J&T Express’s earns a 1.0-star rating from 1920 reviews, showing that the majority of customers are dissatisfied with delivery services.
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Poor courier service
Handing my parcel on 3rd of April. and then when i tracked the parcel, it was heading to the wrong location. I called J&T and they said the postcode was wrong and they will corrected it. But untill now my parcel still heading at the wrong location and going back and fourth to the same transit center and drop point for almost a month!
Their call center now is basically useless as none of my call can reach them. Can someone please assist me on this.
Desired outcome: I had enough. The easiest way is just return back my parcel. Thats it.
[protected]
The parcel sent from Penang waybill [protected] has still not arrived since 18th April. They don't answer phone calls, their online complain gives the same answer every time, personal pickup is not allowed. Practically there are NO avenues to get clarifications.
** THE PARCEL HAS BEEN DELIVERED ON THE 29TH APRIL. PROBLEM HAS BEEN RESOLVED. THANK YOU.
Desired outcome: JUST GET MY PARCEL DELIVERED.
Delayed Delivery
My parcel arrived Malaysia from China on 4th April 2022 and I am not receiving my parcel till to date (more than 3weeks). From tracking system, it has been stuck at transit centre SHAH ALAM GATEWAY about a week (from 21 April 2022).
My airwaybill no is [protected]
Desired outcome: Appreciated if it can be delivered before this weekend/ Hari Raya.
Return parcel without inform!
I was very disappointed with the service provided. Very unethical when jnt return parcels without inform me as customer. We buy with money instead of saliva, at least tell customers when our parcel cannot be delivered or employees are lazy to send. We as customers will come to demand our own goods. I know when hari raya is near, all the courier services are full n lot of things to send, but it's not a reason to return our parcel without telling us. In my case, jnt sandakan reason was because I cannot be reached and the address was incomplete. Hello? Before this I used the same address and the same number okay. Each call must be able to be connected. I have called hq jnt and they only open a complaint for my case, I want my parcel not a complaint! Because no action was taken even though the complaint had been opened. Just look at the jnt website, thousands of complaints came in and only 3 settled. Seriously come on!.
Please improve your service!
Desired outcome: please improve ur service!
Parcel not receive 2 weeks already
[protected] please check my parcel already 2 weeks+ I still not receive the parcel
Parcel onhold so long.from 20.4.2022
No parcel [protected].itu adalah makanan untuk ibubapa saya. Kalau x blh gantar.minta maklum.saya boleh suruh abah saya ambik.
Parcel On Hold For Too Long
Parcel Lambat and dah berhari Hari kat drop off point l.Memang Tak de orang nak hantarkan ke.Ni semua sebab company JT suka tindas pekerja so sebab Tu lah ramai pekerja blah Dari situ.So X cukup tgn dah.
parcel tracking number [protected]
Tolong hantar parcel saya. Tracking Number = [protected]
Parcel transit di J&t cdc klang jaya from 22 april until now
Desired outcome: tolong hantar parcel saya, baju raya anak saya, nak guna hari raya. tolong lah. bantu saya.
barang lama di transit center perak gateway 900
2022-04-22, Friday
07:40 AM
Outbound
Transit Center PRK GATEWAY 900
04:42 AM
Inbound
Transit Center PRK GATEWAY 900
2022-04-21, Thursday
11:39 PM
Outbound
Transit Center KUL GATEWAY
11:39 PM
Load Truck
Transit Center KUL GATEWAY
09:49 PM
Inbound
Transit Center KUL GATEWAY
09:43 PM
Inbound
Transit Center KUL GATEWAY
06:54 PM
Outbound
Drop Point DP SRI PERMAISURI 01
06:43 PM
Picked Up
Drop Point DP SRI PERMAISURI 01
Desired outcome: WHY SO LONG.PLEASE CHECK FOR ME.ITS MY CUSTOMER.
Hai. Status parcel ni macam mana ya? Lama sangat dekat J&T 900?
Salah hantar alamat
Masalah betul LA jnt Semporna NIE.. dah terang-terang tulis IPD Semporna, dia hantar dekat alamat pga pulak.. dah la tinggalkan di luar pejabat je, xde gambar serah dengan anggota disitu.. KLU barang hilang, sape yg mahu bertanggungjawab.. next time jnt pilih la agent jnt yg bertanggungjawab. kecewa betul dengan jnt Semporna.. nk ambil sendiri di tempat dia, mahu dia BG agent hantar. dah jadi macam NIE, semua buat senyap. kecewa betul LA jnt NIE.
Desired outcome: Tolong cari agent yang lebih bertanggungjawab lebih-lebih lg kalau berurusan dengan office hour ..kena la faham waktu rehat mereka dan waktu buka mereka.jnt sila ambil tindakan
Parcel on hold for too long
Tracking no [protected]
Parcel on hold for long time. Since 12/4/2022..
Item hold on/status not updated
It has been 5 days since my item was on hold at J & T LDC Alor Setar. This is so frustrating. My parcel has been stuck since 20/04/2022 and until today the status is still not updated. My other items have arrived, even though I ordered them a little bit late from this one. No tracking [protected]. My address kampung hutan kandis, lepai. Seriously this is the third time I fill this form and that's nothing happened. I call the service and they said they will tell J&T LDC alor setar to make it fast. But really nothing happened. 😤😤
Desired outcome: Please send the item before 28 april or asap.
It has been 4 days since my item was on hold at J & T LDC Alor Setar. This is so frustrating. My parcel has been stuck since 20/04/2022 and until today the status is still not updated. My other items have arrived, even though I ordered them a little bit late from this one.
Bad delivery service
Out of business hours and hold! My parcel stucked from 21st until 25th April 2022. So i went to collect on Sunday but its closed. I went again on Monday, 25th April 2022 at 2.45pm its again closed! Shopee apps stated on 29th April 2022 only delivery attempt to be made but I am going to my hometown for Raya on 27th. So how?
J&T please improved!
Delivery system
Tracking number [protected]
Dalam email katanya nya dah delivery, tetapi attempt delivery fail?
Saya tak ada terima call pun dari courier yg hantar tu.
Boleh refer gamabr di bawah.
Tolong hantar barang saya!
Desired outcome: Orang beli barang mahal,jangan la ko b uat mcm ni
Barang tak hantar kpd penerima tapi return kpd penghantar
Saya sepatutnya menerima bungkusan daripada Nurul Sahida telah dihantar pada 12 April 2022 dari Perak. Bungkusan telah sampai di Kelantan tapi telah berada di CDC Kok Lanas 308 dlm beberapa hari.
Secara tiba-tiba, saya dapat call dari pengirim menyatakan bungkusan telah dipulangkan kembali kepada beliau di Perak. Saya menyemak tracking. tapi tiada langsung cubaan menghantar ke alamat penerima.
Malah, saya juga tidak menerima sebarang panggilan masuk atau misscall di fon saya pada tarikh yang dinyatakan dan ini bercanggah dengan apa yang dinyatakan.
Sebelum ini, saya pernah menerima barang melalui J&T menggunakan alamat yang sama. Jadi, sepatutnya tiada masalah dengan penghantaran ini. Mohon penjelasan dan tindakan sewajarnya.
https://www.jtexpress.my/tracking/600430560313
Pengirim nk kena post balik pula..
Bukannya salah J&T kat perak.. tp salah J&T Kelantan (Kok Lanas). Da la x hantar kpd penerima.. malah peram je lpas tu return kt penghantar..
APAROOO...
On hold? Where is my parcel? Courier on 18/4/2022
Why parcel is delivery within kuala lumpur need to on hold? Pls urgent resolve this matter.
Tracking no [protected]
Delivery & Parcel Lost
I bought item online from Kota Kinabalu on 11/4/2022 to be courier to Seri Kembangan. The parcel had arrived J&T Transit Center SHAHALAM GATEWAY on 17/4/2022. Till yesterday 25/4/2022, I've yet to received my parcel & no updates were found in J&T tracking system since 17/4/2022. This happened to me several times & when I raise complaint, the parcel has been lost by J&T.
Desired outcome: I'd would appreciate a response and confirmation on my parcel status.
On hold item
Parcel always on hold. I need the parcel before 26/4/2022
Barang tertunda terlalu lama di j&t shah alam gateaway
J&T Shah Alam Gateaway
Tracking Number : [protected]
Parcel saya sudah tertunda di shah alam selama 7 hari, parcel saya telah dipos pada 16 April 2022. Parcel yang telah dipos hanya dari Selangor ke Selangor. Parcel ini juga dibuat pembayaran secara “Cash On Delivery”. Saya mengharapkan pihak J&T Shah Alam Gateaway dapat membantu dari segi proses penghantaran yang lebih pantas dan cekap sebelum pihak courier akan tutup dalam masa yang terdekat untuk meraikan sambutan “Hari Raya Aidilfitri” yang akan tiba tidak lama lagi.
J&T Express Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:
- The nature of the service you used and the expected outcome.
- Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
- Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
- Any discrepancies in billing or charges that were unexpected or unauthorized.
- The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
- The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.
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Overview of J&T Express complaint handling
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J&T Express Contacts
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J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 20 20 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 22 22 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
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J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
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J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
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J&T Express social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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