refunding me and since then I have been going through a lot of hassle. I requested this to be refunded to my PayPal account. I gave them my Paypal account and they kept saying this account is incorret. I provided them with another account and they said it has been approved. after the approval. I waited for almost 3 weeks but still nth refunded. then I emailed them again and again and again. they said that they cannot refund the money because of regional restrictions?! what does that even mean! how can they take money from your credit card and nth like these restrictions were mentioned and now it suddenly appeared when I wanted my refund. then they said that they can refund me but I will have to pay a transnational transaction! I do not get what is that as well. this fee that they want me to pay is more than the money I should have for the refund. ow come someone can do this to their customers. it's my money and they won't give it to me. it was the most humiliating experience I have ever been through. please help me get my money back.

*
this is my email [protected]@gmail.com

please reply to me by email so I can attach for u all the emails required as I cannot attach an email in this form

I am not uncertain about other people's experience but mine was just awful and i would not recommend dealing with them at all as it will be tiring with no resolution to their endless problems. My story in brief is, i ordered products that took 2 months to be delivered, despite all the promises to deliver from their side and multiple follow ups from my side to ensure the shipment will arrive and never be cancelled, they then ended up cancelling with no excuses, trying to communicate a reasonable solution, or take my opinion on this matter, just as if customers do not matter at all. I honestly take that as complete waste of time, as not meeting your promises towards your clients is complete deception.

This happened to my kids on Black Friday

1- On 26th November, , we placed an order on Jolly chic online website order No: JL17112701185435031320 of total KD 193.20. and there was a Sales & Events Discount of KD 0.21 and Coupon code discount of KD 28.95 in addition to some extra fees of KD 6.71 for Custom duty & Clearance that made our total amount KD 170.74 (Attachment 1)

2- While we were going to pay using credit card a notification of KD 32.81 appeared as a discount for using credit card ). (Attachment 2)

3- The total amount to be paid after the discount was KD 137.94. (Attachment 3)

4- Once the payment was submitted .. a notification of successfully payment appeared with a total amount of KD 164.64 (Attachment 4) and Not KD 137.94 as per the discounted screen appeared earlier in (Attachment 3)

5- A call was made to Jolly chic Kuwait contact number (Attachment 5) clarifying about if every thing about the order is ok and it was a chance to inquire about the discount of KD 32.81 that disappeared during payment process unfortunately we got no clear answer about the discount od KD 32.81.. we understood that something is unclear that may went wrong. and we ignored the discount of KD 32.81, , since it shows that there was a discount for using credit card of $ 20 (not at all like KD 32.81 but better than nothing) .. and during the call we inquire about the order status and we were informed clearly that everything ok and under process and order on it is way for delivery as scheduled.

6- On 2nd December there was a miss call (attachment 6) while we were a sleep from Jolly chic - Saudi Arabia office as well as on the same missed call time there was a notification message (Attachment 7) on our Jolly chic website account stating that order is cancelled due to out of stock.

7- on the same day 2nd December 2017 .. we called Jolly chic Kuwait contact number inquiring about this cancellation (Attachment 8) and their reply was that : "the order was cancelled because we failed to answer Jolly chic order confirmation calls on 3 different occasions (which never happened and didn't received any call or email or notification else than the missed call on the same day morning while we were sleep). And we may place another order (while most prices became at least double and some other items out of stock) They advised they they are trying to solve this issue and get back our order with the same prices and they suppose to get back to us within 72 hours which till 4 days now no one approached us .

8- We assure that no kind of any contacts was made by Jolly chick to us, , Log calls shows this in attachment 9 and we can proof it by providing a call registration from Communication company.

we spent almost a week hours and hours with kids trying best ways ever on their demands and needs to come to a final conclusion to place this order.
Kids were waiting and waiting and waiting for this order to arrive until they were shocked about order cancellation ..
Till today morning kids think there is something wrong and the order will arrive any moment ..
Don't know what to do or what to say to my Kids

Eman Qattan : 00965 [protected] or 00965 [protected]

I have had 3 transaction taken from my account; but I have not orded anything from nor have a account with u see attached pics would like my money back .spoke to taher mohammed mousa on live chat and was advised to email you ;I also will contact the bank tomorrow, can you please sort asap, I Am really concerned about this .my details are as follows .
Leanne howe 29.2.88. [protected]@hotmail.com .
19 moorland road taunton Somerset ta12da United kingdom

Im happy with the jolly chic items on sale, i ordered many times and found it really nice but im receiving items without my receipt or copy of my orders?!then 1 day, I saw online the yeezy shoes and so i Ordered adidas yeezy, white, for me which is size 38, 2wks back and received the item last week.i was on my busiest day when today i remembered to check and try and was soooo sad that i received a male size so its almost 2inches bigger!

I buy 5 products from jollychic. I have paid the products from oct 21- 2017 and until now i didnt receive my orders. I have calling and mailing to [protected]@joillychic.com. they said that my order has arrived to my town last 5days. But until now no one bring to my address. So how to contact the personal in indonesia ? Esspecially Manado Town Nortg sulawesi. Please help me to bring this information to the shipping sinotrans JNT. My id tracking JL0000029617. My email : [protected]@yahoo.com

Thank you

Im jhoanna from japan, I ordered 7 items to jollychic last september 19. I recive 2 items after 3 weeks the shoe and skirt. And im still waiting for the 5 items. What can I do? Its to long to wait. No product pay back my money
I try to mail the live chat of jollychic but he say that please contact us
[protected]@jollychic.com. I need an explanation and I need my money

HI,

My name is Binu. I had ordered 4 products from Jolly Chic on June 7th and I received the products on the second week of July. 2 of the products were not of the correct size. I requested for a refund of the products Women's Maxi Long Abaya Patchwork Color Block Shiny Bead Loose Coat Item ID: 0JZ270A904J COLOR: Black White SIZE: XL and Specially Lace Abaya With Scarf Item ID: 0JZ261A9003 COLOR: Black White SIZE:XL. I was give the below mentioned address to return the product:
Warehouse in Saudi:
Consignee: Mohammad Mustafa
Detailed Address: Chic You Trading Company Riyadh 14341
City: Riyadh
Country: Saudi Arabia
Tel.: [protected]
The courier companies were not able to deliver the product because the phone number given was of a Ex-employee of your company and he told the Jolly Chic has not paid him salary and the address was wrong. I contacted Jolly Chic and informed the same. The Chat agent told me I can go give it personally. So I sent the product through my driver and it was given to the security of the ware house in the above mention address.
I have been contacting jolly through chat from the day I returned the product and each time I got a different reply. I have to explain the situation from the scratch to every chat guys I chatted with. The chat guys don’t have any record of my previous chat. And each one give me different answer. They are not concerned about solving my problem they just give me reply to close the chat. And the reply is no were close to my question. Their standard answer is please contact us after 72 hours. And from past 1 month I have been contacting you for this.
Hope you understand my situation. I want to know if the product has reached Jolly Chic, When will I get my refund and how will I get my refund.
I am pasting my chat with different people from Jolly Chic.
Please get Back to me ASAP.Before I could go to the next level.

what happen to my refund
05:30 PM
This is Talal from JollyChic. How can I help?
05:30 PM
Return Request Has Been Closed
Rejected
Please contact the customer service for more information. 24/7 livechat
05:30 PM
When will i get my refund
05:31 PM
Dear Binu Can you please provide me with the order number?
05:32 PM
Order NO.
P17060718333969217620
05:32 PM
Information needed for return
Warehouse in Saudi:
Consignee: Mohammad Mustafa
Detailed Address: Chic You Trading Company Riyadh 14341
City: Riyadh
Country: Saudi Arabia
Tel.: [protected]
05:34 PM
The product was given to this address 10days back
05:34 PM
the security did not give any aknowledgment
05:34 PM
When I checked the status today it shows
05:35 PM
Return Request Has Been Closed
Rejected
Please contact the customer service for more information. 24/7 livechat
05:35 PM
Case No.
YRANE1499506426504
Return Time:
Jul 08, 2017 17:33:46
Return Status:
unshipped
05:35 PM
You there
05:36 PM
Hello
05:36 PM
Can you hold for one minute please? I will check it for you now.
05:36 PM
Thank u
05:37 PM
Did you return the items ?
05:38 PM
Yes
05:39 PM
What is the shipping company did you ship through and please provide me with the return tracking number
05:42 PM
gave it through my driver
05:42 PM
no shipping company wer ready to deliver because the phone number you provided was not correct
05:43 PM
You mean the phone number of the receiver in our warehouse ?
05:44 PM
Dear Customer, this window will close within 2 minutes due to a lack of activity.
05:45 PM
hello
05:46 PM
yes
05:46 PM
You mean the phone number of the receiver in our warehouse ?
05:46 PM
I am
05:46 PM
yes
05:46 PM
When called that number that person has quit the job
05:47 PM
Yes that is correct and this is the new guy
05:47 PM
Mr. Nidal abou daher
Phone # +[protected]
05:47 PM
please provide this to the shipping company
05:48 PM
What is the shipping company did you ship through and please provide me with the return tracking number
05:48 PM
so I sent the product with my driver who gave it to the security of the address given by u
05:48 PM
you have to ship the order with a shipping company
05:48 PM
Like aramex, smsa, naqel
05:49 PM
No I checked with you and then sent it through my driver you can chek the chat history
05:49 PM
You guys told me that i can go my self anf give it
05:49 PM
Please check with your wearhouse before you could give me any wrong info
05:50 PM
No do not worry you send the items to us with your driver and give your driver the phone number i provide you with
05:52 PM
Is there anything else I can help you with?
05:52 PM
hi
05:52 PM
I have already sent the items
05:53 PM
10 days back
05:53 PM
to our warehouse ?
05:53 PM
yes
05:53 PM
and we receive it ?
05:53 PM
yes
05:54 PM
the security took it
05:54 PM
I have packed the item with full details
05:54 PM
Please hold so i can send this to our head department so we can start with the refund
05:54 PM
my address, your address and order number and return number
05:54 PM
Okay Thank You
05:55 PM
I have sent this issue to our head department, please contact with us in 48 hours
05:57 PM
Is there anything else I can help you with?
05:57 PM
no thank you i will come back in 48 hours
05:58 PM
thnak u for ur help
05:58 PM
Have a very nice day
05:58 PM
Thank you for visiting JollyChic Live chat, have a good day.
05:58 PM
Dear valued Customer, you will shortly receive our survey e-mail. Please give us your feedback as your rating will help us to improve our service.
05:58 PM
Thank U
05:58 PM
Thank you for chatting with us. We are always here if you have more questions.
05:58 PM
Thank you for chatting with us. We are always here
if you have more questions.
05:58 PM

09:33 AM
can u see all my previous chat or do u want me to send it to u
09:33 AM
what happen to my refund
05:30 PM
This is Talal from JollyChic. How can I help?
05:30 PM
Return Request Has Been Closed
Rejected
Please contact the customer service for more information. 24/7 livechat
05:30 PM
When will i get my refund
05:31 PM
Dear Binu Can you please provide me with the order number?
05:32 PM
Order NO.
P17060718333969217620
05:32 PM
Information needed for return
Warehouse in Saudi:
Consignee: Mohammad Mustafa
Detailed Address: Chic You Trading Company Riyadh 14341
City: Riyadh
Country: Saudi Arabia
Tel.: [protected]
05:34 PM
The product was given to this address 10days back
05:34 PM
the security did not give any aknowledgment
05:34 PM
When I checked the status today it shows
05:35 PM
Return Request Has Been Closed
Rejected
Please contact the customer service for more information. 24/7 livechat
05:35 PM
Case No.
YRANE1499506426504
Return Time:
Jul 08, 2017 17:33:46
Return Status:
unshipped
05:35 PM
You there
05:36 PM
Hello
05:36 PM
Can you hold for one minute please? I will check it for you now.
05:36 PM
Thank u
05:37 PM
Did you return the items ?
05:38 PM
Yes
05:39 PM
What is the shipping company did you ship through and please provide me with the return tracking number
05:42 PM
gave it through my driver
05:42 PM
no shipping company wer ready to deliver because the phone number you provided was not correct
05:43 PM
You mean the phone number of the receiver in our warehouse ?
05:44 PM
Dear Customer, this window will close within 2 minutes due to a lack of activity.
05:45 PM
hello
05:46 PM
yes
05:46 PM
You mean the phone number of the receiver in our warehouse ?
05:46 PM
I am
05:46 PM
yes
05:46 PM
When called that number that person has quit the job
05:47 PM
Yes that is correct and this is the new guy
05:47 PM
Mr. Nidal abou daher
Phone # +[protected]
05:47 PM
please provide this to the shipping company
05:48 PM
What is the shipping company did you ship through and please provide me with the return tracking number
05:48 PM
so I sent the product with my driver who gave it to the security of the address given by u
05:48 PM
you have to ship the order with a shipping company
05:48 PM
Like aramex, smsa, naqel
05:49 PM
No I checked with you and then sent it through my driver you can chek the chat history
05:49 PM
You guys told me that i can go my self anf give it
05:49 PM
Please check with your wearhouse before you could give me any wrong info
05:50 PM
No do not worry you send the items to us with your driver and give your driver the phone number i provide you with
05:52 PM
Is there anything else I can help you with?
05:52 PM
hi
05:52 PM
I have already sent the items
05:53 PM
10 days back
05:53 PM
to our warehouse ?
05:53 PM
yes
05:53 PM
and we receive it ?
05:53 PM
yes
05:54 PM
the security took it
05:54 PM
I have packed the item with full details
05:54 PM
Please hold so i can send this to our head department so we can start with the refund
05:54 PM
my address, your address and order number and return number
05:54 PM
Okay Thank You
05:55 PM
I have sent this issue to our head department, please contact with us in 48 hours
05:57 PM
Is there anything else I can help you with?
05:57 PM
no thank you i will come back in 48 hours
05:58 PM
thnak u for ur help
05:58 PM
Have a very nice day
05:58 PM
Thank you for visiting JollyChic Live chat, have a good day.
05:58 PM
Dear valued Customer, you will shortly receive our survey e-mail. Please give us your feedback as your rating will help us to improve our service.
05:58 PM
Thank U
05:58 PM
Thank you for chatting with us. We are always here if you have more questions.
05:58 PM
Thank you for chatting with us. We are always here if you have more questions.
05:58 PM
09:34 AM
As the time you've applied for the return you should choose any shipping company you want dear and send them the items and you will pay the shipping fee for the return
09:34 AM
Please read my previous chats
09:35 AM
Then the shipping company will provide you with the tracking number and you will put it in your account on JollyChic
09:35 AM
Alright dear
09:35 AM
Will repeat all again
09:36 AM
I had orderd dress from JollyCgic and i got it after a month .And two of the product wer not the correct Size so contacted U for the return .You provided me with a Wearhouse address and phone number.
09:38 AM
Wen i called the phone number that man was rude and told me that he no more works for Jollychic and also that u have not paid him salary
09:39 AM
Dear Binu, You can apply for return only within 9 days from the day that you receive the order
09:39 AM
Shaima please read my chats
09:39 AM
We had provide you with the address for return, Is that right?
09:39 AM
i returnd the product with in 4 days
09:40 AM
Did you ship the item with the shipping company ?
09:40 AM
no i gave it directly to the wearhouse with ur permission
09:41 AM
Ticket # 640614 check this ticket
09:42 AM
Each time i have to keep repeating the same thing
09:43 AM
its anoying
09:43 AM
hello
09:49 AM
u there
09:49 AM
Please accept our apologies for the delay, After check your order you didn't choose the shipping company dear and ship the items with then
09:50 AM
The applied for return closed now It's being along time for applied this
09:51 AM
you have $17 as balance in your account too after check
09:51 AM
Dear Shaima
09:51 AM
Did u read all my previous Chats
09:52 AM
I have already returned the product personaly to the wearhouse
09:52 AM
can you call me on [protected]
09:53 AM
Alright dear, We will raise this issue for our concern department, Can you provide me with the return tracking number and the shipping company name please?
09:53 AM
I gave the product directly to your wearhouse
09:54 AM
please dont keep saying the same thing
09:55 AM
can you give the phone number of the person incharge of the wearhouse
09:56 AM
Information needed for return
Warehouse in Saudi:
Consignee: Mohammad Mustafa
Detailed Address: Chic You Trading Company Riyadh 14341
City: Riyadh
Country: Saudi Arabia
Tel.: [protected]
09:56 AM
this is where the product was returned
09:57 AM
Dear Binu we will contact our concern department to check your items if their received or not
09:57 AM
please give me the phone number of the wearhouse
09:57 AM
or give me ur number i will call u
09:57 AM
or call me on [protected]
09:58 AM
Dear Binu, You can contact us on:
+966 [protected]
And we will raise this issue to our department
09:59 AM
Is there anything else I can help you with?
09:59 AM
give me the ticket number for this chat
09:59 AM
Shaima
10:02 AM
Dear Binu, to resolve this issue kindly provide me with the return tracking number that provide you the shipping company and our department will check it for you
10:03 AM
please do not copy paste the same thing again and again
10:03 AM
Hello please respond
10:05 AM
i made a biggest mistake by using jollychic
10:05 AM
U guys are cheating people
10:05 AM
As I provide you the application has been closed by system for expiration
10:06 AM
Please dont make me go to the next level its not good for u
10:06 AM
This ticket will be send to you after closed the chat
10:06 AM
U r testing my patients
10:06 AM
Dear customer to help you please provide me with the return tracking number
10:07 AM
And you can contact us on the phone number that provide you before dear
10:07 AM
Is there anything else I can help you with?
10:07 AM
yes
10:07 AM
go die
10:07 AM
Thank you for visiting JollyChic Live chat, have a good day.
10:09 AM
Dear valued Customer, you will shortly receive our survey e-mail. Please give us your feedback as your rating will help us to improve our service.
10:09 AM
Thank you for chatting with us. We are always here if you have more questions.

Welcome to Jollychic. How can we help you today?
02:07 PM
hi
02:07 PM
Yes dear Binu
02:07 PM
5 days back i had informed somebody abt this they said the same thing
02:08 PM
i got a call from jolly chic 2days back they said they will check in the wearhouse and update
02:09 PM
but nothing happend
02:09 PM
so today i have to start everything from start
02:09 PM
Because there is no return tracking for your order dear, You should take this information from the shipping company when you had return the items
02:10 PM
okay let me repeat it once again to u Shaima
02:11 PM
r u from Riyadh
02:11 PM
When i requested for return from your website they gave me a wear house address of riyadh and asked me to ship it there
02:12 PM
but wen i contacted courier company they said the address was wrong and the phone number given was of a person who had quit ur company
02:13 PM
so i contacted joillichic again through and explained that the address and phone number was wrong no courier company wer ready to deliver it
02:15 PM
Alright dear, When you return the items with the shipping company and pay the return shipping fee they will give you a tracking number to check your items dear
02:15 PM
So i sent it through my driver .Who went and gave it to your wearhouse. The security took the protuct and dint give any acknowledgement
02:16 PM
The product is already given to ur wearhouse
02:16 PM
please understand
02:17 PM
Alright dear, Make sure that we will raise this issue as urgent to our department and we will reply for you within 72 hours from now
02:17 PM
can i chat with ur supervisor
02:17 PM
now
02:17 PM
I'm Understand you dear, And right now make sure that we will do all the best for you
02:17 PM
We are sorry dear, I'm here for help but make sure that our concern department will contact you
02:18 PM
On your Email
02:18 PM
Is there anything else I can help you with?
02:18 PM
yes
02:18 P

i was suposed get an email from u
04:28 PM
This is (saif) from JollyChic. How can I help?
04:28 PM
Can you please provide me with the order number?
04:30 PM
Dear Customer, this window will close within 2 minutes due to a lack of activity.
04:32 PM
hello
04:33 PM
Order NO.
P17060718333969217620
04:33 PM
Welcome to Jollychic. How can we help you today?
02:07 PM
hi
02:07 PM
Yes dear Binu
02:07 PM
5 days back i had informed somebody abt this they said the same thing
02:08 PM
i got a call from jolly chic 2days back they said they will check in the wearhouse and update
02:09 PM
but nothing happend
02:09 PM
so today i have to start everything from start
02:09 PM
Because there is no return tracking for your order dear, You should take this information from the shipping company when you had return the items
02:10 PM
okay let me repeat it once again to u Shaima
02:11 PM
r u from Riyadh
02:11 PM
When i requested for return from your website they gave me a wear house address of riyadh and asked me to ship it there
02:12 PM
but wen i contacted courier company they said the address was wrong and the phone number given was of a person who had quit ur company
02:13 PM
so i contacted joillichic again through and explained that the address and phone number was wrong no courier company wer ready to deliver it
02:15 PM
Alright dear, When you return the items with the shipping company and pay the return shipping fee they will give you a tracking number to check your items dear
02:15 PM
So i sent it through my driver .Who went and gave it to your wearhouse. The security took the protuct and dint give any acknowledgement
02:16 PM
The product is already given to ur wearhouse
02:16 PM
please understand
02:17 PM
Alright dear, Make sure that we will raise this issue as urgent to our department and we will reply for you within 72 hours from now
02:17 PM
can i chat with ur supervisor
02:17 PM
now
02:17 PM
I'm Understand you dear, And right now make sure that we will do all the best for you
02:17 PM
We are sorry dear, I'm here for help but make sure that our concern department will contact you
02:18 PM
On your Email
02:18 PM
Is there anything else I can help you with?
02:18 PM
yes
02:18 P
04:36 PM
my previous Chat
04:36 PM
hello U there
04:36 PM
hello
04:36 PM
Can you hold for one minute please? I will check it for you now.
04:37 PM
Dear customer can you explain the issues ?
04:42 PM
Sir are you with me ?
04:44 PM
Dear Customer, this window will close within 2 minutes due to a lack of activity.
04:45 PM
I
04:47 PM
had order four products from Jolli chic on jun 7th and got it on july 2nd week.Of which 2 products wer not the correct size. SO i contacted jolly Chic for the return policy .And i apply for return from the web site. the address and phone number that was provied was wrong so the courier companies wer not able to return the product.SO i sent my the products with my driver and it was given to the wearhouse address Security.
04:52 PM
Do u maintain all the chat records
04:52 PM
each time i contact u i have to explan everythimg from scratch
04:53 PM
I want the confirmation that the product has reached u . And when would i get my refund and how
04:54 PM
Miss you mean you went to get the refund to your .jollychic account for the return
04:56 PM
yes
04:57 PM
Miss but you have a balance on your jollychic account
04:58 PM
i am asking abt the refund of the product that i returned
04:59 PM
do u have access to my chat history of on month
05:00 PM
Hello
05:01 PM
r u there
05:01 PM
Can you hold for one minute please? I will check it for you now.
05:02 PM
OKAY THANK YOU
05:02 PM
Sir you have to wait 8 to 15 days working
05:10 PM
OKAY
05:10 PM
But can i get a confirmation number or somthing like that
05:11 PM
Is there anything else I can help you with?
05:11 PM
has the product reached you
05:11 PM
how much will be refunded to me
05:11 PM
how will i get the refund
05:11 PM
Sir I'm sorry but how much this is from our department about the refunded will be on your account
05:15 PM
Is there anything else I can help you with?
05:15 PM
i dint get it
05:16 PM
wat r u trying to say
05:16 PM
i need answer for my question
05:16 PM
has the product reached you
05:11 PM
how much will be refunded to me
05:11 PM
how will i get the refund
05:17 PM
u can not end the chat with out answering me
05:17 PM
Can you hold for one minute please? I will check it for you now.
05:18 PM
yeah
05:18 PM
how long will u take
05:24 PM
I will submit a request to the related department to check this issues
05:28 PM
helloi
05:28 PM
everytime i get the same reply
05:29 PM
this time i want the answer in this chat
05:29 PM
or connect me to the consern department
05:29 PM
[protected]@jollychic.com
05:34 PM
what should i do with this email address
05:35 PM
You have to contact us at this email
05:35 PM
Is there anything else I can help you with?
05:35 PM
Y was i n ot told abt this email address on my first chat
05:36 PM
Yes dear customer you have to contact one more time
05:38 PM
from 1 month i am chatting with you guys
05:38 PM
each time i get different reply
05:38 PM
and you name is Saif Shaeh Tamimi correct
05:38 PM
hello
05:39 PM
We are very sorry for that Miss but don't worry i'll put a remark for that and you just have to contact at this email
05:40 PM
Yes ma'am this is my name
05:40 PM
Miss are you with me ?
05:41 PM
yes

I place my oder "order# b17062218550882239841 with naqel tracking no: [protected]" since 22 june 2017 and until now I don't receive it from naqel i. e. 35 days!?
I called jolly chic on 28 june after arrival to riyadh airport and they bypass me to naqel (the worst delivery co. ever).
I follow up with naqel on daily basis since 28 june till 13 july 2017 with no action.
On 13 july 2017 I left saudi arabia for vacation and contact naqel and give them contacts of my friend whom I authorize to receive my package. naqel didn't call him and called me during vacation although my friend contacted them and ask for receiving the package.
24 july 2017 I came back and contacted naqel that i'm ready to receive the package. I follow up again on daily basis with them and exaggerate my issue to their complains dept. next with management dept. with no result.
I received two sms on 24, 26 july 2017 that my shipment will be delivered on the next day and nothing happened.!?
In view I need a solid action from your side to solve this issue immediately otherwise cancel the order and refund all my money back.
I promise that this is the first and last I deal with jolly chic and will inform all my friends and family.