J&T Express’s earns a 1.0-star rating from 1920 reviews, showing that the majority of customers are dissatisfied with delivery services.
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Parcel On Hold
Hi, my parcel has been on hold for out of business hour since 8/5 3.13pm, which is actually still in business hour. And now, 9/5 2.09pm, my parcel is still on hold. May I know when will my parcel be delivered?
Desired outcome: Please deliver my parcel as soon as possible
Too late delivery
[protected]
in transit from 24/04/2022
been 16/5/2022
Parcel Hold for 11 days
Tracking Number : [protected]
My parcel had been hold at your station Beserah 302 since 29/4/2022. Firstly, there is no one call nor follow up it immediately when i placed my 1st complainant on 5/5/2022. Your customer service promised will deliver to me within 3 days. Secondly, your company making fake update that my office/shop were out of business hours. My place open 24 hours per day, 7 days a week. We didnt close on Public Holiday as well. Your company didnt proceed the deliver and create an excuse say my place were closed. This statement is alike the delay due to my own fault!
On Hold
Barang sa sudah lama sampai di keningau sabah. Kenapa sampai skrg barang tu masih lagi kena Hold.
Items have been stuck at drop point for 5 days
One of my items reached the drop point since 2/5/22 and the other one reached at 4/5/22. It has been more than 5 days. Please fix this issue. Usually i don’t have any problems with jnt but this time the delivery is very slow with a lot of excuses as to why they are unable to make the delivery. Very disappointed honestly.
Desired outcome: Please delivery my parcels soon. Thank you.
Parcel stuck, not moving
Parcel picked up and ship on 2/5/22
Until today also stucked at the same place [Kampar]
Tracking number will be [protected]
Hopefully J&T will see my inquiry and action quickly as it is an urgent stuff to use.
Thanks and Regards,
TBXY
Desired outcome: I'd appreciated for responces 🙏🙏
Parcel stuck at PEN GATEWAY, says outbound but no any movements and updates at all.
I have purchased an item from carousell, shipped out via J&T express. On 28 April 2022, it arrived to PEN GATEWAY and then it says Outbound, but no any movements and updates at all. It was 10 days now from the shipment date and I still did not receiving a parcel today. What the hell is going on with J&T express? I used to trust J&T express for a long time as a receiver and now they going down hill by doing this so slow?!
Please resolve this! Item I purchased was worth RM1000! Tracking number was [protected].
Desired outcome: Please resolve this and quickly delivery an item to my address.
Parcel on hold for too long
5 May
04:30 PM
On Hold - Out of shop/office's business hour
Drop Point ECP SUBANG JAYA 4505 - PETALING
4 May
04:01 PM
On Hold - Out of shop/office's business hour
Drop Point ECP SUBANG JAYA 4505 - PETALING
3 May
04:57 PM
On Hold - Out of shop/office's business hour
Drop Point ECP SUBANG JAYA 4505 - PETALING
2 May
02:31 PM
On Hold - Out of shop/office's business hour
Drop Point ECP SUBANG JAYA 4505 - PETALING
1 May
04:10 PM
On Hold - Out of shop/office's business hour
Drop Point ECP SUBANG JAYA 4505 - PETALING
1 May
08:08 AM
Inbound
Drop Point ECP SUBANG JAYA 4505 - PETALING
1 May
08:08 AM
Outbound
Drop Point LDC SUBANG JAYA 612 - PETALING
1 May
07:03 AM
Inbound
Drop Point LDC SUBANG JAYA 612 - PETALING
1 May
05:35 AM
Outbound
Transit Center SHAHALAM GATEWAY - PETALING
1 May
04:38 AM
Outbound
Transit Center SHAHALAM GATEWAY - PETALING
30 Apr
05:48 PM
Inbound
Transit Center SHAHALAM GATEWAY - PETALING
30 Apr
04:12 PM
Picked Up
Drop Point PJS VIP 503 - KLANG
30 Apr
02:35 PM
Outbound
Drop Point PJS CROSSBORDER 504 - PETALING
Desired outcome: Please deliver the parcel tomorrow! Really in need of it! Thanks
They didn't attempt for delivery but they said they did..
This is not 1st time this happening... They didn't attempt for delivery but always they said they did ... They don't even call .. but at the same time Im at my house there's nobody come for delivery... What the hell... Worst service ever...CDC 322 klebang (J&T) always doing this and when I call them they didn't attend the call ...I called more than 20 times ... Check their rating on google maps ... The comments can say who they are... I hope u guys will take action...
Desired outcome: Bad services (J&T) worst courier service
parcels was put on hold for so long
tracking number was on hold without any update since 27th April 2022 until 1st May 2022. Tracking numbers are [protected] and [protected]. has been contacted via live agent chat but very disappointed with jnt services as live chat doesn't serve the purpose as live chat as just ignored
Desired outcome: deliver my parcels that was put on hold soonest possible
Item is classified express but j&t failed to deliver although already arrived at depot yesterday
[protected]
This item is classified as express. When i checked in system, those item already arrived at depot yesterday but until today, nobody deliver those item. I just call the depot phone no to make sure i can pick those item but nobody answer my call .
Parcel stuck
Tolong Hantr Barang Sebelum Raya.. Jagn Stuck Lame Sngt..
Parcel No tracking [protected]
nama : syaidatul Akhma
no tel : [protected]
Tarikh post out : 27hb 04
Stuck kat J&T larut matang (jnt900)
Services too slow
I have waiting too long. Almost 2 weeks need to waiting for my order. Please improve their services. Normally not like that but now their is very very bad services. Why? I still haven't receive my order until now. I submit order from 20th April 2022 but now already 30th April 2022 but still havent receive my order. How u guys arrange your delivery? So bad
Delayed Too Long In Delivery Parcel: Parcel Reference : [protected]
I was so frustrated with J&T express for delayed my delivery...sender send from Perlis on 25.04.2022 and already reach to my nearer centre of j& t, LDC 606 Sungai Pinang @Timur Laut on 26.04.2022 at 10.56am but until now I never received my delivery...please noted the content of delivery was included [protected]@mangoes that cannot lasting for too long..if the the fruits was rotten and damaged who will replace my cost..will j& t paid back
and bear the cost as much rm200...I feel really regret and frustrated with this kind of service offer by j&t...I paid the cost for faster, easier service as claimed slogan by j&t..but unfortunately it doesn't work.. Please take immediate action to deliver my parcel after I already lodge a few times of complaint via chatting and telephone but still no action been taken...why the staff of j& t behave so unprofessionally and not responsible person. I totally lost confidence with J&t since can't assist me to delivery my parcel on time...
Ref Parcel: [protected]
Frustrated and concerned customer
SYED BAKAR BIN SYED HUSSAIN
Desired outcome: Please do take immediate action to deliver my parcel immediatey
Documents arrive in bad condition
JD0177263347
Sender: Ivan Richardo
Documents sent is ruined. Paper is folded in every directions. Was in an important contract. During sending my documents I also saw worker throwing user's boxes while the box was written fragile. I asked the worker and she replied, "kalau gak gitu lama mas".
Desired outcome: I wan to send the documents again but this time MUST arrive in a good condition. And it has to be 1 day delivery. I'm really disappointed, J&T should take people's boxes more careful.
Bungkusan belum diterima
Barang sy di pos pada 20/4. Bila trace 24hb brg dh smpai kat J&T CDC Seremban 303. Dan delivered hari yang sama. Tp barang sy xde terima langsung. 25hb brg sy berada di negeri pengirim. Kenapa ye ? barang sy xdi hantar pun. Kenapa pula baranh dihantar semula kat kota kinabalu ?
Desired outcome: Mohon penyelesaian. Sy nak tahu status barang
Service slow & stuck
Barang penting tapi terlalu lama stuck dekat shah alam gateway - petaling. Boleh hantar kepada kawasan saya secepat mungkin.
Tracking of Delivery
18/04/22 - Ordered things from Shopee (seller at Melaka). Sent to me at Glenmarie, Selangor
20/04/22 - Transit Center SHAHALAM GATEWAY-PETALING , Drop Point LDC S.PERDANA 608-PETALING, Drop Point PCP T.TTDIJAYA 416-PETALING
26/04/22 - Shopee cancel my order stating J&T lost the parcel
28/04/22 - Picked Up Drop Point DP KOTASYAHBANDAR01-MELAKA TENGAH
25/04/22 until now 28/04/22 - Call all J&T numbers engage/no pickup (around 40 times). Complaint via J&T website when press submit, message appear OOPS... Please complaint to customer service. Email to J&T no reply after more than 24 hours. Use live chat, nobody on the line until session automatic close (tried many many times)
Not responsible at all. Service is bad. After sales service worst. No channel to let customer feedback/track/communicate. Better close shop.
STILL NOT RECEIVED ITEM SINCE 06-04-2022
I still not get my item from seller since 6th april 2022. Item stuck long time at j&t ldc subang perdana 308.
Tracking no. [protected]
Desired outcome: I WANT THAT ITEM TO ME. IF WRONG CODE, COURRIER SHOULD CALL ME DIRECT! I CAN PICKUP BY MYOWN.
Bad Customer Service
Do you see any carrier company customer service is as bad as this? I was trying to ask them why is my parcel stuck at outbound for for days. They even listed that from Selangor to Perak is about 3 working days and it is over.
When you try to call their so called hotline [protected], it never when through, always cannot be reach. I guess their service is lousy until anonymous of customer trying to reach. I called a thousand times to the hotline and still unreachable.
Next, if you trying to reach them by Facebook Messenger, it's even a nightmare. It is a bot which is replying you and will never get any assistance from their end. I tried and no single human is replying to me.
Furthermore, I tried to use the chat box in the official website, typed my message and wait for more than an hour and yet to receive any feedback from the customer service as well.
Not mentioning about email at all, because they will never reply you as well.
Why would this to be allowed in Malaysia? What happened to the company and having such low level customer service and able to survive even with the global level worst kind of service?
Desired outcome: I would like the customer service to rectify their service and respond it quickly to resolve the problem which is my parcel is yet to deliver to my customer (receiver) and it is stuck at the outbound for days. .
J&T Express Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:
- The nature of the service you used and the expected outcome.
- Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
- Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
- Any discrepancies in billing or charges that were unexpected or unauthorized.
- The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
- The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.
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Overview of J&T Express complaint handling
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J&T Express Contacts
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J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 21 21 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 24 24 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
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J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
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J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
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J&T Express social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 16, 2024 - View all J&T Express contacts
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