J&T Express’s earns a 1.0-star rating from 1920 reviews, showing that the majority of customers are dissatisfied with delivery services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Parcel not delivered and not updated for 1 month
Made order from Lazada and the item shipped by seller on 21st April. The status stucked at in-line haul since 23rd April until today. Checked on J&T website and its stuck at outbound PEN Gateway since 29th April. Call their numbers and none being answered. The chat service totally useless. If you don't plan to answer any call, don't list your numbers. If you can't make the delivery on time, don't take the orders. Some more made so big announcement in Facebook that you are working during RAYA. Rubbish...
To Lazada, please choose your courier partner carefully.
Desired outcome: Cancel my order and compensation.
Parcel delay
On shopee, parcel should be delivered on 11 May. But then your courier at J&T Gelang Patah JHR312 hold it until now. How can I help the seller about the price that she didn't receive yet because of your poor service? Parcel arrived at JHR312 on 05 May. But hold it until now. How stupid your staf? Please do something. J&T is the best courier.
Desired outcome: Please delivery my parcel
My parcel [protected]. Hold on cdc seremban 303.Come pickup but office close long time ready. Where my item.
I got other item from Johor Bahru to PJ from 24/3/2022 to 12/5 still hold on CDC Oldtown 304 PJ, too
My parcel [protected]. Hold on Cdc Seremban 303.come pickup but office Close long time ready. Where my item.
What's happened to Yr Company now.
Please delivery to reciver as soon as possible
![J&T Express - My parcel [protected]. Hold on cdc seremban 303.Come pickup but office close long time ready. Where my item.](/images/complaint/full/1366930/1652349671923163267.jpg "J&T Express - My parcel [protected]. Hold on cdc seremban 303.Come pickup but office close long time ready. Where my item.")
![J&T Express - My parcel [protected]. Hold on cdc seremban 303.Come pickup but office close long time ready. Where my item.](/images/complaint/full/1366930/1652349671820773108.jpg "J&T Express - My parcel [protected]. Hold on cdc seremban 303.Come pickup but office close long time ready. Where my item.")
![J&T Express - My parcel [protected]. Hold on cdc seremban 303.Come pickup but office close long time ready. Where my item.](/images/complaint/full/1366930/1652349671920776537.jpg "J&T Express - My parcel [protected]. Hold on cdc seremban 303.Come pickup but office close long time ready. Where my item.")
มารยาทพนักงาน ADMIN และการส่งของล่าช้า
สินค้าส่งจาก SHOPEEล่าช้า เลขที่ [protected] จากวันที่ 9 เป็นวันที่ 12 สิทธินิสา โพธิ์งาม ADMIN J&T หนองแขม ใช้โทรศัพท์หมายเลข [protected] ใช้วาจาที่ไม่สุภาพ พูดกระแทก แก้ตัว ไม่ให้เกียรติผู้รับ รวมถึงตลอดการสนทนากับหัวหน้าของเขา ใช้โทรศัพท์หมายเลข [protected] มีการนินทาลับหลังตลอด เสียงของเขาเข้ามาในสาย ทำให้รู้ว่า นำเรื่องของผมไปนินทา เป็นพฤติกรรมที่น่ารังเกียจ
Desired outcome: ขอคืนเงินค่าส่ง & คำขอโทษจากผู้ดูแลเขตหนองแขม
service
Order daripada 30/4/2022 , sampai sekarang 12/5/2022 tak sampai2.. Check tracking, *3 KALI SALAH DROP POINT* . Tak tahu la staff you all ni buta huruf ke apa tak reti baca alamat !
Order at 30/4/2022 , until now 12/5/2022 not received yet. I check the tracker, 3 times wrongly Inboud! so stupid
Desired outcome: WoRST SERVICE
Delivery keep delaying
Parcel delayed more than 5days.
Plant parcel are more urgent.
1. [protected]
Another one is
1. [protected]
Another one delayed more than 2 weeks…
My customer complained.
1. [protected]
Desired outcome: Hope can deliver by today
Kampar branch management.
Feel regret choosing j&t service, cause everytime my parcel reach kampar branch inbound, it took almost a week to reach ipoh for delivery. Why there is no action been taking. All the while, they will inform shortage of staff. That is under management do not tell customers. Please be responsible.
And request for self collect also they said can't.
Parcel no deliver - tracking no : [protected]
Please help check why my parcel still on hold on 05.05.22 no deliver out ? My customer complain and noisy to me , tis is urgent parcel pls fast solve my problem, thanks.
![J&T Express - Parcel no deliver - tracking no : [protected]](/images/complaint/full/1366567/165224599185694147.jpg "J&T Express - Parcel no deliver - tracking no : [protected]")
Parcel had been stuck at prk 900 more than 1 week
My parcel had been stuck at PRK 900 since 1/5/22 until there is no any update for me. I had try to call them but no one answering the phone. What is the issue for PRK 900. I had saw many people complain PRK 900 but they are not taking any action or responsible.
Parcels still stuck
my parcels still stuck at j&t prk gateway 900..i ordered my things before eid and still don't get it until today..the last day of receive is 5/5 and now it is already 13/5.. the tracking number is [protected]
Desired outcome: i would like to have my parcels as soon as possible..
Parcel have not received
Ordered 2 parcels from shopee. Parcel tracking number are spxmy025942022124 and spxmy023412184064. Ordered and paid on 6 april 2022. Waited for more than 1 month already but haven't received any parcels. On shopee info, parcel are at j&t cod kuching. But when I check on j&t online tracking, no parcel/information found.
Desired outcome: Kindly please update the parcels status and deliver it ASAP as I've been waiting for it so long already. Thank you .
Where is my parcel?
[protected]
23 April 2022 - 28 April 2022 (still stuck at J&T PRK GATEWAY 900
[protected]
22 April 2022 - 26 April 2022 (still stuck at J&T MELAKA-GW
Untill now 10 May 2022 i still dont get my parcel 😭
Desired outcome: Please delivery ASAP my ALL parcel 🙏
Status delivered but delivered wrong place
Parcel status delivered tapi delivered ke kota permai. Sampai sekarang tak dapat barang.
incorrect order; scam; rider can't be contacted
Sir/Ma'am,
TN: [protected]
Good day! I have ordered from a shop on Facebook that had thousands of comments asking for their price list. It seemed legit. I ordered 3 pcs of Aquaflasks for 1,399, including freebies such as boot, cord, and bag. It was too good to be true. But I took a risk since I saw a lot of comments on their posts. Tn=he items I received are not even aquaflasks. They're just cheap looking flasks. The shops name on FB is Andy Shops. The shop name of the sender though is AQF SHOP. Address at Metro Manila, San Nicolas, 751, Santa Ana Andera St., which was indicated in the packaging. I also could not get a hold of the rider Patrick Bautista with cp no [protected]. The number could not be completed and dialed is what it says when I try to contact it. I wanted to check the items but how could I when your rider could not be contacted. Is he part of this scam?
Desired outcome: I want to track down the seller to refund the money I paid which was 1,400. They did not even give the 1 peso change. I also want an apology from both the rider and the seller.
Parcel on hold for 20 days
I have sent 1 document from Penang to KL from 21.04.2022 until today 10.05.2022 my client still has not received it. I called customer service everyday and nobody answer the phone call. Walk-in to J&T office, they try to give me the details from your system and also PIC contact number and ask me to contact the person, call thousand times also nobody pick-up the call. I ask my client to walk in to collect the parcel which was shown on your website (drop point), but your staff told us the document has not arrived yet. So mean that your website provides the fake details to us?
Desired outcome: Please resolve this and quickly delivery an item to my address.
delays
i have no idea how its possible to be this bad as a service how does my item take so long to send?
My parcel
I need my parcel as soon as possible . I have two parcel from shoppe they cancelled it . And now I got one more parcel still in J&t prk 900 . Please I need my parcel .!
Delay more than 10 days for parcel delivery
The delivery tracking stop update on 28 Apr, and till now no receive the parcel. Jnt express is so slow delivery.
Tracking number [protected],[protected]
Lousy J& T Service
I ordered goods from Shopee and the parcel is being picked up on 28.04.2022.
My parcel is being on hold since 29.04.2022 until today still yet to receive as per the status updated, submitted complaint to J&T Express complaint website still no responding, extremely lousy service.
If you cant serve and complete the delivery, please get the alternative way to solve the problem.
Everybody knows that your lousy company is cutting off all the staff allowances and commission, that's the way you deserve and destroy your company image by squishing the staff from top to bottom.
Desired outcome: Very frustrated with J&T lousy service
At least you got an update. My tracking update is stuck on Arrived at Sortation Centre since 28 April... Okay maybe it's Raya right? So I gave them benefits of the doubt. But now it's been more than a week. Poslaju, ninjavan and even Best have started to deliver goods since last Thursday. So clearly J&T is at fault here. I wish I could choose the courier when I order stuff, but I can't. J&T used to be so reliable and fast, but now, *sigh*. I just want to receive my order and hopefully never have to deal with them again.
Parcel delay almost 1 weeks.
Tracking No:
1) [protected]
arrived at bintulu on 29/04/2022 till now still not delivered ti me.
[protected]
same case.
where is my parcel ?
Desired outcome: please refund and tell me before that.
J&T Express Reviews 0
If you represent J&T Express, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information in the sign-up form.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:
- The nature of the service you used and the expected outcome.
- Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
- Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
- Any discrepancies in billing or charges that were unexpected or unauthorized.
- The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
- The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by J&T Express or other users.
Overview of J&T Express complaint handling
-
J&T Express Contacts
-
J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 21 21 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 24 24 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
-
J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
-
J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
-
J&T Express social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 16, 2024 - View all J&T Express contacts
Most discussed J&T Express complaints
DeliveryRecent comments about J&T Express company
Complaint regarding delivery service
Load Bear
1 review
OnlinePackageFinder
1 review
PackagesFinderForMe.app
1 review
Superstar Removalist
1 review
Easy Choice Removals
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.